--- title: ZenQMS Reviews meta_title: 'ZenQMS Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 128 reviews by the users' company size, role or industry to find out how ZenQMS works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 128 scale: '5' date_modified: '2026-09-26' parent_category: name: Environmental, Quality and Safety Management url: https://www.g2.com/categories/environmental-quality-and-safety-management --- # ZenQMS Reviews **Vendor:** ZenQMS **Category:** [Quality Management Systems (QMS)](https://www.g2.com/categories/quality-management-qms) **Average Rating:** 4.7/5.0 **Total Reviews:** 128 **AI Enabled:** This product embeds AI to enhance or extend its core functionality. ## About ZenQMS ZenQMS was founded in 2009 by Life Sciences & quality management veterans with firsthand knowledge of the frustrations and dangers that come with using manual or home-grown systems to manage GxP compliance. As a result, we built software that's easier to use, designed for scale, and geared specifically for the complex and changing needs of Life Sciences companies, large and small. ZenQMS' approach to client engagement is a true outlier, particularly in terms of our pricing model and approach to support / implementation. Our annual fee schedule is totally transparent; it eliminates restrictive seat licenses and a la carte upselling in favor of providing access to ALL MODULES and services for ALL USERS from Day 1. These include connected modules for document control, training, issues, change control, and audits, as well as lifetime in-house support at no additional cost. You don't need an IT team or large QA team to purchase, implement, or manage ZenQMS. We do the heavy lifting with you. ZenQMS meets all 21 CFR Part 11/ Annex 11 and relevant GxP/ ISO requirements for small- and large-scale Life Sciences industries including: Biotech, pharmaceutical companies, CROs, CDMOs, Labs, Packaging and Logistics companies, and GxP Software developers, Commercial ventures/Spin-outs, and Consumer Products organizations. We have hundreds of clients with users in over 100 countries that span pre-clinical to commercial scale. Call us. We can help. ## ZenQMS Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users commend the **ease of use** of ZenQMS, finding it intuitive and simple to implement across their organization. (8 reviews) - Users commend ZenQMS for its **responsive and knowledgeable customer support** , enhancing confidence in compliance and usability. (6 reviews) - Users praise the **easy implementation** of ZenQMS, allowing quick and smooth transitions from traditional systems. (6 reviews) - Users value the **flexibility and configurability** of ZenQMS, allowing easy customization to suit specific organizational needs. (4 reviews) - Users value the **clear and organized design** of ZenQMS, enhancing their daily Quality Assurance efforts seamlessly. (3 reviews) - Flexibility (3 reviews) - Improvement (3 reviews) - Integrations (3 reviews) - Users commend the **intuitive design** of ZenQMS, facilitating quick adoption and productivity in quality management processes. (3 reviews) - Scalability (3 reviews) **What users dislike:** - Users find **access restrictions** challenging, with difficulties in password recovery and frequent automatic logouts. (2 reviews) - Users face **formatting issues** in ZenQMS, particularly with exported reports and online forms in PDFs. (2 reviews) - Users find the **learning curve steep** for ZenQMS, needing time to become comfortable with its features. (2 reviews) - Users find the **documents module problematic** due to slow support and issues with search and presentation of archived documents. (2 reviews) - Users find ZenQMS to be **not intuitive** , struggling with document numbering and a cumbersome signature workflow. (2 reviews) - Poor Design (2 reviews) - Users find the **poor notifications** for updates and summaries frustrating, affecting their ability to stay informed. (2 reviews) - Attachment Issues (1 reviews) - Users find the **complexity** of ZenQMS frustrating, particularly with manual workflows and less streamlined form building. (1 reviews) - Confusing Options (1 reviews) ## ZenQMS Reviews ### 1. Well-Connected Modules, Excellent Webinars, and Accessible Audit Trails **Rating:** 4.0/5.0 stars **Reviewed by:** Sandra C. | Quality , Director, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** September 24, 2026 **What do you like best about ZenQMS?** The interconnectedness of the modules work well; links across modules are clear. ZenQMS' webinars and trainings are extremely well done. Audit trails are easily accessible and provide useful information. Looking forward to the launch of the folder module; ZenQMS seems to hear and address the platform based on our feedback. **What do you dislike about ZenQMS?** Items that could be improved include the technical skills of the helpdesk representatives. For training-related audit trails, metadata such as time spent on training, who assigned the training, and which training item was assigned should be captured in the future. The platform’s technical glitches suggest a speed/capacity issue, as “error” messages appear frequently. All due date extension requests require several clicks before we can see the reason for the approval. External (to our instance) audit Q-sheets are accessible to our workforce, which increases the risk of inaccurate reporting. The bulk-action feature should be expanded to allow bulk modifications to “Roles.” Daily notifications are enforced, but the due date requirements/content are unclear and should be reviewed. Subsequently, escalation notifications should include Managers when due dates are within 5 working days. **What problems is ZenQMS solving and how is that benefiting you?** ZenQMS is providing a 21 CFR Part 11 platform with robust audit trails to maintain our controlled documents, audits, issues, and training records that meet industry standards. It does allow custom fields to be created to align with the structure and needs of our business. We appreciate the additional functionality through Training Events to capture external trainings within our eQMS. It provides the ability to export a wide range of reports and facilitate reporting performance metrics. ### 2. Clear Navigation, Responsive Helpdesk, and Thoughtful Integration Rollouts **Rating:** 4.5/5.0 stars **Reviewed by:** Emily H. | Senior Manager, Document Control & EDMS, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about ZenQMS?** The labeling of tasks, options, processes doesn't leave you guessing where you are going. I have worked in multiple EDMSs that use their own verbiage, making the build of the system and general user navigation extremely difficult. I also love the support we receive whenever we have questions or would like to build on a process. The Helpdesk is quick to respond and available for discussion. The slow release of AI capabilities has been fantastic. They give time for feedback and allow you to decide which AI systems you want to implement. **What do you dislike about ZenQMS?** The Training Dossiers can be difficult to understand. There are no document numbers, only the titles, and the training dates are not easy to find. **What problems is ZenQMS solving and how is that benefiting you?** ZenQMS is continuously building on their processes based on feedback from clients, which I greatly appreciate. New integrations into current modules come in, with plenty of warning and overview ahead of time, making the systems more robust. ### 3. Intuitive, All-in-One eQMS That Streamlines Compliance for Life Sciences **Rating:** 5.0/5.0 stars **Reviewed by:** Rohit V. | Head of Quality and Compliance, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 30, 2026 **What do you like best about ZenQMS?** # What I Like Best About ZenQMS Having implemented and used ZenQMS as the Quality Management System (QMS) for a regulated life sciences organization, what stands out most is its ability to centralize quality processes while remaining intuitive for end users. It provides a single platform for document control, training management, change control, deviations, CAPA, audits, and other quality activities, which significantly improves compliance and operational efficiency. UI / UX: The user interface is clean and easy to navigate compared to many traditional eQMS solutions. The workflows are intuitive, making it easier for users to complete routine quality activities with minimal training. Dashboards, notifications, and approval workflows help improve visibility into pending tasks and compliance status. Integrations: ZenQMS integrates well with common business applications and supports APIs for integration with enterprise systems where required. While integration capabilities are good, organizations with highly customized IT landscapes may require additional configuration or middleware for more complex integrations. Performance: The platform has been reliable and responsive during day-to-day operations. Document retrieval, workflow execution, approvals, and reporting perform well even with a growing volume of quality records. As a cloud-based solution, it eliminates much of the infrastructure management burden associated with traditional on-premises systems. Pricing / ROI: Although the initial investment may be higher than basic document management solutions, ZenQMS delivers strong long-term value by reducing manual processes, improving inspection readiness, increasing training compliance, and streamlining quality workflows. The return on investment becomes evident through improved operational efficiency and reduced administrative overhead. Support / Onboarding: The implementation team is knowledgeable and responsive, with a structured onboarding process. Customer support is generally prompt in resolving issues and addressing questions. Regular product updates and customer communication also contribute to a positive user experience. AI / Intelligence: Current AI capabilities are relatively limited compared to newer enterprise platforms. However, workflow automation, configurable notifications, reporting, and process standardization provide valuable operational intelligence. Future enhancements incorporating AI-driven document review, intelligent search, risk prediction, and compliance insights would further strengthen the platform. Overall, ZenQMS is a robust cloud-based eQMS that is well suited for regulated life sciences organizations seeking to improve quality management, maintain GxP compliance, and simplify regulatory inspection readiness. Its ease of use, configurable workflows, and comprehensive quality modules make it a strong choice for organizations looking to modernize their Quality Management System. **What do you dislike about ZenQMS?