# ZoomInfo Sales Reviews **Vendor:** ZoomInfo **Category:** [Sales Intelligence Software](https://www.g2.com/categories/sales-intelligence) **Average Rating:** 4.5/5.0 **Total Reviews:** 9,085 ## About ZoomInfo Sales ZoomInfo Sales is a comprehensive sales execution solution designed to empower sales teams by transforming data into actionable insights within a single, unified platform. This innovative tool integrates three core products—ZoomInfo Sales, Copilot, and GTM Workspace—each tailored to enhance the sales process and improve efficiency. The ZoomInfo Sales component stands out as a leading B2B sales prospecting platform, offering access to an extensive database that includes over 70 million direct dial phone numbers, 174 million verified email addresses, and 500 million professional profiles. This wealth of information enables sales professionals to identify and connect with potential clients effectively. Additionally, the platform tracks buyer intent, monitors website visitors, and processes over one billion buying signals each month, ensuring that users have access to timely and relevant data. With a significant annual investment in data quality, ZoomInfo guarantees that the intelligence provided is both accurate and reliable, as it is meticulously verified rather than scraped from unreliable sources. Copilot serves as an AI-driven sales assistant that centralizes critical data and signals, allowing sales representatives to prioritize accounts and uncover opportunities more efficiently. By providing custom account summaries, personalized recommendations, and tailored email communications, Copilot streamlines the research process, saving sellers an estimated 10 hours each week. Its seamless integration with existing CRM systems ensures that users receive real-time alerts on account changes, enabling timely engagement with customers and prospects. GTM Workspace further enhances the sales process by shifting teams from a reactive to a proactive approach. This AI-powered workspace consolidates insights from various systems into a single view, allowing sales professionals to manage their workflows more effectively. AI agents within GTM Workspace conduct account research, generate follow-up tasks, monitor signals, draft outreach communications, and suggest next best actions. This holistic approach ensures that sales teams can operate efficiently, making informed decisions based on comprehensive insights. Overall, ZoomInfo Sales provides a robust solution for sales teams looking to optimize their processes and drive better results. By combining accurate data, AI-driven insights, and streamlined workflows, it enables users to focus on what matters most—building relationships and closing deals. ## ZoomInfo Sales Pros & Cons **What users like:** - Users value the **accurate and robust contact information** available on ZoomInfo, enhancing their prospecting efforts significantly. (413 reviews) - Users value the **intuitive ease of use** of ZoomInfo Sales, enabling smooth access to vital client information. (403 reviews) - Users value the **data accuracy** of ZoomInfo Sales, enhancing lead discovery and improving conversion rates effectively. (384 reviews) - Users value the **ease of prospecting** with ZoomInfo, resulting in improved ICP targeting and higher conversion rates. (334 reviews) - Users find the **ease of finding contacts and companies** invaluable, enhancing their prospecting efficiency significantly. (324 reviews) - Users benefit from the **accurate and extensive lead generation** capabilities of ZoomInfo Sales, enhancing their acquisition efforts. (321 reviews) - Accuracy of Information (301 reviews) - Accurate Data (274 reviews) - Accuracy (252 reviews) - Integrations (197 reviews) **What users dislike:** - Users note issues with **inaccurate data** , impacting the effectiveness of outreach and connection efforts with leads. (232 reviews) - Users find **outdated data** problematic, as it complicates outreach and hinders effective sales strategy development. (232 reviews) - Users struggle with **outdated contacts** , including bad email addresses and job titles, complicating effective outreach efforts. (215 reviews) - Users report **data inaccuracy** issues with ZoomInfo, encountering incorrect or outdated information frequently. (188 reviews) - Users struggle with **outdated information** including bad email addresses and job titles, requiring additional verification through LinkedIn. (172 reviews) - Inaccuracy (158 reviews) - Inaccurate Information (142 reviews) - Data Accuracy (112 reviews) - Incorrect Information (109 reviews) - Missing Information (100 reviews) ## ZoomInfo Sales Reviews ### 1. Still the Best for Data Quality with vast Quantities but Sales and Service Suck **Rating:** 4.0/5.0 stars **Reviewed by:** Rob M. | Director of Inside Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2020 **What do you like best about ZoomInfo Sales?** Data quantity and quality as it is by far the largest amount of data and has pretty good quality for having so much quantity. Mobile numbers and direct lines are the main value. They also supposedly verify all emails using neverbounce but we have not found that to be the case as many still bounce. We love the email alerts of all the new people that matched our saved search criteria. Problem is you cant see them all in a list that can be exported to Salesforce has to be a CSV and that list does not match the emails. **What do you dislike about ZoomInfo Sales?** sales and service approach and lack of support. They lie to you and then try to cover up the lie with more lies. The crazy part is they don't need to just state the truth and show your data is best. Especially with all the new features they keep releasing and the acquisitions there product is superior. Bad email quality as many emails still bounce event though they are supposedly verified in neverbounce. Lots of prodcuts are disjointed and their is not a streamlined approach to moving from one to the other. Would love to see bulk export to Salesforce/Outreach of new leads from email reports that matched saved searches. **Recommendations to others considering ZoomInfo Sales:** negotiate hard with sales as they will treat you horribly so might as well take as much commission away as you can. **What problems is ZoomInfo Sales solving and how is that benefiting you?** appending of existing and inbound data, and new lists for emailing and cold calling. We also use the Form product to help people not have to enter more than their email address if Zoominfo has all the other details we need. **Official Response from Colbie Blaisdell:** > Hi Rob, I am very sorry to hear about your negative experience with our customer support. This is not acceptable, and I would like to apologize for the inconvenience it gave you. If could please email me at colbie.blaisdell@zoominfo.com I can further assist you. Thank you, Colbie Blaisdell, ZoomInfo Customer Marketing Team ### 2. Fantastic Tool for Prospecting **Rating:** 5.0/5.0 stars **Reviewed by:** Robbie L. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2020 **What do you like best about ZoomInfo Sales?** Intent searches allow me to get hot leads **What do you dislike about ZoomInfo Sales?** It doesn't allow me to export mobile numbers into HubSpot **Recommendations to others considering ZoomInfo Sales:** Take advantage of the Intent feature. It informs you of companies that are actively searching for topics that you can assist with resolving pain points for. I have been able to use the Intent feature on multiple occasions in order so secure a meeting with a potential client at the exact right time they were interested in the topic. I also leverage the scheduled updates functionality for my lists. It allows me to use my time wisely by having the tool do the work for me. Each week, I am sent a report on any new merchants that fit the description that have been added to Zoominfo since the prior week. I am able to stay on top of new merchants regularly and ensure that no lead goes untouched. I also love the ability to leverage the org chart within the employee matrix. I can find the correct contact or find their boss if they aren't responding to me in a timely fashion. Being able to understand the org chart of the potential client has allowed me to better focus my efforts on the contacts that will lead to a higher conversion rate. **What problems is ZoomInfo Sales solving and how is that benefiting you?** Filling our pipeline with qualified prospects and with beneficial data (phone numbers, email addresses, company profiles, technologies, etc.). ### 3. The Final Puzzle Piece **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2021 **What do you like best about ZoomInfo Sales?** The product searches intuitively. Type in Business name or contact and Zoom will take you to the correct record. **What do you dislike about ZoomInfo Sales?