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Top 10 ZapScale Alternatives & Competitors

(115)4.8 out of 5

ZapScale is one of the most-searched tools in the Customer Success Software category on G2. Customer Success Software is used by teams seeking easy to use, productive platforms with features like playbooks, custom triggers, and surveys, according to G2 reviews. When comparing ZapScale with other tools, reviewers most often evaluate features and customer data as key differentiators.
The best overall alternative to ZapScale is Totango, rated ~4.3 stars on G2 from 1139+ reviewers. It is frequently praised for customer support and helpful. Other well-known alternatives to ZapScale are:

ChurnZero – known for helpful and automation (G2 star rating ~4.7)
Gainsight Customer Success – highly rated for centralized information and visibility (G2 star rating ~4.5)
Vitally – offers intuitive and customization (G2 star rating ~4.5)
Planhat – best suited for teams that need customer support and customization (G2 star rating ~4.5)

Browse top options below. Based on G2 review data, ZapScale is most commonly used in industries like Customer Success Software, Help Desk Software. Compare user ratings by vertical to find the best fit.

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Best Paid & Free Alternatives to ZapScale

Totango
ChurnZero
Gainsight Customer Success
Vitally
Planhat
Catalyst
Custify
ClientSuccess

Top 10 Alternatives to ZapScale Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how ZapScale stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Financial Services, and Online Media, and find the best product for your business.

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Planhat

By Planhat

4.5/5

(926)

Product Description

Reviewers say compared to ZapScale, Planhat is:

Slower to reach roi

Easier to do business with

Categories in common with ZapScale:

By Totango

Product Description

Reviewers say compared to ZapScale, Catalyst is:

Slower to reach roi

Categories in common with ZapScale:

By Custify

Product Description

Reviewers say compared to ZapScale, Custify is:

Slower to reach roi

Easier to do business with

Easier to admin

Categories in common with ZapScale:

Product Description

Reviewers say compared to ZapScale, ClientSuccess is:

Slower to reach roi

Easier to do business with

Easier to admin

Categories in common with ZapScale:

By HubSpot

Product Description

Reviewers say compared to ZapScale, HubSpot Service Hub is:

Slower to reach roi

Categories in common with ZapScale:

By TeamSupport

Product Description

TeamSupport: Customer Satisfaction, Streamlined TeamSupport is the premier ticketing and live chat solution designed for support teams looking to improve customer engagement and make agents’ lives easier. Our intuitive, AI-powered platform allows teams to spend less time on manual tasks and more time building stronger relationships with customers. TeamSupport allows agents to connect relevant teams, access valuable customer insights, and solve complex issues with less time and effort which ultimately improves customer satisfaction.

Reviewers say compared to ZapScale, TeamSupport is:

Slower to reach roi

Categories in common with ZapScale:

Customer Success