** While ZenQMS is a strong eQMS platform for regulated life sciences organizations, there are a few areas where it could be improved. AI / Intelligence: The platform currently offers limited AI-assisted capabilities. Features such as intelligent document authoring, automated risk assessment, predictive analytics, smart search, duplicate record detection, and AI-assisted CAPA recommendations would enhance productivity and decision-making. Reporting & Dashboards: Although standard reports are useful, creating highly customized reports and executive dashboards can be challenging. More advanced analytics, configurable visualizations, and real-time KPI dashboards would improve management oversight without relying on external reporting tools. Workflow Flexibility: While workflows are configurable, organizations with highly complex or unique business processes may find certain workflow customizations restrictive. Greater flexibility in configuring conditional logic, approvals, and notifications would be beneficial. Integrations: The platform supports integrations, but connecting with enterprise systems such as ERP, HR, LMS, ITSM, or validation tools may require additional configuration or development effort. More out-of-the-box integrations would simplify implementation. User Experience: Although the interface is generally intuitive, some pages require multiple clicks to complete common tasks. Improvements in navigation, bulk actions, advanced filtering, and search capabilities would further enhance user efficiency. Performance: Overall system performance is good; however, organizations with large document repositories or complex workflows may occasionally experience slower response times during searches or report generation. Despite these areas for improvement, none have significantly impacted our ability to maintain compliance or manage quality processes. ZenQMS remains a reliable and comprehensive cloud-based eQMS, and continued enhancements in AI, reporting, workflow flexibility, and integrations would make it an even stronger solution for regulated organizations. **What problems is ZenQMS solving and how is that benefiting you?** ZenQMS has helped us transform our quality management processes by replacing fragmented, manual, and paper-based activities with a centralized, cloud-based electronic Quality Management System (eQMS). It has significantly improved compliance, operational efficiency, and visibility across our Quality & Compliance function. The platform enables us to manage critical quality processes—including document control, employee training, change management, deviations, CAPA, audit management, and quality records—within a single system. This has standardized our processes, improved traceability, and ensured that all quality records are maintained in a controlled, audit-ready environment. One of the biggest benefits has been improved regulatory compliance. Automated workflows, electronic approvals, version control, audit trails, and training assignments help us consistently comply with GxP requirements and standards such as FDA 21 CFR Part 11, EU Annex 11, and ISO management systems. Preparing for customer and regulatory audits has become much more efficient because documentation is centralized and readily accessible. ZenQMS has also reduced administrative effort by automating document routing, approval workflows, training notifications, and periodic reviews. This has shortened document approval cycles, improved training completion rates, and increased overall process efficiency, allowing the Quality team to focus more on continuous improvement rather than manual coordination. From a management perspective, dashboards and reporting provide better visibility into quality metrics, overdue actions, training compliance, CAPA status, and audit readiness. This supports more proactive decision-making and helps identify trends before they become compliance risks. Overall, ZenQMS has strengthened our Quality Management System by improving standardization, reducing manual effort, increasing compliance, enhancing traceability, and enabling us to scale our quality operations more effectively as our organization grows. **Official Response from Emily Ruth:** > Thank you for sharing your detailed feedback about ZenQMS. We're pleased to hear that the platform's intuitive user interface, comprehensive quality modules, and strong support have contributed to your organization's improved quality management. Your input on areas for improvement is valuable, you will see some new features that speak to your areas of improvement in the next few releases. I will certainly pass this feedback to our product and engineering teams. ### 4. Unified Object Structure and Excellent Implementation Support **Rating:** 4.5/5.0 stars **Reviewed by:** Gordon B. | Quality Documentation Consultant, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** September 16, 2026 **What do you like best about ZenQMS?** I like that the objects (documents, training assignments, Change Controls) are all built from the same base, making it easier to understand how the back end of the system works. I like that making changes to a Doc Category are instantly applied to documents in that Doc Category. Also, I had excellent assistance during implementation from Claire and her team. **What do you dislike about ZenQMS?** It's a lesser known product in the industry, so finding a community of users to trade knowledge with is difficult **What problems is ZenQMS solving and how is that benefiting you?** Easy capture of Part 11 Electronic signatures in the system. Easy to configure aspects of objects in the Sandbox for testing. It's time to wrangle my non-GxP colleagues into a Learning Management System and ZenQMS will help me do so. ### 5. Configurable, Inspection-Ready QMS That Fits How Quality Teams Work **Rating:** 5.0/5.0 stars **Reviewed by:** Bryan A. | Vice President, Quality and Compliance, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** September 22, 2026 **What do you like best about ZenQMS?** ZenQMS is flexible enough to model our actual SOPs without forcing workarounds. I've configured Quality Issue workflows (including a seven-stage IT incident process), document revision workflows with minor/major upversion paths, and role-based permissions that support segregation of duties. The configuration tools are intuitive for a quality professional, not just an administrator, and the system keeps document control, training records, and quality events in one validated, inspection-ready platform. Support has been responsive and knowledgeable. **What do you dislike about ZenQMS?** Reporting and dashboards could be more flexible for trending quality metrics across modules. **What problems is ZenQMS solving and how is that benefiting you?** It replaced spreadsheet tracking with one validated system for document control, training records, and quality events. Controlled workflows and audit trails reduce administrative effort and keep us inspection-ready. ### 6. ZenQMS Streamlined Our QA and Training Workflows—No More Paperwork **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about ZenQMS?** With ZenQMS we improved our QA work in terms of monitoring and performance. The workload of the QA-Manager was reduced when changing from a paperbased QMS to ZenQMS. The Dashboard gives every user a quick overview of open tasks. As QA Manager I have also access to the entire company and can monitore everything very easily. Monitoring of trainings is much easier for the Training Manager as well as for the managers. Courses according to job functions can be built which is very helpful for the on-boarding process. Review of documents can easily be done directly in ZenQMS and after the approval, trainings are sent automatically - no need for paperwork anymore! ZenQMS is an intuitive QA-tool which can be used by standard users without intensive training. Shortly after implementation, colleagues started to think how they could use ZenQMS for their work, e.g. approval of calibration certificates for which we build an easy workflow. The now possible integration of Okta or Salesforce is an interesting option which will be checked out in future. **What do you dislike about ZenQMS?** Actually, there is nothing which I dislike about ZenQMS. **What problems is ZenQMS solving and how is that benefiting you?** Before implementing ZenQMS we worked in a paper-based QMS which was very timeconsuming. Each QA-document was printed, signed on the hard copy, scanned, archived, etc. This took a lot of time to the QA Manager as well as to the involved people who had to be available on-site for signing the hard copy. There was also a higher risk of making errors like mistakes in the version number, number of pages, etc which are now automatically generated by ZenQMS. When working with excel files for traking the status of deviations, capas, changes, or trainings, not all involved persons have access to these files. Monitoring is quite much more time consuming as when people get automatic reminders by ZenQMS for due deviations, trainings, etc. ### 7. Clean, Intuitive UI with Amazing Onboarding and Responsive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** September 10, 2026 **What do you like best about ZenQMS?** The user interface is great—clean, intuitive, and with critical information front and center. The support team has been wonderful overall. Our onboarding representative was amazing and truly a pleasure to work with; she made what could have been a very challenging process both educational and enjoyable. The system runs nearly flawlessly, and on the rare occasions when there’s an issue or we’re not sure how to do something, the online support and helpdesk have been fantastic—super responsive and efficient. We primarily use the system for document management and training, but having access to all the modules (e.g., audits, issues, change controls) has also been a big plus. **What do you dislike about ZenQMS?** The review and approval workflows were a bit confusing at first. That said, Zen has been making continuous improvements, and the latest updates have made the process significantly better and easier to follow. One area that could still use an update is the Audit module, which feels a bit outdated from a user interface perspective compared with the rest of the system. It works and is functional, but it’s simply not as polished or visually appealing as the other parts of the platform. **What problems is ZenQMS solving and how is that benefiting you?** Before we started using Zen, we were managing everything manually, and that created a lot of gaps in our systems. Zen keeps us on task and helps us operate far more efficiently and consistently. Our company is now 100% compliant with training, and our policies and SOPs are properly scheduled and tracked for periodic review. Overall, we’re in a much better place from a quality management perspective. Zen is reducing risk and freeing up our time so we can focus on other critical issues. ### 8. Efficiency Boost, Needs Audit Module Upgrade **Rating:** 4.5/5.0 stars **Reviewed by:** Con B. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** September 09, 2026 **What do you like best about ZenQMS?** I love how ZenQMS allows us to design specific processes using the change and issues modules to suit our business needs. It's incredibly helpful to have separate processes for deviations, out of specifications, and incubator excursions, which we can tailor to our documentation and investigation requirements. The change module is particularly beneficial as it lets us create distinct processes for artwork, new vendors, major GMP changes, and contract manufacturer changes, simplifying our workflow. The initial setup was quite efficient, and the switch from paper to ZenQMS reduced our reliance on paper significantly while making our process more efficient and compliant with cGMP and regulatory requirements. **What do you dislike about ZenQMS?