--- title: Zendesk Contact Center Reviews meta\_title: 'Zendesk Contact Center Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 314 reviews by the users' company size, role or industry to find out how Zendesk Contact Center works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 314 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Zendesk Contact Center Reviews & Product Details Visit Website Zendesk for Contact Center is built with AI at its core to remove the gaps between channels, agents, and systems so every contact gets resolved faster across voice, self-service, and digital. Powered by the Zendesk Resolution Platform, it simplifies operations, accelerates service, and eliminates the fragility of legacy stacks and bolted-on tools. AI is embedded across every channel to accelerate agents and deflect the rest. Voice is native with AI Agents and Voice Copilot. And AI powered WFM, QA and reporting are included, no vendors to chase, no code to manage. Whether you're scaling quickly, expanding globally, or ditching a cobbled-together stack, Zendesk equips you to deliver faster service, better experiences, and leaner operations from day one. * * * Product Website Zendesk Contact Center Seller [Zendesk](https://www.g2.com/sellers/zendesk) Discussions [Zendesk Contact Center Community](https://www.g2.com/products/zendesk-contact-center/discuss) Solution Type All-in-One Show More ## Pricing Pricing provided by Zendesk Contact Center. ### Zendesk Contact Center Starting at $83.00 1 agent Per Month [ View More Pricing Information ](https://www.g2.com/products/zendesk-contact-center/pricing) Zendesk Solutions (1) See how Zendesk products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") Zendesk SolutionBy Zendesk ](/sellers/zendesk/solutions/zendesk) Show More ## Zendesk Contact Center Integrations (5) What do users say about integrations? Verified by Zendesk Contact Center [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Service (formerly Salesforce Service Cloud) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amazon Connect ](https://www.g2.com/products/amazon-connect/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dialpad Connect ](https://www.g2.com/products/dialpad-connect/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Linear ](https://www.g2.com/products/linear/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews) Show More ![Shirley B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shirley B.") SB Shirley B. Guest Experience Director Entertainment Mid-Market (51-1000 emp.) 3/19/2026 "Robust CRM Tool" 5/5 What do you like best about Zendesk Contact Center? Zendesk is a great tool to centralize communication across multiple channels. Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? Zendesk can be expensive for smaller organizatrions. Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? Zendesk is a great tool to centralize communication across multiple channels. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerIncentivizedSource: Seller invite ![Gina P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gina P.") GP Gina P. manager Mid-Market (51-1000 emp.) 3/18/2026 "several automation and triggers you can play around" 4/5 What do you like best about Zendesk Contact Center? Receives support needed and provides good recommendations Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? Response times is sometimes slow and would take the next day to reply Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? I dont have recent in mind yet Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") AC Verified User in Consumer Services Mid-Market (51-1000 emp.) 5/19/2026 "Easy to Learn and User-Friendly, Though Occasionally Finicky" 3.5/5 What do you like best about Zendesk Contact Center? It’s easy to use and learn from, but it also is user friendly. Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? It can be finicky but typically with user error. Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? It allows for our FAQ to be effectively used with ease. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Saketh R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saketh R.") SR Saketh R. Product Manager - B2C & B2B Customer Success Enterprise (\> 1000 emp.) 9/9/2025 "Saviour for Telephony Integration" 4.5/5 What do you like best about Zendesk Contact Center? It was so useful and intuitive to use, AI features are great and also agents have ability to know for whom they are transferring the calls. It also summarizes in all the languages now Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? The Plugin seems too big Inside Zendesk, team should work on making it smaller and efficient for agent Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? Ticket popping up with our old plugin seems hectic and AI features are nice. We can now understand what Agent and customer spoke although we don't understand their native language. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Organic ![Caillin G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Caillin G.") CG Caillin G. Manager- Customer Support Small-Business (50 or fewer emp.) 3/19/2026 "Does the job" 4/5 What do you like best about Zendesk Contact Center? omni-channel experience, it's all in one place Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? Reaching technical support from zendesk can be tricky and lengthy Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? speeding up triaging, effective routing, quicker resolution Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion") AA Verified User in Apparel & Fashion Mid-Market (51-1000 emp.) 5/26/2026 "Senior IT Developer" 3/5 What do you like best about Zendesk Contact Center? It’s easy to use, and it makes training new staff straightforward. Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? Sometimes, finding what I’m looking for can be a bit confusing. Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? customer response and time line Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 4/8/2026 "Powerful tool with various features" 4/5 What do you like best about Zendesk Contact Center? Even though it is a very comprehensive tool, it still maintains the simplicity that makes the user's life easier on a daily basis. Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? Sometimes, connection issues may occur depending on your region or your ISP. Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? A more personal contact with the client. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller inviteAI Translated ![UMI MAMDUDAH T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "UMI MAMDUDAH T.") UT UMI MAMDUDAH T. Freelance QA Tester Mid-Market (51-1000 emp.) 5/27/2025 "Efficient Tool for Managing Customer Emails and Escalations" 5/5 What do you like best about Zendesk Contact Center? I used Zendesk for more than 5 years as an email customer support agent at Lazada Indonesia. In my experience, Zendesk is very user-friendly and effective for handling customer emails. Every email automatically becomes a ticket that we can track and prioritize. For example, when a customer complained that a product hadn't arrived, I would check the shipping status in another system (such as BOB), then go back to Zendesk to reply to the customer and apologize for the late delivery. I also escalated the issue to the shipping team through Zendesk. We used the “Pending” status to indicate that we were waiting for a response from the relevant team. This workflow made it easy to coordinate between departments. Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? Sometimes the interface was a bit slow during peak hours. Also, some of the advanced automation features required extra training to use efficiently. Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? Zendesk QA helps manage and prioritize customer emails more efficiently. As a customer support agent, every incoming email automatically becomes a ticket in Zendesk, allowing us to track its progress, respond quickly, and escalate if needed. For example, when customers report delayed deliveries, I can check the shipping system (like BOB), update the customer via Zendesk, and set the ticket to "Pending" while coordinating with the logistics team. This structured workflow improves team collaboration and ensures no customer issues are left unresolved. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Entertainment](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Entertainment") UE Verified User in Entertainment Small-Business (50 or fewer emp.) 3/19/2026 "Using Zendesk Contact Center" 3/5 What do you like best about Zendesk Contact Center? I've only used this feature a few times....our account changed and so not really using this too much. Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? there's nothing really that I don't like. Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? when I have contacted someone they are very helpful and quick to reply. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Huascar S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Huascar S.") HS Huascar S. Q Enterprise (\> 1000 emp.) 6/20/2025 "Great tool to evaluate and share insights" 4.5/5 What do you like best about Zendesk Contact Center? It's easy to set up various assignments, calibrations, and scorecards. It's very reliable and provides visibility about individual and team scores. Updates are easy to roll out and implement without losing data. Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? Some AI features are immature, and I can't coach them directly. Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? Team performance visibility and reports granularity. I can create scorecards that truly reflect the team's performance and that provide actionable insights for the team Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Zendesk Contact Center? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Zendesk Contact Center ](https://www.g2.com/products/zendesk-contact-center/discussions/new) GU Guest User What is Klaus used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-klaus-used-for) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 6 years ago What integrations does Local Measure offer? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/what-integrations-does-local-measure-offer) [ View all Discussions ](https://www.g2.com/products/zendesk-contact-center/discuss) ## Pricing Options Pricing provided by Zendesk Contact Center. ### Zendesk Contact Center Starting at $83.00 1 agent Per Month ### Minutes Block $33.00 1 agent Per Month [ View More Pricing Information ](https://www.g2.com/products/zendesk-contact-center/pricing) Zendesk Contact Center Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5262ff93769d101bb9d1152c5e624139/maestroqa.png "Product Avatar Image") MaestroQA 4.8/5(325) [ Compare Now ](https://www.g2.com/compare/maestroqa-vs-zendesk-contact-center) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_131a129b4d8a2f3979e75ebf215576a6/playvox-quality-management.png "Product Avatar Image") Playvox Quality Management 4.8/5(1,163) [ Compare Now ](https://www.g2.com/compare/playvox-quality-management-vs-zendesk-contact-center) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7f494745c459e43bff60695e304f57d0/scorebuddycx.png "Product Avatar Image") ScorebuddyCX 4.5/5(835) [ Compare Now ](https://www.g2.com/compare/scorebuddycx-vs-zendesk-contact-center) ##### ##### Zendesk Contact Center Features Administration User, Role, and Access Management Performance and Reliability Quality Assurance Evaluation Calibration Reports Engagement Feedback Dashboards Training Performance Third-Party Integrations Compliance [ View More Features ](https://www.g2.com/products/zendesk-contact-center/features) ## 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