Products

Valdarix as an Asset management system for IT departments: what you have, what runs where, who owns it One model for systems, applications, servers, integrations and data sources, and the business processes that uses them Ownership and criticality inherited down the chain, so nothing is left without a responsible owner Impact analysis: what breaks if this server dies, and who gets called NIS2 Asset Documentation Report. findings, recommendations, easy-to-understand score (documents asset data; d

PATCH MANAGER is the leading Cable and Asset Management Software Solution. PATCH MANAGER provides a comprehensive solution for planning, documenting and managing changes to the physical layer connectivity and assets of your campus, building, data center or outside plant network.

Our solutions position IT leaders to redefine their resources and drive business priorities.

SpeechLog AI Analytics is an advanced solution designed to transform raw audio data from contact center interactions into actionable insights. By converting speech into text, it enables businesses to analyze customer conversations, monitor agent performance, and enhance overall service quality. This tool empowers organizations to derive valuable business intelligence, optimize operations, and improve customer satisfaction. Key Features and Functionality: - Speech-to-Text Conversion: Accurately

Gyst is an enhancement for existing voice self-service systems that delivers easier, better, faster, and more cost effective customer service. Delivered via our simple to use web-based rest API, Gyst is platform agnostic - so it will work with whatever voice system you use today, and the system you use years from now.

SuperChannel increases Contact Center first call resolution rates and highly improves customer experience by means of exchanging relevant information during the call with agents.

Whether contact center, email, chat, social media or online, use powerful tools that reveal information and insights for measurable performance improvement.

Indicate me provides a 360 view of customer service performance through user-friendly dashboard. With our all-in-one solution you can improve operational results and increase customer service quality.

Cologix provides managed services, cloud, media, content, financial services and enterprise customers trust Cologix to support their business critical infrastructure and connect them to customers, vendors and partners.

White Label Communications provides Private Label Dial Tone to it's partners through a global hosted PBX and SIP Trunk solution that enables the next generation of service providers (NGSP) to expand their product base.

Applango is a business intelligence software that gives its users management tools and help to administrate organizations.

Universal helpdesk system — collect, manage and analyze customer requests from all channels in a single ‘window’

Loopy is an observability platform for customer support operations. It serves as a central hub for data aggregation and analysis, collecting information from various sources, including CRMs, human resource tools, WFM systems, QA platforms, and chatbots. All this data is consolidated in a single location, a CX Ops Data warehouse, to overlay the visibility CX teams need to spot anomalies early, identify pain points, and evaluate changes effectively. Instead of reacting to issues, our observability

Customer-relation departments and executive management use Batvoice to boost sales and customer satisfaction, and save costs by automating scorings (compliance & satisfaction) and coaching. Batvoice is a unique AI that transcribes service calls content & picks-up on emotional cues to turn topics and paint points into best actions to improve results. It's plug & play, multilingual, with a multi-sectoral approach.