--- title: Zendesk Contact Center Reviews meta\_title: 'Zendesk Contact Center Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 314 reviews by the users' company size, role or industry to find out how Zendesk Contact Center works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 314 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Zendesk Contact Center Reviews & Product Details Visit Website Zendesk for Contact Center is built with AI at its core to remove the gaps between channels, agents, and systems so every contact gets resolved faster across voice, self-service, and digital. Powered by the Zendesk Resolution Platform, it simplifies operations, accelerates service, and eliminates the fragility of legacy stacks and bolted-on tools. AI is embedded across every channel to accelerate agents and deflect the rest. Voice is native with AI Agents and Voice Copilot. And AI powered WFM, QA and reporting are included, no vendors to chase, no code to manage. Whether you're scaling quickly, expanding globally, or ditching a cobbled-together stack, Zendesk equips you to deliver faster service, better experiences, and leaner operations from day one. * * * Product Website Zendesk Contact Center Seller [Zendesk](https://www.g2.com/sellers/zendesk) Discussions [Zendesk Contact Center Community](https://www.g2.com/products/zendesk-contact-center/discuss) Solution Type All-in-One Show More ## Pricing Pricing provided by Zendesk Contact Center. ### Zendesk Contact Center Starting at $83.00 1 agent Per Month [ View More Pricing Information ](https://www.g2.com/products/zendesk-contact-center/pricing) Zendesk Solutions (1) See how Zendesk products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") Zendesk SolutionBy Zendesk ](/sellers/zendesk/solutions/zendesk) Show More ## Zendesk Contact Center Integrations (5) What do users say about integrations? Verified by Zendesk Contact Center [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Service (formerly Salesforce Service Cloud) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amazon Connect ](https://www.g2.com/products/amazon-connect/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dialpad Connect ](https://www.g2.com/products/dialpad-connect/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Linear ](https://www.g2.com/products/linear/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews) Show More ![Richard A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Richard A.") RA Richard A. Coordenador de Operações - Projetos, CX e Planejamento Mid-Market (51-1000 emp.) 5/20/2026 "Truly Understood with Amazing Support" 5/5 What do you like best about Zendesk Contact Center? I feel truly understood, and I’ve received amazing support. Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? I don’t have any dislikes yet, and I’m really happy so far. Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? I reduced human calls Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") AI Verified User in Insurance Mid-Market (51-1000 emp.) 5/19/2026 "Zendesk Contact Center: A Great One-Stop Shop for Quick, Helpful Answers" 4/5 What do you like best about Zendesk Contact Center? The Zendesk Contact Center is a great one-stop-shop for our clients and end users to get helpful information quickly. Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? The information on the Contact Center can grow stale quickly because of our speed of growth. Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? Contact Center is solving our easy, quickly solvable problems which allows our agents to have more time to handle the complex issues coming in. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") AH Verified User in Hospitality Small-Business (50 or fewer emp.) 3/24/2026 "The solution is easy to use." 4.5/5 What do you like best about Zendesk Contact Center? The reporting is incredibly deep. Being able to see real-time sentiment and call volume trends allows us to be much more proactive with our staffing and service quality. Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? The pay-per-minute voice pricing makes our monthly billing unpredictable and significantly more expensive than flat-rate alternatives during peak seasons Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? Zendesk Contact Center solves the problem of fragmented support silos by unifying voice and digital data into an AI-powered hub, which benefits you by automating routine tasks and enabling your team to deliver faster, more personalized service Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Jan T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jan T.") JT Jan T. Fleet Specialist Mid-Market (51-1000 emp.) 9/17/2025 "Zendesk a seamless app" 5/5 What do you like best about Zendesk Contact Center? Was able to see My Quality score and Surveys from our supervisors and clients feedback . It helps me improve if there will be some misses on my part. Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? There's nothing I hate about the app since it was easy and friendly for a non techsavy guys Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? Self improvements: I was able to see my chats history that being reviewed and my supervisor has minor corrections for it. I got an opportunity to learn. That goes to my surveys from our clients. It's fun to read positive feedbacks and I take the negative ones as a challenge for improving myself. