---
title: Zendesk WFM Reviews
meta_title: 'Zendesk WFM Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Zendesk WFM works for a business like yours.
date_modified: '2026-08-25'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---


# Zendesk WFM Reviews
**Vendor:** Zendesk  
**Category:** [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce)





- [View Zendesk WFM pricing details and edition comparison](https://www.g2.com/products/zendesk-wfm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-25+06%3A15%3A50+-0500&secure%5Bsession_id%5D=41f11d2b-02e6-443e-abf9-9ccd290c6da1&secure%5Btoken%5D=83c9ed0d1ee2298a50bc563ffc99b3b8ecd019dd11854f860871f5d2e8e129be&format=llm_user)

## Zendesk WFM Features
**Additional Functionality**
- Call Reporting
- Automatic Call Distribution
- Call Whispering
- Callback Scheduling
- CRM
- Call Tagging
- Dashboard
- Call Recording
- Alerts/Escalation
- AI Copilot
- Call Transcription
- Queue Management
- Manual Dialer
- Call Tracking
- Auto-Dialer
- Call Monitoring
- Activity Tracking
- Multi-Channel Communication
- Contact Management
- Sentiment Analysis
- Progressive Dialer
- Voice Recognition
- Reporting/Analytics
- Monitoring
- IVR
- Call Logging
- Chatbot
- Third-Party Integrations
- Outbound Call Center
- Interaction Tracking
- Voice Mail
- Call Routing
- Automated Responses
- API
- Call Transfer
- AI Summarization
- Call Center Management
- Inbound Call Center
- Surveys & Feedback
- Chat/Messaging
- Predictive Dialer
- Blended Call Center
- Caller ID
- Generative AI
- Performance Management
- Computer Telephony Integration
- Call Scripting

**Workforce Management**
- Agent Availability
- Skills Management
- Shift Scheduling
- Agent Self-Service
- Mobile Access
- Service Level Agreement (SLA) Management
- Performance Management
- Queue Management
- Compliance Management
- Customer Experience Management
- Attendance Management
- Employee Management
- Time Off Management

**Administration**
- Automation
- Productivity Analysis
- Dashboards
- Labor Forecasting
- Intraday Management
- Quality Management

**Additional Functionality**
- Performance Metrics
- Leave Tracking
- Call Monitoring
- AI Copilot
- For Call Centers
- Employee Time Tracking
- Third-Party Integrations
- Generative AI
- Activity Monitoring
- Reporting/Analytics
- API
- Call Recording
- Approval Process Control
- Skills Tracking
- Activity Tracking
- Variable Workforce
- Employee Coaching Tools
- Employee Database
- Online Time Clock
- Agent Interface

## Top Zendesk WFM Alternatives
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  - [Connecteam](https://www.g2.com/products/connecteam/reviews) - 4.6/5.0 (3,491 reviews)
  - [Workvivo](https://www.g2.com/products/workvivo/reviews) - 4.8/5.0 (2,625 reviews)