Zoho Assist Reviews & Product Details

For me what I liked best was the multi screen visibility. Can view one screen at a time of all at once. Review collected by and hosted on G2.com.

Having to open an email to get the enduser code for access access. Review collected by and hosted on G2.com.

Provides all the remote access functionality I need without a full blown RMM. Great for managing simple environments that require unattended access for support Review collected by and hosted on G2.com.

This may be my own ignorance but I'm not able to find a desktop app for Zoho Assist. Review collected by and hosted on G2.com.

I find Zoho Assist easy to direct users over the phone to connect to a session because it's simple for users to download and join. The multi-screen support is another feature I like. Also, the initial setup was very easy. Review collected by and hosted on G2.com.

Copy/paste of text between local and remote devices can be clunky and frustrating. You have to copy, leave a screen, go back in and authorize the copy, then leave again to actually copy it. Review collected by and hosted on G2.com.

I like Zoho Assist because it is very user-friendly, allowing technicians to assist in just a couple of clicks. It enables us to use our admin permissions without providing a password, which is quite convenient. The initial setup was very easy, and overall, it offers better value for the money compared to TeamViewer. Review collected by and hosted on G2.com.

Nothing comes to mind. Review collected by and hosted on G2.com.

The cost-benefit ratio you offer me and the opportunity to pay monthly, as well as the discounts offered for switching to an annual plan, are very attractive. Review collected by and hosted on G2.com.

the visualization of the reports is impractical and the export process is cumbersome Review collected by and hosted on G2.com.

It is an easy-to-use application, fast and agile. Ideal for agile and professional remote support. Review collected by and hosted on G2.com.

At the moment, I have no complaints about anything bad. Review collected by and hosted on G2.com.

This is an easy-to-use product for remote support. I like how I can start from a customer record in Zoho CRM. The logging and reporting help make billing easier. Review collected by and hosted on G2.com.

I wish the allowance for free unattended nodes were 10 instead of the lesser amount. Review collected by and hosted on G2.com.

I used other similar platforms in past but encountered issues - this was smooth, seamless and very enjoyable to use. Review collected by and hosted on G2.com.

have not found anything yet i did not like Review collected by and hosted on G2.com.

pricing is great, the product is solid. i also like the unattended access Review collected by and hosted on G2.com.

the pricing is kinda confusing. having to add packs isnt exactly intuitive Review collected by and hosted on G2.com.

It is easy to use and has been very reliable, I have been using it for 5+ years. Review collected by and hosted on G2.com.

I am very happy with Zoho Assist, if I had to complain about anything I would say that it is sometimes difficult to organize computers into groups as you have to go to different pages to move a computer to the correct group. Review collected by and hosted on G2.com.