** Headcount factors in any employee who ever worked at an organization so, these figures are often bloated. **Recommendations to others considering ZoomInfo Sales:** Need the final and perhaps most important bit of data before making a prospecting call? Zoom usually has it and gives it to you fast. You'll build better lists and, in turn, will be able to prospect more. **What problems is ZoomInfo Sales solving and how is that benefiting you?** Finding the title and email address of whom I want to contact has never been easier. I have realized that I can prospect faster and more accurately than I ever have before. ### 4. I found it interesting to see the data that is logged, and how to see your tasks. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2021 **What do you like best about ZoomInfo Sales?** I would be able to help my sales flow and reach the right prospects. **What do you dislike about ZoomInfo Sales?** I'm not too fond of the look of the platform itself. I wish it had more color. **What problems is ZoomInfo Sales solving and how is that benefiting you?** I would be able to see my rates of replies, clicks, and I will be able to see which templates to focus on and what prospects I should direct my attention. **Official Response from Colbie Blaisdell:** > Hello, Thank you for your review and feedback on ZoomInfo Engage. We value what you have to share and will take this information back to our product team. Thank you for helping us consistently get better! Thank you, Colbie Blaisdell, ZoomInfo Product Advocacy Team ### 5. Not what I expected but pleasantly surprised. **Rating:** 3.5/5.0 stars **Reviewed by:** Tina S. | Enterprise Solutions Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2021 **What do you like best about ZoomInfo Sales?** I like that all of the information is in one area. I don't need numerous tabs and I feel like I am more in control of the information I am using **What do you dislike about ZoomInfo Sales?** I think some integration needs to take place. For example, when importing leads from Zoominfo to Engage, we should be able to add a tag rather than add to a salesflow. **Recommendations to others considering ZoomInfo Sales:** Create your lists and set up a weekly email for new companies searching for intent data. **What problems is ZoomInfo Sales solving and how is that benefiting you?** Problems are few and far between now. As I said, I don't need numerous tabs, I simply look in one spot for all of the information I am needing. I really like the intent data, I feel like that part is game changing. ### 6. Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle G. | Business Development / Recruiting, Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2021 **What do you like best about ZoomInfo Sales?** I like the ease of use and results that zoom info provides - it makes finding the right companies to target easier. Without zoominfo I would not be able to find nearly as many leads that fit the industries I am trying to target. It saves me time, which saves our company money. I like that the accounts sync up to social media - making it even easier to talk to people **What do you dislike about ZoomInfo Sales?** Outdated info - but it doesn't happen often - Having the wrong contact information or outdated information is a waste of time. **What problems is ZoomInfo Sales solving and how is that benefiting you?** I am solving the problem of where to find leads. I spend most of my day hunting for target companies on zoom and have realized without it my job would be so muhc harder. ### 7. A MUST-have for ANY Sales Team **Rating:** 5.0/5.0 stars **Reviewed by:** Ben R. | Member, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2020 **What do you like best about ZoomInfo Sales?** The accuracy of the contacts and the different ways to filter. There is a ton of data available, and I keep finding new criteria to refine my search. It has really helped our team to connect with different buyers and expand our stakeholders within one org.The buyer intent data and web sights features are a great addition and allow us to have a much more targeted approach with our prospects and customers. The CSM and account management support is also very good and I've found the team to be very flexible and have helped me find specific data points that can help drive our business forward. The ability to add contacts straight into sales force is also very convenient. I also really like that we can integrate and cleanse our existing contacts in salesforce, which allows us to target existing customers more effectively. **What do you dislike about ZoomInfo Sales?** Only a minor issue, but I'd like to have a more convenient way of updating the buyer intent key words. I also think that there could be an improvement in the way you search for contacts within a company as it does not always show you the best results straight away. There is definitely an opportunity for Zoom info to create specific industry platforms as different industries require different data sets, such as more specific healthcare plan data. Since some of the data we need is not available, we had to purchase an additional market intelligence tool to supplement the zoom info data. **Recommendations to others considering ZoomInfo Sales:** Negotiate hard on price. Its an extremely valuable tool, but entry pricing can be high. **What problems is ZoomInfo Sales solving and how is that benefiting you?** Zoom info helps us contact whoever we want to speak to and sell our services since the data is so accurate. We are also able to launch new product lines very quickly, even if there is a different stakeholder involved that we've never made contact with before. We have launched a number of new services this year so zoom info has been an integral part of our sales stack. The buyer intent data and web sights features are a great addition and allow us to have a much more of an account based marketing approach and develop a dark funnel of buyers already searching for our services. ### 8. ZoomInfo made us $12,000 in one day. **Rating:** 5.0/5.0 stars **Reviewed by:** Cody H. | Business Development Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2020 **What do you like best about ZoomInfo Sales?** As a sales guy, ZoomInfo is the best tool for creating a prospecting list in 2020. I can't even begin to quantify the amount of time we've saved on JUST list building, let alone the other parts of our sales cycle. The quality of the data is second to none. I personally created a lead list on a Monday, and by the end of the week, had brought in $12,000 in new MRR. Having accurate contact and intent data is absolutely critical for anyone in a sales role. **What do you dislike about ZoomInfo Sales?** If I could change one thing, it'd be giving the users the ability to purchase add-ons and more bulk credits on our own w/o needing to schedule a time to speak with my account rep. Sometimes I find myself low on credits and have to frantically email my account manager to get me a new contract with more credits added to it. **Recommendations to others considering ZoomInfo Sales:** Think about how much revenue you currently generate. Now consider how much more you could generate if you were able to shorten your sales cycle by 50% (more for us!) **What problems is ZoomInfo Sales solving and how is that benefiting you?** The biggest problem we've solved using ZoomInfo is drastically reducing the amount of time we spent on finding qualified contacts to reach out to. Leveraging the scoops and intent functions have helped us identify ready-to-close opportunities that we'd have otherwise missed. **Official Response from Colbie Blaisdell:** > Hi Cody, Thank you for your awesome review! Your title of the review says it all, this is such a great statistic! We love to hear how our customers are finding success with us, and this is a perfect example of what you can achieve with ZoomInfo. We can't wait to hear more success from your team! Please let me know if there is anything you need from us. Thank you! Colbie Blaisdell, ZoomInfo Customer Marketing Team ### 9. Go-to Research Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Sheenalou R. | Account Executive, Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2021 **What do you like best about ZoomInfo Sales?** It gives updated information in just one click **What do you dislike about ZoomInfo Sales?** Everything is working well based on my needs **What problems is ZoomInfo Sales solving and how is that benefiting you?** Lead Generation and Accuracy ### 10. Zoominfo has been a great tool **Rating:** 4.0/5.0 stars **Reviewed by:** Jessica B. | Sales and Development Representative , Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2020 **What do you like best about ZoomInfo Sales?** It has been great to find so many new companies and prospects very quick and easy. **What do you dislike about ZoomInfo Sales?