** The audit module could do with an upgrade; it's a bit more clunky compared to the other modules. However, it's also not that bad once you understand how it works. Linking the observations or moving them into the task module could improve its user-friendliness. **What problems is ZenQMS solving and how is that benefiting you?** ZenQMS significantly reduces our reliance on paper, enhances efficiency, and ensures compliance with cGMP and regulatory requirements. It allows us to design specific processes in the change and issues modules, simplifying our workflows and tailoring them to our business needs. ### 9. ZenQMS and its support of our QMS **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** September 09, 2026 **What do you like best about ZenQMS?** I enjoy the search functionality and that when I search for a keyword it will also search it within documents. I enjoy the new layout and pie graphs that indicate to me what signatures are outstanding, and what the assignment status is, I also appreciated that when I was not using a functionality (like issues) I got contacted and asked if I wanted to do training. I also appreciate that tech support is very responsive about any issue I may have **What do you dislike about ZenQMS?** Not being able to create a documents full table from the "create new" option in the right hand side. That I cannot make someone compliant for multiple training documents at once. That when I upload multiple documents to a group category at once it immediately puts all of them into effective mode rather than into draft mode. That I cannot apply the same document category settings across multiple document categories - If i could save a prefilled version and apply it to multiple document categories that would be great. **What problems is ZenQMS solving and how is that benefiting you?** Documents in one location that are version controlled. We need it for our ISO 13485 certification **Official Response from Emily Ruth:** > We're glad to hear that you are enjoying the search functionality and the new layout with pie graphs. We appreciate your feedback about the limitations you've encountered and will take them into consideration for future improvements. We will have improvements coming out that address some of these within the next 6 months. Thank you for your review! ### 10. Easy to Customize with Powerful Quality Workflows and Smooth Validation **Rating:** 4.5/5.0 stars **Reviewed by:** Justin G. | Director of Quality, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** September 21, 2026 **What do you like best about ZenQMS?** ZenQMS is extremely easy to use and customize. Our favorite feature of the software is being able to create our own custom workflows to house all of our relevant quality data. Additionally, ZenQMS made it as easy as possible to validate the software for use in a regulated industry. **What do you dislike about ZenQMS?** The biggest gap in ZenQMS is the lack of a standalone equipment module that tracks and alerts for equipment maintenance, calibration, and investigations. **What problems is ZenQMS solving and how is that benefiting you?** ZenQMS has allowed us to become almost 100% paper free for our Quality Assurance processes. It has also helped us to be able to retrieve relevant documents and records quickly during regulatory inspections. ### 11. Intuitive ZenQMS That Streamlines Quality Management and Training Compliance **Rating:** 4.5/5.0 stars **Reviewed by:** Jonty K. | Quality Manager & RP, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** September 11, 2026 **What do you like best about ZenQMS?** We've had a great experience using ZenQMS. It's intuitive, easy to navigate, and has helped streamline our quality management processes. The platform keeps everything organised in one place, making it simple to manage documents, track actions, and maintain training compliance. It's reliable, user-friendly, and has been a valuable tool for improving efficiency across our teams. **What do you dislike about ZenQMS?** Zen currently doesn't have the ability for hierarchical signing off employee training within a specific department. The Dashboard could be more fluid to showcase departmental compliance. **What problems is ZenQMS solving and how is that benefiting you?** Maintenance of training compliance and issuance, document control efficiency and improved QMS function via a single easy to use platform. ### 12. Very User-Friendly and Easy to Configure **Rating:** 4.5/5.0 stars **Reviewed by:** suzette g. | Quality Assurance Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** September 11, 2026 **What do you like best about ZenQMS?** Very user-friendly and easy to configure, with little to no need for internal DDL IT support. **What do you dislike about ZenQMS?** Zen is constantly looking for ways to improve which is great, but the major changes require assessments by the user and these changes are a forced implementation. Zen provides plenty of warning for the implementation but with this regulated industry the timing can be struggle with the internal assessment that needs to be performed prior to the forced implementation **What problems is ZenQMS solving and how is that benefiting you?** Currently DDL has 90% of the QMS managed through the Zen system. This has removed requiring spreadsheets and paper based systems. **Official Response from Emily Ruth:** > We're glad to hear that you find ZenQMS user-friendly and easy to configure. We understand that major changes can be challenging, and we appreciate your feedback about the forced implementation. We are constantly working to improve and will take your feedback into consideration. ### 13. ZenQMS: Easy to Learn, Fast Workflow Creation, and Highly Customizable **Rating:** 5.0/5.0 stars **Reviewed by:** Michael M. | SVP, Technical Operations, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** September 16, 2026 **What do you like best about ZenQMS?** ZenQMS is very easy to learn and use. The training modules are straightforward and short which allowed me to learn how to create workflows very quickly. I especially like how it can custom tailored toward my organization's needs. **What do you dislike about ZenQMS?** I would like to see more functionality for user to view documents that are outside the system. Can better help support using ZenQMS as company wide document depository, but not everyone needs full access. **What problems is ZenQMS solving and how is that benefiting you?** ZenQMS is our eQMS system. It is helping us stay compliant and organized as we move toward clinical trials. ### 14. User-Friendly eQMS with Easy Configuration and Straightforward Implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** September 09, 2026 **What do you like best about ZenQMS?** Overall, this SaaS provides a very user-friendly experience. The features and functionality are easy to build and configure, making it suitable for companies of any size that need a high-quality eQMS application with a straightforward implementation. **What do you dislike about ZenQMS?** I’d love to see a bit more refinement in the form of template examples for building workflows that directly align with the Life Sciences industry, especially templates that cover GCP, GLP, and GMP activities. **What problems is ZenQMS solving and how is that benefiting you?** This eQMS solution has reduced a majority of paper based manual work. Paper that still exists, is easily uploaded to add to records for ease and retention. This has saved hours and costs across the organization by 50% or more over the past 2-3 years since implementation. ### 15. Clear, Beautiful UI and Highly Responsive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Simon H. | Executive Director QA, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** September 10, 2026 **What do you like best about ZenQMS?** The user interface is very clear and simply to follow, I would even go as far as to describe it as pretty especially when compared to many other eQMS. The company is very response to service tickets. **What do you dislike about ZenQMS?** It current version doesn't adequately support our audit and inspection processes. As a consequence, these are continuing on paper until the application is updated. **What problems is ZenQMS solving and how is that benefiting you?** A great solution for documents, training, CC and quality events. More useable and cheaper than previous system **Official Response from Emily Ruth:** > Thank you for the review! Happy to hear that you enjoy our UI and find the app easy to use. We will be releasing a new robust feature that will allow you to better manage audits and supplier management within few months, will be excited to get your feedback. ### 16. Streamlined Document Control, Navigation Needs Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** September 14, 2026 **What do you like best about ZenQMS?** I like how the ZenQMS training module lets us track training status, completion dates, and overdue assignments, which really helps us keep everything in order. It also maintains electronic training records, meaning we don't have to rely on paper anymore, and it’s much easier to access what we need. The ZenQMS document control module has a version control function that ensures everyone is using the current approved documents while keeping historical records of previous versions. I find the electronic workflows for document review and approval really handy since they improve the visibility of the document revision process, making it all easier to manage. **What do you dislike about ZenQMS?** Navigation to the controlled documents search is not very intuitive. It wasn't clear to me that I needed to select Documents and then Documents: Full Table to search within the system. I think it would be better if the Documents field defaulted to this page, with the document dashboard available in the dropdown instead. **What problems is ZenQMS solving and how is that benefiting you?** I use ZenQMS for training and document control, improving record traceability and standardization. The training module lets us track status and maintain electronic records, reducing paper use. The document control module ensures access to current documents and supports workflows, enhancing revision process visibility. **Official Response from Emily Ruth:** > We appreciate your feedback about the navigation to the documents full table. We will definitely take your suggestion into consideration for improving the user experience and making the document search process more intuitive. You can always use the drop down in the tab bar to access "Quick Links" and "Recently Viewed" to access the table right from your main dashboard. ### 17. Great Futures, Reliable Dashboards, 100% Compliance and Amazing Onboarding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** September 09, 2026 **What do you like best about ZenQMS?** Daily use of the system is very easy. Ability to log on using single sign on. Using the dashboards to monitor and identify tasks is very easy. It integrates well and it stays connected during the entire day. Very speedy reliable and can have multiple windows/tasks open at the same time. The onboarding support was amazing. Helpful tutorials and very knowledgeable staff. I haven't used the AI tool as much. The pricing was fair compared to other systems. **What do you dislike about ZenQMS?