--- title: ZenQMS Reviews meta_title: 'ZenQMS Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 102 reviews by the users' company size, role or industry to find out how ZenQMS works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 102 scale: '5' date_modified: '2026-08-04' parent_category: name: Environmental, Quality and Safety Management url: https://www.g2.com/categories/environmental-quality-and-safety-management --- # ZenQMS Reviews **Vendor:** ZenQMS **Category:** [Quality Management Systems (QMS)](https://www.g2.com/categories/quality-management-qms) **Average Rating:** 4.7/5.0 **Total Reviews:** 102 ## About ZenQMS ZenQMS was founded in 2009 by Life Sciences & quality management veterans with firsthand knowledge of the frustrations and dangers that come with using manual or home-grown systems to manage GxP compliance. As a result, we built software that's easier to use, designed for scale, and geared specifically for the complex and changing needs of Life Sciences companies, large and small. ZenQMS' approach to client engagement is a true outlier, particularly in terms of our pricing model and approach to support / implementation. Our annual fee schedule is totally transparent; it eliminates restrictive seat licenses and a la carte upselling in favor of providing access to ALL MODULES and services for ALL USERS from Day 1. These include connected modules for document control, training, issues, change control, and audits, as well as lifetime in-house support at no additional cost. You don't need an IT team or large QA team to purchase, implement, or manage ZenQMS. We do the heavy lifting with you. ZenQMS meets all 21 CFR Part 11/ Annex 11 and relevant GxP/ ISO requirements for small- and large-scale Life Sciences industries including: Biotech, pharmaceutical companies, CROs, CDMOs, Labs, Packaging and Logistics companies, and GxP Software developers, Commercial ventures/Spin-outs, and Consumer Products organizations. We have hundreds of clients with users in over 100 countries that span pre-clinical to commercial scale. Call us. We can help. ## ZenQMS Pros & Cons **What users like:** - Users benefit from the **user-friendly interface** of ZenQMS, making setup and training straightforward and efficient. (16 reviews) - Users commend ZenQMS for its **responsive and knowledgeable customer support** , enhancing confidence and satisfaction with the platform. (12 reviews) - Users value the **implementation ease** of ZenQMS, enjoying a smooth transition and intuitive design for all organizations. (8 reviews) - Users appreciate the **user-friendly document management** of ZenQMS, finding documents easily and staying updated on training. (6 reviews) - Users praise ZenQMS for its **intuitive design** , making implementation and training a quick and easy process. (6 reviews) - Users appreciate the **user-friendly training modules** of ZenQMS, making onboarding and ongoing education effortless for teams. (6 reviews) - Flexibility (5 reviews) - Users value the **flexibility and configurability** of ZenQMS, allowing easy customization to suit specific organizational needs. (4 reviews) - Improvement (4 reviews) - Navigation Ease (4 reviews) **What users dislike:** - Users find ZenQMS **lacks flexibility** for managing multiple business units and struggles with document presentation and workflow clarity. (4 reviews) - Users find the **poor notifications** in ZenQMS limit their ability to stay updated on important changes. (3 reviews) - Users find the **access restrictions** frustrating, especially with automatic logouts and difficult password recovery. (2 reviews) - Users find the **difficult usability** of ZenQMS frustrating, especially with initial navigation and password recovery challenges. (2 reviews) - Users experience **formatting issues** in exported reports and online forms, leading to a less professional appearance. (2 reviews) - Inefficient Searching (2 reviews) - Inefficient Workflow (2 reviews) - Users find the **learning curve steep** for ZenQMS, needing time to become comfortable with its features. (2 reviews) - Users find the **documents module problematic** due to slow support and issues with search and presentation of archived documents. (2 reviews) - Users find ZenQMS to be **not intuitive** , struggling with document numbering and a cumbersome signature workflow. (2 reviews) ## ZenQMS Reviews ### 1. A Good Program that Could Be Better **Rating:** 3.0/5.0 stars **Reviewed by:** Christine D. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about ZenQMS?** We pruchased ZenQMS with the hopes of removing manual work off of us. Prior to the software, we would manually have to download each individual training record, rename the file name and save it to each employee's training binder on our network. Additionally, we would record each training in a tracking program we had for this purpose. ZenQMS, when fully transitioned onto it, would likely be very helpful with this, and this was its biggest pro for us. Unfortunately, it is taking us some time to get there, as explained in what our company doesn't like. The other thing we really liked about ZenQMS is our point of contact (POC), Elizabeth. She has been very helpful and attentive to our needs during our transition period. **What do you dislike about ZenQMS?** The worst thing about ZenQMS is the implementation process by far. Data Migration is buggy and sensitive to spelling mistakes. We have spent hours upon hours QCing training records that should be in the system after several rounds of Data Migration and are not. This makes it especially frustrating when pulling training reports for our auditors because then we have to go in and QC it based on our own records outside of ZenQMS to ensure the person has all the trainings completed that they should. We have had to edit these excel files manually to include the trainings that should be there but are missing. Also, the training reports are not customizable before downloading. We have had to go in and manually number our SOPs once we downloaded the training report as an Excel file. We have also requested customized training reports in the past from the ZenQMS team. At first, we went through their Help Desk for an audit, and the first time, they were extremely accommodating and prudent. The second time, they were very rude and unwilling to provide us with what we needed in a timely manner. Fortunately, we went through our POC for help, but I wonder if they also edit the training reports once downloaded from the system. I found errors in the training reports provided from our POC, namely document categories not matching the documents, which shouldn't have been the case if the system was doing the generating of the report. This process of transitioning has been months in the making, and it's been time consuming and frustrating at times. We are still finding errors from data migrations that we are trying to fix." Additionally, we wouldn't say the system is user-friendly. My team and I were trained as super-users, and I have the most experience with the software as I was the one to validate it for my company's use. My team members still have difficulties using it--as it is not clear-cut or intuitive. There are also many ways to do and view the same thing, which I think is helpful in some cases but extremely confusing for someone who didn't recieve super-user training. The training materials provided to us from ZenQMS to give to our fellow non-superuser employees were not helpful. My team and I created our own guides for our fellow employees to use while navigating, and I have made myself a resource for them to come to, jumping on calls with employees as needed to help them through the process. We have had some complaints about it because of this. The system is not fully customizable either. Our POC at ZenQMS has told us that updates will be made in the future, but the training dossiers/reports should be customizable with what information we want to see. We cannot backdate, if needed, and anytime we want to upload a document that was maybe signed years ago, we have to go through the Data Migration process (which involves filling out a template and compiling documents to send to ZenQMS). It would be so much easier to just upload the document, be able to edit the dates and versioning. Versioning is also not editable. We can't have minor versioning like (0.1, 0.2, 0.3, etc.), which has forced us to rethink how we do versioning at our company. Also, if you manually put in training for someone, you cannot edit the date they trained; it is automatically put in as the current date. When it comes to completing trainings, the system doesn't force anyone to review the document they're training on. It is very easy for an employee to just sign, saying they read the document, and move on without actually looking at the document. **What problems is ZenQMS solving and how is that benefiting you?