--- title: Zendesk Contact Center Reviews meta\_title: 'Zendesk Contact Center Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 314 reviews by the users' company size, role or industry to find out how Zendesk Contact Center works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 314 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Zendesk Contact Center Reviews & Product Details Visit Website Zendesk for Contact Center is built with AI at its core to remove the gaps between channels, agents, and systems so every contact gets resolved faster across voice, self-service, and digital. Powered by the Zendesk Resolution Platform, it simplifies operations, accelerates service, and eliminates the fragility of legacy stacks and bolted-on tools. AI is embedded across every channel to accelerate agents and deflect the rest. Voice is native with AI Agents and Voice Copilot. And AI powered WFM, QA and reporting are included, no vendors to chase, no code to manage. Whether you're scaling quickly, expanding globally, or ditching a cobbled-together stack, Zendesk equips you to deliver faster service, better experiences, and leaner operations from day one. * * * Product Website Zendesk Contact Center Seller [Zendesk](https://www.g2.com/sellers/zendesk) Discussions [Zendesk Contact Center Community](https://www.g2.com/products/zendesk-contact-center/discuss) Solution Type All-in-One Show More ## Pricing Pricing provided by Zendesk Contact Center. ### Zendesk Contact Center Starting at $83.00 1 agent Per Month [ View More Pricing Information ](https://www.g2.com/products/zendesk-contact-center/pricing) Zendesk Solutions (1) See how Zendesk products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") Zendesk SolutionBy Zendesk ](/sellers/zendesk/solutions/zendesk) Show More ## Zendesk Contact Center Integrations (5) What do users say about integrations? Verified by Zendesk Contact Center [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Service (formerly Salesforce Service Cloud) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amazon Connect ](https://www.g2.com/products/amazon-connect/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Dialpad Connect ](https://www.g2.com/products/dialpad-connect/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Linear ](https://www.g2.com/products/linear/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews) Show More MH Michelle H. Enterprise (\> 1000 emp.) 5/19/2026 "Incredibly User-Friendly Experience" 5/5 What do you like best about Zendesk Contact Center? I like how user-friendly it is and how quickly the app works. Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? Because several of the tools are so similar, it isn’t always clear which one I should use for optimization. Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? We use it to centralize our help center, keep everything consistent, and gain better metrics and visibility across our support content. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Ryan M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ryan M.") RM Ryan M. Customer Experience & Operations Manager Small-Business (50 or fewer emp.) 5/20/2026 "Always Reliable, Always There" 4/5 What do you like best about Zendesk Contact Center? Everything is all in one. The new look is fantastic and is easy to use. It covers everything I need. Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? Can sometimes be a little complex to initiate a setup, but the support is always helpful Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? Having a unified inbox allowing my team to focus on a multibrand solution. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Legal Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Legal Services") AL Verified User in Legal Services Mid-Market (51-1000 emp.) 5/19/2026 "Great Integration, but implementation costs are overwhelming" 1.5/5 What do you like best about Zendesk Contact Center? I love the integration with Zendesk Support. We currently use Zendesk Talk and Zendesk Contact Center seems to be a natural evolution of the Talk Tools. Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? Honestly, the integration services for us were a 100% non-starter. The next nearest competitor was 20% less for implementation services. Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? Contact Center is a simple process for our agents. They have a single queue and distribution is sent using Omnichannel Routing. However our previous tool was having notable call quality issues. The new tools don't have that. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![accord A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "accord A.") AA accord A. Vice President of IT Mid-Market (51-1000 emp.) 5/12/2026 "Great for ticketing" 5/5 What do you like best about Zendesk Contact Center? What I like most about the Zendesk contact center is how easy it is to use and how helpful it has been for me. Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? It lacks public experience, crawl capabilities, and knowledge bases. Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? It’s helping me reduce onboarding effort and get better vendor-managed solutions. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") IT Verified User in Telecommunications 7/8/2026 Guest users or non-business users of the software, not included in G2 scores. "Great experience in learning and experimenting with Zendesk Customer Service" 5/5 What do you like best about Zendesk Contact Center? The contact center looks modern and state-of-the-art, with a cloud-based solution set that’s simple and easy to use. Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? I haven’t used it enough yet to dislike any of the features. Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? I’m responding to inbound calls much more effectively and meeting all the KPIs, like AHT and FCR, in the best possible way. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") UA Verified User in Automotive Mid-Market (51-1000 emp.) 12/11/2025 "Zendesk Reporting has changed our lives!" 