** I can't recall of any significant issues. I have been using the system for 2.5 years. There were some minor issues after zenQMS performed updates, but the issues were minor and detectable and corrected within 7 days. **What problems is ZenQMS solving and how is that benefiting you?** Before we used zenQMS we used a manual system to capture all compliance tasks. Some of the tasks were missed executing by the due date. After zenQMS implementation we didn't have a single quality task that was overdue. We are able to save significant time in performing tasks regardless of the workload and we have maintained 100% compliance. **Official Response from Emily Ruth:** > Thank you for your positive feedback! We're glad to hear that ZenQMS has helped you maintain 100% compliance and save significant time on tasks. We appreciate your loyalty and look forward to continuing to support your needs. ### 18. ZenQMS: Intuitive, Robust eQMS for Compliance and Continuous Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** September 10, 2026 **What do you like best about ZenQMS?** ZenQMS is a well-designed, intuitive quality management platform with the functionality needed to effectively administer a Quality Management System. The software is easy to navigate, which reduces the training burden for users and supports efficient execution of quality processes. Its integrated approach to document management, training, records, and quality workflows makes it a practical solution for maintaining compliance and supporting continuous improvement. Overall, the system is a strong fit for organizations that need a robust yet user-friendly electronic QMS, and it also works well for small companies. **What do you dislike about ZenQMS?** The batch upload function does not have the appropriate approval signatures. **What problems is ZenQMS solving and how is that benefiting you?** Fast and easy document approval, automated training, easy access during audits. ### 19. ZenQMS Makes Workflow Customization and Validation Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Allie W. | Quality Systems Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 19, 2026 **What do you like best about ZenQMS?** The best part of ZenQMS is how it lets me customize workflows with the right timing and all the necessary details. On top of that, the validation and verification steps they use and then provide are excellent and truly invaluable. **What do you dislike about ZenQMS?** Sometimes it’s frustrating having to download a document instead of simply clicking a “print PDF” button. That said, they did implement a new feature that lets you select multiple documents to download at once, which helps. I just wish it worked across multiple searches as well. **What problems is ZenQMS solving and how is that benefiting you?** They are always looking to improve and implement new methods and strategies. Having customizable modules is something they are working on now that should benefit everyone. It could create a space for calibrations and timing tasks. **Official Response from Emily Ruth:** > Thank you so much for the review, we're glad to hear that you find our workflow customization and find the validation steps valuable. We appreciate your feedback about the document download feature and will take it into consideration for future improvements. ### 20. ZenQMS Is Great **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** August 23, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about ZenQMS?** The UI can be very straight forward, intuitive and the help-desk is extremely responsive and helpful especially as a daily user. Implementing and integrating the system is well-supported. **What do you dislike about ZenQMS?** ZenQMS occasionally has some bugs that can take a bit to resolve but not frequently. There's also some disconnect in some pieces of the application as it's still being fleshed out that isn't always intuitive. **What problems is ZenQMS solving and how is that benefiting you?** It gives us a much better solution for housing our QMS needs as opposed to our legacy system. We have a much better audit trail, workflow management as well as overall control on all things happening in the system. **Official Response from Jonah Krakow:** > We appreciate your review of ZenQMS and love hearing that you now have better control over your workflows and visibility into your audit trails. Thank you for your patience as we continue to update/improve our system, and as always, reach out to help@zenqms.com if you have questions. ### 21. Flexible, competitive eQMS with great customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Gilli R. | CMC Quality, Biotechnology, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 03, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about ZenQMS?** Flexibility! the workflows that can be easily configurable. The user interface is straightforward, and the customer support is quick to respond. I appreciate how responsive their customer support is, making it easier for us to implement updates or resolve issues swiftly. The price is competative with hardly no performance issues **What do you dislike about ZenQMS?** ZenQMS provides it all, however vendor management module could be improved (UI and tracking completion, workflow) **What problems is ZenQMS solving and how is that benefiting you?** I use ZenQMS to manage our full QMS, including a high volume of documents and quality system issues. The platform is flexible, and the customer support team is responsive, which helps me adjust workflows as needed and resolve issues efficiently. Overall, it supports our growing organization well. **Official Response from Nathan Kim:** > Thank you, Gilli, for your feedback! We are so fortunate to have the best support team in the industry. It is much appreciated that you pointed out the configurability of our system. This is what makes us stand out from other solutions for any organizations, regardless of the size, stage, maturity, etc. And we are going to take our configurability to the next level this year, so stay tuned! ### 22. ZenQMS gets the job done **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Research | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** April 12, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about ZenQMS?** ZenQMS has a user-friendly interface and the capabilities to track training compliance and other KPIs accurately. The system is intuitive to users, and the help desk is always prompt and accurate with assistance. **What do you dislike about ZenQMS?** ZenQMS could increase its reporting capabilities to make viewing training/group assignments easier on a larger scale. Needs to track non-compliance more effectively when an account has been disabled. **What problems is ZenQMS solving and how is that benefiting you?** ZenQMS solves our training tracking problems as all training can be tracked in one location. It also provides a location to track audit findings and observations. ### 23. A system that's easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Isabelle R. | QA Officer, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 12, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about ZenQMS?** We are still satisfied with the service, and the comments in our first review are still relevant. The system is constantly evolving to improve services and make eQMS more accessible and usable, such as the latest dashboard update, which provides much better visibility of tasks in progress. **What do you dislike about ZenQMS?** A module that centralizes information and facilitates maintenance planning and equipment allocation would be a plus. It is possible to extract Excel or CSV reports, but these are not always easy to use because there is no title or formal framework for what is exported. **What problems is ZenQMS solving and how is that benefiting you?** ZenQMS helped to move us from a paper-based QMS management system that was becoming too complicated, to an electronic QMS management system that was easier to manage. The system is also helping us to increase user autonomy in form completion requests, as well as in the management of training plans. **Official Response from Jonah Krakow:** > Thank you for your honest review of ZenQMS, Isabelle. We love hearing about how satisfied you are with our Support team, as well as the visibility and accessibility provided by our system. With our upcoming all-new Documents module, your issue with integrating Key-ID numbers in the header will be addressed. And as for reporting, we are upgrading our Reports module later this year, so there will be several more detailed reports available to you. Thanks again for your review! ### 24. ZenQMS Keeps Getting Better with Frequent Updates and New Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** September 22, 2026 **What do you like best about ZenQMS?** ZenQMS consistently rolls out updates and introduces new integrations to improve the service and overall performance they deliver to their customers. **What do you dislike about ZenQMS?** There’s nothing I particularly dislike about ZenQMS. Our company’s approach to documentation is different from most companies’, which can make any eQMS harder to use. That isn’t ZenQMS’s fault. **What problems is ZenQMS solving and how is that benefiting you?** Electronic signatures are great for controlled documents. Handling approvals electronically saves a lot of time compared with manually collecting signatures for documentation. ### 25. ZenQMS: Easy to Use with Minimal Training Needed **Rating:** 5.0/5.0 stars **Reviewed by:** Patty F. | Senior Compliance Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** September 09, 2026 **What do you like best about ZenQMS?** ZenQMS has an easy to use platform! No major training is needed for use. **What do you dislike about ZenQMS?** We have no issues with ZenQMS to report. **What problems is ZenQMS solving and how is that benefiting you?** ZenQMS assists us with training documentation, controlled document lifecycle, auditing documentation, and many other things. **Official Response from Emily Ruth:** > We're thrilled to hear that you find ZenQMS easy to use with minimal training needed. Our goal is to provide a user-friendly platform that streamlines your processes. ### 26. Great for Tracking Training Compliance and Digital SOPs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** September 09, 2026 **What do you like best about ZenQMS?** The ability to track training compliance, review digital SOPs, and generate timestamp printouts. **What do you dislike about ZenQMS?** I feel like there are a lot of capabilities I’m not aware of yet, and I would love to learn them. I didn’t really receive a full “how-to” or walkthrough; instead, I’ve mostly had to reach out whenever I ran into issues or had questions. **What problems is ZenQMS solving and how is that benefiting you?** Training compliance tracking, eQMS conversion from originally paper-based systems, and tracking and trending of metrics. **Official Response from Emily Ruth:** > Thank you for your review! We have a library of recorded Virtual Quality Labs, SCORM Training for different user roles and "How to" articles available in our knowledge base. Login to your ZenQMS account and click on the ? at the bottom lefthand corner and you will be able to access all of it there. We are always happy to hop on a call too! We host Virtual Quality Labs every month, keep an eye put for pop-ups in the application to register. ### 27. Powerful software, that streamlines document & training control **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** September 14, 2026 **What do you like best about ZenQMS?