** We no longer have to manually save and record each individual training certificate for our employee trainings. **Official Response from Jonah Krakow:** > Christine, we appreciate your honest, constructive feedback about ZenQMS. We’re glad you could connect with us directly to clearly voice your pain points. Although we work hard to give our clients the best quality management tools possible, in the spirit of continuous improvement, it’s critical for us to receive this feedback and fully understand what more we could be doing to improve your experience. We look forward to our upcoming call. Thank you. ### 2. Zen is my Go-to QMS. **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda G. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2023 **What do you like best about ZenQMS?** ZenQMS is a really versatile and user friendly platform that I have used now across three early phase biotech companies. It is one of the least expensive options on the market for a QMS, making it an extremely accesible option for companies to be compliant with not only expectations but best practices. The onboarding/qualification of the system is straightforward, and takes very little time to implement. I really like being able to configure workflows for just about anything you can think of, and it has become more efficient now that the documents module has real-time notification of sign off requests. Zen also has a helpful and responsive group of people at the helm of their help desk, which I have used on several occasions. This is a QMS that I access daily. **What do you dislike about ZenQMS?** The downside to using ZenQMS from a day to day standpoint is not having the ability to include various attachments in the documents module (i,e only being able to attach 1 file to an entry). **What problems is ZenQMS solving and how is that benefiting you?** There is an expectation that certain systems and processes be in place for the various stages of clinical development. ZenQMS allows us to be compliant with expectations and follow best practices as we move our product into the clinic and build a phase approrpiate quality oversight and system. **Official Response from Amanda Hebrink:** > Thank you so much for your thoughtful review, Amanda. We love hearing that you’ve used our platform across three companies and that you’re able to configure the workflows you want, when you want them. It’s always enjoyable to hear the various ways our customers use that feature (we’re really proud of it!) As far as adding attachments to documents, we’ll be rolling out the ability to do so in an upcoming release shortly after we've launched Documents Module V2. Additionally, the Documents Module V2 will further enhance our workflows to allow for more customization to the necessary steps for a retirement workflow vs. an approval workflow. Thanks again for your review and as always, please reach out to us with any questions. We’re always here to help! ### 3. Easy to use! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2023 **What do you like best about ZenQMS?** The portal is easy to use and set up once you familarize yourself with the system. They offer a multitude of features at a fair price. We particularly love the dashboard from both an administrator and employee level because it allows us to easily find the trainings that are pending. **What do you dislike about ZenQMS?** The system interface is confusing for part-time users **What problems is ZenQMS solving and how is that benefiting you?** Our employees have to stay to up to date and annuallly review certain policies for us to remain compliant and ensure quality management. ZenQMS allows us to push out specific policies to the required personelle and track their progress and completion with such policies. **Official Response from Amanda Hebrink:** > We appreciate your review of ZenQMS and are happy your team finds it easy to locate the trainings and policies they need to stay compliant. If any users (part-time or otherwise) are having difficulty with the interface, please know they can always reach out to us at help@zenqms.com for assistance. Thank you! ### 4. First hand knowledge. **Rating:** 5.0/5.0 stars **Reviewed by:** Jake B. | Director Supply Chain Management, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2023 **What do you like best about ZenQMS?** ZenQMS includes all the necessary tools for any small business to manage compliance and quality related activities at an affordable price. **What do you dislike about ZenQMS?** Navigation can be difficult at time; however, the ZenQMS support team is very insightful and quick to respond regarding questions or concerns. **What problems is ZenQMS solving and how is that benefiting you?** ZenQMS has made managing change control effortless for our teams. **Official Response from Amanda Hebrink:** > Jake, thank you so much for your review. Your feedback means a lot and we’re happy to have simplified your change control process. Please know there are a few ways to reach out for help. Our Client Services team has Office Hours every Thursday. These 1-on-1, 20-minute sessions are available to all clients, so if you’re stuck on a process, or in your case, having navigation issues, they might be a good option. To sign up for Office Hours, use this link (https://www.zenqms.com/office-hours). But of course, if you have a question and need immediate assistance, please reach out to us at the ZenQMS Help Desk (help@zenqms.com) and we’ll be more than happy to assist you! ### 5. Easy to Use and Excellent Customer Support. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Enterprise (> 1000 emp.) **Reviewed Date:** March 05, 2024 **What do you like best about ZenQMS?** Document control and issuing out control documents. **What do you dislike about ZenQMS?** I need to remind people to complete training or sign off documents. Sign off isnt issued to everyone at the same time - needs the first person in the list to sign before it goes on to the next and it needs the adminstrator to ensure everyone signes. **What problems is ZenQMS solving and how is that benefiting you?** Helps Manages all QMS issues including change control, customer complaints and document control. **Official Response from Jonah Krakow:** > Thank you, we're always happy to hear compliments about our support team! As far as approvals go, these workflows can be configured at the category level so that they can all go out at the same time. And for training completion, for an additional level of awareness, please know that ZenQMS does send daily summaries to everyone who has training due within 30 days. Thanks again for your review. ### 6. ZenQMS - Excellent Quality Management System **Rating:** 5.0/5.0 stars **Reviewed by:** Marie M. