Zendesk Contact Center Reviews & Product Details

The real-time monitoring, agent reporting, and trend analysis tools are great. Review collected by and hosted on G2.com.

Better tools for fine tuning how AI assistants interact with customers and each other would be helpful. Review collected by and hosted on G2.com.

The way permissions are and we able to edit articles with ease. Review collected by and hosted on G2.com.

They updated the way HTML displays on articles and I don't really like it. Review collected by and hosted on G2.com.

I feel truly understood, and I’ve received amazing support. Review collected by and hosted on G2.com.

I don’t have any dislikes yet, and I’m really happy so far. Review collected by and hosted on G2.com.

The Zendesk Contact Center is a great one-stop-shop for our clients and end users to get helpful information quickly. Review collected by and hosted on G2.com.

The information on the Contact Center can grow stale quickly because of our speed of growth. Review collected by and hosted on G2.com.

The reporting is incredibly deep. Being able to see real-time sentiment and call volume trends allows us to be much more proactive with our staffing and service quality. Review collected by and hosted on G2.com.

The pay-per-minute voice pricing makes our monthly billing unpredictable and significantly more expensive than flat-rate alternatives during peak seasons Review collected by and hosted on G2.com.

Was able to see My Quality score and Surveys from our supervisors and clients feedback. It helps me improve if there will be some misses on my part. Review collected by and hosted on G2.com.

There's nothing I hate about the app since it was easy and friendly for a non techsavy guys Review collected by and hosted on G2.com.

Zendesk is extremely user-friendly and simple to navigate. I really appreciate how easily I can move between tickets and profiles, merge interactions, leave both public and internal notes, escalate issues, and more. It truly makes my work as a CX service representative much easier in every way! Review collected by and hosted on G2.com.

The one aspect of Zendesk that I find frustrating is that I can't locate a view showing all the tickets I've interacted with during a day, even if those tickets are no longer assigned to me. Adding this feature would be a significant improvement! Review collected by and hosted on G2.com.

Robust and dynamic so much you can do with it Review collected by and hosted on G2.com.

The email experience for clients is bad and its slower than platforms like freshdesk Review collected by and hosted on G2.com.

It’s a scalable solution that a smaller team can manage effectively. Review collected by and hosted on G2.com.

Some of the reporting feels lacking right now. I’m hoping analyst co-pilot can help address some of these gaps. Review collected by and hosted on G2.com.

Having a centralized hub for multiple services and needs Review collected by and hosted on G2.com.

Some of the limitations on integrations and functionality around apis and knowledge base Review collected by and hosted on G2.com.