# Top 10 ZapScale Alternatives & Competitors
**Average Rating:** 4.8/5
**Total Number of Reviews:** 115
Research alternative solutions to ZapScale on G2, with real user reviews on competing tools. Customer Success Software is a widely used technology, and many people are seeking simple, popular software solutions with surveys, ai text summarization, and ai text generation. Other important factors to consider when researching alternatives to ZapScale include integration and customer data. The best overall ZapScale alternative is Totango. Other similar apps like ZapScale are ChurnZero, Gainsight Customer Success, Vitally, and Planhat. ZapScale alternatives can be found in [Customer Success Software](https://www.g2.com/categories/customer-success) but may also be in [Help Desk Software](https://www.g2.com/categories/help-desk) or [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i).


## Best Paid & Free Alternatives to ZapScale
  - [Totango](https://www.g2.com/products/totango/reviews)
  - [ChurnZero](https://www.g2.com/products/churnzero/reviews)
  - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews)
  - [Vitally](https://www.g2.com/products/vitally/reviews)
  - [Planhat](https://www.g2.com/products/planhat/reviews)
  - [Catalyst](https://www.g2.com/products/totango-catalyst/reviews)
  - [Custify](https://www.g2.com/products/custify/reviews)
  - [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews)
  - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews)
  - [Aviso](https://www.g2.com/products/aviso/reviews)

## Top 10 Alternatives to ZapScale Recently Reviewed By G2 Community
Browse options below. Based on reviewer data, you can see how ZapScale stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Financial Services, and Online Media, and find the best product for your business.


  ### 1. [Totango](https://www.g2.com/products/totango/reviews)
By Totango
**Average Rating:** 4.3/5
**Total Reviews:** 1,150
Enterprise Customer Success Platform that proactively drives adoption, retention, expansion, and strengthens reputation through actionable insights, scalable solutions, and meaningful customer engagement.


Reviewers say compared to ZapScale, Totango is:
- Slower to reach roi
Categories in common with ZapScale: [Customer Success](https://www.g2.com/categories/customer-success)

**Compare:** [ZapScale vs Totango](https://www.g2.com/compare/totango-vs-zapscale)
**Compare Totango with other alternatives:**
- [Totango vs ChurnZero](https://www.g2.com/compare/churnzero-vs-totango)
- [Totango vs Gainsight Customer Success](https://www.g2.com/compare/gainsight-customer-success-vs-totango)
- [Totango vs Vitally](https://www.g2.com/compare/totango-vs-vitally)
- [Totango vs Planhat](https://www.g2.com/compare/planhat-vs-totango)
- [Totango vs Catalyst](https://www.g2.com/compare/totango-catalyst-vs-totango)
- [Totango vs Custify](https://www.g2.com/compare/custify-vs-totango)
- [Totango vs ClientSuccess](https://www.g2.com/compare/clientsuccess-vs-totango)
- [Totango vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-totango)
- [Totango vs Aviso](https://www.g2.com/compare/aviso-vs-totango)

  ### 2. [ChurnZero](https://www.g2.com/products/churnzero/reviews)
By ChurnZero
**Average Rating:** 4.7/5
**Total Reviews:** 1,601
ChurnZero's real-time SaaS platform helps subscription businesses fight customer churn.


Reviewers say compared to ZapScale, ChurnZero is:
- Slower to reach roi
- Easier to do business with
Categories in common with ZapScale: [Customer Success](https://www.g2.com/categories/customer-success)

**Compare:** [ZapScale vs ChurnZero](https://www.g2.com/compare/churnzero-vs-zapscale)
**Compare ChurnZero with other alternatives:**
- [ChurnZero vs Totango](https://www.g2.com/compare/churnzero-vs-totango)
- [ChurnZero vs Gainsight Customer Success](https://www.g2.com/compare/churnzero-vs-gainsight-customer-success)
- [ChurnZero vs Vitally](https://www.g2.com/compare/churnzero-vs-vitally)
- [ChurnZero vs Planhat](https://www.g2.com/compare/churnzero-vs-planhat)
- [ChurnZero vs Catalyst](https://www.g2.com/compare/totango-catalyst-vs-churnzero)
- [ChurnZero vs Custify](https://www.g2.com/compare/churnzero-vs-custify)
- [ChurnZero vs ClientSuccess](https://www.g2.com/compare/churnzero-vs-clientsuccess)
- [ChurnZero vs HubSpot Service Hub](https://www.g2.com/compare/churnzero-vs-hubspot-service-hub)
- [ChurnZero vs Aviso](https://www.g2.com/compare/aviso-vs-churnzero)

  ### 3. [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews)
By Gainsight Inc.
**Average Rating:** 4.5/5
**Total Reviews:** 1,740
Gainsight CS is a complete Customer Success Platform.


