ZenQMS Reviews & Product Details

ZenQMS was founded in 2009 by Life Sciences & quality management veterans with firsthand knowledge of the frustrations and dangers that come with using manual or home-grown systems to manage GxP compliance. As a result, we built software that's easier to use, designed for scale, and geared specifically for the complex and changing needs of Life Sciences companies, large and small. ZenQMS' approach to client engagement is a true outlier, particularly in terms of our pricing model and approach to support / implementation. Our annual fee schedule is totally transparent; it eliminates restrictive seat licenses and a la carte upselling in favor of providing access to ALL MODULES and services for ALL USERS from Day 1. These include connected modules for document control, training, issues, change control, and audits, as well as lifetime in-house support at no additional cost. You don't need an IT team or large QA team to purchase, implement, or manage ZenQMS. We do the heavy lifting with you. ZenQMS meets all 21 CFR Part 11/ Annex 11 and relevant GxP/ ISO requirements for small- and large-scale Life Sciences industries including: Biotech, pharmaceutical companies, CROs, CDMOs, Labs, Packaging and Logistics companies, and GxP Software developers, Commercial ventures/Spin-outs, and Consumer Products organizations. We have hundreds of clients with users in over 100 countries that span pre-clinical to commercial scale. Call us. We can help.

Seller

ZenQMS

Discussions

ZenQMS Community

Languages Supported

German, English, French, Italian, Japanese, Portuguese, Russian, Chinese (Simplified)

Solution Type

Best-of-Breed

Overview by

Panos Boudouvas

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

View More Pricing Information

ZenQMS Integrations

(2)

Verified by ZenQMS

G2 reviews are authentic and verified.

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Verified User in Biotechnology

Small-Business (50 or fewer emp.)

9/14/2026

"QA"

3/5

What do you like best about ZenQMS?

ZenQMS has a very responsive Customer Support team, all tickets submitted were responded within one to two business days, with most of the tickets responded within one business day. Review collected by and hosted on G2.com.

What do you dislike about ZenQMS?

Some very easy functions could not be implemented or waiting in the development pipeline, such as to add a button for controlled copy reconciliation in addition to the current “destroy” bottom. Review collected by and hosted on G2.com.

Verified User in Biotechnology

Mid-Market (51-1000 emp.)

9/9/2026

"Best-in-Class Support: Fast, Professional, and Highly Knowledgeable"

5/5

What do you like best about ZenQMS?

Their support team is the best I've ever worked with, in response time, professionalism, knowledge, and ability to assist with all issues in a timely manner. Review collected by and hosted on G2.com.

What do you dislike about ZenQMS?

We felt the system was not robust enough to take with us into the commercial space, although quite a few enhancements were made since we left the system. Review collected by and hosted on G2.com.

Response from Emily Ruth of ZenQMS

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Thank you for your review and your kind words around the support we provide our customers! We strive to offer a best in class solution that caters to all phases, pre-clinical to commercial!

Leila G.

Sr. Quality Assurance Specialist/ZenQMS System Administrator

Mid-Market (51-1000 emp.)

2/3/2026

"Reliable, Organized QMS for Regulated QA"

5/5

What do you like best about ZenQMS?

ZenQMS offers a clear, organized approach to quality management that fits well in regulated settings. It’s a reliable platform that supports day‑to‑day Quality Assurance work, and its modular design makes it easy to adapt the system to your company’s processes. You can also build custom reports to match your specific needs. Review collected by and hosted on G2.com.

What do you dislike about ZenQMS?

The reporting features work well, but they can take a little time to get comfortable with. Review collected by and hosted on G2.com.

What problems is ZenQMS solving and how is that benefiting you?

ZenQMS has been especially helpful with managing training. It gives us clear visibility into who completed their training, when they did it, and what they were trained on. The system’s controlled access also supports compliance by ensuring only the right people can view or update regulated content. Review collected by and hosted on G2.com.

Response from Nathan Kim of ZenQMS

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Thank you so much for the awesome review, Leila! We understand the importance of the system reliability and intuitiveness especially in the regulated industry, and are glad to hear that our effort hasn't gone unnoticed!

We are continuously improving our reporting capabilities, such as adding additional offerings in the Reports Library, fine-tuning our Insights module, etc. We already made some significant strides since the beginning of the year, and will be introducing more capabilities this year. Thank you!

Verified User in Biotechnology

Small-Business (50 or fewer emp.)

9/15/2026

"Lightning-Fast Support and Helpful Resources"

5/5

What do you like best about ZenQMS?

The support is the best feature because they are very quick to respond! Also, the resources. Review collected by and hosted on G2.com.

What do you dislike about ZenQMS?

I don't like how it keeps all the tabs open, also the signature process can be lengthy. Review collected by and hosted on G2.com.

Alexandra B.

Director

Small-Business (50 or fewer emp.)