** ZenQMS is most helpful for organization and tracking of important company documents. **What do you dislike about ZenQMS?** ZenQMS operates mainly on a cloud-based platform, and having the option for a standalone or hybrid system would be advantageous. Also the super user training is somewhat lengthy, but manageable. **What problems is ZenQMS solving and how is that benefiting you?** ZenQMS is facilitating the organization and monitoring of our company's training programs, enabling us to maintain improved oversight of essential documents. **Official Response from Emily Ruth:** > We're glad to hear that ZenQMS is helping with the organization and tracking of your company's important documents. We appreciate your feedback! ### 28. Modern, User-Friendly QMS with Outstanding Support and Flexibility **Rating:** 4.5/5.0 stars **Reviewed by:** Parth S. | Quality Assurance Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 02, 2026 **What do you like best about ZenQMS?** ZenQMS is a highly effective and thoughtfully designed eQMS that aligns closely with real-world industry practices. The platform is straightforward to implement, making it accessible even for organizations moving from paper-based or hybrid quality systems. Its intuitive configuration enables teams to become productive quickly, without the need for extensive customization or heavy IT involvement. A key strength of ZenQMS is its responsive and knowledgeable customer support. The support team addresses questions and issues promptly, demonstrating a deep understanding of quality and regulatory requirements, which greatly boosts user confidence. Frequent updates and enhancements show that ZenQMS actively listens to customer feedback and adapts to evolving compliance needs, ensuring the platform remains up-to-date with industry and regulatory standards. ZenQMS is also notable for its flexibility, especially in form creation and workflow configuration. The platform allows users to design custom forms, implement conditional logic, and manage various workflow and signature options, making it suitable for organizations of different sizes, complexities, and risk profiles. This adaptability supports practical, risk-based quality management rather than imposing rigid, uniform processes. The pricing is also quite reasonable for the value provided. Compared to other eQMS platforms, ZenQMS offers a strong return on investment without sacrificing functionality, compliance, or ease of use. In summary, ZenQMS is a modern, scalable, and user-friendly QMS solution that integrates seamlessly into daily industrial and regulated workflows, supporting ongoing improvement and organizational growth. **What do you dislike about ZenQMS?** At present, ZenQMS lacks native integration with external document storage platforms like SharePoint or comparable systems, which would enhance document collaboration and better align with established enterprise infrastructures. Furthermore, the formatting and alignment of text boxes in online forms could be improved when these forms are converted to PDF, resulting in a more polished and professional appearance. Lastly, ZenSign would benefit from being more intuitive by enabling users to easily reuse or auto-populate previously entered email addresses, which would minimize repetitive data entry and make the signature workflow more efficient. **What problems is ZenQMS solving and how is that benefiting you?** Looking ahead, planned AI capabilities and deeper integration with other platforms or ERP systems would further enhance efficiency, data connectivity, and decision-making across the organization. **Official Response from Nathan Kim:** > Thank you for your feedback, Parth! We certainly are glad to hear that you are finding our solution to be scalable, flexible, and user friendly. Your feedback validates our core philosophies at ZenQMS are guiding us in the right direction. We certainly agree that we can improve on integrations, which is why we are going to start introducing pre-built integrations this year. SharePoint will be one of the initial ones that will be released. It would be much appreciated if you could reach out to our helpdesk to share your use case scenario of the SharePoint integration to make sure that our plans align with your needs. We will look into formatting and ZenSign improvements as well. Again, thank you so much for your feedback! ### 29. QA **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** September 14, 2026 **What do you like best about ZenQMS?** ZenQMS has a very responsive Customer Support team, all tickets submitted were responded within one to two business days, with most of the tickets responded within one business day. **What do you dislike about ZenQMS?** Some very easy functions could not be implemented or waiting in the development pipeline, such as to add a button for controlled copy reconciliation in addition to the current “destroy” bottom. **What problems is ZenQMS solving and how is that benefiting you?** N/A ### 30. Best-in-Class Support: Fast, Professional, and Highly Knowledgeable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** September 09, 2026 **What do you like best about ZenQMS?** Their support team is the best I've ever worked with, in response time, professionalism, knowledge, and ability to assist with all issues in a timely manner. **What do you dislike about ZenQMS?** We felt the system was not robust enough to take with us into the commercial space, although quite a few enhancements were made since we left the system. **What problems is ZenQMS solving and how is that benefiting you?** ZenQMS engineers were very receptive to requests to enhance the Document Module, allow more than one author, improve workflow options, expand the training module with the addition of SCORM file compatibility, more advanced curriculum management, and introducing AI features. **Official Response from Emily Ruth:** > Thank you for your review and your kind words around the support we provide our customers! We strive to offer a best in class solution that caters to all phases, pre-clinical to commercial! ### 31. Reliable, Organized QMS for Regulated QA **Rating:** 5.0/5.0 stars **Reviewed by:** Leila G. | Sr. Quality Assurance Specialist/ZenQMS System Administrator, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 03, 2026 **What do you like best about ZenQMS?** ZenQMS offers a clear, organized approach to quality management that fits well in regulated settings. It’s a reliable platform that supports day‑to‑day Quality Assurance work, and its modular design makes it easy to adapt the system to your company’s processes. You can also build custom reports to match your specific needs. **What do you dislike about ZenQMS?** The reporting features work well, but they can take a little time to get comfortable with. **What problems is ZenQMS solving and how is that benefiting you?** ZenQMS has been especially helpful with managing training. It gives us clear visibility into who completed their training, when they did it, and what they were trained on. The system’s controlled access also supports compliance by ensuring only the right people can view or update regulated content. **Official Response from Nathan Kim:** > Thank you so much for the awesome review, Leila! We understand the importance of the system reliability and intuitiveness especially in the regulated industry, and are glad to hear that our effort hasn't gone unnoticed! We are continuously improving our reporting capabilities, such as adding additional offerings in the Reports Library, fine-tuning our Insights module, etc. We already made some significant strides since the beginning of the year, and will be introducing more capabilities this year. Thank you! ### 32. Lightning-Fast Support and Helpful Resources **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** September 15, 2026 **What do you like best about ZenQMS?** The support is the best feature because they are very quick to respond! Also, the resources. **What do you dislike about ZenQMS?** I don't like how it keeps all the tabs open, also the signature process can be lengthy. **What problems is ZenQMS solving and how is that benefiting you?** Organizing SOPs and keeping an audit trail. ### 33. Affordable, Modular Features Without a Cluttered UI **Rating:** 4.0/5.0 stars **Reviewed by:** Alexandra B. | Director, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** September 10, 2026 **What do you like best about ZenQMS?** comparatively inexpensive. Modules allow for us to use features we need without complicating the UI **What do you dislike about ZenQMS?** Microsoft online is terrible. Tracking features are unhelpful **What problems is ZenQMS solving and how is that benefiting you?** We needed a QMS. No more tracking changes in drive. Permissions make management easier ### 34. Super Responsive, Helpful Support Team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** September 09, 2026 **What do you like best about ZenQMS?** Their support team is super responsive and helpful **What do you dislike about ZenQMS?** The approval workflow process can be a bit clunky; the policy/procedure repository is not the most intuitive. **What problems is ZenQMS solving and how is that benefiting you?** Repository **Official Response from Emily Ruth:** > We're glad to hear that you find our support team responsive and helpful. We appreciate your feedback about the approval workflow process and policy/procedure repository. We are deploying some new features within the last few months of this year that will provide additional options for document organization and storage. We are constantly working to improve our system and your input is valuable in that process. ### 35. Easy, Intuitive, and Cost-Effective Solution for GMP-Regulated Small Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Juan Alberto H. | Director of GMP Quality, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 17, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about ZenQMS?** ZenQMS is easy to use, offers smooth and intuitive workflows, and is cost-effective, making it particularly well suited for small companies operating in GMP-regulated environments. In general, offers a quick customer support. **What do you dislike about ZenQMS?** At times, the workflows can be overly rigid and do not allow for solutions tailored to the company’s specific needs. **What problems is ZenQMS solving and how is that benefiting you?** The document module provides an easy and effective way to manage our QMS documentation, as well as the electronic management of subsystems such as Deviations and Change Controls. Over three years of system use, records have consistently been available, with no major disruptions experienced. **Official Response from Nathan Kim:** > Thank you for your feedback, Juan! It's always good to hear that our intuitive and reliable software works well with clients, regardless of the size of the organization. It would much be appreciated if you could reach out to our helpdesk regarding a potential workflow optimization. We might be able to help identifying configurations that you can tweak to further tailor the workflows to your needs. Thank you! ### 36. ZenQMS: a flexible, right-sized eQMS platform **Rating:** 4.5/5.0 stars **Reviewed by:** Ken D. | Chief Technology Officer, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 26, 2025 **What do you like best about ZenQMS?