ZenQMS Reviews & Product Details

We are still satisfied with the service, and the comments in our first review are still relevant.

The system is constantly evolving to improve services and make eQMS more accessible and usable, such as the latest dashboard update, which provides much better visibility of tasks in progress. Review collected by and hosted on G2.com.

A module that centralizes information and facilitates maintenance planning and equipment allocation would be a plus.

It is possible to extract Excel or CSV reports, but these are not always easy to use because there is no title or formal framework for what is exported. Review collected by and hosted on G2.com.

ZenQMS is a highly effective and thoughtfully designed eQMS that aligns closely with real-world industry practices. The platform is straightforward to implement, making it accessible even for organizations moving from paper-based or hybrid quality systems. Its intuitive configuration enables teams to become productive quickly, without the need for extensive customization or heavy IT involvement.

A key strength of ZenQMS is its responsive and knowledgeable customer support. The support team addresses questions and issues promptly, demonstrating a deep understanding of quality and regulatory requirements, which greatly boosts user confidence.

Frequent updates and enhancements show that ZenQMS actively listens to customer feedback and adapts to evolving compliance needs, ensuring the platform remains up-to-date with industry and regulatory standards.

ZenQMS is also notable for its flexibility, especially in form creation and workflow configuration. The platform allows users to design custom forms, implement conditional logic, and manage various workflow and signature options, making it suitable for organizations of different sizes, complexities, and risk profiles. This adaptability supports practical, risk-based quality management rather than imposing rigid, uniform processes.

The pricing is also quite reasonable for the value provided. Compared to other eQMS platforms, ZenQMS offers a strong return on investment without sacrificing functionality, compliance, or ease of use.

In summary, ZenQMS is a modern, scalable, and user-friendly QMS solution that integrates seamlessly into daily industrial and regulated workflows, supporting ongoing improvement and organizational growth. Review collected by and hosted on G2.com.

At present, ZenQMS lacks native integration with external document storage platforms like SharePoint or comparable systems, which would enhance document collaboration and better align with established enterprise infrastructures. Furthermore, the formatting and alignment of text boxes in online forms could be improved when these forms are converted to PDF, resulting in a more polished and professional appearance. Lastly, ZenSign would benefit from being more intuitive by enabling users to easily reuse or auto-populate previously entered email addresses, which would minimize repetitive data entry and make the signature workflow more efficient. Review collected by and hosted on G2.com.

ZenQMS offers a clear, organized approach to quality management that fits well in regulated settings. It’s a reliable platform that supports day‑to‑day Quality Assurance work, and its modular design makes it easy to adapt the system to your company’s processes. You can also build custom reports to match your specific needs. Review collected by and hosted on G2.com.

The reporting features work well, but they can take a little time to get comfortable with. Review collected by and hosted on G2.com.

ZenQMS is easy to use, offers smooth and intuitive workflows, and is cost-effective, making it particularly well suited for small companies operating in GMP-regulated environments. In general, offers a quick customer support. Review collected by and hosted on G2.com.

At times, the workflows can be overly rigid and do not allow for solutions tailored to the company’s specific needs. Review collected by and hosted on G2.com.

I find ZenQMS to be very flexible, with a workflow that can be easily configurable. The user interface is straightforward, and the customer support is quick to respond and resolve any issues. I appreciate how responsive their customer support is, making it easier for us to implement updates or resolve issues swiftly. The configurable workflows make it easy to adjust and support our growing organization. Review collected by and hosted on G2.com.

Nothing really. This is a top software for QMS management Review collected by and hosted on G2.com.

ZenQMS has a very user-friendly interface for my team to use. They never have issues finding a document they are looking for, or keeping current on training requirements. The administrative tools make it easy to configure the system to best suit our needs. The system also allowed us to start small, using only a couple modules at first. We can then add more as our needs grow. Review collected by and hosted on G2.com.

The built in doc numbering isn't very intuitive - we used our own via a custom doc field. There also wasn't an easy way to delete a draft document (that was never approved or released). Review collected by and hosted on G2.com.

I like that ZenQMS is a reliable, compliance-focused QMS. Having a customer support team that is highly engaged and willing to partner is a real plus. I also found the initial setup to be very easy. Review collected by and hosted on G2.com.

