Discussões de Conversational Support Software

I am used to writing emojis and emoticons with the keyboard, it saves a lot of time. But when I talk to a customer over the chat, I have to go and use the emoji menu, instead of the regular format starting with ":", are they going to be implemented for a faster use?

When will you allow us to track metrics for "messaging" such as missed chats?

Nothing to describe.

I need information regarding how my company will get benefits from WotNot. In terms of demand generation and automating customer support.

Some time we face the issue like chats come but without notification for as a proof we can show the video recording to our seniors.

I advise everyone to use verloop for user interaction and this is the best platform I have ever used.

Por que há um limite para o upload de arquivos? O usuário pode fazer upload de arquivos de até 15MB apenas.

É possível que as informações de envio de formulário de contato (submetidas por clientes/usuários finais) sejam atualizadas diretamente no perfil do usuário final no Zendesk? Por exemplo, se um envio de formulário de contato for recebido e o usuário final enviar seu número de telefone, temos que... Leia mais

Sinto que estou perdendo algo, como se eu amasse o Front, mas não estivesse maximizando seu potencial. Há algo que eu deva saber para fins de delegação?

Esta pergunta pode ajudar os usuários a entender mais sobre "gladly".

Existe algum ambiente de treinamento para o gladly?

We have a lot of debate on what is the correct workflow so that emails are not dumped on one person. Curious to know how others do it.

Please could you bring this update and get the custom responses to feature on this? and If there will be an option to detect blank chats and not give them the option to give rating for the chat because what happens always is that those are the customers who spoil the entire day's work and other... Leia mais

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As únicas ressalvas que tivemos em relação ao software FreshDesk da FreshWorks seriam os recursos de widget e bot. Estes são pré-construídos, e os modelos de automação de fluxo de trabalho não são; se existissem modelos, os usuários poderiam ter mais facilidade em se acostumar com o software.

WHY CANT A USER OR COMPANY CHOOSE THE OPTIONS OF HAVING 5 STARS RATHER THAN THE SMILEY FEEDBACKS, CAUSED A DIFFERENT DEMOGRAPHIC OF AUDIENCE UNDERSTANDS FEEDBACK DIFFERENTLY.

Example: I created a folder labeled "Upcoming Closings". This folder is for emails about closings that are coming up that do not yet need to be assigned to another person but will need to be eventually. Therefore, I need to keep the email and respond to them, but it needs to remain in the... Leia mais

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Eu queria usar meu Chromebook para um trabalho remoto, mas eles disseram que este dispositivo não era compatível com Chromebook. Este era o único computador que eu tinha na época e não fiquei satisfeito por ter que comprar outro computador porque o trabalho para o qual me candidatei não aceitava... Leia mais

I'd appreciate it if one could let me know its most crucial feature in Intercom and how one uses it.

How can you help me?

Have you or your company discovered ways to learn about your public's questions that might still be unanswered? I want to not just answer questions using Zendesk but also to anticipate future or undiscovered confusion.

Is there a way to see what my users have been up to in Intercom?

SOrry to ask, but I didnt saw any sign up a test free account in verloop.io ? Can anyone guide？？

Like from the location I am using Intercom, the time will be shown, which will help to keep a track of assisting the client on Intercom

o Freshdesk é um bom aplicativo, assim como o Freshchat, mas com chamadas. Então, como podemos mesclar ambos para uso ao mesmo tempo, para que possamos fornecer o melhor serviço e economizar o TMA para o agente, já que ele poderá usar o mesmo aplicativo para chamadas e chats?

the fresh desk uses a large amount of the internet package, and it's not the best thing for companies, especially for a startup company like mine, as it prevents us from doing our job in a faster way so we can maintain our time management skills which help us keep a good and high profile and... Leia mais

Essentially I'd like for drift to offer us the ability to see multiple aspects of a client profile. As of right now, it will only display one part, like the phone number or the email. Ideally, I'd like to be able to see all of the customer information displayed. This would give us a more... Leia mais

Eu adoraria poder recuperar e-mails caso eles contenham erros.

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is there an option for a PC desktop app for Intercom?

Poderia, por favor, estender nosso teste? Obrigado!

What is your development process to make the intercom more reliable for all of its users?