--- title: Zendesk Contact Center Reviews meta\_title: 'Zendesk Contact Center Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 314 reviews by the users' company size, role or industry to find out how Zendesk Contact Center works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 314 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Zendesk Contact Center Reviews & Product Details Visit Website Zendesk for Contact Center is built with AI at its core to remove the gaps between channels, agents, and systems so every contact gets resolved faster across voice, self-service, and digital. Powered by the Zendesk Resolution Platform, it simplifies operations, accelerates service, and eliminates the fragility of legacy stacks and bolted-on tools. AI is embedded across every channel to accelerate agents and deflect the rest. Voice is native with AI Agents and Voice Copilot. And AI powered WFM, QA and reporting are included, no vendors to chase, no code to manage. Whether you're scaling quickly, expanding globally, or ditching a cobbled-together stack, Zendesk equips you to deliver faster service, better experiences, and leaner operations from day one. * * * Product Website Zendesk Contact Center Seller [Zendesk](https://www.g2.com/sellers/zendesk) Discussions [Zendesk Contact Center Community](https://www.g2.com/products/zendesk-contact-center/discuss) Solution Type All-in-One Show More ## Pricing Pricing provided by Zendesk Contact Center. ### Zendesk Contact Center Starting at $83.00 1 agent Per Month [ View More Pricing Information ](https://www.g2.com/products/zendesk-contact-center/pricing) Zendesk Solutions (1) See how Zendesk products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") Zendesk SolutionBy Zendesk ](/sellers/zendesk/solutions/zendesk) Show More ## Zendesk Contact Center Integrations (5) What do users say about integrations? Verified by Zendesk Contact Center [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Service (formerly Salesforce Service Cloud) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amazon Connect ](https://www.g2.com/products/amazon-connect/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dialpad Connect ](https://www.g2.com/products/dialpad-connect/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Linear ](https://www.g2.com/products/linear/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews) Show More ![Jennifer C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jennifer C.") JC Jennifer C. Client services senior lead Enterprise (\> 1000 emp.) 7/9/2024 "User-friendly software for customer support" 4/5 What do you like best about Zendesk Contact Center? The interface is clean and very easy to navigate, the userguide is easy to follow and the training process is less than 2 days. Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? The omnichannel feature could be better. Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? We get our customers billing questions and inquiries throught tickets in Zendesk Review collected by and hosted on G2.com. Show More Response from Zendesk Sam of Zendesk Contact Center [Editedit](https://www.g2.com/survey_responses/zendesk-contact-center-review-9874966/official_response/edit) We appreciate you taking the time to share your thoughts, Jennifer! We’re glad to hear that our sleek interface helps in navigating customer tickets. Your feedback helps us improve, and we want to invite you to our Community Forum where your thoughts, ideas, and suggestions can help us make your experience with us even better: https://support.zendesk.com/hc/en-us/articles/4413820079386-Giving-Product-Feedback-at-Zendesk Current UserValidated ReviewerSource: Organic ![Agnė V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agnė V.") AV Agnė V. Mid-Market (51-1000 emp.) 12/1/2023 "The most fun quality tool out there" 5/5 What do you like best about Zendesk Contact Center? How they make sure to keep the service updated and also fun. Every time I come to Klaus, there is something new waiting for me there. They keep improving it fast and react to our bug reports with speed too. It helps us to make quality evaluations no longer long and tedious work but fast and fun. I enjoy going to it every month not only to do the work itself but also to look for their fun easter eggs left (different catchphrases on holidays pop up on their logo for example). Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? With things changing fast, we also need some time to adapt too. It caught us off-guard a couple of times and slowed our work a bit. However, those changes were for the better in the end and they were not too big to have a huge impact. Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? Doing evaluations used to be very time-consuming and draining work. Now with Klaus, it's very easy not only to do them with their system but also to see data about my team right away which is great. Our agents can also quickly react to feedback and make sure they improve their work. We used to do everything in Google Sheets before, so for us, this was a big improvement. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Kris P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kris P.") KP Kris P. Area Manager: Support Small-Business (50 or fewer emp.) 11/30/2023 "Could this be puurfect for our needs? Absolutely!" 5/5 What do you like best about Zendesk Contact Center? What I found most beneficial about Klaus is ease of getting it setup, connected to our ticketing system (Zendesk), and our users in the system. Our team also found it very easy to begin creating scorecards and starting ticket reviews. Once we were in and going (with minimal help needed from their team, although they were great when needed), I found it very easy to evaluate opportunities for team member coaching and reporting across teams and our entire Support organization. If you toss in the AI auto-scoring and their regular usage of punny comments- it's an amazing all around solution for these reviews! Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? I'm not sure I would readily identify something that I really dislike...I had a touch of trouble understanding the dashboard an grasping the logic of how it was built, but that was more of me simply learning the product versus something I don't like. Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? Previously we've used other software or even spreadsheets, but now with Klaus we have consistent ticket scoring across our entire team! We've seen significant improvement in our ticket quality which has shown a corresponding increase in our CSAT numbers! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Borislav B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Borislav B.") BB Borislav B. Mid-Market (51-1000 emp.) 11/28/2023 "My Klaus experience" 5/5 What do you like best about Zendesk Contact Center? Klaus has proven to be a game-changer in fostering a culture of accountability and self-improvement among our agents. The ability while using Klaus to provide constructive feedback in real-time has not only elevated individual performances but has also contributed to an overall positive shift in team dynamics. Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? One notable drawback is the learning curve associated with the program. The initial onboarding process may be somewhat challenging for new users, and it takes time for teams to fully grasp the functionalities of Klaus. A more intuitive and user-friendly interface, especially for those less tech-savvy, could expedite the learning process and enhance overall user experience. Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? Problem: Providing timely and constructive feedback to agents is essential for their growth and motivation. Solution: Klaus facilitates real-time feedback, allowing us to recognize and address issues promptly. It also contributes to a positive work environment, motivating agents to excel in their roles. Problem: Maintaining consistent quality in customer interactions is crucial but can be difficult to achieve without a systematic approach. Solution: Klaus offers a structured quality tracking system. By setting and measuring specific quality benchmarks, we can ensure that our agents consistently deliver a high standard of service, ultimately enhancing overall customer satisfaction. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Alan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alan S.") AS Alan S. Analista de QA Mid-Market (51-1000 emp.) 11/22/2023 "Klaus is an excellent tool for providing feedback" 5/5 What do you like best about Zendesk Contact Center? Klaus is a very intuitive tool, both for the QA agent and for the agent responsible for customer service. I use the tool daily and its implementation was very smooth. Providing Feedback becomes an easier mission with the options that the website offers, from service evaluation, to Coaching sessions, Assignments, filters and several other resources that help with the organization and quality of the service. Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? I would like the site to have an option to access the conversations evaluated directly through the "Categories" option within the Dashboard. This would help to directly check a specific conversation where a certain root cause was used. However, when I have a question, I am very well attended to and their knowledge base is very complete. Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? The tool helps us provide constant feedback to customer service agents. This helps us guarantee quality customer service and provides data that, over time, allows us to evaluate our evolution. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MC Maiya C. Mid-Market (51-1000 emp.) 11/22/2023 "Purr-fect Quality Solution" 5/5 What do you like best about Zendesk Contact Center? I've been using Klaus for 2 years and the journey has been absolutely amazing. I love how user friendly, fun and customisable it is, and most importantly the Klaus team always takes feedback on board and keeps improving the tool. It has initially increased our efficiency by almost 60% and continues to be a staple in quality reviews for our company. I especially love assignments and filters features as they allow us to do the most pinpointed reviews and make sure we hit our weekly and monthly evaluation goals. Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? I honestly can't think of anything I dislike. Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? Before Klaus we used to do quality evaluations manually and it took a very long time. With Klaus, it is all in one place, it's visually pleasant and easy to access. I especially love the dashboard function as it's an easy way to keep an eye on everyone's performance. We also implement it for monthly performance talks with agents, using Sessions tools. Additionally, when a certain agent requires a deep dive, we use personalised filters to report back to their team lead. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JS Jamie S. Small-Business (50 or fewer emp.) 12/4/2023 "Efficient and intuitive tool for leveling up customer support" 5/5 What do you like best about Zendesk Contact Center? The Intercom integration makes it super easy to view and target specific types of conversations and I love the variety of options when it comes to assignments and scorecards. Overall it's intuitive, easy to set up, easy to use, and really helps us gain insights on what we can do to improve our level of service and keep it consistent across the team. Klaus's customer service has always been great and it seems like the product team really listens to customer feedback - they're always introducing quality-of-life improvements that make our QA processes easier and—dare I say it—more fun? Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? Honestly can't think of anything. Any feature I've felt was missing in the past has been introduced since, so as I mentioned before, it seems like their product team is very receptive to their customer's requests or needs. Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? It makes a task (quality assurance) that can frankly be quite tedious at times, more engaging and fun while still applying a structure and a consistent approach to how customer interactions are scored. It makes it super easy to pull in conversations from our help desk and randomize those conversations so that bias is eliminated as well. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Kirk Evangelio O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kirk Evangelio O.") KO Kirk Evangelio O. Fleet specialist Mid-Market (51-1000 emp.) 6/1/2023 "Klaus your way to self-improvement" 5/5 What do you like best about Zendesk Contact Center? Klaus allows us to have a detailed information about the scores we acquire from the tasks that we have been assigned to. We also use the software for knowledge quizzes. In addition, its minimalistic yet aesthetic features are eye-pleaser and can be deemed user-friendly. Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? Klaus did have minimal bugs such as score reviews which does not reflect in the reviews section , but it has been corrected already and it is all good now. Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? Klaus improves inefficiency. As a user, I can attest to how I improved and got motivated from receiving excellent feedback and taking constructive criticisms. Review collected by and hosted on G2.com. Show More 12/2/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite JH Jason H. Mid-Market (51-1000 emp.) 4/17/2024 "Zendesk Suite exceeds expectations" 4/5 What do you like best about Zendesk Contact Center? I haven't used Zendesk for a few years, but now that they have an amazing Suite it's a no brainer. In fact their ability to bring on meaningful AI will change the way you handle customers forever. Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? Zendesk still has an opportunity to get better at alignment of the customer profile and lifecycle rather than being so transactional Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? Real time resolution and better KPI total engagement Review collected by and hosted on G2.com. Show More Response from Zendesk Sam of Zendesk Contact Center [Editedit](https://www.g2.com/survey_responses/zendesk-contact-center-review-9548437/official_response/edit) Hey Jason! Thanks for taking the time to leave this amazing review! We always strive to provide better support, and hearing this feedback will help us to improve our services. You may also check out the link below to give us more feedback and/or suggestions. https://support.zendesk.com/hc/en-us/articles/4413820079386-Giving-Product-Feedback-at-Zendesk Current UserValidated ReviewerIncentivizedSource: Seller invite ![Maggie H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maggie H.") MH Maggie H. Mid-Market (51-1000 emp.) 12/1/2023 "Great Partner in our Purr-suit for Excellence!" 5/5 What do you like best about Zendesk Contact Center? The scorecard system is easy to use, provides detailed customization to set standards & goals, and provides a virtual space for transparency & accountability across all our teams. It's a great feedback tool, that gives me insight into each team member's individual performance and helps me to define specific steps for grwoth and improvement. Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? So far, so good! I've only noticed a few minor work flow issues that sometimes drive me nuts haha e.g. I wish you could go back and retrieve a skipped conversation and the "submit review" button should be more prominet compared to the skip button. Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? In a the remote workplace, it allows me to connect with my team, peek over their shoulder, see & review their work, in order to provide feedback and opportunity for growth and improvement. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Zendesk Contact Center? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Zendesk Contact Center ](https://www.g2.com/products/zendesk-contact-center/discussions/new) GU Guest User What is Klaus used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-klaus-used-for) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 6 years ago What integrations does Local Measure offer? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/what-integrations-does-local-measure-offer) [ View all Discussions ](https://www.g2.com/products/zendesk-contact-center/discuss) ## Pricing Options Pricing provided by Zendesk Contact Center. ### Zendesk Contact Center Starting at $83.00 1 agent Per Month ### Minutes Block $33.00 1 agent Per Month [ View More Pricing Information ](https://www.g2.com/products/zendesk-contact-center/pricing) Zendesk Contact Center Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5262ff93769d101bb9d1152c5e624139/maestroqa.png "Product Avatar Image") MaestroQA 4.8/5(325) [ Compare Now ](https://www.g2.com/compare/maestroqa-vs-zendesk-contact-center) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_131a129b4d8a2f3979e75ebf215576a6/playvox-quality-management.png "Product Avatar Image") Playvox Quality Management 4.8/5(1,163) [ Compare Now ](https://www.g2.com/compare/playvox-quality-management-vs-zendesk-contact-center) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7f494745c459e43bff60695e304f57d0/scorebuddycx.png "Product Avatar Image") ScorebuddyCX 4.5/5(835) [ Compare Now ](https://www.g2.com/compare/scorebuddycx-vs-zendesk-contact-center) ##### ##### Zendesk Contact Center Features Administration User, Role, and Access Management Performance and Reliability Quality Assurance Evaluation Calibration Reports Engagement Feedback Dashboards Training Performance Third-Party Integrations Compliance [ View More Features ](https://www.g2.com/products/zendesk-contact-center/features) ## 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