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Compare ChurnZero and ZapScale 
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At a Glance
Market Segments
Mid-Market (63.4% of reviews)
Small-Business (52.6% of reviews)
Entry-Level Pricing
No pricing available
$500.00 Per Month
ChurnZero
Star Rating
(1,535)4.7 out of 5
Market Segments
Mid-Market (63.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ChurnZeroZapScale
Star Rating
(115)4.8 out of 5
Market Segments
Small-Business (52.6% of reviews)
Pros & Cons
Entry-Level Pricing
$500.00 Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ChurnZero excels in its Customer Health Scores with a rating of 8.9, while ZapScale shines even brighter with a score of 9.5, indicating that ZapScale provides more robust tools for monitoring customer engagement and satisfaction.
- Reviewers mention that ChurnZero's Ease of Setup is rated at 7.8, which some users find challenging, whereas ZapScale's score of 9.2 suggests a more user-friendly onboarding experience, making it easier for teams to get started quickly.
- G2 users highlight that ChurnZero's Quality of Support is impressive with a score of 9.6, but ZapScale slightly edges it out with a score of 9.7, indicating that users may find even more responsive and helpful support with ZapScale.
- Users on G2 report that ChurnZero's Playbooks feature is rated at 8.7, which is useful but not as comprehensive as ZapScale's 9.1 rating, suggesting that ZapScale offers more effective strategies for customer engagement.
- Reviewers mention that ChurnZero's Data Security is rated at 9.1, which is solid, but ZapScale's higher score of 9.5 indicates a stronger emphasis on protecting user data, a critical factor for many businesses.
- Users say that while ChurnZero provides decent Analytics capabilities with a score of 8.6, ZapScale's 9.3 rating suggests a more advanced and user-friendly analytics suite, allowing for better insights into customer behavior and trends.
Pricing
Entry-Level Pricing
ChurnZero
No pricing availableZapScale
Startup Plan
$500.00
Per Month
- This pricing is for startups with upto 100 customers, ZapScale offers unlimited users in your organization, unlimited app integration & 1 day onboarding. You will be able to track upto 10 product features / event tracked & retain data for 90 days. Below is the detailed product feature list:
- Customer 360 view
- Health Analytics
Free Trial
ChurnZero
No trial information availableZapScale
No trial information availableRatings
Meets Requirements
9.0
1,254
9.3
108
Ease of Use
8.5
1,262
9.4
109
Ease of Setup
7.9
580
9.1
74
Ease of Admin
8.5
517
8.9
29
Quality of Support
9.5
1,169
9.6
107
Has the product been a good partner in doing business?
9.6
522
9.3
29
Product Direction (% positive)
9.4
1,190
9.6
108
Features by Category
Customer Information
8.9
1005
|
Verified
9.4
91
9.1
985
|
Verified
9.2
89
8.9
981
|
Verified
9.1
88
8.7
940
|
Verified
9.0
89
9.1
1002
|
Verified
9.2
89
8.7
922
|
Verified
9.2
88
8.5
826
|
Verified
8.9
84
Predictions
8.6
967
|
Verified
9.3
87
7.8
742
|
Verified
9.0
85
8.6
830
|
Verified
9.2
86
7.5
637
|
Verified
8.6
81
Platform
8.6
990
|
Verified
9.2
90
8.5
892
|
Verified
9.2
90
8.5
868
|
Verified
9.1
84
8.7
902
|
Verified
9.2
87
8.9
966
|
Verified
9.3
87
8.6
934
|
Verified
9.1
87
9.0
900
|
Verified
9.0
87
9.1
837
|
Verified
9.4
86
9.2
959
|
Verified
9.4
87
9.1
916
|
Verified
9.4
88
Generative AI
7.7
308
9.1
46
7.8
307
9.1
46
Agentic AI - Customer Success
7.5
64
Not enough data
7.5
63
Not enough data
7.5
64
Not enough data
7.2
63
Not enough data
7.2
63
Not enough data
User Analysis
8.9
125
Not enough data
8.9
133
Not enough data
User Support
9.2
138