** ZenQMS has a very user-friendly interface for my team to use. They never have issues finding a document they are looking for, or keeping current on training requirements. The administrative tools make it easy to configure the system to best suit our needs. The system also allowed us to start small, using only a couple modules at first. We can then add more as our needs grow. **What do you dislike about ZenQMS?** The built in doc numbering isn't very intuitive - we used our own via a custom doc field. There also wasn't an easy way to delete a draft document (that was never approved or released). **What problems is ZenQMS solving and how is that benefiting you?** Zen really helps us keep track of all our documents - SOPs, manuals, forms, etc. Its a nice central repository with great configuration control - we even use it for other documents that are outside of our QMS. **Official Response from Nathan Kim:** > Thank you for your feedback, Ken! It is always great to hear that our system can support clients in any stages. This really highlights our system's intuitiveness and flexibility. Regarding the doc numbering, please kindly reach out to our helpdesk. We can mass update the Key ID's to have them match your internal numbering system. They will also be able to point you to a document category permission that will allow you to delete draft documents. Thank you! ### 37. Reliable Compliance-Focused Solution with Engaged Support **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth L. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 04, 2026 **What do you like best about ZenQMS?** I like that ZenQMS is a reliable, compliance-focused QMS. Having a customer support team that is highly engaged and willing to partner is a real plus. I also found the initial setup to be very easy. **What do you dislike about ZenQMS?** For notifications about training, I would prefer to have individual notifications sent to me. Instead these notifications are contained in a daily summary. This is a preference thing though as I have heard that others prefer the daily summary. **What problems is ZenQMS solving and how is that benefiting you?** I use ZenQMS for document control, training management, and quality event/CAPA management. It provides a validated system that meets current regulatory requirements. **Official Response from Nathan Kim:** > Thank you so much, Elizabeth, for highlighting our system and support team's reliability, and ease of implementation! We will be making updates to the training notifications as we start to overhaul our Training module. We are also going to be adding integrations with messaging applications this year, so you will be able to receive notifications via Teams or Slack once we introduce that integration! ### 38. Modern QMS with Super-Responsive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 02, 2026 **What do you like best about ZenQMS?** ZenQMS can be configured to do what YOU need it to do. Workflows can be created that suit your business needs. Customer Support is super helpful and responds quickly. **What do you dislike about ZenQMS?** The Audits Module can feel a bit cumbersome to use at first, until you get the hang of it. I’d also love the ability to update incorrect dates entered by users, since right now that requires submitting a support ticket. **What problems is ZenQMS solving and how is that benefiting you?** Having a single QMS for my multi-site company has been very helpful. Because all sites can see each other’s information, it supports better alignment and harmonization across the organization. **Official Response from Nathan Kim:** > Thank you so much for your feedback! We pride ourselves in having the most amazing support team over here at Zen! We are going to be introducing a new feature this year that will improve the audit process even further, so stay tuned! ### 39. ZenQMS: Streamlined, powerful, competitively priced, well-supported, built for efficient ease of use **Rating:** 5.0/5.0 stars **Reviewed by:** Ellyn B. | Sr Business Analyst (IT eClinical), Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 22, 2025 **What do you like best about ZenQMS?** Stellar customer success team: The customer success team members and Account Managers that our team worked with are sharp, professional, knowledgeable, and helpful. Good Value: ZenQMS is a powerful, efficient QMS that has the right number of features without being overly complex. Pricing is extremely competitive and transparent. Intuitive/ Ease of Use: Because our team is comfortable with sorting and filtering spreadsheets, we had a shorter learning curve in becoming Superusers. Training dashboards with the training status pie chart are streamlined and users can easily stay on top of their training assignments. The interface is efficient and consistent across modules-- from the staged workflows to the filterable, exportable full-table with customizable columns. The chat log for each record is helpful, and I appreciate the ability to link records including records in other modules (i.e. linking a change control record to documents.) New Features: The ability to update a document with a minor revision with a separate workflow is a great new feature. Several of our users were very excited about online collaboration feature for collaborating on drafts through Office 365. There are nice touches such as the version history slide-out window which lets me select 2 historical versions of a document and download a comparison of the two versions. A significant UI improvement has been combining the document view with the metadata panel which has the “Complete Training” button for documents that are in a training assignment. This change addressed a concern an older review had about ensuring that users looked at the document before adding the read & acknowledge e-signature. Training modules and articles: Their just-in-time training approach has been very helpful. Many video clips in the Super User training lessons are under 5 minutes and are embedded in articles that include screenshots. Transparency and commitment to compliance and quality: ZenQMS genuinely seems committed to having a culture of continuous improvement. If they identify a priority area for improvement, information is available when key tasks are completed. At any point, we can look at quarterly documents and see the logs of successful daily and weekly backups. The system includes an online form for customers to submit ideas for suggesting new features. I'm also impressed to see that the CEO personally signs off on important system validation and compliance documents. Release Documentation: System Release records include test results (including screenshots and test steps) which help customers understand how a new feature can be thoroughly tested, if needed. They also provide Excel templates with test steps and traced requirements that customers can leverage when creating their UAT scripts. Before each major and minor release, ZenQMS makes available a summary of changes (enhancements and bug fixes.) Since I subscribed to the Product Updates page, I receive emails notifying me of the upcoming releases. **What do you dislike about ZenQMS?** Implementation: Understanding and using the Data Migration template involves a learning curve and an investment of time and attention (even though the training materials were excellent and our POC/Account Manager has been amazing). Once we got the hang of it, we appreciated the clarity and logic behind the migration template. If customers have trouble remembering how to avoid common mistakes, the process could take longer than anticipated. Timing or scope of a major release: Since we started using ZenQMS in 2020, there was 1 time when a major release could have benefited from more testing. Fortunately, whenever a priority patch was needed, it was addressed quickly. Customers were given a generous amount of time to test a single build of the release in a testing environment. It’s possible that this extended testing period contributed to a higher number of successive patches than usual, but I also wondered if the release date could have been pushed back or whether any of the features could have been included in a later release. We did find a possible bug after one of the patches, but it was complex enough that we had to dig into the audit trail to explain our concern in a support ticket. A colleague was able to escalate our question to a more knowledgeable account manager who was able to address and resolve it immediately. While there has been a major improvement to the audit trail (ability to export a filtered audit trail to show activity related to one document), parts of the audit trail are still complex and not as easy to follow. Views in the Full Table: Although this may be a helpful feature for some users, the system remembers the last filter that you applied to the full table (e.g. selecting a Document Category or entering a term for filtering results in the Document Name column.) Writing this review prompted me to submit a suggestion to include a Clear Filters option above the table, so maybe this will be considered in a future release. **What problems is ZenQMS solving and how is that benefiting you?** Our requirements are simple: a well-supported, secure, easy-to-use 21 CFR Part 11-compliant document management system that allows documents to be approved through workflows, upversioned (ideally with both major and minor version numbering), and assigned in training tracks (courses) to roles. Key information needs to be easily accessible for certain use cases: employee who needs to see/complete training assignments, training manager who needs to track training compliance and generate reports for auditors, document author or approver who needs to see documents with deadlines for periodic review or approval, administrator who needs to activate/deactivate users and assign them to roles. Authors need to be able to approve a document and set an effective date in the future to allow users time to complete training. ZenQMS meets these requirements and has transparent, detailed documentation available to support customers during audits or inspections. ZenQMS has a history of recruiting and investing top-notch people in the customer success team and when the RIGHT people are available to address problems, things get fixed quickly and creative solutions are proposed which show a deep understanding of client needs. **Official Response from Nathan Kim:** > Thank you so much for your thorough feedback, Ellyn! It is always great to hear that ZenQMS is bringing benefits to your organization. We certainly learned some lessons from our new Documents module release, and have adopted a new release approach. You will see more frequent releases with much smaller and more contained scopes. Your feedback on the Clear Filters option is much appreciated! We will pass this along to our Product team and get it logged as an enhancement request. Thank you! ### 40. ZenQMS: User-Friendly QMS with Easy Issues & Change Control Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 30, 2026 **What do you like best about ZenQMS?