3.5/5 What do you like best about Zendesk Contact Center? I appreciate the omnichannel experience. Our customers contact us via in-app chat, email, or phone, and Zendesk brings all these interactions together in one place. This unified approach is crucial for providing responsive, real-time support. The dashboards and reporting tools also offer valuable insights into ticket volume, response times, and customer satisfaction, enabling us to confidently refine our processes. They also provide clear visibility into feature-related questions, user pain points, and support trends, which helps our product and engineering teams enhance the platform more efficiently. Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? I would really like to see better notifications for when a new ticket is received, no matter which channel it comes from. Currently, I only get alerts for new chats, but if an email ticket is assigned to my inbox, I don't receive any notification. I also believe the platform could improve how it notifies users when they are mentioned in a ticket. Although being added to the followers list and getting an email notification is useful, there isn't an in-platform alert to inform you when you've been mentioned in a conversation. Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? Before switching to Zendesk, we relied on another platform but struggled to obtain the specific reports we needed about our agents. With Zendesk, the reporting tools and dashboards have proven to be extremely valuable. They provide me with clear insights into ticket trends, team performance, and customer satisfaction, which in turn helps me coach representatives, identify training needs, and refine our processes as our SaaS product expands. Additionally, Zendesk’s scalability and collaboration features make it easy to coordinate with cross-functional teams whenever technical issues come up. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Lara K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lara K.") LK Lara K. WFM & BA Mid-Market (51-1000 emp.) 5/27/2026 "Excited to Explore ZD’s Contact Center" 4/5 What do you like best about Zendesk Contact Center? I am excited to dive more into the contact center offered by ZD Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? It still lacks the full capability of most CRMs Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? Solves the unification of analytics across channels Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Jill P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jill P.") JP Jill P. Small-Business (50 or fewer emp.) 5/20/2026 "Everything in One Place—Simple and Convenient" 4/5 What do you like best about Zendesk Contact Center? I like having everything in one place. It simplifies the data stream. Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? Phone calls often have errors and can’t be answered. Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? Keeps all customers contacts in one streamlined location. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Computer Games](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Games") AC Verified User in Computer Games 6/24/2026 "Seamless and smooth" 3/5 What do you like best about Zendesk Contact Center? The real-time monitoring, agent reporting, and trend analysis tools are great. Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? Better tools for fine tuning how AI assistants interact with customers and each other would be helpful. Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? We are able to automate routine tasks and workflows with AI tools and Copilot. This makes us go faster and better. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Dale S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dale S.") DS Dale S. Community manager Small-Business (50 or fewer emp.) 3/19/2026 "ZD is pretty good!" 4.5/5 What do you like best about Zendesk Contact Center? The way permissions are and we able to edit articles with ease. Review collected by and hosted on G2.com. What do you dislike about Zendesk Contact Center? They updated the way HTML displays on articles and I don't really like it. Review collected by and hosted on G2.com. What problems is Zendesk Contact Center solving and how is that benefiting you? We’re able to direct our players to an external player support portal, while our agents use a private one. This setup benefits both our players and the end users of our products. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ## Questions about Zendesk Contact Center? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Zendesk Contact Center ](https://www.g2.com/products/zendesk-contact-center/discussions/new) GU Guest User What is Klaus used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-klaus-used-for) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 6 years ago What integrations does Local Measure offer? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/what-integrations-does-local-measure-offer) [ View all Discussions ](https://www.g2.com/products/zendesk-contact-center/discuss) ## Pricing Options Pricing provided by Zendesk Contact Center. ### Zendesk Contact Center Starting at $83.00 1 agent Per Month ### Minutes Block $33.00 1 agent Per Month [ View More Pricing Information ](https://www.g2.com/products/zendesk-contact-center/pricing) Zendesk Contact Center Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5262ff93769d101bb9d1152c5e624139/maestroqa.png "Product Avatar Image") MaestroQA 4.8/5(325) [ Compare Now ](https://www.g2.com/compare/maestroqa-vs-zendesk-contact-center) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_131a129b4d8a2f3979e75ebf215576a6/playvox-quality-management.png "Product Avatar Image") Playvox Quality Management 4.8/5(1,163) [ Compare Now ](https://www.g2.com/compare/playvox-quality-management-vs-zendesk-contact-center) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7f494745c459e43bff60695e304f57d0/scorebuddycx.png "Product Avatar Image") ScorebuddyCX 4.5/5(835) [ Compare Now ](https://www.g2.com/compare/scorebuddycx-vs-zendesk-contact-center) ##### ##### Zendesk Contact Center Features Administration User, Role, and Access Management Performance and Reliability Quality Assurance Evaluation Calibration Reports Engagement Feedback Dashboards Training Performance Third-Party Integrations Compliance [ View More Features ](https://www.g2.com/products/zendesk-contact-center/features) ## 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