** I dislike that in my trial I had access to mobile numbers and I don't believe that it was ever told to us that that was in the next subscription level. I think that for calling efforts and the prospects that I have to call I would have better results on that end. I also dislike that you took away the LinkedIn link on the contact level. Especially since when you export a list that link is still there so it tells me it's just missing the click to open and that makes it less productive than it was in the earlier version. **What problems is ZoomInfo Sales solving and how is that benefiting you?** We didn't have a data tool and now that we have Zoominfo we are able to effectively find new companies and prospects to reach out to. ### 11. Great Value, the Most Complete and Accurate Data Available for B2B Prospecting **Rating:** 5.0/5.0 stars **Reviewed by:** Steve C. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2020 **What do you like best about ZoomInfo Sales?** The interface and advance search gives you every possible option you could want, but you don't have to bother with the many options you don't need to use on that search. So it is a well-designed interface that enable me to quickly do what I want. I love the tag feature that enables me to save list for future reference without having to export. Having Intent and Scoops fully integrated is a major advantage also. **What do you dislike about ZoomInfo Sales?** The only really minor thing that bugs me is the pop-up that says "Click the arrow or hit ‘Enter’ on your keyboard to apply your filter or Ok, Don't show again", but when I hit OK it keeps appearing later, but this is so minor it is barely worth mentioning. And if that is the only thing I can find wrong, then that is a pretty darn good interface and service! **What problems is ZoomInfo Sales solving and how is that benefiting you?** Simple access to all the Direct phone numbers and Business email addresses of anyone I want to talk t in both new and existing accounts. Intent is an avenue to warm prospects vs. throwing darts at the very large board and Scoops gives you greater insight into any particular account and what might be going on to make a more effective sales call. So it is both a prospecting tool and an avenue to expand inside my existing accounts to people tat I might hear a name or see a quote from in a press release, but otherwise have no way to contact them. ### 12. Great product, insufficient customer care **Rating:** 2.0/5.0 stars **Reviewed by:** Amber S. | Operations & Business Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2021 **What do you like best about ZoomInfo Sales?** ZoomInfo is a great tool to serve the needs of a sales team that may be both prospecting and attempting to learn more about known customers. **What do you dislike about ZoomInfo Sales?** The customer care is lacking. There has been a recurring issue with team members being kicked off the platform that has to be fixed monthly and there has yet to be a resolution. Our annual subscription has renewed and there has been no flexibility in pricing despite the time-sensitive maintenance required from the systems team and the loss of data for the users. I would urge the ZoomInfo team to take a closer look at their customer support and care to improve the customer experience and in turn ensure the longevity of their customer base. **What problems is ZoomInfo Sales solving and how is that benefiting you?** Prospecting, research **Official Response from Colbie Blaisdell:** > Hi Amber, Thank you for your review and feedback of ZoomInfo. We take this very seriously and sincerely apologize for the negative experience you have had with us. I have gone ahead and spoken to your Customer Success team and they would like to reach out and discuss ways to improve your customer experience moving forward. Once again, thank you for voicing your feedback and we hope we get the chance to provide you with a better experience. Thank you, Colbie Blaisdell, ZoomInfo Customer Advocacy Team ### 13. ZoomInfo/DiscoverOrg is my #1 resource for account profiling, contact mining and discovery!! **Rating:** 5.0/5.0 stars **Reviewed by:** Abigail C. | Sr. Account Executive - Public Sector, Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2020 **What do you like best about ZoomInfo Sales?** I really value the vast account contact information per account, especially for direct-dial and email info for contacts. Quite frankly, I have not come across another tool in the marketplace that provides users with such an enormous amount of quality information on not just accounts, but contacts, the technologies and financials, and market opportunity triggers. There are so many things I appreciate and value about this tool that I don't know quite how to cover everything in such a short feedback post. As a "super user", I would love to continue using this tool, and have been trying to advocate internally at Oracle for our user entitlement licenses to be returned. Please share any insight and recommendations to help the case. Thank you, Abigail abigail.campestre@oracle.com **What do you dislike about ZoomInfo Sales?** This is a really particular complaint, because there isn't anything mentionable that I "dislike", so I had to really search for something to say here. If I must specify a dislike, I wish I was able to have the option for a "view all" under the "employees" tab, as opposed to maxing out at viewing 100 contacts. Sounds like a lot, but for unique purposes and faster searching, the ability for "viewing all" would be much more useful. **Recommendations to others considering ZoomInfo Sales:** My recommendation to others considering ZoomInfo is, at the end of the day, there is no comparison to the value you will receive from ZoomInfo. You will not regret contracting with this company and the level of insights you receive are one in a million. **What problems is ZoomInfo Sales solving and how is that benefiting you?** The #1 benefit I've gratefully realized with ZoomInfo/DiscoverOrg is saving hours of time contact mining for my job. As an account manager for hundreds of accounts, this tool has made a life-changing and career-changing difference in productivity and efficiency. I was able to cross-reference and identify invalid information in our own CRM , update the info, or submit an update to Zoom for their own update. ### 14. Helpful but system isn't always reliable **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2021 **What do you like best about ZoomInfo Sales?** Lots of information. Seemless way to find important company information and grab a mass import of contacts. **What do you dislike about ZoomInfo Sales?** Contact info isn't always reliable. Many contacts will have left the company, the phone numbers are just their HQ's, and sometimes only pulls personal email. **What problems is ZoomInfo Sales solving and how is that benefiting you?** Using different platforms. Linkedin or Lusha to supplement. **Official Response from Colbie Blaisdell:** > Hello, We are very sorry to hear about your negative experience with ZoomInfo. We value your feedback and have a lot we could share with you about our data accuracy. Currently we have 100M+ Company Profiles, 150M+ Contact Records, 50M+ Direct Dials, 129M+ Direct Emails, 41M+ Mobile Numbers, and we are constantly growing daily. Our platform employs automated machine learning to constantly scan corporate websites, news articles, SEC filings, job postings and other sources for information along with our massive growing network of voluntary contributors to update information about companies and contacts. The contacts and companies are updated as soon we get new information that can be validated for accuracy. We are continuously working on improving our product everyday to better fit the needs of our customers, like yourself. We are always open to hearing more from our customers on ways we can better suit them. If you are up for it, our Product team would love to speak with you. Please email me at colbie.blaisdell@zoominfo.com. I look forward to hearing from you. Thank you, Colbie Blaisdell, ZoomInfo Customer Advocacy Team ### 15. Great platform **Rating:** 5.0/5.0 stars **Reviewed by:** Barb S. | Manager of National Partnerships, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2021 **What do you like best about ZoomInfo Sales?** Love that it is so much easier to find mobile telephone numbers! **What do you dislike about ZoomInfo Sales?** Sometimes there is no contact information, or it can be outdated. **What problems is ZoomInfo Sales solving and how is that benefiting you?** Being able to reach prospects is a game changer! ### 16. The website is great. It has a clear instructions and method. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2021 **What do you like best about ZoomInfo Sales?** It helps me the best category for my skills. **What do you dislike about ZoomInfo Sales?