Reviewers say compared to ZapScale, Gainsight Customer Success is:
- Slower to reach roi
Categories in common with ZapScale: [Customer Success](https://www.g2.com/categories/customer-success)

**Compare:** [ZapScale vs Gainsight Customer Success](https://www.g2.com/compare/gainsight-customer-success-vs-zapscale)
**Compare Gainsight Customer Success with other alternatives:**
- [Gainsight Customer Success vs Totango](https://www.g2.com/compare/gainsight-customer-success-vs-totango)
- [Gainsight Customer Success vs ChurnZero](https://www.g2.com/compare/churnzero-vs-gainsight-customer-success)
- [Gainsight Customer Success vs Vitally](https://www.g2.com/compare/gainsight-customer-success-vs-vitally)
- [Gainsight Customer Success vs Planhat](https://www.g2.com/compare/gainsight-customer-success-vs-planhat)
- [Gainsight Customer Success vs Catalyst](https://www.g2.com/compare/totango-catalyst-vs-gainsight-customer-success)
- [Gainsight Customer Success vs Custify](https://www.g2.com/compare/custify-vs-gainsight-customer-success)
- [Gainsight Customer Success vs ClientSuccess](https://www.g2.com/compare/clientsuccess-vs-gainsight-customer-success)
- [Gainsight Customer Success vs HubSpot Service Hub](https://www.g2.com/compare/gainsight-customer-success-vs-hubspot-service-hub)
- [Gainsight Customer Success vs Aviso](https://www.g2.com/compare/aviso-vs-gainsight-customer-success)

  ### 4. [Vitally](https://www.g2.com/products/vitally/reviews)
By Vitally
**Average Rating:** 4.5/5
**Total Reviews:** 701
Vitally helps your B2B company ensure the right customers continuously use your product in the right way.


Reviewers say compared to ZapScale, Vitally is:
- Easier to do business with
Categories in common with ZapScale: [Customer Success](https://www.g2.com/categories/customer-success)

**Compare:** [ZapScale vs Vitally](https://www.g2.com/compare/vitally-vs-zapscale)
**Compare Vitally with other alternatives:**
- [Vitally vs Totango](https://www.g2.com/compare/totango-vs-vitally)
- [Vitally vs ChurnZero](https://www.g2.com/compare/churnzero-vs-vitally)
- [Vitally vs Gainsight Customer Success](https://www.g2.com/compare/gainsight-customer-success-vs-vitally)
- [Vitally vs Planhat](https://www.g2.com/compare/planhat-vs-vitally)
- [Vitally vs Catalyst](https://www.g2.com/compare/totango-catalyst-vs-vitally)
- [Vitally vs Custify](https://www.g2.com/compare/custify-vs-vitally)
- [Vitally vs ClientSuccess](https://www.g2.com/compare/clientsuccess-vs-vitally)
- [Vitally vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-vitally)
- [Vitally vs Aviso](https://www.g2.com/compare/aviso-vs-vitally)

  ### 5. [Planhat](https://www.g2.com/products/planhat/reviews)
By Planhat
**Average Rating:** 4.5/5
**Total Reviews:** 931
Connect customer data, get actionable insights and drive customer actions. Planhat is a beautiful and intuitive Customer Success Software for SaaS.


Reviewers say compared to ZapScale, Planhat is:
- Slower to reach roi
- Easier to do business with
Categories in common with ZapScale: [Customer Success](https://www.g2.com/categories/customer-success)

**Compare:** [ZapScale vs Planhat](https://www.g2.com/compare/planhat-vs-zapscale)
**Compare Planhat with other alternatives:**
- [Planhat vs Totango](https://www.g2.com/compare/planhat-vs-totango)
- [Planhat vs ChurnZero](https://www.g2.com/compare/churnzero-vs-planhat)
- [Planhat vs Gainsight Customer Success](https://www.g2.com/compare/gainsight-customer-success-vs-planhat)
- [Planhat vs Vitally](https://www.g2.com/compare/planhat-vs-vitally)
- [Planhat vs Catalyst](https://www.g2.com/compare/totango-catalyst-vs-planhat)
- [Planhat vs Custify](https://www.g2.com/compare/custify-vs-planhat)
- [Planhat vs ClientSuccess](https://www.g2.com/compare/clientsuccess-vs-planhat)
- [Planhat vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-planhat)
- [Planhat vs Aviso](https://www.g2.com/compare/aviso-vs-planhat)

  ### 6. [Catalyst](https://www.g2.com/products/totango-catalyst/reviews)
By Totango
**Average Rating:** 4.5/5
**Total Reviews:** 660
Catalyst is a powerful and intuitive Customer Growth Platform that empowers teams to drive revenue growth by centralizing siloed customer data, delivering clear insights into customer health, and aligning actions with customer objectives.