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User Profile ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") IC Verified User in Consumer Services Small-Business (50 or fewer emp.) 10/13/2025 "Zendesk Makes CX Work Effortless and Efficient" 4.5/5 What do you like best about Zendesk Contact Center? Zendesk is extremely user-friendly and simple to navigate. I really appreciate how easily I can move between tickets and profiles, merge interactions, leave both public and internal notes, escalate issues, and more. It truly makes my work as a CX service representative much easier in every way! Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? The one aspect of Zendesk that I find frustrating is that I can't locate a view showing all the tickets I've interacted with during a day, even if those tickets are no longer assigned to me. Adding this feature would be a significant improvement! Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? Customers can easily reach out and receive assistance right away from CX agents like me! It's simple to go through tickets and responses, making customer service faster and more efficient. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services 6/15/2026 "Robust Automations and APIs That Help Us Standardise Across Teams" 4/5 What do you like best about Zendesk Contact Center? Robust and dynamic so much you can do with it Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? The email experience for clients is bad and its slower than platforms like freshdesk Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? Ticket resolution workforce management monthly reporting and dashboards centralised customer management platform Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") EF Verified User in Financial Services Mid-Market (51-1000 emp.) 5/20/2026 "Zendesk as a Scalable Solution" 4.5/5 What do you like best about Zendesk Contact Center? It’s a scalable solution that a smaller team can manage effectively. Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? Some of the reporting feels lacking right now. I’m hoping analyst co-pilot can help address some of these gaps. Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? They are unifying our user experience, helping our agents solve problems faster and scaling automated solutions where possible. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Small-Business (50 or fewer emp.) 5/20/2026 "A Centralized Hub That Brings Multiple Services Together" 4.5/5 What do you like best about Zendesk Contact Center? Having a centralized hub for multiple services and needs Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? Some of the limitations on integrations and functionality around apis and knowledge base Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? It allows for a fluid connection of customer interactions to better serve end users in a more cohesive and efficient manner Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 5/19/2026 "Zendesk’s Functionality and Ease of Use Streamlined Our Implementation" 5/5 What do you like best about Zendesk Contact Center? We love the functionality of Zendesk. The ease of use, and streamline implementation has benefited our company. Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? Some of the tools have limited capabilities. Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? Zendesk allows for all our departments to communicate with each other. It allows for easy reporting and QA Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") UC Verified User in Consumer Goods Mid-Market (51-1000 emp.) 5/20/2026 "Working with Zendesk" 4.5/5 What do you like best about Zendesk Contact Center? Easy to use, not being an IT person, do I need to learn more Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? A lot to understand, that is why I am here at the conference Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? No problems so far.... we have our IT folks at the conference Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ## Questions about Zendesk Contact Center? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Zendesk Contact Center ](https://www.g2.com/products/zendesk-contact-center/discussions/new) GU Guest User What is Klaus used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-klaus-used-for) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 6 years ago What integrations does Local Measure offer? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/what-integrations-does-local-measure-offer) [ View all Discussions ](https://www.g2.com/products/zendesk-contact-center/discuss) ## Pricing Options Pricing provided by Zendesk Contact Center. ### Zendesk Contact Center Starting at $83.00 1 agent Per Month ### Minutes Block $33.00 1 agent Per Month [ View More Pricing Information ](https://www.g2.com/products/zendesk-contact-center/pricing) Zendesk Contact Center Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5262ff93769d101bb9d1152c5e624139/maestroqa.png "Product Avatar Image") MaestroQA 4.8/5(325) [ Compare Now ](https://www.g2.com/compare/maestroqa-vs-zendesk-contact-center) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_131a129b4d8a2f3979e75ebf215576a6/playvox-quality-management.png "Product Avatar Image") Playvox Quality Management 4.8/5(1,163) [ Compare Now ](https://www.g2.com/compare/playvox-quality-management-vs-zendesk-contact-center) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7f494745c459e43bff60695e304f57d0/scorebuddycx.png "Product Avatar Image") ScorebuddyCX 4.5/5(835) [ Compare Now ](https://www.g2.com/compare/scorebuddycx-vs-zendesk-contact-center) ##### ##### Zendesk Contact Center Features Administration User, Role, and Access Management Performance and Reliability Quality Assurance Evaluation Calibration Reports Engagement Feedback Dashboards Training Performance Third-Party Integrations Compliance [ View More Features ](https://www.g2.com/products/zendesk-contact-center/features) ## 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