Products

SWIFT™ List2Campaign is a web-based tool that facilitates the loading of client records for a source system file (e.g. Client Database, CRM) into the Genesys Outbound calling format.

MixHub AI is a comprehensive platform that integrates a wide array of advanced AI models and tools, enabling users to effortlessly create high-quality videos and images. Designed for both novices and professionals, MixHub AI offers an intuitive interface that requires no prior coding or design experience. By leveraging powerful cloud-based AI engines and multi-model parallel processing, the platform ensures rapid generation of creative content, making it an ideal solution for various application

iTerpret provides a simple, fast and affordable solution which helps your employees communicate with customers who don't speak the local language or members of the deaf community who require a sign language interpreter.

ContactEngine works across many industry sectors ensuring a single “voice” throughout all multi-channel communications from all lines of business and departmental divisions. ContactEngine's intelligent, proactive conversations achieve consistently better customer experience and contact rates across the entire customer journey.

Automaton is a test automation tool. Automaton uses a visual flow chart-based design interface. It enables end to end continuous test automation of all components in application development - Web, APIs, Logs and Database Processes/Operations.

Every experience your customers have with your brand is an opportunity to build a relationship – or lose one. At Avtex, we help you create better experiences, allowing you to develop lasting customer relationships.

Configuration Management Solution (CMS) is an easy to use, thin-client application designed to provide users with complete control over their Genesys configuration environment.

ETS is an automated testing solution. Users have unlimited IVR testing opportunities. Various testing scenarios can be generated and tested for.

iProov offers consented, effortless and secure face biometric authentication. Patented AI deep learning technology assures that a user is genuinely present when remotely authenticating on any device with a user facing camera. The solution is compliant with international standards such as ISO 30107-3 tested by the UK National Physical Laboratory and ISO 27001:2013. iProov Face Verifier can be used for passwordless, multi factor or step-up authentication.

Aria Visualizer is an analytics application that consolidates Genesys interaction events into an intuitive, interactive visual interface. It helps organizations understand their data, gain efficiency, and save time and money.

ArmorVox is Auraya’s proprietary voice biometrics technology designed with advanced machine learning algorithms to identify and verify speakers in digital apps, browsers, AI bots, voice assistants, chat, contact centre, IVR and other digital channels.

Verbio voice biometrics solution solves the problems of Identity theft over telephony customer care conversation and save companies millions of dollars.

Scripting for Genesys allows scripted changes to be executed in any Genesys environment. Achieve 100% accurate data entry in seconds. Create portable scripts, without the limitations of DBIDs to be used in any Genesys environment. All. All inter-links and dependencies are automatically handled.

DataVoice develops solutions that record, manage, re-create and analyse voice, screen and text interactions, enhancing the process of communication between companies and their customers, assisting them to mitigate risk and optimise workforce productivity to ensure quality interactions.

SmartVideo for Genesys is simple, easy to use and offers an escalation from the existing Genesys communication channels: chat, voice, SMS, email and social networks to mobile, real-time, interactive video directly from the Genesys environment.

Managing a contact center can be very challenging, and expensive… and it’s not always easy to maintain the highest customer satisfaction… not to mention having your customers answer challenging questions to verify themselves. What if you could provide a solution that will increase security, reduce operational costs and improve customers experience, thanks to Omni Authentication a voice biometrics solution you can.

CC-Expertise is a Contact Center and Telecommunications Consultancy company that is focused on assisting contact centres with their technology needs. At CC-Expertise we understand that creating a successful contact centre is not just about maximizing the technology to the fullest, but it is also about getting the best out of your human resources and increasing their productivity.

For enterprises that are migrating from Avaya and Cisco legacy contact center platforms to Genesys, Starfish offers best-in-class migration and automation solutions. Starfish aligns with Genesys’ proven Walk, Run, Fly process to easily migrate agents and related resources - resulting in greater customer satisfaction.

IST's Sentiment Analysis solution offers businesses the chance to listen in on their customers’ conversations across all social media platforms. It can decipher whether customers comments are positive, negative or neutral automatically. It can also determine possible sale opportunities by steering comments that contain questions.

The Smart Connector for SAP Customer Experience automates and delivers phone calls, emails and chats to agents in a comprehensive UI, boosting agent productivity, enriching CRM data with CTI KPIs & collects it all in one place, designed and built to solve real customer needs