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2023 **What do you like best about ZenQMS?** 1. ZenQMS has all Quality Management Systems in one secure system/location. 2. Program functionality (qualification/validation) from a users perspective is made quick and easy. 3. All Representivies/Customer service is readily available - no delay in response/follow up. **What do you dislike about ZenQMS?** Currently there is nothing that is disliked but like the ability to create custom reports in the future. **What problems is ZenQMS solving and how is that benefiting you?** The use of ZenQMS system allows our business to have all Quality Systems in one place. Currently, the business is between paper / electronic systems. **Official Response from Jonah Krakow:** > Marie, thank you for your kind words about ZenQMS. We’re happy to hear our software is simplifying things by bringing your quality systems together into one location. As far as the ability to create custom reports goes, that functionality is coming soon! Thanks again! ### 7. ZenQMS fits our company needs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2023 **What do you like best about ZenQMS?** It is user friendly for employees to maintain thier training requirements of the company processes. I find it easy to impliment the training of new procedures through the comapany in a quick and timely manner. ZenQMS is used on a daily basis maintaining our training requirements to stay compliant with our ISO-9001 certification. We have had a positive experience with any questions or issues using the ZenQMS customer service team. **What do you dislike about ZenQMS?** Sometimes I find as a super-user some of the actions I want to perform are limited but the ZenQMS customer team were able to resolve in a timely manner. **What problems is ZenQMS solving and how is that benefiting you?** Managing our training of company procedures and having the ability of tracking and monitoring the training by employee. **Official Response from Amanda Hebrink:** > Thank you for your thoughtful review. We appreciate that you’ve found it easy to manage training and procedures on our platform and have had a positive experience with our Support team. That’s our goal! As far as limited actions are concerned, if there are additional features/tools you’d like to see in the future, you can submit them directly to our Product team using this link (https://portal.productboard.com/gfx14rt5i9wywnhrccglpxwa/tabs/1-in-development/submit-idea). Thanks again! ### 8. ZenQMS fit our needs as a growing company! **Rating:** 5.0/5.0 stars **Reviewed by:** Julia B. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about ZenQMS?** Very user friendly, validation and configuration was easy to set up, and the helpdesk is very responsive. **What do you dislike about ZenQMS?** No complaints so far! The experience has been very positive. **What problems is ZenQMS solving and how is that benefiting you?** We utilize Zen for our quality management system, including documents, training, change control and quality events. **Official Response from Amanda Hebrink:** > Julia, thanks so much for your glowing review. We appreciate how positive your experience with ZenQMS has been. Cheers! ### 9. Very intuitive **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2023 **What do you like best about ZenQMS?** The training for ZenQMS is great and really helps with navigation of the QMS. Once your trained, it is very intutitve and easy to use. The document meta data is great to have for easy searches and identifying documents without having to go into the actual document. **What do you dislike about ZenQMS?** It would be very helpful if documents could fall under two categories instead of one. There are also some glitches with freezing and documents not loading, but you come to find solutions or work arounds on your own most of the time **What problems is ZenQMS solving and how is that benefiting you?** As a pharmaceutical company, all of our documents needs to be carefully controlled by quality. Zen controls of our documents as well as providing us with a place to do workflows such as complaint handling or CAPAs. **Official Response from Amanda Hebrink:** > Thank you so much for your review. We really appreciate hearing your thoughts, especially in regards to our document search capabilities and ease-of-use. It’s always nice to hear our customers say how intuitive our platform is, especially for new users. We're sorry to hear you've experienced some glitches and have passed this information back to our support teams. Whenever you experience application performance issues, please don’t hesitate to submit a ticket (help@zenqms.com) so we can investigate right away. Also, as far as document categorization goes, you can add custom fields that act like secondary categories which can then be added to the full table and sorted. Please let us know if we can help walk you through this, we're more than happy to help. Thanks again for your feedback! ### 10. Documentation Center Review **Rating:** 4.5/5.0 stars **Reviewed by:** Steffanie B. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2023 **What do you like best about ZenQMS?** ZenQMS is user friendly. The system is fast. Documents are easy to find. Creating a change control is simple. **What do you dislike about ZenQMS?** When entering characters in the documents full tabl, the system starts searching before typing is complete. In the dashboard signatures needed it would be helpful to be able to sort columns by date. Adding a Doc ID column would be very helpful. **What problems is ZenQMS solving and how is that benefiting you?** ZenQMS keeps our documents all in one location. The system is reliable. **Official Response from Amanda Hebrink:** > Thanks, Steffanie. Our goal is always to keep things simple and user-friendly, so we appreciate the positive feedback! Also, please know your suggestions for improvement have been logged and sent directly to our Product Team to look into. ### 11. User Friendly and Intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2024 **What do you like best about ZenQMS?** The sandbox feature is great for practicing uploading documents. **What do you dislike about ZenQMS?** I have not found any features I dislike. **What problems is ZenQMS solving and how is that benefiting you?** It is a great benefit to keep all change controls, quality events, training, and controlled documentation on one platform. **Official Response from Jonah Krakow:** > Thank you for your positive review of ZenQMS! We're glad to hear you're getting the most out of the system, including the Sandbox feature. ### 12. ZenQMS is a good product with high amounts of flexibility. **Rating:** 3.5/5.0 stars **Reviewed by:** Justin E. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2023 **What do you like best about ZenQMS?** ZenQMS is a very easy to use, web based program to help solve our company's need for document control, training and tracking of our quality solutions. It's simple UI makes navigation fairly simple and it's easy to use for those who don't want clunky software with all the bells and whistles. **What do you dislike about ZenQMS?** Many, if not all of the negatives that have been addressed by others on here, apply to to myself as well. Primarily reports, searching in tables without a confirmation button. Simplicity often comes at a price when it comes to utility and overall functionality. There's a bit of unituitive design choices but nothing breaking. Integration, especially with email should have been a no brainer when building out this program. **What problems is ZenQMS solving and how is that benefiting you?