** I just don't like some insights, sometimes it cant give the right and specific answers. **What problems is ZoomInfo Sales solving and how is that benefiting you?** It so easy to find some business strategies that I can use for my business online. Through "ZoomInfo" my business ideas come quickly. ### 17. A very helpful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2021 **What do you like best about ZoomInfo Sales?** Accessible to search information of clients such as contacts, company info, employees, etc. **What do you dislike about ZoomInfo Sales?** So far, I don't think there's something to dislike about the application. Everything works well and is very useful on my end. **Recommendations to others considering ZoomInfo Sales:** A helpful application that a company can use especially if you would like to connect with your client and you are looking for tools to provide pieces of information you need. **What problems is ZoomInfo Sales solving and how is that benefiting you?** Some clients do not have contact info such as phone numbers or mobile numbers. Using ZoomInfo helps to look for the correct numbers to reach our clients. ### 18. ZoomInfo helps me to look for Company's information for prospecting purposes **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2021 **What do you like best about ZoomInfo Sales?** I like ZoomInfo in managing the feeds on G2 **What do you dislike about ZoomInfo Sales?** One of the thing i dislike is that some companies has no contact number **Recommendations to others considering ZoomInfo Sales:** Highly recommended especially for those who are doing prospecting with their clients. **What problems is ZoomInfo Sales solving and how is that benefiting you?** The benefits that i have realized was the help i get in getting information for prospecting my clients ### 19. Great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2021 **What do you like best about ZoomInfo Sales?** Strong database and reasonable credit rate + salesforce integration **What do you dislike about ZoomInfo Sales?** Field mapping with salesforce is unclear in certain areas. **What problems is ZoomInfo Sales solving and how is that benefiting you?** Helping to target for outbound + identify existing opportunities that are potential high priorities ### 20. Extremely in depth **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 21, 2021 **What do you like best about ZoomInfo Sales?** The ease of use, being able to sync that information on multiple platforms. **What do you dislike about ZoomInfo Sales?** I can not think of any at the moment. It's a great tool to have. **What problems is ZoomInfo Sales solving and how is that benefiting you?** It is helping me find decision-makers more easily. ### 21. Engage disappointment. Not ready for prime time **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** March 01, 2021 **What do you like best about ZoomInfo Sales?** That is it fully integrated w/ Zoominfo and salesforce and I'm not moving prospect data from system to system. **What do you dislike about ZoomInfo Sales?** So. freaking. buggy. Literally, I'm utterly disappointed in how immature this product is. Considering what they have done w/ Zoominfo and all they have to do is copy any of the top 5 sales enablement tools, Engage is a huge miss. It's like we're the first users. Customer support team is very responsive, but there seems to be one engineer assigned to this product. Giving it 30 more days and then will be moving to Outreach unless things improve. **What problems is ZoomInfo Sales solving and how is that benefiting you?** Not moving data from one system to another. Benefits are unrealized as I'm so unproductive with all the bugs b/t Zoominfo and Engage. Their ReachOut extension is super slow and buggy. **Official Response from Colbie Blaisdell:** > Hello, Thank you for your feedback on ZoomInfo Engage. We are saddened to hear that your experience with Engage has not met your expectations. We value your feedback and have a lot we could share with you. We are continuously working on improving our product everyday to better fit the needs of our customers, like yourself. If you are up for it, our product team would love to discuss the pain points that you mentioned in your review to learn more about how we can better serve our customers to provide the best experience possible. Please email me at colbie.blaisdell@zoominfo.com. I look forward to hearing from you. Thank you, Colbie Blaisdell, ZoomInfo Customer Advocacy Team ### 22. Great resource! **Rating:** 5.0/5.0 stars **Reviewed by:** Eddy V. | Business Development Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2021 **What do you like best about ZoomInfo Sales?** The ease of use. The ability to locate multiple contacts from almost every company in the world. The ability to save a wide range of searches. How easily it syncs with OutReach. **What do you dislike about ZoomInfo Sales?** So far I have not found something I do not like. **Recommendations to others considering ZoomInfo Sales:** Take your time trying to understand the features. Reach out for support. Dive in fully because you'll find so much every day! **What problems is ZoomInfo Sales solving and how is that benefiting you?** Making contact is always hard. But with so many people available to connect Zoom makes it easier to get a contact on the phone or through email. ### 23. Fantastic Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon M. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2020 **What do you like best about ZoomInfo Sales?** The team at ZoomInfo treated me as a partner; one of the team... not like a customer. It's my responsibility to ensure my team is equipped with the most accurate data so they can perform their job with confidence. Thanks to the team at ZoomInfo, I was shown the 'ins and outs' and best practices of the platform so that I can best support my teams' efforts. The amount of time I have been able to save is significant. Without having ZoomInfo available to me, my team would not be where they are today. **What do you dislike about ZoomInfo Sales?** What do I dislike? ... Considering how long I've had to think about this question, I'm going to say there is nothing I 'dislike'. Great solution. **What problems is ZoomInfo Sales solving and how is that benefiting you?** I am currently using ZoomInfo to help my team focus on the accounts that have the highest potential to close, based on insights provided by the platform. This has allowed my team to remain focused and highly targeted in their outreach efforts. ### 24. They went public, there's a reason. **Rating:** 5.0/5.0 stars **Reviewed by:** Devon P. | Marketing Event Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2020 **What do you like best about ZoomInfo Sales?** Accurate info. Direct and mobile numbers. Work and personal emails. Org charts. Search by name or title. Import leads easily. **What do you dislike about ZoomInfo Sales?** Unable to bulk import leads from a list in Zoominfo. Not sure if we can build out lead lists with the tool, but it would be a game-changer in efficiency for outbound prospecting and sequencing. **Recommendations to others considering ZoomInfo Sales:** Understand the differences between this and your other options and challenge their salespeople to sell you on their capabilities in comparison with Zoominfo. Zoominfo is pricey, but for all the right reasons. It is a high-quality tool with recognizable ROI as long as you put it to good use and have well-trained sales or marketing personnel. Run through your current outreach challenges (good fit?), review your toolstack (does it connect well?) and set a revenue goal you'd like to attain with the use of ZoomInfo (make it happen). **What problems is ZoomInfo Sales solving and how is that benefiting you?** Find contact info for people who only submitted an old work email for marketing campaigns. Direct contact with them and ability to practice your phone or email skills with the high-pressure environment of direct lines and personal emails. Makes you put your full effort into drafting those scripts or emails! ### 25. Great tool for reference checking **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2021 **What do you like best about ZoomInfo Sales?** I like the new interface. ZoomInfo provides me the correct contact information of the company I am looking. **What do you dislike about ZoomInfo Sales?** Zoominfo has always been a part of my pre-call planning. It helps me dial the correct contact. Question not applicable **What problems is ZoomInfo Sales solving and how is that benefiting you?** Dialing the correct contact is the top challenge any salesperson has; this tool makes my prospecting task easier. ### 26. A Must Have For Success **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2021 **What do you like best about ZoomInfo Sales?