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Compare Gainsight Customer Success and ZapScale 
Featured Products
At a Glance
Market Segments
Mid-Market (57.6% of reviews)
Small-Business (52.6% of reviews)
Entry-Level Pricing
No pricing available
$500.00 Per Month
Gainsight Customer Success
Star Rating
(1,627)4.5 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Gainsight Customer SuccessZapScale
Star Rating
(115)4.8 out of 5
Market Segments
Small-Business (52.6% of reviews)
Pros & Cons
Entry-Level Pricing
$500.00 Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gainsight Customer Success excels in providing a comprehensive view of customer health metrics, with features like Gainsight Dashboards that integrate seamlessly with Salesforce CRM, allowing users to track NPS and health scores effectively.
- Users say that ZapScale stands out for its 360° customer view, integrating data from various sources such as CRM, support, and billing, which helps customer success managers (CSMs) quickly access vital information and drive customer success initiatives.
- According to verified reviews, Gainsight Customer Success is praised for its user-friendly interface, making navigation intuitive and enhancing daily productivity, while ZapScale is noted for its proactive analytics that help predict churn and prioritize customer engagement efforts.
- Reviewers mention that while Gainsight has a solid reputation, it faces challenges with setup and administration, as some users find the initial configuration more complex compared to ZapScale, which is highlighted for its quick implementation and ease of use.
- Users highlight that ZapScale's predictive analytics and ready-made KPIs allow for immediate action on customer success strategies, making it particularly beneficial for small businesses looking to streamline their processes, whereas Gainsight is more favored by mid-market companies with its advanced features.
- G2 reviewers note that while both platforms offer strong support, ZapScale receives higher marks for its quality of support and responsiveness, which is crucial for users who rely on timely assistance to manage customer relationships effectively.
Pricing
Entry-Level Pricing
Gainsight Customer Success
No pricing availableZapScale
Startup Plan
$500.00
Per Month
- This pricing is for startups with upto 100 customers, ZapScale offers unlimited users in your organization, unlimited app integration & 1 day onboarding. You will be able to track upto 10 product features / event tracked & retain data for 90 days. Below is the detailed product feature list:
- Customer 360 view
- Health Analytics
Free Trial
Gainsight Customer Success
No trial information availableZapScale
No trial information availableRatings
Meets Requirements
8.6
1,331
9.3
108
Ease of Use
8.0
1,363
9.4
109
Ease of Setup
6.6
703
9.1
74
Ease of Admin
6.9
626
8.9
29
Quality of Support
8.5
1,134
9.6
107
Has the product been a good partner in doing business?
8.9
636
9.3
29
Product Direction (% positive)
9.2
1,333
9.6
108
Features by Category
Customer Information
8.6
1094
|
Verified
9.4
91
8.5
1048
|
Verified
9.2
89
8.4
1039
|
Verified
9.1
88
8.2
1051
|
Verified
9.0
89
8.1
916
|
Verified
9.2
89
7.9
898
|
Verified
9.2
88
8.0
943
|
Verified
8.9
84
Predictions
8.0
929
|
Verified
9.3
87
7.4
818
|
Verified
9.0
85
8.1
890
|
Verified
9.2
86
6.8
643
|
Verified
8.6
81
Platform
8.2
1092
|
Verified
9.2
90
7.9
958
|
Verified
9.2
90
7.8
963
|
Verified
9.1
84
8.1
967
|
Verified
9.2
87
8.1
1011
|
Verified
9.3
87
8.1
1004
|
Verified
9.1
87
8.5
1008
|
Verified
9.0
87
8.6
918
|
Verified
9.4
86
8.4
1034
|
Verified
9.4
87
8.4
1006
|
Verified
9.4
88
Generative AI
7.0
291
9.1
46
7.1
292
9.1
46
Agentic AI - Customer Success
7.8
15
Not enough data
7.7
14
Not enough data
8.8
14
Not enough data
8.3
14
Not enough data
8.2
14
Not enough data
Sales Team
7.8
105
Not enough data
Feature Not Available
Not enough data
8.1
142
Not enough data
Intelligence
7.9
126
Not enough data
7.0
112
Not enough data
7.7
105
Not enough data
Mapping
7.7
113
Not enough data
8.1
125
Not enough data
Agentic AI - Customer Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.8
175
Not enough data
8.6
152
Not enough data
7.9
125
Not enough data
6.8
113
Not enough data
Customization
8.1
145
Not enough data
7.7
105
Not enough data
7.6
103
Not enough data
7.6
98
Not enough data
Generative AI
7.0
48
Not enough data
7.3
50
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gainsight Customer Success and ZapScale are categorized as Customer Success
Unique Categories
Gainsight Customer Success is categorized as Experience Management and Customer Revenue Optimization
ZapScale has no unique categories
Reviews
Reviewers' Company Size
Gainsight Customer Success
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ZapScale
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
39.0%
Information Technology and Services
20.3%
Marketing and Advertising
3.8%
Telecommunications
3.7%
Computer & Network Security
3.4%
Other
29.9%
Information Technology and Services
36.8%
Computer Software
26.3%
Marketing and Advertising
12.3%
Financial Services
3.5%
Accounting
2.6%
Other
18.4%
Discussions
How do we import notes from our previous history of customer data into gainsites newsfeed
2 Comments
KM
You can create a custom field on the Company object and write a rule to update that value. If you make this an editable rich text field, you can then make...Read more
What is Gainsight used for?
2 Comments
NS
Organizing information about customers to help those managing the account to document progress.Read more
What is Gainsight PX?
2 Comments
JD
Gainsight PX (Product Experience) allows you to target end users with engagements and guides based on usage analytics and other data, driving product...Read more
ZapScale has no discussions with answers
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