Not enough data
7.9
71
Not enough data
8.7
98
Not enough data
Walkthrough Type
8.1
91
Not enough data
8.2
85
Not enough data
Platform Basics - Digital Adoption Platform
9.3
9
Not enough data
9.0
10
Not enough data
Analytics - Digital Adoption Platform
9.8
8
Not enough data
Functions - Digital Adoption Platform
9.8
8
Not enough data
10.0
7
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Sales Team
8.2
83
Not enough data
8.4
82
Not enough data
8.8
98
Not enough data
Intelligence
8.3
92
Not enough data
7.5
85
Not enough data
8.1
83
Not enough data
Mapping
8.0
81
Not enough data
8.3
86
Not enough data
Agentic AI - Customer Revenue Optimization
7.9
11
Not enough data
7.8
12
Not enough data
7.6
12
Not enough data
7.4
12
Not enough data
7.8
12
Not enough data
8.0
11
Not enough data
Platform Basics
8.4
159
Not enough data
8.5
162
Not enough data
8.6
147
Not enough data
8.3
140
Not enough data
8.5
153
Not enough data
Agentic AI - Customer Journey Mapping
7.0
23
Not enough data
Platform Basics
8.6
181
Not enough data
8.7
188
Not enough data
Platform Data
8.6
190
Not enough data
8.5
181
Not enough data
9.0
200
Not enough data
8.6
182
Not enough data
Platform Additional Functionality
8.6
180
Not enough data
8.6
190
Not enough data
8.9
186
Not enough data
Agentic AI - Customer Journey Analytics
7.8
20
Not enough data
7.9
20
Not enough data
7.8
20
Not enough data
7.6
20
Not enough data
Analytics
8.8
212
Not enough data
8.7
192
Not enough data
8.4
154
Not enough data
7.5
127
Not enough data
Customization
8.4
155
Not enough data
7.6
115
Not enough data
8.1
114
Not enough data
8.1
121
Not enough data
Generative AI
8.0
92
Not enough data
8.1
91
Not enough data
Agentic AI - Experience Management
6.8
11
Not enough data
6.7
11
Not enough data
5.9
11
Not enough data
6.7
11
Not enough data
Onboarding Setup
8.9
304
Not enough data
8.6
292
Not enough data
8.6
272
Not enough data
Project Tracking
8.8
279
Not enough data
8.6
266
Not enough data
8.5
262
Not enough data
8.8
308
Not enough data
8.7
269
Not enough data
Customer Engagement
8.4
261
Not enough data
8.8
283
Not enough data
8.2
242
Not enough data
8.8
279
Not enough data
8.6
269
Not enough data
Categories
Categories
Shared Categories
ChurnZero and ZapScale are categorized as Customer Success
Unique Categories
ChurnZero is categorized as Client Onboarding, Experience Management, Customer Revenue Optimization, Digital Adoption Platform, Customer Journey Analytics, and Customer Journey Mapping
ZapScale has no unique categories
Reviews
Reviewers' Company Size
ChurnZero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ZapScale
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.0%
Information Technology and Services
16.4%
Marketing and Advertising
4.9%
Computer & Network Security
3.7%
Financial Services
2.2%
Other
35.8%
Information Technology and Services
36.8%
Computer Software
26.3%
Marketing and Advertising
12.3%
Financial Services
3.5%
Accounting
2.6%
Other
18.4%
Discussions
Does ChurnZero have a Customer Success blog?
2 Comments
Official Response from ChurnZero
Yes, we do. We publish new content at least once a week. Please find our blog here- https://churnzero.net/blog/Read more
What other products does ChurnZero integrate with?
1 Comment
Official Response from ChurnZero
ChurnZero's list of partner integrations is continually growing. Please see the current list here. https://churnzero.net/#integrations Read more
Are you hiring?
1 Comment
Official Response from ChurnZero
Yes, ChurnZero is hiring. Please check out our current job openings here. https://churnzero.net/careers/Read more
ZapScale has no discussions with answers
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