** ZoomInfo has been integral in scaling our pipeline. The platform is very easy to use and searches are highly customizable. **What do you dislike about ZoomInfo Sales?** I haven't encountered an issue that I can say would be a dislike yet. **What problems is ZoomInfo Sales solving and how is that benefiting you?** Finding those hard to find titles has been key in our outreach ### 27. DiscoverOrg is Worth It **Rating:** 5.0/5.0 stars **Reviewed by:** DJ E. | Sales Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2020 **What do you like best about ZoomInfo Sales?** Direct Dials, OrgCharts, and new data cleanliness make prospecting and the data management between ZoomInfo, Salesforce, and SalesLoft easier than it was in the past. With tools like NeverBounce, they stand behind their data quality now better than before, and are using the DiscoverOrg resources to constantly vet the data that they supply, which was a weak point of ZoomInfo before the launch of the combined platform. **What do you dislike about ZoomInfo Sales?** Technographics and Scoops aren't always applicable to the Human Resources or Voluntary Benefits, and the team is saying that there is now a steeper learning curve than the old Business Edition 2.0 platform, but ZoomInfo is now offering more comprehensive training. **Recommendations to others considering ZoomInfo Sales:** Pay the premium and upgrade to the combined platform, the quantity and quality of the data available is excellent. The new Visualforce page that plugs directly into Salesforce from the AppExchange is great, it's basically a fully functional site plugged right into your CRM. **What problems is ZoomInfo Sales solving and how is that benefiting you?** We have multiple ways to reach prospects, as well as access to the Org Charts for added multi-threading capabilities. Having this data on hand is crucial in a COVID world that is now fully digital, there's no longer business card collecting or booths to have at events. ### 28. An Awesome Marketing Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2021 **What do you like best about ZoomInfo Sales?** The speed at which I can find just the right people who are looking for what I deliver. **What do you dislike about ZoomInfo Sales?** Personnel changes are updated slowly. So contacts have been gone for over a year. **What problems is ZoomInfo Sales solving and how is that benefiting you?** Closing appointments for business. ### 29. Satisfied but looking for improvements **Rating:** 3.5/5.0 stars **Reviewed by:** Elan R. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2020 **What do you like best about ZoomInfo Sales?** The two features we used most in ZoomInfo are the list match and CRM integration capabilities. This has streamlined how we pull prospects from ZoomInfo to another tool to contact prospects. We have also just begin using the "Scoops" functionality and believe it will be extremely useful to keep us up to date on out VIP accounts and prospects. **What do you dislike about ZoomInfo Sales?** The data seems to be messy. We often find that company annual revenues are off by a large amount or that a prospect is linked to the wrong LinkedIn profile. Additionally, our industry is not curated perfectly so we find that health systems associated with educational institutions and whatnot are not tagged well. Finally, the parent and child relationships are often incorrect or missing. **Recommendations to others considering ZoomInfo Sales:** We were already using many other tools before upgrading from DiscoverOrg to ZoomInfo. If you can start with ZoomInfo and then implement other tools and push everything from ZI to those tools, it will save you a lot of it. **What problems is ZoomInfo Sales solving and how is that benefiting you?** The greatest problem that ZoomInfo has solved for us is the streamlining of identifying contacts and then quickly and easily pushing them to another tool so we can begin prospecting them. ### 30. ZoomInfo is the gold standard for data enrichment and sourcing. I've seen every competitor demo. **Rating:** 5.0/5.0 stars **Reviewed by:** Meagan K. | Independent Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2020 **What do you like best about ZoomInfo Sales?** Data Quality - What else matters? User Experience - Easy to learn the platform, create list, and use the data you have sourced. Support - ZoomInfo has always been quick to answer all of my support questions and fix any issues I have created. Product Updates - ZoomInfo is constantly innovating and removing little user barriers. Integrations - with Salesforce and Salesloft integrations it's really easy to export a contact exactly where you need them. Scoops & Subscribed List - I love that I get email updates when contacts have been added to the database for perimeters I set and subscribed to. Training - ZoomInfo created the most beautiful user e-training I have ever experienced from a tech vendor and my company create training. **What do you dislike about ZoomInfo Sales?** I don't like that I can only export 25 contacts at a time without using bulk credits. (*update* ZoomInfo truly listens to customer feedback because this has been changed.) **Recommendations to others considering ZoomInfo Sales:** I recommend doing a demo with all of the data providers because the data quality and ease of use difference is incomparable. **What problems is ZoomInfo Sales solving and how is that benefiting you?** ZoomInfo removes roadblocks for your sales team so they can spend their time reaching out to decision-makers, complete persona mapping quicker than ever, leverage news in their conversations without hours of research time, complete whole org campaigns, the benefits are truly endless. With ZoomInfo 2 SDRs can do the work of 5. **Official Response from Colbie Blaisdell:** > Hi Meagan, Thank you for the many kind words! Love to see all the features you are utilizing and how it is able to reduce the hours you are spending prospecting. We are always so happy to hear our customers are finding success with ZoomInfo. Thanks, Colbie Blaisdell, ZoomInfo Customer Marketing Team ### 31. Effective tool for sales and marketing teams **Rating:** 5.0/5.0 stars **Reviewed by:** Erika T. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2020 **What do you like best about ZoomInfo Sales?** The ability to search for professionals of all industries, and also for specific job titles/responsibilities at scale. Also, the Chrome extension is convenient and easy to use--a must have! **What do you dislike about ZoomInfo Sales?** My account is used mainly for lookups and to provide best practice tips for the sales team; I wish I could transfer my download credits to a sales manager. **Recommendations to others considering ZoomInfo Sales:** ZoomInfo is a great tool to help sales and marketing teams work together on target accounts, to explore the expansive world of job titles unique to your industry, and to stay on top of company updates like funding, reorgs, mergers, and acquisitions. I recommend all sales & marketing users go through the University to get well acquainted and ensure they are using the tool with its intended capabilities. **What problems is ZoomInfo Sales solving and how is that benefiting you?** Major benefits include finding contact information at our wishlist companies. Also, I enjoy reading scoops and subscribing to company updates to help guide sales on opportunities to reach out and make a connection/congratulation. ### 32. Excellent solution and resource for demand generation. **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff W. | Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2020 **What do you like best about ZoomInfo Sales?** ZoomInfo is easy to use and straightforward for lead generation and prospecting. The data is accurate and reliable. It has been extremely beneficial for new and existing leads. Our lead prospecting process has improved immensely and we have been able to enrich/append current customer data, allowing us to effectively market to our existing customers as well. The tool provides helpful training and knowledge base resources for continuously learning and developing the benefits of the tool. The ZoomInfo University and Knowledge Center resources provided are helpful and easy to understand. Utilizing it with a growing team has proven beneficial. ZoomInfo provides all of the necessary support needed throughout our use of the tool. Added features like the Ideal Customer Profile give our team additional insight and enable us to determine viable leads that may have gone unnoticed without the use of this kind of feature. **What do you dislike about ZoomInfo Sales?