** Our document control process is much easier to manage without having to chase signatures on individuals. ### 13. ZenQMS Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about ZenQMS?** How easy it is to set up, to adapt to our needs, that all of the modules are available as part of the package (don't have to buy separate modules), that the team is super attentive and supportive, and that it is user friendly. **What do you dislike about ZenQMS?** I have only had positive experience with this product. **What problems is ZenQMS solving and how is that benefiting you?** QMS Document management Training Change control **Official Response from Amanda Hebrink:** > Thank you so much for your positive review of ZenQMS. We love hearing from companies that take advantage of our “all modules included” pricing policy. Please don't hesitate to contact our support team (help@zenqms.com) should you ever need assistance with any of the modules. Thanks again, cheers! ### 14. Fantastic Implementation Support & Commitment to Continuous Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2023 **What do you like best about ZenQMS?** We love how easy it was to configure ZenQMS. We found that throughout our implementation process we were easily able to customize and configure to fit our needs. ZenQMS has been a great partner, answering our questions and taking into consideration our upgrade requests. Training is easy to manage within the system and there are multiple ways of viewing company-wide and direct report compliance! **What do you dislike about ZenQMS?** It is unfortunate that we are unable to "turn off" some of the modules. We have also found some difficulty in designing courses. We expected courses to appear as one assignment containing other training items; however, it just groups the training items together under the training assignments. **What problems is ZenQMS solving and how is that benefiting you?** We previously had no QMS and a fairly basic LMS. We needed a validated system to store SOPs/POLs/FRMs/TMPs and associated training. ZenQMS is easy to navigate and also allows the user to refer back to previously completed training and/or SOPs. **Official Response from Amanda Hebrink:** > Thank you for your review and suggestions for areas to improve! Most of our clients use all of our modules, so this hasn't been an issue thus far, however, we are updating the admin section to allow more control of what's turned 'on', as you suggest. And the updated training approach we are working on absolutely follows this methodology. We would love your continued feedback! Please sign up to evaluate our development state (just email support@zenqms.com and tell them you want to participate). We appreciate your input! ### 15. User friendly platform that is easy to integrate **Rating:** 5.0/5.0 stars **Reviewed by:** Massoud M. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2023 **What do you like best about ZenQMS?** Easy to implement and navigate. Customer service is especially helpful in this venture. **What do you dislike about ZenQMS?** The versioning on documents is not editable **What problems is ZenQMS solving and how is that benefiting you?** Document control **Official Response from Jonah Krakow:** > Thank you Massoud, we appreciate your honest review of ZenQMS. In regards to editing document versions, your request has been logged and pushed to our Product team. ### 16. Flexibility is great **Rating:** 5.0/5.0 stars **Reviewed by:** Robert S. | Master Data Co-ordinator, Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2023 **What do you like best about ZenQMS?** The flexibility to build workflows to meet our needs. The same with Roles and Permissions. There is also a continuous improvement to the system. Keeps us up to date. **What do you dislike about ZenQMS?** Reports do not have an email output. It would be nice to have weekly reports sent by email. There is not dependancy in Tasks. All tasks are assigned at once whether the previous Tasks are done or not. **What problems is ZenQMS solving and how is that benefiting you?** There is a quick turn around in getting documents Effective. Training is kept up to date and can be done from many types of devices. Changes are tracked and the audits show responsible parties. ### 17. Everything in one place, user-friendly eQMS **Rating:** 4.5/5.0 stars **Reviewed by:** Lizelle N. | Quality Assurance Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2023 **What do you like best about ZenQMS?** A well-designed system with easy navigation. Fast and efficient support, with a friendly and knowledgeable support team. **What do you dislike about ZenQMS?** It would be great to have a single-button option in the Training Courses for sorting syllabus documents alphabetically instead of clicking on the arrows multiple times. Another minor improvement I would like to see is a point-in-time training group that does not add new trainees after the fact. **What problems is ZenQMS solving and how is that benefiting you?** ZenQMS makes training management a breeze. Training status is easily visible to both trainees and their managers. Training dates are flexible, as online training can be performed per individual availability. Manual certification of mass classroom training is also made simple with ZenQMS. ### 18. User friendly navigation, while supporting our eQMS compliance needs. **Rating:** 4.5/5.0 stars **Reviewed by:** Janet C. | Document Control and Training Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2023 **What do you like best about ZenQMS?** Very reliable, responsive, and knowledgeable support team. ZenQMS has a great design and provides easy to understand pie charts and pipeline graphs. **What do you dislike about ZenQMS?** Would like to have more advanced reporting option, and more customization for email notifications. **What problems is ZenQMS solving and how is that benefiting you?** ZenQMS provides a powerful Training tool, providing easy to read pie charts so each employee can see their status to encourage them to stay compliant. ### 19. Use of ZenQMS during an audit **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua D. L. | Principal, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2022 **What do you like best about ZenQMS?** We implemented ZenQMS in November 2021. We recently went through an internal audit performed by a 3rd party. Using ZenQMS to download and share documents with the auditor was very smooth and seamless. Downloading training records was a breeze. Because of the way we had set up the system we were even able to download a DHF index for the auditor. **What do you dislike about ZenQMS?** ZenQMS is great for things we do frequently, like document control and training. To date we have not used the change control and issues functions because these are things we do infrequently for now (as we are still pre-commercialization). However, even for these types of documents, we are implementing the signature function in ZenQMS. **What problems is ZenQMS solving and how is that benefiting you?** Before implementing ZenQMS, we had to use a paper-based approval system. During the COVID-19 pandemic, this simply did not work for us anymore. Also, even in a small company (20 employees), maintaining the training matrix was very difficult and time consuming. ZenQMS made managing training easy for us. ### 20. A great tool for managing training and compliance **Rating:** 5.0/5.0 stars **Reviewed by:** Anna J. | Quality Systems Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2023 **What do you like best about ZenQMS?