Reviewers say compared to ZapScale, Catalyst is:
- Slower to reach roi
Categories in common with ZapScale: [Customer Success](https://www.g2.com/categories/customer-success)

**Compare:** [ZapScale vs Catalyst](https://www.g2.com/compare/totango-catalyst-vs-zapscale)
**Compare Catalyst with other alternatives:**
- [Catalyst vs Totango](https://www.g2.com/compare/totango-catalyst-vs-totango)
- [Catalyst vs ChurnZero](https://www.g2.com/compare/totango-catalyst-vs-churnzero)
- [Catalyst vs Gainsight Customer Success](https://www.g2.com/compare/totango-catalyst-vs-gainsight-customer-success)
- [Catalyst vs Vitally](https://www.g2.com/compare/totango-catalyst-vs-vitally)
- [Catalyst vs Planhat](https://www.g2.com/compare/totango-catalyst-vs-planhat)
- [Catalyst vs Custify](https://www.g2.com/compare/totango-catalyst-vs-custify)
- [Catalyst vs ClientSuccess](https://www.g2.com/compare/totango-catalyst-vs-clientsuccess)
- [Catalyst vs HubSpot Service Hub](https://www.g2.com/compare/totango-catalyst-vs-hubspot-service-hub)
- [Catalyst vs Aviso](https://www.g2.com/compare/aviso-vs-totango-catalyst)

  ### 7. [Custify](https://www.g2.com/products/custify/reviews)
By Custify
**Average Rating:** 4.7/5
**Total Reviews:** 504
Next-Generation Customer Success Software For B2B SaaS


Reviewers say compared to ZapScale, Custify is:
- Slower to reach roi
- Easier to do business with
- Easier to admin
Categories in common with ZapScale: [Customer Success](https://www.g2.com/categories/customer-success)

**Compare:** [ZapScale vs Custify](https://www.g2.com/compare/custify-vs-zapscale)
**Compare Custify with other alternatives:**
- [Custify vs Totango](https://www.g2.com/compare/custify-vs-totango)
- [Custify vs ChurnZero](https://www.g2.com/compare/churnzero-vs-custify)
- [Custify vs Gainsight Customer Success](https://www.g2.com/compare/custify-vs-gainsight-customer-success)
- [Custify vs Vitally](https://www.g2.com/compare/custify-vs-vitally)
- [Custify vs Planhat](https://www.g2.com/compare/custify-vs-planhat)
- [Custify vs Catalyst](https://www.g2.com/compare/totango-catalyst-vs-custify)
- [Custify vs ClientSuccess](https://www.g2.com/compare/clientsuccess-vs-custify)
- [Custify vs HubSpot Service Hub](https://www.g2.com/compare/custify-vs-hubspot-service-hub)
- [Custify vs Aviso](https://www.g2.com/compare/aviso-vs-custify)

  ### 8. [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews)
By ClientSuccess
**Average Rating:** 4.4/5
**Total Reviews:** 424
ClientSuccess is revolutionizing SaaS management, growth, and retention with it's Customer Success Management Platform


Reviewers say compared to ZapScale, ClientSuccess is:
- Slower to reach roi
- Easier to do business with
Categories in common with ZapScale: [Customer Success](https://www.g2.com/categories/customer-success)

**Compare:** [ZapScale vs ClientSuccess](https://www.g2.com/compare/clientsuccess-vs-zapscale)
**Compare ClientSuccess with other alternatives:**
- [ClientSuccess vs Totango](https://www.g2.com/compare/clientsuccess-vs-totango)
- [ClientSuccess vs ChurnZero](https://www.g2.com/compare/churnzero-vs-clientsuccess)
- [ClientSuccess vs Gainsight Customer Success](https://www.g2.com/compare/clientsuccess-vs-gainsight-customer-success)
- [ClientSuccess vs Vitally](https://www.g2.com/compare/clientsuccess-vs-vitally)
- [ClientSuccess vs Planhat](https://www.g2.com/compare/clientsuccess-vs-planhat)
- [ClientSuccess vs Catalyst](https://www.g2.com/compare/totango-catalyst-vs-clientsuccess)
- [ClientSuccess vs Custify](https://www.g2.com/compare/clientsuccess-vs-custify)
- [ClientSuccess vs HubSpot Service Hub](https://www.g2.com/compare/clientsuccess-vs-hubspot-service-hub)
- [ClientSuccess vs Aviso](https://www.g2.com/compare/aviso-vs-clientsuccess)

  ### 9. [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews)
By HubSpot
**Average Rating:** 4.4/5
**Total Reviews:** 2,915
Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup.


