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Compare Totango and ZapScale 
Featured Products
At a Glance
Market Segments
Mid-Market (57.2% of reviews)
Small-Business (52.6% of reviews)
Entry-Level Pricing
Contact Us Per Year
$500.00 Per Month
Totango
Star Rating
(1,146)4.3 out of 5
Market Segments
Mid-Market (57.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Browse all 2 pricing plansZapScale
Star Rating
(115)4.8 out of 5
Market Segments
Small-Business (52.6% of reviews)
Pros & Cons
Entry-Level Pricing
$500.00 Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Totango excels in user-friendliness, with many users appreciating its intuitive dashboards that simplify tracking customer health and engagement. One user highlighted how seamlessly it integrates with Salesforce, making updates effortless and convenient.
- Users say that ZapScale provides a comprehensive 360° view of customers by integrating data from various sources like CRM, support, and billing. This holistic approach is praised for helping customer success managers prioritize their efforts effectively.
- Reviewers mention that while Totango has a solid overall G2 Score, it faces challenges in implementation, with some users noting that the setup process can be less straightforward compared to ZapScale, which is recognized for its quick onboarding and ready-made playbooks.
- According to verified reviews, ZapScale shines in predictive analytics, with users appreciating its ability to forecast churn and help manage customer relationships proactively. This feature is particularly beneficial for B2B companies looking to maintain positive customer sentiments.
- Users highlight that Totango's strength lies in its ability to provide clear visibility into accounts and tasks, making it easier for teams to manage customer success activities without juggling multiple tools. This is a significant advantage for those who prioritize streamlined workflows.
- Reviewers note that while ZapScale has a higher star rating, Totango's larger number of reviews suggests a more established user base, which can provide potential buyers with greater confidence in its reliability and performance over time.
Pricing
Entry-Level Pricing
Totango
Enterprise
Contact Us
Per Year
Efficiently scale customer success with solutions backed by enterprise-grade privacy, security, and customization.
- 10 users (Practitioner seats)
- 2,000 customer accounts
- 5 teams
ZapScale
Startup Plan
$500.00
Per Month
- This pricing is for startups with upto 100 customers, ZapScale offers unlimited users in your organization, unlimited app integration & 1 day onboarding. You will be able to track upto 10 product features / event tracked & retain data for 90 days. Below is the detailed product feature list:
- Customer 360 view
- Health Analytics
Free Trial
Totango
No trial information availableZapScale
No trial information availableRatings
Meets Requirements
8.3
966
9.3
108
Ease of Use
8.2
980
9.4
109
Ease of Setup
7.4
492
9.1
74
Ease of Admin
7.8
360
8.9
29
Quality of Support
8.4
814
9.6
107
Has the product been a good partner in doing business?
8.6
360
9.3
29
Product Direction (% positive)
8.7
943
9.6
108
Features by Category
Customer Information
8.2
772
|
Verified
9.4
91
8.5
752
|
Verified
9.2
89
8.4
746
|
Verified
9.1
88
7.7
639
|
Verified
9.0
89
8.5
759
|
Verified
9.2
89
8.0
697
|
Verified
9.2
88
7.3
569
|
Verified
8.9
84
Predictions
7.8
664
|
Verified
9.3
87
7.1
632
|
Verified
9.0
85
7.9
674
|
Verified
9.2
86
6.5
495
|
Verified
8.6
81
Platform
8.0
753
|
Verified
9.2
90
7.7
690
|
Verified
9.2
90
7.9
690
|
Verified
9.1
84
8.0
700
|
Verified
9.2
87
7.9
725
|
Verified
9.3
87
7.9
716
|
Verified
9.1
87
8.3
710
|
Verified
9.0
87
8.5
632
|
Verified
9.4
86
8.2
741
|
Verified
9.4
87
8.3
709
|
Verified
9.4
88
Generative AI
Feature Not Available
9.1
46
Feature Not Available
9.1
46
Agentic AI - Customer Success
7.5
53
Not enough data
7.8
52
Not enough data
8.0
51
Not enough data
7.7
51
Not enough data
7.6
52
Not enough data