** ZenQMS is a very user friendly QMS. The issues and change control module are very easy to setup and implement. **What do you dislike about ZenQMS?** At this moment I have no issues with the setup. **What problems is ZenQMS solving and how is that benefiting you?** ZenQMS is a one stop shop for all of our quality needs for doc control, compliance and QA operations etc. **Official Response from Nathan Kim:** > Thank you so much for your feedback! Our Issues and Change Control modules' flexibility is one of our biggest strengths that really sets up our clients for success, and we are excited to hear that you're taking advantage of them! ### 41. Quality Management System is that is easy to learn and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 18, 2025 **What do you like best about ZenQMS?** We came to ZenQMS after using two very unfriendly and difficult to use QMS systems. ZenQMS was easy to learn and is very intuitive. We loved the short, easy to digest training modules they provided. Implementation in our organization was much easier than expected. The ZenQMS staff is engaged, knowledgeable about the product and easy to work with. They generally respond quickly to inquiries. ZenQMS offers different options to allow users to document training as group events, personal training, or on the job training. We find adding quizzes helpful to increase comprehension. Managers can easily track and manage their employee trainings. The change control module provides an easy way to track changes with an easily customizable workflow. Overall the ease of use and foolproof approach has worked well for our organization. We also use the Issue module to track our issues. We appreciated the ability to customize the workflow. The audit trail has been helpful during Sponsor audits. In the Documents module, we set periodic reviews to meet our statement of work requirements. We can see in the report which documents are coming up for review. Also, they have a process by which users can submit suggestions and they often implement these suggestions when they consider features for new releases. **What do you dislike about ZenQMS?** The search function in the documents module could be improved. Lately, the responsiveness to customer service requests has been a bit slower than usual. **What problems is ZenQMS solving and how is that benefiting you?** Document Management Training Change Control Issues Management Meets validation requirements **Official Response from Nathan Kim:** > Thank you for your thorough review! It would be much appreciated if you could submit an improvement request to let us know how we can improve the search function, so we can make sure to log everything in our Productboard. Our helpdesk queue is slowly getting back to normal, so the response rate should return to what you're used to in the very near future. Thank you! ### 42. User Friendly and consistently improving **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle W. | Regulatory/Controlled Document Specialist and Training Coordinator, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 01, 2024 **What do you like best about ZenQMS?** I enjoy using ZenQMS because it is user friendly. I like the way the ZenQMS group is always looking for ways to improve an already great system. They take real feedback and suggestions and work to implement them in the system. The help desk is quick and efficient and their training and self-help catalog is extensive. KPA recently transitioned all of our SCORM based product training from a system that the trainers were experiencing consistent issues with into our ZenQMS system. The integration and implementation of this material was seamless and has thus far received nothing but positive feedback. As the system administrator I am in the system every day, but even for those individuals that do not work inside the system on a regular basis, there seems to be minimal issues with system use. **What do you dislike about ZenQMS?** My only complaint about the system currently is that I wish there was a way to arrange the assignments in specific order so that the users could follow straight down list and take the assignments in the order that we want them to. Also I wish that you could place tests and associated training modules together on an individual's dossier so they do not have to search for the associated documents. **What problems is ZenQMS solving and how is that benefiting you?** Zen's SCORM functions have recently saved KPA almost $30,000 by allowing us to terminate our services with a different LMS company. **Official Response from Amanda Hebrink:** > Thank you so much for taking time to leave us a review, Michelle! We're happy to hear you find ZenQMS as user friendly as we intended in the design and continued enhancements. Also, thanks for the note about the training module - I checked with our product team and that is an enhancement coming with the upcoming training module update. We're also thrilled to hear how ZenQMS continues to help drive ROI for you and your team! Thank you again for your feedback, always appreciated! ### 43. eQMS System **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 06, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about ZenQMS?** Intuitive for users to see what they need to train on. Also allows for easy pulling of document statuses and reports. **What do you dislike about ZenQMS?** ZenQMS does feel more tailored to having one business unit under it, rather than multiple - training records are harder to separate between business units and you cannot have multiple logos in system. 04 Dec 2024 Update: Recently ZenQMS has made changes to their documents module that has altered the documents themselves, affecting archived documents as well. The documents are no longer in a presentable format and cannot be reconfigured. The support team has already been contacted and nothing else can be done. **What problems is ZenQMS solving and how is that benefiting you?** ZenQMS helps with easily exporting a list of procedures and identifying which ones are due for review. It is also great for viewing training records across company. Training can be easily and quickly managed with the "Courses" functionality to assign training to a pre-existing group of individuals. **Official Response from Jonah Krakow:** > Thank you for your honest review of ZenQMS. We're happy to hear our system makes it easy for you to view and manage your cross-company training records. While it's true you can't have multiple logos in the system, for separating training records across different business units, our recently released Insights tool can help you solve for that. If you have questions about it, please reach out to us at help@zenqms.com. Thanks again for your review. ### 44. Cost-effective and very user friendly QMS software **Rating:** 4.5/5.0 stars **Reviewed by:** mark s. | Director, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 08, 2024 **What do you like best about ZenQMS?** The first thing to mention is the excellent customer support, thoughout validation and continuing into routine use. The team were *so* responsive to general queries and and technical issues alike. I really felt like my little account of half a dozen users mattered to them. Also, the pricing model was so transparant - with access included from the off to all modules, which made it an incentive to implement them all. We took our entire quality system completely paperless in less than a year - documents, QMS processes, supplier management, audits, training, everything! Validation support was also really good, with UAT templates provided, full project manager support throughout, with pricing all agreed up front. Migration of documents into the system was straightford, as was routine usage. I used ZenQMS to create digitally signed QP batch release certificates in an EU GMP Pharma environment, the incortporation of company headers into the templates looked very professional. As a consultant, I've had to interact with plenty of other 'big name' QMS systems, but none were as easy to use and configure as ZenQMS. There are some really useful features - the word search feature in particular was extremely powerful and useful to filter documents or records with the term in question. And the flexibility and ease of setting up your own workflows in the devations / changes modules was excellent - you can use these for just about anything from logbooks to risk assessments, and any other QMS process in between. Once you've grasped assigning 'tasks' to the right workflow stage, it's a breeze. Last thing - as a cloud based SaaS, the ability to schedule a full download into pdf format of every record you have in the system was a massive benefit for business continuity, and all the other concerns that go with hosting GMP records in the cloud. **What do you dislike about ZenQMS?** In all honesty there were very few downsides. ZenQMS is built up of 6 main modules, and the only one I didn't love using was the audit module - I think this one is the 'oldest', and could probably do with an update. But even this one had some great features, e.g. compiling audit reports and attachments into a single pdf file, fully paginated. The bits I didn't like (observation / CAPA handling) I just created my own workflows for those in deviations / changes tasks modules, and just used the audits module to schedule and report internal and external audits. Audit trails for the deviations / tasks / changes module were super easy to interpret, but for the documents / training / audits modules these were a bit more clunky and it would be good if they were all brought to the same level of user-friendliness, especially for non-IT people like me. **What problems is ZenQMS solving and how is that benefiting you?** In short, I ran a virtual EU GMP batch release site, and ZenQMS solved the mess of scanned signatures / huge docusign manifests / and everything else that went with trying to operate a paper QMS 'remotely'. My QA manager and I were able to collaborate and sign all types of documents and QMS records, with fully Part 11 / Annex 11 EU GMP compliant signatures **Official Response from Jonah Krakow:** > Mark, thank you for your honest and detailed review of ZenQMS. We appreciate your kinds words for our customer support team, and are happy to know our system has been a big improvement compared to your experience with a paper-based QMS. We love hearing from clients who are able to easily configure their workflows to meet their needs, and it sounds like you were able to do so in the Issues and Change Control modules. The improvement requests you pointed out are definitely on our radar. We hope to work with you again in the future! ### 45. Experts at what they do **Rating:** 5.0/5.0 stars **Reviewed by:** Blake J. | Founder, Principal Consultant, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 04, 2024 **What do you like best about ZenQMS?** I've used ZenQMS at multiple companies and the implementation and use has always gone smoothly. The workflows all make sense and I can tell have been designed by people who know the Quality space. I have all the information I need right at my fingertips through dashboards and reports. I love the ease of using this system! **What do you dislike about ZenQMS?