Products

Connect provides high availability and pain free transformation of business-critical Contact Centre and Unified Communications environments for businesses globally.

We blend deep ICT knowledge with technical expertise and strategic advice to help midsize organisations react faster to dynamic customer behaviour, employee needs and competitive pressure using communications technology.

XorceView Dashboard combines the critical data & immediate access to summary data and drill down options to gain more detailed information

Arbeit Click adds human intervention to every call only where necessary, thus wholly avoiding a designation as an ATDS, while keeping a continuous flow of calls and information.

Aria Solutions’ SWIFT Routing is a pre-built enterprise agent skills-based routing solution. This solution includes basic-to-complex features that are enabled as needed through configuration.

Eventus brings expertise, innovation and technology to enterprises, enabling them to excel by delivering outstanding Customer Experiences that drive loyalty and growth. We provide fully managed solutions, strategy and consulting, and a unique Software-as-a-Service platform bringing data and insight for continual improvement that scales.

Ensure your contact center operates like a well-oiled machine. Realize your desired results with EPIC’s oversight and governance.

Case Manager is an accounts receivable and debt collection management solutions. The product helps you manage a large groups of contact centre agents in order to execute accounts receivable workflow processes. The system allows you to customize data, user interface, functionality, web view actions, workflow processes and much more. Case Manager gives you flexibility yet provides an easy to use agent interface. The system is tried and tested in environments dealing with hundreds of thousands

The foundation for the OpenText™ Core family of SaaS applications, OpenText™ Core Content is a complete, SaaS content services platform built to power modern work. Core Content combines content management expertise with integration into the applications that underpin business processes, including SAP S/4HANA Public Cloud, Salesforce, Microsoft 365, and OpenText™ Core Case Management. With Core Content, organizations can maximize employee productivity, accelerate processes and enhance governance

Deep.BI collects all kinds of raw event data related to publishing, like reader's behavior and content performance, and analyzes this data in real-time.

Servion is a global systems integrator (SI) headquartered in the United States, with over three decades in customer experience (CX) transformation. Backed by a team of over 1,000 employees across the world, Servion partners with some of the most iconic global brands—including Costco, Rogers, Roche, Farmers Insurance, and Citibank—to design, deploy, and optimize customer service solutions that create lasting impact. At the heart of Servion’s approach is JourneyWorCX™, a proprietary CX execution f

Tibo EMS is an advanced AI-powered Energy Management System designed to help businesses efficiently manage complex energy challenges. With real-time decision-making, simulation tools, and optimized energy management, Tibo EMS aims to support companies in navigating the energy transition. Key Features: • AI-Driven Decision Making: Tibo EMS uses dynamic AI algorithms to respond in real-time to factors such as energy prices, weather conditions, and grid constraints. It optimizes energy use and c