** Sharing across teams could have better capabilities, i.e. sharing saved searches between team members and being able to replicate searches across the team would allow data exports to be more seamless and have better functionality with multiple team members. Providing the ability to export more records at one time into integrated platforms like Eloqua, Salesforce and SalesLoft would also be beneficial for improving workflows. **Recommendations to others considering ZoomInfo Sales:** I would highly recommend this product for any company that is looking to improve their demand generation and customer retention efforts. **What problems is ZoomInfo Sales solving and how is that benefiting you?** This tool has been incredibly helpful for our demand generation, customer retention and partner/channel marketing. We have been able to uncover a lot more leads than previous tools that were used. The straightforward search features help us find the right prospects to market to. Features like Intent and Websights give value-added insight into timely, applicable lead generation. **Official Response from Colbie Blaisdell:** > Hi Jeff, Thank you for all your kind words! We are so excited to hear you are loving ZoomInfo University. This is such a huge learning asset for our customers and we are so happy to share the knowledge! Keep up the great work Jeff, and can't wait to hear more success from you and your team. Thank you, Colbie Blaisdell, ZoomInfo Customer Marketing Team ### 33. All the contact info I need and more **Rating:** 5.0/5.0 stars **Reviewed by:** Meredith P. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2020 **What do you like best about ZoomInfo Sales?** ZoomInfo has contact information for nearly every organization in my company's target market. It's easy to navigate and has a lot of features that I didn't even know I needed. For instance, there are a ton of different filters that can help me narrow down my searches to only the contacts I'm looking for, which prevents the platform from being overwhelming. ZoomInfo University is especially helpful. Not only does it teach you how to use ZoomInfo, it also has insightful trainings from industry experts on sales, marketing, and other business subjects. I would not be able to contact the leads I do without ZoomInfo. It saves so much time and helps me keep my pipeline full. **What do you dislike about ZoomInfo Sales?** Occasionally, I will come across a contact's profile in ZoomInfo that doesn't have the correct information. This happens more with smaller institutions. To prevent this, I often cross-reference the listing with LinkedIn (conveniently, the contact's LinkedIn profile is usually linked in ZoomInfo) to confirm that they still work there. **What problems is ZoomInfo Sales solving and how is that benefiting you?** ZoomInfo solves the problem of prospecting. Without ZoomInfo, I would have to go to each individual organization's website and search for contact information, but ZoomInfo conveniently consolidates it in one place and saves a lot of time. ZoomInfo also means I don't have to buy lists of contacts. ### 34. Very Impressed with this Tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2020 **What do you like best about ZoomInfo Sales?** Very easy to use application, accurate information and a smart notification system to keep you up to date on the changing markets. I also appreciate the scoops and notification options of the system - letting it do the work for me to identify new opportunities in the market rather than manually digging. **What do you dislike about ZoomInfo Sales?** It's hard to list anything that i dislike right now, as the only issues I've seen have to do with mapping, which is more of an internal practice to get the most out of the data in the system. Overall, I'm satisfied. **What problems is ZoomInfo Sales solving and how is that benefiting you?** I'm no longer having to work off of incorrect data or names. Instead, I can access accurate contacts and work my way down from the top, something I have had a difficult time doing before this tool. I've also been able to set up notifications when clients enter the market that fit my target, taking the manual work out of the process. ### 35. Info with Zoominfo **Rating:** 5.0/5.0 stars **Reviewed by:** Shaun B. | Sales Development, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2020 **What do you like best about ZoomInfo Sales?** Zoominfo has been a great change from DiscoverOrg. As a user, there are far more contacts, better quality data, more cellphone numbers, etc. The platform has more features as well, with the ability to save different prospecting lists, tag your SFDC accounts, tag leads, integrate with outbound tools, etc. Far too many great features to dive into here. Overall highly recommend the switch to Zoominfo, reach out to their team and at the very least get a demo. **What do you dislike about ZoomInfo Sales?** The only feature I miss is the ability to search titles with complex Booleans. Right now the functionality is limited to just AND/OR/NOT. No parentheses are allowed, so you can't do something like (Manager OR Director) AND (Sales OR Marketing) as easily without the parentheses. I'm sure they'll add this in a future update. **What problems is ZoomInfo Sales solving and how is that benefiting you?** Sales is all about getting in front of the right people. Zoominfo solve the challenge of quickly identifying the right people and providing their contact info. Benefits realized include many meetings held that would have been tougher to get before having that data, which also led to closed won business. ### 36. Its useful, but data needs improving **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2021 **What do you like best about ZoomInfo Sales?** Ability to export to CRM Has a number of contact points Ability to filter reports **What do you dislike about ZoomInfo Sales?** Industries are misaligned Contacts data needs improving. UI could be improved. **What problems is ZoomInfo Sales solving and how is that benefiting you?** Efficiency Data Gaps Lead Generation **Official Response from Colbie Blaisdell:** > Hello, Thank you for your review and feedback on ZoomInfo. We are saddened to hear your expectations with our data have not been met. We value your feedback and have a lot we could actually share with you about our data accuracy. Currently we have 100M+ Company Profiles, 63M+ Direct Dials, 100M+ Direct Emails, 4.3M+ C-Level Contacts, and we are constantly growing daily. Our platform employs automated machine learning to constantly scan corporate websites, news articles, SEC filings, job postings and other sources for information along with our massive growing network of voluntary contributors to update information about companies and contacts. The contacts and companies are updated as soon we get new information that can be validated for accuracy. We are continuously working on improving our product everyday to better fit the needs of our customers, like yourself. We are always open to hearing more from our customers on ways we can better suit them. If you are up for it, our Product team would love to speak with you. Please email me at colbie.blaisdell@zoominfo.com. I look forward to hearing from you. Thank you, Colbie Blaisdell, ZoomInfo Product Advocacy Team ### 37. Unlock your target audience with ZoomInfo **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2021 **What do you like best about ZoomInfo Sales?** Intuitive interface and quality of data is incredible **What do you dislike about ZoomInfo Sales?** Price. It can be a bit expensive for some organizations. **What problems is ZoomInfo Sales solving and how is that benefiting you?** Tapping into my target audience by getting up to date contact and company information. ### 38. Great service that has changed and grew by revenue past 100% **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2021 **What do you like best about ZoomInfo Sales?** I love the search feature and the top three similiar company listing. **What do you dislike about ZoomInfo Sales?** I don't particularly appreciate that ZoomInfo doesn't have an option to select various contacts at once to download. **What problems is ZoomInfo Sales solving and how is that benefiting you?** I am solving not having specific contacts to generate, and the benefit I see is increased sales. ### 39. Good system for company research, but the revenue information highly inaccurate more often than not. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2021 **What do you like best about ZoomInfo Sales?** Good, basic research tool, especially at the beginning of a new sales cylcle **What do you dislike about ZoomInfo Sales?** We triage our sales cycle responsibilities based on revenue tiers. Obviously we ask the prospect when things get going, but it is frustrating when trying to do initial research prior to prospect engagement to find that ZoomInfo's data is wildly inaccurate frequently on this front. **What problems is ZoomInfo Sales solving and how is that benefiting you?** We are targeting appropriate leads. It's helpful for territory research planning. ### 40. Extremely helpful and user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2021 **What do you like best about ZoomInfo Sales?