** I would love the ability to be able to work in Office (e.g., Word) in the native application when collaborating on documents. **What problems is ZenQMS solving and how is that benefiting you?** Helping to get our system out of paper. With a web-based software application, our processes are far more efficient for managing QMS documentation. **Official Response from Nathan Kim:** > Thank you for your feedback, Blake! It is always nice to be validated by our quality professionals about our design approach and philosophy. Microsoft desktop application integration with ZenQMS is already logged as an enhancement request. I will make sure that your vote is added to this request. Thank you! ### 46. Great Transition from Paper-Based QMS **Rating:** 4.5/5.0 stars **Reviewed by:** Joseph B. | Quality Engineer, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 15, 2024 **What do you like best about ZenQMS?** The Documents module has made it much easier to retrieve SOPs, WIs, and other important documents for audits and revision updates. The ZenQMS team did a great job integrating our legacy documents into the system. Issuing Controlled Copies is a more secure process. Updating and adding employee training matrices and forms is also easier than our all-paper-based system. Their customer support team has been incredibly helpful in resolving issues and responding to feedback. **What do you dislike about ZenQMS?** Performing workflows for Change Controls and Issues can be confusing, mainly regarding the layout. There is no notification when a document is updated and a Controlled Copy has been issued (and therefore, needs to be destroyed and re-issued). **What problems is ZenQMS solving and how is that benefiting you?** Retrieving of documents and training records; no need to hunt these things down **Official Response from Jonah Krakow:** > Thank you for your review of ZenQMS, Joseph, and for your appreciation of our Implementation and Support teams. We're happy to hear that moving to ZenQMS is a big upgrade from your paper-based QMS and that you no longer struggle to find the documents you need. Speaking of, we are updating the notifications for the Documents module with the upcoming major release, which will give authors more notifications. Under that same release, we are also going to be introducing a new feature that will allow the admins to set default notification settings for all users in the system to ensure that everybody's notification is turned on. We hope these improvements will make things even easier for you. Thanks again! ### 47. I would give a score of 10 if we could use the Word Desktop app. **Rating:** 4.0/5.0 stars **Reviewed by:** Makennah H. | Manager Quality Systems, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 22, 2024 **What do you like best about ZenQMS?** During the implementation Steve Smith was absolutely amazing and helpful answering all of our questions. Validation was super easy as well as the provided documents were easy to use and met all requirements. The system is easy to use and understand once you know your way around. Steve was even able to share Change control records Zen Uses internally to help with ease of configuration. **What do you dislike about ZenQMS?** OFFICE ONLINE!!!! Office online is not built for editing - only reviewing. This causes major issues with formatting, ease of use, and frustration. It has caused additional work to be added to the quality team to download every document and edit in the desktop app and then re-upload. Steve has assured me that this is something being worked on but I wanted to make sure to identify this here. I also wish there was a true document change control process that governed the approval of the documents. We need a way to link multiple documents to a document change control and when the change control is sent for approval, the documents are sent for approval. Otherwise, no complaints!! **What problems is ZenQMS solving and how is that benefiting you?** Our team did not have a controlled way of handling change controls or deviations. ZenQms has filled that gap completely in a strong way. We also did not have a strong DMS as we used SharePoint. **Official Response from Jonah Krakow:** > Thank you for your honest, thoughtful review of ZenQMS, Makennah. We appreciate your kind words about Steve and our system as a whole. It seems like you've been in contact with our support team for clarification about our Office integration. As always, you can reach out to help@zenqms.com anytime you have a question. Thanks again! ### 48. A fantastic, user friendly, Quality Management System **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Research | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 01, 2024 **What do you like best about ZenQMS?** I think my favourite part of ZenQMS is the flexability it allows with its modules to capture so many different things. It is very user friendly and allows for many ways in which to use it in our Quality toolbelt. We have integrated many of our paper based processes into Zen which has made working across multiple locations much more efficient with a small Quality Team. As someone who has used multiple different QMS over my carreer thus far, I think this is by far one of my favourites and having amazing customer support just boost my faith in the system as a whole. **What do you dislike about ZenQMS?** To be quite honest, there isn't much that comes to mine in terms of what I don't like. The deveopment team is always very open to new ideas, so though we may come across something that we wish may be configured differently or worked a different way, we are always given the chance to suggest changes or updates to how things currently are laid out. **What problems is ZenQMS solving and how is that benefiting you?** It has definitely solved many things for us, but I think 2 of the biggest would be running across multiple sites, this gives us one platform to contain all of our QMS so that training and incident management are all handled consistently. In addition, we have just moved our training documentation (on the job training forms and group training forms) into the system as tools within the Issues module (which is where most of our company tools live) and this has been an absolute game changer! **Official Response from Jonah Krakow:** > We appreciate your positive review and are happy to hear how ZenQMS has made things easy for you to stay organized, even when you're spread across many different sites. It's always great to hear how our clients are using the flexibility of the Issues module to suit their needs. We thank you for your kind words, especially about our Support and DevOps teams! ### 49. I enjoy using ZenQMS. **Rating:** 4.0/5.0 stars **Reviewed by:** Asha R. | Quality Assurance Specialist, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 14, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about ZenQMS?** I use ZenQMS daily and I can appreciate the ease of use and the features available to my team. I don't have too much difficulty navigating the program and know where to reach out for help, if needed. **What do you dislike about ZenQMS?** Honestly, there aren't too many downsides that I have noticed thus far. **What problems is ZenQMS solving and how is that benefiting you?** ZenQMS is a helpful platform for document storage and for maintaining company training records. I am able to access these records quickly and efficiently. **Official Response from Jonah Krakow:** > Asha, we appreciate your review of ZenQMS and are glad to hear that you find our software easy to navigate, and helpful for storing docs and organizing training records. Should you ever want to explore the other modules that ZenQMS offers, our Client Success team (help@zenqms.com) would be happy to help. Thanks! ### 50. Perfect solution when you need an all-inclusive eQMS platform, simple to use and flexible to grow **Rating:** 5.0/5.0 stars **Reviewed by:** Nuno F. | Director of Quality, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 20, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about ZenQMS?** 1. Very easy and intuitive to use, straightforward to customise processes that are relevant to your business and to create and modify workflows 2. Offers the possibility to have different processes for different parts of the business 3. Implementation process is quick and focused, with a state of the art validation approach 4. Close and very responsive customer support 5. Price extremely competitive **What do you dislike about ZenQMS?** No faults, it's exactly the system we needed. **What problems is ZenQMS solving and how is that benefiting you?** Single eQMS platform for all parts of the business, supporting both GxP and non-GxP operations **Official Response from Jonah Krakow:** > Nuno, we’re thrilled to hear that ZenQMS is exactly what you need from a quality management system. Thank you for complimenting our support team, our implementation process, and our intuitive dashboard. Cheers! ## ZenQMS Discussions - [Does anyone have an Zen administrator procedure they can share?](https://www.g2.com/discussions/does-anyone-have-an-zen-administrator-procedure-they-can-share) - 1 comment, 2 upvotes - [View ZenQMS pricing details and edition comparison](https://www.g2.com/products/zenqms/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-27+18%3A55%3A32+-0500&secure%5Bsession_id%5D=0cd6e76e-9495-44c3-92aa-9835506450e2&secure%5Btoken%5D=aef73af568683d0278de4ac915d65e468c25b35eea37c85af3f0988393fe451a&format=llm_user) ## ZenQMS Features **Quality Management** - Design Controls - Audit Management - Supplier Network Management - Risk Management **Nonconformance** - Conformance Records - CAPA - Change Management - Task Management - Policy Management - Document Management - Incident Management - Equipment Management - Audit Management - Workflow Management - Risk Management - Communications Management - Training Management - Maintenance Management - Complaint Management - Inspection Management - ISO Standards Management - Calibration Management - Compliance Management **Quality System** - Analytics & Reporting - Real-time Collaboration - Document Control - Quality Processes **Quality system** - Document Control - Collaboration - Analytics and Reports - Supplier Quality Control - Statistical Process Control - Approval Process Control - Quality Control **Risk Management** - Assessments - Operational Risk - Supplier Evaluation **Inspection Management** - Templates - Workflows - Corrective Actions **Platform** - Integration - Security & Privacy - Mobile Access - Flexibility **Services** - Implementation - Training & Learning - Customer Support **Additional Functionality** - Defect Tracking - Electronic Signature - Reporting & Statistics - Activity Dashboard - Data Import/Export - Generative AI - Nonconformance Tracking - Surveys & Feedback - Access Controls/Permissions - API - AI Copilot - Alerts/Notifications - Real-Time Data ## Top ZenQMS Alternatives - [Qualio](https://www.g2.com/products/qualio/reviews) - 4.4/5.0 (775 reviews) - [MasterControl Quality Management System](https://www.g2.com/products/mastercontrol-quality-management-system/reviews) - 4.3/5.0 (526 reviews) - [Greenlight Guru Quality Management System](https://www.g2.com/products/greenlight-guru-quality-management-system/reviews) - 4.5/5.0 (420 reviews)