Products

Flexible, cost-effective operations outsourcing that extends the impact of your team. From seed to scale, our services are built for brands that care about quality, affordability, and culture.

Answer Flow AI provides AI-powered call handling and customer communication systems for businesses. We manage inbound calls, route inquiries, qualify leads, and automate follow-ups across voice and digital channels, helping companies capture demand and improve operational efficiency

Distrobird is an all-in-one sales automation platform. Run automated cold email & SMS sequences, manage inbound & outbound calls, centralize communication with a unified inbox, track leads from forms, and automate lead routing – all within a single platform. Sign up for free and experience the power of streamlined sales.

Premium Plus is a certified Zendesk implementation partner trusted by over 1,000 organisations to optimise their customer support operations. The company guides clients through every stage of their Zendesk journey, from licence procurement and implementation to ongoing optimisation and integration of advanced tools like AI Agents and Agent Copilot. With a focus on long-term partnership and continuous improvement, Premium Plus delivers tailored solutions that help businesses achieve faster suppor

Smart Role is an AI-powered training platform that helps customer support teams ramp up faster and perform at a consistently high level. Companies use Smart Role to replace static training materials with realistic, scenario-based simulations on chat, email, and voice. Agents practice real situations, get instant coaching, and build confidence long before they speak to customers. Smart Role connects to your documentation, past conversations, and ticketing systems to generate tailored training pa

Whether your customers prefer to pay over the telephone, through email, webchat, SMS, or any other digital channel, Cardprotect provides the simplest, most secure means of completing a transaction. Recognized as a Level 1 PCI DSS Service Provider and ISO 27001 certified, you can rest with peace of mind knowing that Semafone’s solutions meet the strictest security standards.

Valor Intelligent Processing, LLC, also known as “VIP,” founded September 11th, 2018, is a digital, tech-enabled and cutting edge Accounts Receivable Management (ARM) company with headquarters in Jacksonville, Florida. Valor provides enterprise level first and third party solutions for every stage of the customer account life-cycle including, but not limited to, Digital Financial Support Services, Debt Collections, CX Management, CX Strategy, Analytics and Insights, Database Management, Omnichan

ROI CX Solutions specializes in complete CX Management and BPO Services. With our deep expertise, we provide end-to-end customer care and contact center solutions. Our dedicated outsourcing services are available 24/7/365, ensuring we meet your needs around the clock. Driven by results, we focus on boosting your revenue potential while minimizing costs, constantly refining performance metrics to maximize your ROI. We focus on elevating experiences and empowering people. We are your trusted pa

eAuditor Cloud is a comprehensive SaaS platform for IT asset management, monitoring, security, and data protection. With more than 20 years of experience in corporate and public sector environments, it combines proven functionality with the accessibility and scalability of the cloud. The system provides full visibility and control over the infrastructure - from automatic inventory of computers, servers, operating systems, and software to continuous monitoring of users, devices, and network activ

NiCE IT Management Solutions is a Microsoft System Center Alliance Partner that provides cross platform management packs.

A portfolio combining software innovation with open, programmable systems to help operators lower transport costs and drive new revenue opportunities.

EPay is an online payment processing solution.

Capture, analyze and act on information about workforce activities and business processes. With Unified Communications Analytics, you're able to improve and protect your business by turning the data trapped in your communications systems into understandable, usable and engaging insight into workforce activities, business processes and UC infrastructure needs.

IBM OMEGAMON for z/OS Management Suite provides platform management and monitoring capabilities for the operating system, networks and storage subsystem.

Inoni Pro is a business continuity software platform that provides savings through automation, measurement and consistency.

SaaSWatch is a cloud management software that gives users insights into which cloud applications are being used by people in the organization.

CloudController can quickly and easily deploy and manage your Private, Public, Hybrid and Multi-Cloud services, providing IaaS, PaaS, Containers and Virtual Networks in zero-touch mode with full automation.

DECK DecisionWare is an operations management platform for connecting data to transform information into insights, and putting it in the hands of the right people at the right time.

With FIS Enterprise Payments, financial institutions can implement a centralized payments infrastructure that facilitates origination through instruction management to execution across the enterprise. Payment transactions are processed and managed irrespective of the originating channel and independent from the target clearing/settlement system or the back-office silo.

BASE24-eps is an utility billing software enterprise-class payments solution that acquires, authenticates, switches and authorizes financial transactions across multiple channels.