User Analysis
7.1
50
Not enough data
7.0
55
Not enough data
User Support
7.9
55
Not enough data
6.9
39
Not enough data
Feature Not Available
Not enough data
Walkthrough Type
Feature Not Available
Not enough data
6.6
41
Not enough data
Platform Basics - Digital Adoption Platform
7.1
7
Not enough data
6.4
7
Not enough data
Analytics - Digital Adoption Platform
6.2
7
Not enough data
Functions - Digital Adoption Platform
7.1
7
Not enough data
5.8
8
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Data Sourcing
8.1
178
|
Verified
Not enough data
8.1
178
|
Verified
Not enough data
7.1
110
Not enough data
7.6
113
Not enough data
Intelligence
Feature Not Available
Not enough data
7.2
157
|
Verified
Not enough data
Feature Not Available
Not enough data
Sales Team
7.4
68
Not enough data
Feature Not Available
Not enough data
7.6
74
Not enough data
Intelligence
7.3
72
Not enough data
6.8
66
Not enough data
6.8
62
Not enough data
Mapping
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Customer Revenue Optimization
8.6
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
7.9
7
Not enough data
8.3
7
Not enough data
7.9
8
Not enough data
Platform Basics
8.0
143
Not enough data
7.7
146
Not enough data
8.2
139
Not enough data
Feature Not Available
Not enough data
7.6
132
Not enough data
Agentic AI - Customer Journey Mapping
7.1
18
Not enough data
Platform Basics
8.4
228
|
Verified
Not enough data
8.2
227
|
Verified
Not enough data
Platform Data
8.0
221
|
Verified
Not enough data
7.9
222
|
Verified
Not enough data
8.3
242
|
Verified
Not enough data
8.2
227
|
Verified
Not enough data
Platform Additional Functionality
8.2
219
|
Verified
Not enough data
7.9
227
|
Verified
Not enough data
8.1
199
Not enough data
Agentic AI - Customer Journey Analytics
7.3
15
Not enough data
8.4
15
Not enough data
8.0
15
Not enough data
7.8
15
Not enough data
Analytics
8.1
101
Not enough data
8.2
95
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customization
8.0
90
Not enough data
Feature Not Available
Not enough data
7.6
76
Not enough data
Feature Not Available
Not enough data
Generative AI
6.4
51
Not enough data
6.4
52
Not enough data
Agentic AI - Experience Management
8.1
8
Not enough data
8.5
8
Not enough data
8.5
8
Not enough data
8.5
8
Not enough data
Onboarding Setup
8.2
221
Not enough data
7.9
212
Not enough data
8.0
202
Not enough data
Project Tracking
8.2
199
Not enough data
Feature Not Available
Not enough data
8.0
195
Not enough data
8.4
212
Not enough data
8.0
193
Not enough data
Customer Engagement
7.9
188
Not enough data
8.0
204
Not enough data
7.7
199
Not enough data
8.3
198
Not enough data
Feature Not Available
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Totango and ZapScale are categorized as Customer Success
Unique Categories
ZapScale has no unique categories
Reviews
Reviewers' Company Size
Totango
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ZapScale
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
36.0%
Information Technology and Services
18.9%
Telecommunications
4.3%
Internet
3.5%
Marketing and Advertising
3.4%
Other
33.9%
Information Technology and Services
36.8%
Computer Software
26.3%
Marketing and Advertising
12.3%
Financial Services
3.5%
Accounting
2.6%
Other
18.4%
Alternatives
Discussions
What are best practices for CSM assignment process - both dynamic and static?
2 Comments
GN
Hi Tony, can we please move the conversation to forum.totango.com - we don't really track this discussion board that frequentlyRead more
What would be the best way to load the pages faster?
2 Comments
JT
Only way I've seen is to restrict your filters on notifications (the first page for me at least)Read more
How much does Totango cost?
1 Comment
Official Response from Totango
Totango is FREE for small teams and individuals and offers a 30 Day FREE trial, no credit card required to all other packages. You can check it out at...Read more
ZapScale has no discussions with answers
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