--- title: Zendesk Contact Center Reviews meta\_title: 'Zendesk Contact Center Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 314 reviews by the users' company size, role or industry to find out how Zendesk Contact Center works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 314 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Zendesk Contact Center Reviews & Product Details Visit Website Zendesk for Contact Center is built with AI at its core to remove the gaps between channels, agents, and systems so every contact gets resolved faster across voice, self-service, and digital. Powered by the Zendesk Resolution Platform, it simplifies operations, accelerates service, and eliminates the fragility of legacy stacks and bolted-on tools. AI is embedded across every channel to accelerate agents and deflect the rest. Voice is native with AI Agents and Voice Copilot. And AI powered WFM, QA and reporting are included, no vendors to chase, no code to manage. Whether you're scaling quickly, expanding globally, or ditching a cobbled-together stack, Zendesk equips you to deliver faster service, better experiences, and leaner operations from day one. * * * Product Website Zendesk Contact Center Seller [Zendesk](https://www.g2.com/sellers/zendesk) Discussions [Zendesk Contact Center Community](https://www.g2.com/products/zendesk-contact-center/discuss) Solution Type All-in-One Show More ## Pricing Pricing provided by Zendesk Contact Center. ### Zendesk Contact Center Starting at $83.00 1 agent Per Month [ View More Pricing Information ](https://www.g2.com/products/zendesk-contact-center/pricing) Zendesk Solutions (1) See how Zendesk products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") Zendesk SolutionBy Zendesk ](/sellers/zendesk/solutions/zendesk) Show More ## Zendesk Contact Center Integrations (5) What do users say about integrations? Verified by Zendesk Contact Center [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Service (formerly Salesforce Service Cloud) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amazon Connect ](https://www.g2.com/products/amazon-connect/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dialpad Connect ](https://www.g2.com/products/dialpad-connect/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Linear ](https://www.g2.com/products/linear/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews) Show More ![Ashlee B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashlee B.") AB Ashlee B. Technical Writer Mid-Market (51-1000 emp.) 4/28/2025 "Zendesk support suite" 4/5 What do you like best about Zendesk Contact Center? Easy to use, set up, customize, and get help if needed. Implementing AI is also easy. Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? I wish there were tighter user permissions especially if you have more that one instance or brand in your account. Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? We host our external and internal KB for several brands. It is easy to set that up and use. We can grab metrics easily to let leadership know how well our knowledge is performing. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Mid-Market (51-1000 emp.) 6/15/2025 "Does the job but too limited" 2.5/5 What do you like best about Zendesk Contact Center? Formally known as Klaus, this was a platform my client would use for the QA evaluations for the support team. However, we decided to leave this platform since the score card and reporting were changed to a new interface that did not meet our expectations. Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? Klaus use to be fun but after Zendesk acquired it, they changes were not so good. The scorecard was very limiting as well. Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? It used to give us many benefits, specially when it comes to reporting. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Archi A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Archi A.") AA Archi A. Customer support executive Mid-Market (51-1000 emp.) 8/9/2024 "Tool that cater to businesses making things easy." 5/5 What do you like best about Zendesk Contact Center? Zendesk is a leading customer service platform designed to enhance customer support and engagement and is easy to use. It offers a comprehensive suite of tools that cater to businesses of all sizes, providing solutions for ticketing, live chat, knowledge base management, and customer support and more . Zendesk is known for its intuitive and user-friendly interface, which makes it relatively easy for teams to get up and running. Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? Nothing, that I dislike about zendesk as this helped me resolve the customers concern more easily with quick comminication and ease of implementation. Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? Zendesk QA helps ensure that the Zendesk platform performs effectively and meets high standards of reliability, usability, and functionality. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![John Kenneth M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John Kenneth M.") JM John Kenneth M. Team Lead Mid-Market (51-1000 emp.) 7/26/2024 "Zendesk is for real." 4.5/5 What do you like best about Zendesk Contact Center? It has a lot of features that allows us to be more effcient with the service we off to our clients. In addition, it gives us a the flexibility to make changes in allignment to our whatever our focus is. Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? All is good with Zendesk, never had anu issue with it for more than 4 years Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? Zendesk is our main channel where in our client's request and inquiries are all routed to. Zendesk gives us an eyeview of the volume of the task in hand and at the same time sort request into categories ensuring it will be catered to on a timely manner Review collected by and hosted on G2.com. Show More Response from Zendesk Sam of Zendesk Contact Center [Editedit](https://www.g2.com/survey_responses/zendesk-contact-center-review-9929096/official_response/edit) Wow! Thanks for always choosing Zendesk, John. We all hope to bring only the best service to your clients. If you'd like to share any experience, to learn or to connect, feel free to join our Community forums here: https://support.zendesk.com/hc/en-us/articles/4413820079386-Giving-Product-Feedback-at-Zendesk 8/10/2024 Current UserValidated ReviewerSource: Organic ![Diego S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Diego S.") DS Diego S. Team Lead Small-Business (50 or fewer emp.) 12/21/2022 "klaus is outstanding" 5/5 What do you like best about Zendesk Contact Center? Klaus is very accurate in measure customer care's support by allowing our team's leaders to monitoring customer support agents performances with different tools Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? I enjoy everything about the platform. Nothing to say about dissatisfaction Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? The fact that it makes it easier to rate the performance of our agents makes Klaus a very user-friendly tool. Review collected by and hosted on G2.com. Show More 9/5/2024 Current UserValidated ReviewerSource: Organic ![Nataliia D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nataliia D.") ND Nataliia D. Support Team Lead Small-Business (50 or fewer emp.) 2/14/2024 "Best QA app we ever used" 5/5 What do you like best about Zendesk Contact Center? Klaus is a game-changer for our support team's quality assurance efforts. Its intuitive interface and seamless integration with our existing tools have made it an instant hit among our team members. The outstanding support from the Klaus team ensures that any issues are swiftly addressed, making our QA process smoother than ever. Klauss continues to evolve, demonstrating its commitment to staying ahead of the curve. In summary, Klauss has become an indispensable tool for our support team, simplifying quality checks and enhancing productivity. Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? Cannot even find one! everything is really great! Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? It is solving our need of automated Quality Control of our Support Team, fast track of coaching sessions, it is made in a way to keep all in one and there is no need to use Google sheets anymore Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Music](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Music") UM Verified User in Music Small-Business (50 or fewer emp.) 2/3/2022 "Chose money over creating a good product" 0/5 What do you like best about Zendesk Contact Center? The Klaus platform itself was really great and efficient at reviewing conversations. Implementation/integration is easy as you simply needed to choose the service, however, considering their recent acquisition by Zendesk, it will only be possible to connect it with Zendesk. Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? Klaus recently announced an acquisition by Zendesk, effectively making the Klaus platform exclusively for Zendesk software. Zendesk is amongst the least innovative in the market of Customer Service software, so switching to Zendesk to continue using Klaus would harm the user experience. Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? It helps me ensure our support agents are doing a good job, and it makes the onboarding process easier as we can easily say: "Hey, that's not right, you should do this and that instead," helping us not only improve our customer's experience but also improving the skill of our employees without too much work. It also made the review process fun. However, considering their recent acquisition by Zendesk, this will no longer be the case. Review collected by and hosted on G2.com. Show More 3/14/2024 Current UserValidated ReviewerSource: Organic ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") GC Verified User in Consumer Services Small-Business (50 or fewer emp.) 11/2/2024 "Easy to use and user friendly" 4.5/5 What do you like best about Zendesk Contact Center? It helps you by sorting the severity of the issue, provides timely update Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? Nothing, I think Zendesk is already perfectly fit for a customer support Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? I think there's no problem that Zendesk provides Review collected by and hosted on G2.com. Show More Response from Zendesk Sam of Zendesk Contact Center [Editedit](https://www.g2.com/survey_responses/zendesk-contact-center-review-10445165/official_response/edit) We appreciate you taking the time to leave this positive review! Thank you for your support and we look forward to making your experience with us even better. 11/6/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Melissa P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melissa P.") MP Melissa P. Customer Concierge Mid-Market (51-1000 emp.) 4/30/2024 "Klaus experience" 5/5 What do you like best about Zendesk Contact Center? Klaus is a great tool to monitor the csat and qa survey's received in a real time basis. There's no need to check to many sites/links since it's already integrated in one app. Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? Sometimes, the surveys I receive is being counted already as well as the score I got from it but it is not showing up right away on the survey responses section of Klaus. Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? Both Csat and QA scores are integrated in one tool so I can easily monitor my current scores real time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AK Abbie K. Mid-Market (51-1000 emp.) 12/5/2023 "Purfect Purfect Purfect" 5/5 What do you like best about Zendesk Contact Center? Klaus is a really user friendly platform, both for the QA team and for the agents and team leaders that use it too. I use Klaus every single day and it's always speedy to get me the things I need. I really love how you can interact with another through Klaus, by commenting, reacting, replying to reviews, it makes the whole perception of QA that bit more engaging and friendly. It's also just so speedy to actually conduct reviews, we can more or less double the amount of audits we can do through Klaus! Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? One thing we've struggled with is how the assignment feature works, rather than assigning X amounts per agent, it assigns X amount to complete the assignment, so if an agent is off for a period of time, other agents will receive more audits to compensate for that. Though this has been a pain point for us Klaus have been so great to rectify this and have informed us a fix is in progress! Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? Klaus is allowing us to carry out significantly more reviews than the number we were previously able to carry out, meaning more feedback can be provided! It's also improving our relationship with agents as a QA team, as we're able to chat with them directly, send gifs and emojis etc. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Zendesk Contact Center? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Zendesk Contact Center ](https://www.g2.com/products/zendesk-contact-center/discussions/new) GU Guest User What is Klaus used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-klaus-used-for) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 6 years ago What integrations does Local Measure offer? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/what-integrations-does-local-measure-offer) [ View all Discussions ](https://www.g2.com/products/zendesk-contact-center/discuss) ## Pricing Options Pricing provided by Zendesk Contact Center. ### Zendesk Contact Center Starting at $83.00 1 agent Per Month ### Minutes Block $33.00 1 agent Per Month [ View More Pricing Information ](https://www.g2.com/products/zendesk-contact-center/pricing) Zendesk Contact Center Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5262ff93769d101bb9d1152c5e624139/maestroqa.png "Product Avatar Image") MaestroQA 4.8/5(325) [ Compare Now ](https://www.g2.com/compare/maestroqa-vs-zendesk-contact-center) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_131a129b4d8a2f3979e75ebf215576a6/playvox-quality-management.png "Product Avatar Image") Playvox Quality Management 4.8/5(1,163) [ Compare Now ](https://www.g2.com/compare/playvox-quality-management-vs-zendesk-contact-center) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7f494745c459e43bff60695e304f57d0/scorebuddycx.png "Product Avatar Image") ScorebuddyCX 4.5/5(835) [ Compare Now ](https://www.g2.com/compare/scorebuddycx-vs-zendesk-contact-center) ##### ##### Zendesk Contact Center Features Administration User, Role, and Access Management Performance and Reliability Quality Assurance Evaluation Calibration Reports Engagement Feedback Dashboards Training Performance Third-Party Integrations Compliance [ View More Features ](https://www.g2.com/products/zendesk-contact-center/features) ## 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