** I like the ease of use of Zoom Info and the accuracy of the information. **What do you dislike about ZoomInfo Sales?** There is nothing I dislike about Zoom Info. **What problems is ZoomInfo Sales solving and how is that benefiting you?** I can have a full view of many aspects of a Company in one location. ### 41. great product in a market space that has not yet come of age **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan L. | A, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2021 **What do you like best about ZoomInfo Sales?** The depth of accurate information that is easily gathered **What do you dislike about ZoomInfo Sales?** perhaps the finicky nature of the Salesforce connector **Recommendations to others considering ZoomInfo Sales:** Dont waste your time trying other products **What problems is ZoomInfo Sales solving and how is that benefiting you?** I was finding the contacts and context that i need for my business goals. We were using another platform that simply wasn't working well at all for us. **Official Response from Colbie Blaisdell:** > Hi Jonathan, Thank you for your kind words! We love to hear from a champion of ours that knows the best when they see it. Would love to hear more about what your favorite feature is and how you and your team are utilizing it. It is always awesome to hear from customers, especially advocates like yourself! We are sorry to hear thought that you are having some issues with the Salesforce connector. It would be great to connect you with our team that handles this and get it resolved ASAP. Email me at colbie.blaisdell@zoominfo.com so that we can find a time. Looking forward to hearing from you! Colbie Blaisdell, ZoomInfo Customer Advocacy Team ### 42. Top Sales Acceleration Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Chris C. | Sr. Commercial Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2017 **What do you like best about ZoomInfo Sales?** I like that it is easy to use and navigate. I'm always using Engage to create sales flow, send emails, or make calls. **What do you dislike about ZoomInfo Sales?** I would like to see a better integration inside of Gmail. **Recommendations to others considering ZoomInfo Sales:** I would recommend this software to other companies trying to track more easily their sales outreach efforts. **What problems is ZoomInfo Sales solving and how is that benefiting you?** My workflow is much more organized by using Engage for things like email templates or sales flows. ### 43. zoominfo is one best tool I a have used for lead generation. **Rating:** 4.0/5.0 stars **Reviewed by:** Deepak p. | account manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2021 **What do you like best about ZoomInfo Sales?** ZoomInfo has all the insight about any company. Org chart is the best. **What do you dislike about ZoomInfo Sales?** Sometimes all company personnel's details are not updated. **What problems is ZoomInfo Sales solving and how is that benefiting you?** It helps me find the right point of contact. ### 44. Helping hand for Sales team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2021 **What do you like best about ZoomInfo Sales?** Zoominfo intent, it helps the personnel to view what's going on in a company internally. **What do you dislike about ZoomInfo Sales?** Some companies are not in the zoominfo list. **What problems is ZoomInfo Sales solving and how is that benefiting you?** Contact research, intents, web insights. There are various benefits but I'll mention only one here: Zoominfo helps you to know your exact customer or lead ### 45. Excellent Features, Usability, and Support! **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon O. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2020 **What do you like best about ZoomInfo Sales?** The best part of ZoomInfo isn't the data, although that is a close second, it's the ZoomInfo team and the relationship we have built! The Customer Success team is one of the best I have ever worked with! We got off to a pretty rocky start, that could have easily derailed us from moving forward with ZoomInfo. However, we were assigned a new team that came in, accepted responsibility, and quickly went to work repairing our relationship. Now, we are about to renew our contract by adding more licenses and more functionality to our already robust system. We have been able to enrich our data so effectively using ZoomInfo that our Sales teams actually use this tool! They see the value in it and are constantly using it to be prospect more effectively and efficiently. We are supported by a team that truly cares about our success. We often reach out to the team with questions or suggestions and we always get quick responses filled with valuable feedback and collaboration. **What do you dislike about ZoomInfo Sales?** Like I had mentioned above, the initial experience with ZoomInfo wasn't ideal. But, once the new team came in and instead of making excuses or trying to "sugarcoat" the situation, and immediately started working to get the project and relationship back on track, we knew we had made the right choice! There really isn't anything to dislike, but I would suggest that possibly try to find a way to improve their initial training. Theis sometimes left the team with more questions than answers. **What problems is ZoomInfo Sales solving and how is that benefiting you?** We are using ZoomInfo to enrich a significantly large database of Contacts and Accounts in Salesforce. One of the biggest benefits the team has noticed is the confidence in knowing that when they try reaching out to a contact they know the data is fresh and useful! No more wondering if that person is still with the company or if the email address is going to work or not. Having updated, reliable data has tremendously increased the success of our Sales teams! **Official Response from Colbie Blaisdell:** > Hi Brandon, Thank you for your awesome review and support! We love to hear how our team has been so helpful and attentive in your journey with us. This is one of the best experiences our customers get with us. We are so excited to have great customers like you! Please let me know if there is anything else we can do for you, however, it seems like you are already in great hands. Thank you for being a customer! Colbie Blaisdell, ZoomInfo Customer Marketing Team ### 46. Game changer **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2021 **What do you like best about ZoomInfo Sales?** Not digging for contact information in a click of a button. **What do you dislike about ZoomInfo Sales?** I am seeing about 40% of contact info. also if there was a way to get info of people who are not on LinkedIN **What problems is ZoomInfo Sales solving and how is that benefiting you?** Saving time and money with getting right contact info. ### 47. Prospect Smarter Not Harder **Rating:** 4.5/5.0 stars **Reviewed by:** Tim L. | VP of Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2020 **What do you like best about ZoomInfo Sales?** ZoomInfo allows me to build out account-based prospecting lists quickly and at scale. The integration with SalesLoft allows me to export account and contacts and immediately add them into sales cadences for outreach. **What do you dislike about ZoomInfo Sales?** I haven't really ran into any major issues. However, I have noticed on a few occasions that a contact couldn't be added to SalesLoft, even though they did have a business email address. It was marked as 'supplemental' which I believe typically refers to a personal email address. I can still add them manually, but it takes a little more time. **What problems is ZoomInfo Sales solving and how is that benefiting you?** At Interactive Offers, we have a specific vertical approaches and ZoomInfo allows me to build out appropriate account and contact lists for the specific vertical I'm working on. It has saved me a ton of time in my prospecting and allowed me to spend more time focusing on accounts I'm already engaged with. ### 48. One of the best sales tools I have ever used **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2021 **What do you like best about ZoomInfo Sales?** I love having access and insights into a business, its attributes, and all the relevant information I need to prospect into an account. I like being able to drill down in a very strategic way on the employees within a business and understand the best way to get in touch with them. I can search by name, title, job description, etc. I also like the flexibility of moving a contact directly into Salesforce. **What do you dislike about ZoomInfo Sales?** Sometimes the email addresses are incorrect. This is very rare but it happens. **What problems is ZoomInfo Sales solving and how is that benefiting you?