** The review process is scheduled with reminders and tracking for documents in the review process. Automated reminders to users to complete training Flexibility in managing documents through a categories **What do you dislike about ZenQMS?** SCORM content not natively stored. Searching in tables is awkward in that as soon as you pause typing, the search begins. If there's a typo the search field, it takes a few tries to delete the character, let search run again, add characters. **What problems is ZenQMS solving and how is that benefiting you?** Measuring compliance on a document, a course, for a team, or for the whole company is easily accessed. ### 21. ZenQMS gets the job done **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Research | Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2023 **What do you like best about ZenQMS?** ZenQMS has a user-friendly interface and the capabilities to track training compliance and other KPIs accurately. The system is intuitive to users, and the help desk is always prompt and accurate with assistance. **What do you dislike about ZenQMS?** ZenQMS could increase its reporting capabilities to make viewing training/group assignments easier on a larger scale. Needs to track non-compliance more effectively when an account has been disabled. **What problems is ZenQMS solving and how is that benefiting you?** ZenQMS solves our training tracking problems as all training can be tracked in one location. It also provides a location to track audit findings and observations. ### 22. Intuitively designed **Rating:** 5.0/5.0 stars **Reviewed by:** Mike L. | Systems Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2023 **What do you like best about ZenQMS?** Very well-designed and ordered application. Navigating the application and completing administrative tasks works without having to navigate to multiple locations. **What do you dislike about ZenQMS?** Reporting consists of Excel/CSV exports and is, for the most part, sufficient. However, I'd like to be able to pull more types of data without having to submit a service ticket. **What problems is ZenQMS solving and how is that benefiting you?** ZenQMS does a great job of managing document storage and life cycle for active Policies, SOPs and Work Instructions. Along with an easy to navigate user interface for staff training. ### 23. ZenQMS, a intuitive, user friendly QMS that is fairly easy to implement and maintain. **Rating:** 5.0/5.0 stars **Reviewed by:** Timothy U. | Vice President, Regulatory Affairs and Quality Assurance , Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2023 **What do you like best about ZenQMS?** ZenQMS is extremely user friendly with helpful training modules available to all users that are easy to follow and/or refresher your memory on how to complete specific tasks within ZenQMS. **What do you dislike about ZenQMS?** ZenQMS although somewhat customizable, is not 100% customizable, but generally those features which can't be changed are not show stoppers and ZenQMS does have mechanisms to suggest modifications to their various modules and they seem to listen to their clients. **What problems is ZenQMS solving and how is that benefiting you?** They helped us implement a CAPA module based upon our CAPA SOP and process. ### 24. ZenQMS- the ideal eQMS for emerging BioTech **Rating:** 5.0/5.0 stars **Reviewed by:** Karl F. | IT Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2022 **What do you like best about ZenQMS?** ZenQMS is the ideal eQMS for startups and companies building the Quality function from scratch and without a wealth of manpower. Implementation is quick, and out of the box you've got a critical building block for your Quality Program. I've worked with the founders when they were just getting ZenQMS off the ground, and their involvement with the engagement is just as rich and authentic today- maintaining the focus on building the relationship with their clients. Let us not forget the dollars and cents... ZenQMS continues to be the most cost-efficient solution on the market, while continuing to build functionality and close the gap between them and the incumbent systems we've all grown up with. **What do you dislike about ZenQMS?** For the emerging Biotech market, there really isn't a downside. They may not be the right fit for big Pharma, but that really isn't their target market. **What problems is ZenQMS solving and how is that benefiting you?** Sonalasense is an emerging company building functions up as we move the science forward. Having an eQMS system in place at this stage enables us to continue our growth responsibly. ### 25. Amazing software **Rating:** 4.5/5.0 stars **Reviewed by:** Suzanne V. | QA Director/QP, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2022 **What do you like best about ZenQMS?** ZenQMS is an easy to use QMS. The setting up of the system was easy to do. In case of questions the case manager was always available to help. **What do you dislike about ZenQMS?** It is a pitty that the integration with office applications hasnot been finalized yet. **What problems is ZenQMS solving and how is that benefiting you?** ZenQMS has taken away a lot of work in keeping track of training requirements and fullfillments. ### 26. ZenQMS is an intuitive, easy to use platform with a great user adoption rating. **Rating:** 5.0/5.0 stars **Reviewed by:** Melita B. | CEO / Principal Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2022 **What do you like best about ZenQMS?** We love ZenQMS because it's powerful workflow engine allows us to easily create workflows that fit ours and our client's unique business processes. Other platforms try to fit your business into their cookie cutter processes. We believe the best eQMS platforms facilitate and empower companies to deploy their own processes and not force-fit generic processes onto a company. ZenQMS clearly outsines their competition in this and many other areas. **What do you dislike about ZenQMS?** Workflow tools could be expanded to include more advanced options to improve the offering even more. The ability to embed tables in workflows would supercharge the offering even more. **What problems is ZenQMS solving and how is that benefiting you?** We are solving our small client's need to have a fully functional, compliant, validated Quality Management System up and running in weeks instead of months. They get the added benefit of an electronic QMS that helps them accelerate their business forward with easy to use and understand processes built in real-time workflows. ### 27. zenQMS is an extremely user-friendly system with a great support team **Rating:** 5.0/5.0 stars **Reviewed by:** sophia a. | Senior Manager. Quality Assurance, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2022 **What do you like best about ZenQMS?** zenQMS is a customizable system that can suit individual business needs. The system is easily configurable with an extensive support team readily available at a reasonable cost. **What do you dislike about ZenQMS?** The super-user and user training courses could use revising as they were hard to follow at times. Possibly a transcript outline with the videos would be beneficial for onboarding. **What problems is ZenQMS solving and how is that benefiting you?** zenQMS had allowed us to transform our documentation and training processes from manual to now a cloud-based, easily accessible electronic system. ### 28. Our experience with ZenQMS has been overwhelmingly positive. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2022 **What do you like best about ZenQMS?** The ZenQMS team is extremely knowledgeable and very responsive to our questions. Compared to other competitors I've used in the past, Zen's response times are far quicker. In addition, the system is easier to navigate and user-friendly. **What do you dislike about ZenQMS?