[ Zendesk... Reviews ](https://www.g2.com/products/zendesk-contact-center/reviews) [ Zendesk... Reviews ](https://www.g2.com/products/zendesk-contact-center/reviews) # Zendesk Contact Center Pricing Overview [Editedit](https://my.g2.com/zendesk-contact-center/pricings) Free Trial ## Zendesk Contact Center Pricing Key Insights Last updated on Apr 09, 2026 * * * Zendesk Contact Center offers **2 pricing editions** , starting from **$33** to **$83**. Zendesk Contact Center pricing tiers are designed to support different usage levels and team sizes. Zendesk Contact Center also offers a **free trial**. Compare the Zendesk Contact Center pricing table below to figure out the best fit for your needs. Some plans may require you to contact **Zendesk** for **custom pricing**. * * * Minutes Block — $33 / 1 agent Per Month Zendesk Contact Center — $83 / 1 agent Per Month Rated 4.5 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. Zendesk Contact Center Starting at $83.00 1 agent Per Month [Contact Us](#) Combine any Zendesk Customer Service or Employee Service Suite plan with Contact Center - Unified Agent Workspace - AWS added services - Amazon Connect Telephony Usage - Native inbound and outbound calling - Reporting dashboards - One Minutes Blocks Show More Minutes Block $33.00 1 agent Per Month [Contact Us](#) Purchase as many additional blocks as you need - Conversational IVR - Real-time transcriptions and call recording - Screen recording Show More Pricing information for Zendesk Contact Center is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Zendesk Contact Center must be conducted with the seller. Pricing information was last updated on June 04, 2026 Show More ## Top-Rated Alternatives [ ![MaestroQA](https://images.g2crowd.com/uploads/product/hd_favicon/adafc3aa5f749df6c87fb172bde7d79d/maestroqa.svg "MaestroQA") MaestroQA 4.7/5(324) ](https://www.g2.com/products/maestroqa/reviews) [ ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") Talkdesk 4.4/5(2,532) ](https://www.g2.com/products/talkdesk/reviews) [ ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone") NICE CXone 4.3/5(1,730) ](https://www.g2.com/products/nice-cxone/reviews) [ View All Alternatives ](https://www.g2.com/products/zendesk-contact-center/competitors/alternatives) ## Zendesk Contact Center Pricing Reviews (2) ![Shirley B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shirley B.") SB Shirley B. Guest Experience Director Entertainment Mid-Market (51-1000 emp.) 3/19/2026 More Options - - [Respond as Zendesk Contact Center](https://www.g2.com/survey_responses/zendesk-contact-center-review-12512014/official_response/new) "Robust CRM Tool" 5/5 What do you like best about Zendesk Contact Center? Zendesk is a great tool to centralize communication across multiple channels. Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? Zendesk can be expensive for smaller organizatrions. Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? Zendesk is a great tool to centralize communication across multiple channels. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerIncentivizedSource: Seller invite ![Saúl B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saúl B.") SB Saúl B. 3/24/2026 More Options - - [Respond as Zendesk Contact Center](https://www.g2.com/survey_responses/zendesk-contact-center-review-12537829/official_response/new) "Decent contact center add-on, but hard to justify the cost for small operations" 3.5/5 What do you like best about Zendesk Contact Center? The seamless integration with the rest of the Zendesk Suite is genuinely useful — calls are automatically linked to existing tickets, giving agents full context of the customer's history before and after each interaction. The call recording feature is practical for quality control and training, and the real-time dashboard provides a decent overview of team activity. Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? The pricing model is a significant barrier for small businesses — phone features are treated as a premium add-on on top of an already expensive base plan, making the total cost hard to justify unless call volume is high. The local number availability for certain countries (including Portugal) is limited, which creates friction when trying to offer customers a local-feeling experience. Reporting and analytics feel basic compared to dedicated contact center solutions, and customization of call flows beyond basic IVR requires workarounds. Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? We used it to handle inbound phone support for a wellness and massage business with locations in Lisbon and Porto. The goal was to route customer calls to the right location, log call interactions alongside existing support tickets, and maintain a unified view of each customer's communication history across phone and digital channels. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite Zendesk Contact Center Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5262ff93769d101bb9d1152c5e624139/maestroqa.png "Product Avatar Image") MaestroQA 4.7/5(324) [ Compare Now ](https://www.g2.com/compare/maestroqa-vs-zendesk-contact-center) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_131a129b4d8a2f3979e75ebf215576a6/playvox-quality-management.png "Product Avatar Image") Playvox Quality Management 4.8/5(1,163) [ Compare Now ](https://www.g2.com/compare/playvox-quality-management-vs-zendesk-contact-center) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7f494745c459e43bff60695e304f57d0/scorebuddycx.png "Product Avatar Image") ScorebuddyCX 4.5/5(806) [ Compare Now ](https://www.g2.com/compare/scorebuddycx-vs-zendesk-contact-center) ##### Categories on G2 [ Outbound Call Tracking ](https://www.g2.com/categories/outbound-call-tracking)[ Conversational Marketing ](https://www.g2.com/categories/conversational-marketing)[ Auto Dialer ](https://www.g2.com/categories/auto-dialer) [ Contact Center ](https://www.g2.com/categories/contact-center)[ Call Center Infrastructure (CCI) ](https://www.g2.com/categories/call-center-infrastructure-cci)[ Contact Center Quality Assurance ](https://www.g2.com/categories/contact-center-quality-assurance)[ Contact Center Knowledge Base ](https://www.g2.com/categories/contact-center-knowledge-base)[ AI Voice Assistants ](https://www.g2.com/categories/ai-voice-assistants)[ Contact Center Workforce ](https://www.g2.com/categories/contact-center-workforce)[ Speech Analytics ](https://www.g2.com/categories/speech-analytics)[ Call Compliance ](https://www.g2.com/categories/call-compliance) Show More ##### Explore More [ What are the best platforms for managing large-scale relational databases? ](https://www.g2.com/discussions/what-are-the-best-platforms-for-managing-large-scale-relational-databases)[ What platform provides the best automation for routine legal tasks? ](https://www.g2.com/discussions/what-platform-provides-the-best-automation-for-routine-legal-tasks)[ Best AI software for automating legal document creation ](https://www.g2.com/discussions/what-is-the-best-ai-software-for-automating-legal-document-creation-fb132e0b-fde6-4f03-b9ac-ddd5516989a9) [ Which is the best DXP for medium sized companies ](https://www.g2.com/discussions/which-is-the-best-dxp-for-medium-sized-companies)[ Best analytics platform for startup data needs ](https://www.g2.com/discussions/best-analytics-platform-for-startup-data-needs)[ Pros and Cons Details ](https://www.g2.com/products/zendesk-contact-center/reviews?qs=pros-and-cons) Show More [ What are the best platforms for managing large-scale relational databases? ](https://www.g2.com/discussions/what-are-the-best-platforms-for-managing-large-scale-relational-databases)[ What platform provides the best automation for routine legal tasks? ](https://www.g2.com/discussions/what-platform-provides-the-best-automation-for-routine-legal-tasks)[ Best AI software for automating legal document creation ](https://www.g2.com/discussions/what-is-the-best-ai-software-for-automating-legal-document-creation-fb132e0b-fde6-4f03-b9ac-ddd5516989a9) [ Which is the best DXP for medium sized companies ](https://www.g2.com/discussions/which-is-the-best-dxp-for-medium-sized-companies)[ Best analytics platform for startup data needs ](https://www.g2.com/discussions/best-analytics-platform-for-startup-data-needs)[ Pros and Cons Details ](https://www.g2.com/products/zendesk-contact-center/reviews?qs=pros-and-cons)