** Understanding important attributes of a customer account and a prospect account. Being able to make almost real time decisions based on information I am getting from Zoominfo. Being able to put a list together of the perfect candidate for my product makes it easier to segment down to a group who is likely to purchase. ### 49. Very user friendly, information is accurate **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2021 **What do you like best about ZoomInfo Sales?** Most information is accurate, and it's very user-friendly! **What do you dislike about ZoomInfo Sales?** So far, I have not run into any problems or something I dislike. **What problems is ZoomInfo Sales solving and how is that benefiting you?** I am finding accurate data. ### 50. Value of Zoominfo **Rating:** 5.0/5.0 stars **Reviewed by:** Ifti H. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2020 **What do you like best about ZoomInfo Sales?** Filtering algorithm and the vastness of their database Contact information i.e. emails and phone numbers Their customer support is one of the best. My account manager goes extra mile to assist me when I am in a situation. **What do you dislike about ZoomInfo Sales?** Dated info or no info like no emails at all for some contacts or only for lower level ones. I also faced limitations when it comes to importing contacts to Salesforce. **Recommendations to others considering ZoomInfo Sales:** It's a no brainer. Though it is pricey but does the job well and I would strongly suggest that people should buy it. **What problems is ZoomInfo Sales solving and how is that benefiting you?** We are a full service CPA firm delivering various financial services to our clients for almost 40-years. I chose Zoominfo after extensive market research since it is an industry leader in their segment. Our primary goal is to extend our reach to a broader audience but it seems that success rate is not good due to COVID-19 issues. ## ZoomInfo Sales Discussions - [Sneaky auto-renewal clause in ZoomInfo contract](https://www.g2.com/discussions/sneaky-auto-renewal-clause-in-zoominfo-contract) - 3 comments, 5 upvotes - [Who are ZoomInfo's top 3 competitors?](https://www.g2.com/discussions/who-are-zoominfo-s-top-3-competitors) - 4 comments, 2 upvotes - [Help me, how to submit my company?](https://www.g2.com/discussions/help-me-how-to-submit-my-company) - 1 comment, 1 upvote - [How sales org can benefit by using ZoomInfo web-sights functionality ?](https://www.g2.com/discussions/how-sales-org-can-benefit-by-using-zoominfo-web-sights-functionality) - 1 comment, 1 upvote - [How does ZoomInfo SalesOS empower sales teams to achieve better results through data-driven insights?](https://www.g2.com/discussions/how-does-zoominfo-salesos-empower-sales-teams-to-achieve-better-results-through-data-driven-insights) - 3 comments, 1 upvote - [View ZoomInfo Sales pricing details and edition comparison](https://www.g2.com/products/zoominfo-sales/reviews?page=88§ion=pricing&secure%5Bexpires_at%5D=2026-05-14+08%3A57%3A48+-0500&secure%5Bsession_id%5D=7ce8f0c7-cfcb-4459-ba9c-72b2f0a6a90f&secure%5Btoken%5D=9c963b712a1d3cca063f9b8c67d99474ceb9a87995328e0ed94540b2017d0d0f&format=llm_user) ## ZoomInfo Sales Integrations - [3CX](https://www.g2.com/products/3cx/reviews) - [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews) - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Athean](https://www.g2.com/products/athean-athean/reviews) - [Bullhorn](https://www.g2.com/products/bullhorn/reviews) - [Chrome Enterprise](https://www.g2.com/products/chrome-enterprise/reviews) - [Chrome OS](https://www.g2.com/products/chrome-os/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [Clay](https://www.g2.com/products/clay-com-clay/reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [In4Suite](https://www.g2.com/products/in4suite/reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - [LinkedIn Recruiter](https://www.g2.com/products/linkedin-recruiter/reviews) - [LinkedIn Sales Insights](https://www.g2.com/products/linkedin-sales-insights/reviews) - [LinkedIn Sales Navigator](https://www.g2.com/products/linkedin-sales-navigator/reviews) - [Lusha](https://www.g2.com/products/lusha/reviews) - [Microsoft Dynamics 365 Business Central](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Oorwin](https://www.g2.com/products/oorwin/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Surfe](https://www.g2.com/products/surfe/reviews) - [Vanillasoft](https://www.g2.com/products/vanillasoft/reviews) - [Vidyard](https://www.g2.com/products/vidyard/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) ## ZoomInfo Sales Features **Data Availability** - Contact Data Availability - Company Data Availability - Industry Research Availability - Technographic Data Availability **Lead Intelligence** - Market Insights - Account-level Insights - Lead Analysis **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Data Availability** - Contact Data Availability - Account Data Availability - Offline Data **Lead Intelligence** - Lead Validation - Lead Enrichment - Lead Quality - Lead Analysis - Browser Extension **Lead Monitoring** - Features - Performance - Identification **Data collection** - Natural Language Processing (NLP) - Data Sources - Custom Research Sources - Lead Enrichment - Advanced Data Collection **Generative AI** - AI Text Generation - AI Text-to-Speech **Agentic AI - Lead Mining** - Cross-system Integration - Proactive Assistance **Agentic AI - Visitor Identification** - Cross-system Integration **Agentic AI - Lead Capture** - Cross-system Integration - Proactive Assistance **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - Marketing Account Intelligence** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Data Accuracy** - Contact Data Accuracy - Company Data Accuracy - Technographic Data Accuracy **Lead Intelligence** - Market Insights - Account-level Insights - Lead Analysis **Lead Management** - Segmentation - Predictive Scoring - Account Identification **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Analytics** - Open Rates - Link Activity - Attachment Activity **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Agent Tools** - Callback Scheduling - Call Recording **Platform Additional Functionality** - Integrations - Topic Customization - Natural Language Processing (NLP) - Alerts - Real-time Intent **Data Capture** - Mobile - Websites - Social Media - Data **Segment Trending** - Web - Social - Benchmarks - Finance **Agentic AI - Lead Intelligence** - Cross-system Integration **Agentic AI - Email Verification** - Decision Making **Lead Management** - Segmentation - Predictive Scoring - Account Identification **Marketing Campaigns** - Omni-Channel Tracking - Revenue Planning - Media Attribution - Opportunity Timeline - Customization **Contacts** - Personalization - Information Locater - Record Prospect Data **Customizations** - Email Platform Integration - Email Scheduling - Notifications - Email Categorization - Templates **Performance Analysis** - Coaching - Peformance Tracking **Automation** - Voice Activity Detection - Call Scrubbing **Analytics** - Export/Import - Reporting **Analysis** - Custom Dashboards - Reports - Integrations **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Generative AI** - AI Text Generation **Agentic AI - Sales Intelligence** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Internationalization - User, Role, and Access Management - Performance and Reliability - Reporting/Dashboards - Mobile User Support - APIs **Marketing Campaigns** - Omni-Channel Tracking - Opportunity Timeline - Customization **Campaign Execution** - Website Personalization - Prioritized Accounts - Trending Accounts - Email Campaigns **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Sales Analysis** - ROI Forecasting - Sales Forecasting **Customization** - Forms - Personalization - Templates - Integration **Platform** - Search - User, Role, And Access Management - Mobile User Support - Alerts - Collaboration - Compliance **Generative AI** - AI Text Generation **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **Generative AI** - AI Text Generation - AI Text Summarization **Data Availability - Marketing Account Intelligence ** - Technographic Data Availability **Agentic AI - Market Intelligence** - Cross-system Integration - Proactive Assistance **Agentic AI - Account Data Management** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Data Accuracy - Marketing Account Intelligence ** - Technographic Data Accuracy **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Features** - Lead Builder - Integration to CRM/Marketing Automation - Data Cleaning/Enrichment - Data Segmentation/Filtering - Search - News/People Alerts - Reporting - Messaging ## Top ZoomInfo Sales Alternatives - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) - 4.7/5.0 (9,308 reviews) - [Lead411](https://www.g2.com/products/lead411/reviews) - 4.5/5.0 (477 reviews) - [Demandbase One](https://www.g2.com/products/demandbase-one/reviews) - 4.4/5.0 (1,892 reviews)