For notifications about training, I would prefer to have individual notifications sent to me. Instead these notifications are contained in a daily summary. This is a preference thing though as I have heard that others prefer the daily summary. Review collected by and hosted on G2.com.

ZenQMS can be configured to do what YOU need it to do. Workflows can be created that suit your business needs. Customer Support is super helpful and responds quickly. Review collected by and hosted on G2.com.

The Audits Module can feel a bit cumbersome to use at first, until you get the hang of it. I’d also love the ability to update incorrect dates entered by users, since right now that requires submitting a support ticket. Review collected by and hosted on G2.com.

Stellar customer success team: The customer success team members and Account Managers that our team worked with are sharp, professional, knowledgeable, and helpful.

Good Value: ZenQMS is a powerful, efficient QMS that has the right number of features without being overly complex. Pricing is extremely competitive and transparent.

Intuitive/ Ease of Use: Because our team is comfortable with sorting and filtering spreadsheets, we had a shorter learning curve in becoming Superusers. Training dashboards with the training status pie chart are streamlined and users can easily stay on top of their training assignments. The interface is efficient and consistent across modules-- from the staged workflows to the filterable, exportable full-table with customizable columns. The chat log for each record is helpful, and I appreciate the ability to link records including records in other modules (i.e. linking a change control record to documents.)

New Features: The ability to update a document with a minor revision with a separate workflow is a great new feature. Several of our users were very excited about online collaboration feature for collaborating on drafts through Office 365. There are nice touches such as the version history slide-out window which lets me select 2 historical versions of a document and download a comparison of the two versions. A significant UI improvement has been combining the document view with the metadata panel which has the “Complete Training” button for documents that are in a training assignment. This change addressed a concern an older review had about ensuring that users looked at the document before adding the read & acknowledge e-signature.

Training modules and articles: Their just-in-time training approach has been very helpful. Many video clips in the Super User training lessons are under 5 minutes and are embedded in articles that include screenshots.

Transparency and commitment to compliance and quality: ZenQMS genuinely seems committed to having a culture of continuous improvement. If they identify a priority area for improvement, information is available when key tasks are completed. At any point, we can look at quarterly documents and see the logs of successful daily and weekly backups. The system includes an online form for customers to submit ideas for suggesting new features. I'm also impressed to see that the CEO personally signs off on important system validation and compliance documents.

Release Documentation: System Release records include test results (including screenshots and test steps) which help customers understand how a new feature can be thoroughly tested, if needed. They also provide Excel templates with test steps and traced requirements that customers can leverage when creating their UAT scripts. Before each major and minor release, ZenQMS makes available a summary of changes (enhancements and bug fixes.) Since I subscribed to the Product Updates page, I receive emails notifying me of the upcoming releases. Review collected by and hosted on G2.com.

Implementation: Understanding and using the Data Migration template involves a learning curve and an investment of time and attention (even though the training materials were excellent and our POC/Account Manager has been amazing). Once we got the hang of it, we appreciated the clarity and logic behind the migration template. If customers have trouble remembering how to avoid common mistakes, the process could take longer than anticipated.

Timing or scope of a major release: Since we started using ZenQMS in 2020, there was 1 time when a major release could have benefited from more testing. Fortunately, whenever a priority patch was needed, it was addressed quickly. Customers were given a generous amount of time to test a single build of the release in a testing environment. It’s possible that this extended testing period contributed to a higher number of successive patches than usual, but I also wondered if the release date could have been pushed back or whether any of the features could have been included in a later release. We did find a possible bug after one of the patches, but it was complex enough that we had to dig into the audit trail to explain our concern in a support ticket. A colleague was able to escalate our question to a more knowledgeable account manager who was able to address and resolve it immediately. While there has been a major improvement to the audit trail (ability to export a filtered audit trail to show activity related to one document), parts of the audit trail are still complex and not as easy to follow.

Views in the Full Table: Although this may be a helpful feature for some users, the system remembers the last filter that you applied to the full table (e.g. selecting a Document Category or entering a term for filtering results in the Document Name column.) Writing this review prompted me to submit a suggestion to include a Clear Filters option above the table, so maybe this will be considered in a future release. Review collected by and hosted on G2.com.

ZenQMS is a very user friendly QMS. The issues and change control module are very easy to setup and implement. Review collected by and hosted on G2.com.

At this moment I have no issues with the setup. Review collected by and hosted on G2.com.