** The one downside that we've encountered with Zen is, as an administrator, not being able to upload other employee's CVs. We would like to see that capability added. **What problems is ZenQMS solving and how is that benefiting you?** Despite being a very young company, we were ready to move into an eQMS. Zen was the perfect solution for our procedural documentation and training needs. ### 29. Design Out of the Box for GxP Industry. **Rating:** 5.0/5.0 stars **Reviewed by:** Erick j. | Site Head of Quality, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2022 **What do you like best about ZenQMS?** There are so many positives, first, cloud-based. all-in-one platform (integration troubles disappear). This product is designed for compliance out of the box or off the shelf including thoughtful approaches to Part 11, SDLC, maintenance, and usability. **What do you dislike about ZenQMS?** It may be difficult if your company is entrenched in convoluted processes and insists on customization, though there are some configurations available specifically in areas like change control. Overall, the lesson learned is to keep it "off the shelf" and use it as it is designed. **What problems is ZenQMS solving and how is that benefiting you?** A low-cost all-in-one platform that is extremely easy to validate and maintain concerning compliance. Usability, ease of use and simplicity are what make ZenQMS attractive over the other platforms I evaluated. ### 30. This Quality Management System really is, Zen. **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah C. | Payroll, HR & H&S Administrator **Reviewed Date:** April 20, 2022 **What do you like best about ZenQMS?** I like that everything is streamlined. There is a fluidity when using ZenQMS which helps keep track of who is responsible for which tasks and where the project or document is in its workflow. It has transformed the way I manage training records, SOPs and group in-person training. It's also extremely intuitive which I appreciate as our workforce is of varied ages and computer literacy levels. I've managed to create a "How to complete SOP training in 3 easy steps" poster for those that need those resources, and it speaks to the program's user-friendliness that I could even get the message across in only 3 steps! Love ZenQMS **What do you dislike about ZenQMS?** I dislike that I do not get a notification as soon as the document has a comment added to it or once it has completed a workflow. This would make it much easier to keep track of, without having to manually check for the document in question. I also dislike that I am unable to change the filter names when in the Documents Full table. I had created some filters with the wrong names and I cannot delete or rename them - which is a bit frustrating. I also dislike that I cannot print out an index of all documents that are uploaded with their version # and information, which would help greatly for audits. **What problems is ZenQMS solving and how is that benefiting you?** I'm solving the problems of the missing paper training records, or the deciphering of workers handwriting on training tests. I've also solved the issue of having to make sure all workers can attend a training session on the same date/time. This way if a worker cannot join on the initial training date, they can attend an uploaded training and testing equivalent through ZenQMS. Huge benefits - using WAY less paper and having more transparency with document revisions. Also able to mass train on documents, and pull quick real-time reports of training status. ### 31. BEST mid-market QMS vendor **Rating:** 5.0/5.0 stars **Reviewed by:** Lainey M. | Manager, Compliance & Quality, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2022 **What do you like best about ZenQMS?** -Excellent design -Customization -User Friendly -24/7 Support Super-Stars -Affordable **What do you dislike about ZenQMS?** Very little! All improvements are minor, IE: adding tests to Training courses for a comprehensive course assignment; Mass User Assignment Edit for terminated employees to remove from active documents, audits, Issues, etc; integration with office 365 for collaborative workflows (instead of linear). **What problems is ZenQMS solving and how is that benefiting you?** ZenQMS has been integral in transitioning previous paper-based and manual systems to a 21 CFS Part 11 compliant environment with security controls, automated workflows, customizable configuration, and easy access to reports and audit records. ### 32. User-Friendly System with ability for customization **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2022 **What do you like best about ZenQMS?** Zen is a very User-Friendly System with the ability for customization. The program has a great design, and the Zen team provides top-notch excellent customer support! **What do you dislike about ZenQMS?** Would like to see a more robust reporting capability for training metrics, etc. A Sub-Category field would be beneficial. **What problems is ZenQMS solving and how is that benefiting you?** Looking forward to the next release which will have email notifications to the Document module! Hoping it includes notification to approvers when the workflow is pending their approval, and to workflow coordinator when a workflow is completed. ### 33. Simple cloud-based QMS solution **Rating:** 5.0/5.0 stars **Reviewed by:** Yaritza S. | Site Quality Head / Director, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2022 **What do you like best about ZenQMS?** User-Friendly System with decent margin for customization. The customer service provided by the ZenQMS team (before, during and after implementation) is A+. They take very seriously customer suggestions and are constantly implementing system improvements. System performance so far has been reliable. The system will work as good as you design the flows meaning that you have a system working for you instead of you working for the system. Cloud-based system available as a web-browser (cel phone friendly). **What do you dislike about ZenQMS?** The audit module requires some work to make it useful for the pharma industry. Also the training module should allow more flexibility for grating completion of SOP training recorded in manual forms. **Recommendations to others considering ZenQMS:** ZenQMS is a simple and inexpensive solution for electronic QMS with a great customer service and sytem performance. **What problems is ZenQMS solving and how is that benefiting you?** Cost avoidance (time and resources) related to paper-based QMS and integrity/quality of the electronic documentation. The waste generated with manual transactions and paper documentation has been reduced considerably. Our documents are now more complete since fields are set-up as required when needed so the user does not skip important information. ### 34. User-friendly eQMS **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2022 **What do you like best about ZenQMS?** Having a cloud-based system for QMS is a blessing! **What do you dislike about ZenQMS?** It is a work-in-progress system. Some modules offered by competitors are not available in ZenQMS. Most recent updates have covered some gaps, but there is still more to cover. **What problems is ZenQMS solving and how is that benefiting you?** Time waste. ### 35. Newly Implemented QMS **Rating:** 4.5/5.0 stars **Reviewed by:** Michelle F. | Quality Assurance Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2021 **What do you like best about ZenQMS?** The ease of use makes it very user-friendly. The search features are easy and convenient. The training module is comprehensive and fits a variety of our needs. The change control module is being implemented, and the possibilities it will open up for our organization seem endless. **What do you dislike about ZenQMS?