It's easy to use, and the customer support has been excellent. Since I work in sales, I use it throughout the day. There are numerous features available that help me organize data, deals, contacts, and companies efficiently. Review collected by and hosted on G2.com.

Implementation is a bit challenging and complex comparing to other CRM's, Need more API's and apps to be integrated will be far beyond from other's and a bit of futuristic look/ Appearance. Review collected by and hosted on G2.com.

Managing Zoho CRM has been surprisingly straightforward. As the owner of a small startup, I have found Zoho extremely helpful for overseeing both small and large teams. I rely on it to track bugs and manage my team's overall sprint, which has made my workflow much more efficient. Review collected by and hosted on G2.com.

Many application and tools under "Plus" do not integrate well, also there is a large learning curve and it could get overwhelming for new users and small companies Review collected by and hosted on G2.com.

What I like most about Zoho CRM Plus is how easy it is to use right from the start. Everything—sales, marketing, support—feels connected and simple to navigate, so our team didn’t need weeks of training like we did with SAP. It just works without having to rely on IT for every little tweak, which makes day-to-day work much smoother Review collected by and hosted on G2.com.

What I dislike about Zoho CRM Plus is that while it’s easy to use, it can feel a bit limited when you need advanced customization or complex workflows. Coming from SAP, you notice that reporting and analytics aren’t as deep, and integrating with other enterprise systems can be more of a headache. It’s great for smaller teams, but larger or more complex operations might find it a bit restrictive. Review collected by and hosted on G2.com.

The main strength of Zoho CRM+ is the integrated platform that easily incorporates with sales and marketing and support team and, therefore, offers a 360 degree view of customer engagements. The most valuable usage of this integration is to improve collaboration of different teams, mechanization of the sale operations, and providing AI-enhanced insights that can take productivity to the next level.

Its main advantage lies in the ability to remove interdepartmental silos so that organizational departments can provide personalized and data-driven customer experiences on a single interface. Review collected by and hosted on G2.com.

The steep learning curve and at times constipating complexity of Zoho CRM+ are the most problematic factors because it may not allow novice users to realize optimal use as soon as possible. Moreover, the mobile app and some relevant processing tools are not especially user-friendly, which might hamper the efficiency of the working processes of mobile teams. Review collected by and hosted on G2.com.

It's affordability, seamless integration & strong mobile support makes it a must have for every marketer. Zoho CRM Plus makes the job easier whilst not pressing the wallet and providing powerful segmentation & automation tools. Review collected by and hosted on G2.com.

While only a few but the issues faced are related to the steep learning curve which exists when it comes to understanding & navigating the platform and the occasional performance issues which it faces when there are large dataset. The system lag at crucial times can be annoying. Review collected by and hosted on G2.com.

This is the best CRM software which is very easy to use and easy to implement to the system. Their customer support is so friendly and helpful and for me I use this Zoho CRM Plus on a daily basis. There are so many features from monitoring a lead to an account and it is so easy to integrate Review collected by and hosted on G2.com.

Nothing to point out because it's providing the best service Review collected by and hosted on G2.com.

I like that Zoho CRM Plus brings sales, marketing, customer support, and analytics together in one integrated platform. The real-time data sync between modules helps our team work more efficiently, while automation features save time on repetitive tasks. The dashboard and reporting tools also make it easy to track performance and make informed decisions. Review collected by and hosted on G2.com.

While Zoho CRM Plus is feature-rich, the interface can feel a bit overwhelming at first, especially for new users. Some advanced customizations require extra time to set up, and the mobile app could be more responsive for on-the-go use. Review collected by and hosted on G2.com.

I like that everything is in one place - sales, marketing, and support. It makes tracking and managing customer interactions simple and effective. Review collected by and hosted on G2.com.

Sometimes the interface feels a bit complex, and it takes time to get used to all the features. A simpler design would make it even better. Review collected by and hosted on G2.com.

Zoho is very easy to use. It allows great tracking of referrals & feedback! Review collected by and hosted on G2.com.

I’m still new to using it & sometimes the data doesn’t transfer to our scheduling platform like I’d need. Review collected by and hosted on G2.com.

Zoho CRM Plus brings all customer interactions—email, chat, social media—into one place for easy tracking. It also helps teams work together smoothly with smart automation and shared insights Review collected by and hosted on G2.com.

Zoho CRM Plus can be tricky to set up and customize without help. The mobile app also feels limited compared to the desktop version Review collected by and hosted on G2.com.