9/10/2026

"Affordable, Modular Features Without a Cluttered UI"

4/5

What do you like best about ZenQMS?

comparatively inexpensive. Modules allow for us to use features we need without complicating the UI Review collected by and hosted on G2.com.

What do you dislike about ZenQMS?

Microsoft online is terrible. Tracking features are unhelpful Review collected by and hosted on G2.com.

Verified User in Medical Devices

Mid-Market (51-1000 emp.)

9/9/2026

"Super Responsive, Helpful Support Team"

4/5

What do you like best about ZenQMS?

Their support team is super responsive and helpful Review collected by and hosted on G2.com.

What do you dislike about ZenQMS?

The approval workflow process can be a bit clunky; the policy/procedure repository is not the most intuitive. Review collected by and hosted on G2.com.

Response from Emily Ruth of ZenQMS

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We're glad to hear that you find our support team responsive and helpful. We appreciate your feedback about the approval workflow process and policy/procedure repository. We are deploying some new features within the last few months of this year that will provide additional options for document organization and storage. We are constantly working to improve our system and your input is valuable in that process.

Juan Alberto H.

Director of GMP Quality

Mid-Market (51-1000 emp.)

12/17/2025

"Easy, Intuitive, and Cost-Effective Solution for GMP-Regulated Small Businesses"

5/5

What do you like best about ZenQMS?

ZenQMS is easy to use, offers smooth and intuitive workflows, and is cost-effective, making it particularly well suited for small companies operating in GMP-regulated environments. In general, offers a quick customer support. Review collected by and hosted on G2.com.

What do you dislike about ZenQMS?

At times, the workflows can be overly rigid and do not allow for solutions tailored to the company’s specific needs. Review collected by and hosted on G2.com.

Response from Nathan Kim of ZenQMS

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Thank you for your feedback, Juan! It's always good to hear that our intuitive and reliable software works well with clients, regardless of the size of the organization.

It would much be appreciated if you could reach out to our helpdesk regarding a potential workflow optimization. We might be able to help identifying configurations that you can tweak to further tailor the workflows to your needs. Thank you!

Ken D.

Chief Technology Officer

Small-Business (50 or fewer emp.)

9/26/2025

"ZenQMS: a flexible, right-sized eQMS platform"

4.5/5

What do you like best about ZenQMS?

ZenQMS has a very user-friendly interface for my team to use. They never have issues finding a document they are looking for, or keeping current on training requirements. The administrative tools make it easy to configure the system to best suit our needs. The system also allowed us to start small, using only a couple modules at first. We can then add more as our needs grow. Review collected by and hosted on G2.com.

What do you dislike about ZenQMS?

The built in doc numbering isn't very intuitive - we used our own via a custom doc field. There also wasn't an easy way to delete a draft document (that was never approved or released). Review collected by and hosted on G2.com.

Response from Nathan Kim of ZenQMS

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Thank you for your feedback, Ken! It is always great to hear that our system can support clients in any stages. This really highlights our system's intuitiveness and flexibility.

Regarding the doc numbering, please kindly reach out to our helpdesk. We can mass update the Key ID's to have them match your internal numbering system. They will also be able to point you to a document category permission that will allow you to delete draft documents. Thank you!

Elizabeth L.

2/4/2026

"Reliable Compliance-Focused Solution with Engaged Support"

5/5

What do you like best about ZenQMS?

I like that ZenQMS is a reliable, compliance-focused QMS. Having a customer support team that is highly engaged and willing to partner is a real plus. I also found the initial setup to be very easy. Review collected by and hosted on G2.com.

What do you dislike about ZenQMS?

For notifications about training, I would prefer to have individual notifications sent to me. Instead these notifications are contained in a daily summary. This is a preference thing though as I have heard that others prefer the daily summary. Review collected by and hosted on G2.com.

Response from Nathan Kim of ZenQMS

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Thank you so much, Elizabeth, for highlighting our system and support team's reliability, and ease of implementation!

We will be making updates to the training notifications as we start to overhaul our Training module. We are also going to be adding integrations with messaging applications this year, so you will be able to receive notifications via Teams or Slack once we introduce that integration!

Verified User in Pharmaceuticals

Enterprise (> 1000 emp.)

2/2/2026

"Modern QMS with Super-Responsive Support"

5/5

What do you like best about ZenQMS?

ZenQMS can be configured to do what YOU need it to do. Workflows can be created that suit your business needs. Customer Support is super helpful and responds quickly. Review collected by and hosted on G2.com.

What do you dislike about ZenQMS?

The Audits Module can feel a bit cumbersome to use at first, until you get the hang of it. I’d also love the ability to update incorrect dates entered by users, since right now that requires submitting a support ticket. Review collected by and hosted on G2.com.

Response from Nathan Kim of ZenQMS

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Thank you so much for your feedback! We pride ourselves in having the most amazing support team over here at Zen!

We are going to be introducing a new feature this year that will improve the audit process even further, so stay tuned!