** I would prefer a folder-type organization system rather than an Excel file/ list-type organization. I can make this work for our organization, but a Box.com style would work better for us. It would also be beneficial to add external documents to an employee's Training Dossier. The OJT events just don't quite cut it concerning maintaining a compliant, online training file for all staff. **What problems is ZenQMS solving and how is that benefiting you?** Many of our company's compliance issues are solved with Zen, enabling us to create more comprehensive training programs for staff. It allows us to give access to documents to all staff, create change control procedures, and document various reviews. Overall we are satisfied with the system. ### 36. Implementation of ZenQMS was efficient, timely, and very well configured out of the box. **Rating:** 5.0/5.0 stars **Reviewed by:** Chris J. | VP, Quality Systems and Compliance, Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2022 **What do you like best about ZenQMS?** ZenQMS has a highly intuitive user interface out of the box, with no extra bells or features to distract from the fundamental needs of an eDMS. **What do you dislike about ZenQMS?** Thus far, there is nothing to dislike! And I don't anticipate finding anything down the road. **What problems is ZenQMS solving and how is that benefiting you?** The current rollout was an expansion of the eDoc and training modules, solving paper-based or non-existent systems into a start-up company environment. Very near future state will also solve exception management, change control, audit management and product complaint lifecycle management ### 37. The Future of eQMS **Rating:** 5.0/5.0 stars **Reviewed by:** Steve D. | Principal Consultant/Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2022 **What do you like best about ZenQMS?** -Pre-built processes that take minimal configuration to get you off the ground -Extensive video tutorials and articles -Customizable workflow tools -ZenQMS listen to their customers' needs and continuously evolve their product **What do you dislike about ZenQMS?** -Converting forms into workflows takes a bit of work; perhaps a conversion tool would be helpful -Still no exportable report for user roles and permissions; a must for supporting audits **What problems is ZenQMS solving and how is that benefiting you?** -Using a right-sized solution for startups and small to medium companies that have neither the resources nor the dollars for the bigger players -Quicker configuration and implementation out-of-the-box ### 38. ZenQMS-Document & Training in the Cloud **Rating:** 5.0/5.0 stars **Reviewed by:** Janet S. | Associate Manager, Quality Assurance/Regulatory Compliance, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2022 **What do you like best about ZenQMS?** ZenQMS does the follow-up with employees regarding training. Ability to assign challenge questions, create tests and log training events. Easy to upload, review and maintain. **What do you dislike about ZenQMS?** Dashboard showing %s. Prefer a method to customize the red, yellow and green pie pieces. Also would be nice to show training within departments or different company entities (we have multiple). **What problems is ZenQMS solving and how is that benefiting you?** Sharing procedures between different arms of the company. Benefits cost-saving and portability (can use anywhere). ### 39. Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Randy Lee M. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2022 **What do you like best about ZenQMS?** The best aspect of ZenQMS is its hands-on support during the implementation process. They have a solid knowledge base to aid your company in configuring your ZenQMS account. **What do you dislike about ZenQMS?** My only dislike is that within the training module, you cannot set up prerequisites for training courses. **What problems is ZenQMS solving and how is that benefiting you?** As a corporation, we have been able to increase operational compliance surrounding the revisions and training associated with our periodic reviews. The Document Module is robust and easy for end-users to utilize, even ones who have never used an eQMS before. ### 40. Cost-effective QMS that meets compliance requirements **Rating:** 4.5/5.0 stars **Reviewed by:** Sedalia C. | President, Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2022 **What do you like best about ZenQMS?** The customer support, video training, and articles. The speed of implementation and helpfulness throughout the demo and implementation process. In a sea of many vendors and demos, Binyamin stood out as the most genuine and helpful. **What do you dislike about ZenQMS?** Less functionality than other options (but you see that represented in the price). Forced sequential document review makes it difficult to collaborate within the application. **What problems is ZenQMS solving and how is that benefiting you?** Documentation and training management primarily. Automation has saved huge amounts of time for employees, trainers, and all management. **Official Response from Stefan Derkrikorian:** > Thanks for your feedback Sedalia! Our exciting update to the documents module this year is introducing live edit collaboration using Office 365 AND for instances where you don't want to share source files, live PDF mark ups. The latter will be instrumental in also allowing users to provide feedback to authors etc. Look forward to your feedback as we roll these out! ### 41. ZenQMS has been a lifesaver! **Rating:** 5.0/5.0 stars **Reviewed by:** Kay S. | Q, Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2022 **What do you like best about ZenQMS?** ZenQMS is a one stop shop for everything QMS! My organization didn't have an eQMS before ZenQMS, but they rave of the ease of use and the many problems it's solved. **What do you dislike about ZenQMS?** I wouldn't change a thing about ZenQMS! I've used a plethora of systems previously and nothing compares. **What problems is ZenQMS solving and how is that benefiting you?** ZenQMS was the answer to all of our problems and even the problems we didn't know we had. Our training, audits, and record management takes place in this one location. ### 42. ZenQMS makes it possible to manage several processes in one system **Rating:** 5.0/5.0 stars **Reviewed by:** Adaora C. | Sr. Director, Quality, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2022 **What do you like best about ZenQMS?** -User-friendly and intuitive -Very affordable compared to other systems -Easy to implement and validate the system -ZenQMS customer support during implementation, after implementation and ongoing is excellent -Several processes can be managed all in one system eliminating the need to have multiple systems for different processes -Easy to configure to align with desired process flow **What do you dislike about ZenQMS?** There is not much to dislike about the system. I like that the ZenQMS team values customers' suggestions and continues to roll out improvements on an ongoing basis. **What problems is ZenQMS solving and how is that benefiting you?** -ZenQMS has made managing quality processes easy -Major benefits realized with ZenQMS are efficiency and productivity -Overall business performance has increased ### 43. Small but mighty **Rating:** 5.0/5.0 stars **Reviewed by:** Susy F. | Quality Assurance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2022 **What do you like best about ZenQMS?** It is user-friendly for general staff. A normal user can be up and running on docs and training very quickly. **What do you dislike about ZenQMS?** Custom Configuration can be achieved but would like more personal guidance. **What problems is ZenQMS solving and how is that benefiting you?** Cost compared to other systems is great! We are definitely benefiting from a powerful system at a low cost. ### 44. ZenQMS Keeps Compliance Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Cindy L. | QA Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2021 **What do you like best about ZenQMS?** Implementation was simple; the migration template allowed for workflow configuration and uploading existing documents into the system. The ZenQMS team provided robust support for configuration and User Acceptance Testing. I like the way the training record dossiers for the users are displayed. The dashboards provide simple visual compliance metrics for documents and training. The Change Control and Issues modules provide flexibility to define worflows that meet the needs of small or larger companies. **What do you dislike about ZenQMS?** The pdf publishing is sometimes problematic and the source document does not render properly. **What problems is ZenQMS solving and how is that benefiting you?** Problems: wet signature management, hodge-podge of documents on servers, incoherent training records, archive issues for security and accessibility. The benefits are that ZenQMS provides for 21CFR Part 11 compliant eSignatures. It is easy to search for and retrieve documents. The training records are easy to read and suitable for presentation to auditors or Health Authority inspectors. Records are maintained securely in the cloud and available for remote access. ### 45. Sr. Director, Quality Assurance **Rating:** 5.0/5.0 stars **Reviewed by:** Stan S. | Sr. Director, Quality Assurance, Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2021 **What do you like best about ZenQMS?** The end-user experience is intuitive and straightforward. **What do you dislike about ZenQMS?** Limits on administrators to fully set up new user profiles. **Recommendations to others considering ZenQMS:** ZenQMS is the ideal QMS for small start-up companies operating in regulated industries. The application can be implemented by a single individual and easily scales with a growing organization. **What problems is ZenQMS solving and how is that benefiting you?** We manage all of our controlled documents and compliance training through ZenQMS. As a small company, we were previously managing these items manually, which was labor-intensive and not very efficient. ### 46. QMS for a Smaller Company **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2022 **What do you like best about ZenQMS?** 21CFR Part 11 compliant signatures built into workflows. **What do you dislike about ZenQMS?** Would like more flexibility to send email notifications when it is time for someone to sign off on an SOP. **What problems is ZenQMS solving and how is that benefiting you?** A digital QMS and training system that can be used for remote employees. ### 47. Simple, user friendly & clutter free **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** April 05, 2022 **What do you like best about ZenQMS?** ZenQMS is a one-stop solution for all the QMS elements. Its a very simple -to-use tool but at the same time is capable of managing the complex QMS elements. Also, they have a prompt help-desk who caters to your problems very swiftly **What do you dislike about ZenQMS?** The workflows could be a little more detailed **What problems is ZenQMS solving and how is that benefiting you?** We had some concerns with the workflows for the "issue" module. In one of the software updates, that problem was handled. ### 48. Very intuitive and user friendly system! **Rating:** 4.5/5.0 stars **Reviewed by:** Christy M. | Director Of Quality Assurance, Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2022 **What do you like best about ZenQMS?** The system provides modules applicable to the organization's needs, is very intuitive and user friendly **What do you dislike about ZenQMS?** I am not able to describe any downside to the system as I have only had positive experiences when using the system. **What problems is ZenQMS solving and how is that benefiting you?** CAPA tracking, LMS, audit tracking **Official Response from Amanda Hebrink:** > Thanks for your enthusiasm Christy! We’re glad to hear your experience with ZenQMS has been nothing but positive thus far. As always, our help desk is here to respond if you have any questions about how to get the most value out of the app. Cheers! ### 49. User friendly functionality **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick B. | Consultant **Reviewed Date:** March 07, 2022 **What do you like best about ZenQMS?** Zen matches functionality with a user friendly interface **What do you dislike about ZenQMS?** Not enough admin control for user profiles. Example: ability to edit certain user information or add cv's. **What problems is ZenQMS solving and how is that benefiting you?** Creating an audit-ready QMS system for customers. Being user friendly encourages use. ### 50. Easy and fit for purpose eQMS **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2021 **What do you like best about ZenQMS?** - On-time delivery of a complete validated eQMS that is easy to configure, easy to understand, and easy to use. - For every new release, ZenQMS provides adequate release documentation in due time before the release, allowing the user to perform an in-house assessment. - Helpful and supporting customer service **What do you dislike about ZenQMS?** The lack of possibility to perform reviews and updates directly in the Document Module and the lack of automated numbering. This is, however on the drawing board, and we're looking forward to this update **What problems is ZenQMS solving and how is that benefiting you?** - Document Management i.e., electronic approval and access to documents on a role based level - Electronic managed Quality Issues, i.e., Deviations, Exceptions, Complaints, CAPA - Company training requirements and oversight ## ZenQMS Discussions - [Does anyone have an Zen administrator procedure they can share?](https://www.g2.com/discussions/does-anyone-have-an-zen-administrator-procedure-they-can-share) - 1 comment, 2 upvotes - [View ZenQMS pricing details and edition comparison](https://www.g2.com/products/zenqms/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+11%3A22%3A09+-0500&secure%5Bsession_id%5D=66a20a38-42e0-44d3-acca-8f61326bf94f&secure%5Btoken%5D=55cd7051579a86050a8cac33ef3f6ddbe65a1083bb1b213b2eb323bda638b5ce&format=llm_user) ## ZenQMS Integrations - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) ## ZenQMS Features **Quality Management** - Design Controls - Audit Management - Supplier Network Management - Risk Management **Nonconformance** - Conformance Records - CAPA - Change Management **Quality System** - Analytics & Reporting - Real-time Collaboration - Document Control - Quality Processes **Quality system** - Document Control - Collaboration - Analytics and Reports **Risk Management** - Assessments - Operational Risk - Supplier Evaluation **Inspection Management** - Templates - Workflows - Corrective Actions **Platform** - Integration - Security & Privacy - Mobile Access - Flexibility **Services** - Implementation - Training & Learning - Customer Support ## Top ZenQMS Alternatives - [Qualio](https://www.g2.com/products/qualio/reviews) - 4.4/5.0 (772 reviews) - [MasterControl Quality Management System](https://www.g2.com/products/mastercontrol-quality-management-system/reviews) - 4.3/5.0 (526 reviews) - [Greenlight Guru Quality Management System](https://www.g2.com/products/greenlight-guru-quality-management-system/reviews) - 4.5/5.0 (401 reviews)