Reviewers say compared to ZapScale, HubSpot Service Hub is:
- Slower to reach roi
Categories in common with ZapScale: [Customer Success](https://www.g2.com/categories/customer-success)

**Compare:** [ZapScale vs HubSpot Service Hub](https://www.g2.com/compare/hubspot-service-hub-vs-zapscale)
**Compare HubSpot Service Hub with other alternatives:**
- [HubSpot Service Hub vs Totango](https://www.g2.com/compare/hubspot-service-hub-vs-totango)
- [HubSpot Service Hub vs ChurnZero](https://www.g2.com/compare/churnzero-vs-hubspot-service-hub)
- [HubSpot Service Hub vs Gainsight Customer Success](https://www.g2.com/compare/gainsight-customer-success-vs-hubspot-service-hub)
- [HubSpot Service Hub vs Vitally](https://www.g2.com/compare/hubspot-service-hub-vs-vitally)
- [HubSpot Service Hub vs Planhat](https://www.g2.com/compare/hubspot-service-hub-vs-planhat)
- [HubSpot Service Hub vs Catalyst](https://www.g2.com/compare/totango-catalyst-vs-hubspot-service-hub)
- [HubSpot Service Hub vs Custify](https://www.g2.com/compare/custify-vs-hubspot-service-hub)
- [HubSpot Service Hub vs ClientSuccess](https://www.g2.com/compare/clientsuccess-vs-hubspot-service-hub)
- [HubSpot Service Hub vs Aviso](https://www.g2.com/compare/aviso-vs-hubspot-service-hub)

  ### 10. [Aviso](https://www.g2.com/products/aviso/reviews)
By Aviso, Inc.
**Average Rating:** 4.4/5
**Total Reviews:** 968
Aviso helps sales teams close more deals and forecast more accurately with highly accurate AI-powered WinScores and actionable Opportunity Insights.


Reviewers say compared to ZapScale, Aviso is:
- Slower to reach roi
Categories in common with ZapScale: [Customer Success](https://www.g2.com/categories/customer-success)

**Compare:** [ZapScale vs Aviso](https://www.g2.com/compare/aviso-vs-zapscale)
**Compare Aviso with other alternatives:**
- [Aviso vs Totango](https://www.g2.com/compare/aviso-vs-totango)
- [Aviso vs ChurnZero](https://www.g2.com/compare/aviso-vs-churnzero)
- [Aviso vs Gainsight Customer Success](https://www.g2.com/compare/aviso-vs-gainsight-customer-success)
- [Aviso vs Vitally](https://www.g2.com/compare/aviso-vs-vitally)
- [Aviso vs Planhat](https://www.g2.com/compare/aviso-vs-planhat)
- [Aviso vs Catalyst](https://www.g2.com/compare/aviso-vs-totango-catalyst)
- [Aviso vs Custify](https://www.g2.com/compare/aviso-vs-custify)
- [Aviso vs ClientSuccess](https://www.g2.com/compare/aviso-vs-clientsuccess)
- [Aviso vs HubSpot Service Hub](https://www.g2.com/compare/aviso-vs-hubspot-service-hub)


---
## ZapScale Alternatives FAQs

### What are the best alternatives to ZapScale?

According to G2, the best alternatives to ZapScale in Customer Success are [Totango](https://www.g2.com/products/totango/reviews) (4.3/5 with 1150 reviews), [ChurnZero](https://www.g2.com/products/churnzero/reviews) (4.7/5 with 1595 reviews), [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) (4.5/5 with 1737 reviews), and [Vitally](https://www.g2.com/products/vitally/reviews) (4.5/5 with 698 reviews). These platforms offer robust customer health tracking, automation, and integrations that scale with business needs.



### What features do alternatives offer that ZapScale does not?

ZapScale currently lacks native NPS/CSAT survey tracking, bulk emailing capabilities, calendar integration, and a customer portal. It also has limited customization and forecasting options for complex business needs, and does not support direct customer communication within the platform yet.



### Which Customer Success tools do reviewers recommend instead of ZapScale?

Reviewers recommend [Totango](https://www.g2.com/products/totango/reviews) for its enterprise-level scalability, intuitive interface, and powerful automation features like SuccessPlays and customizable health scoring. [ChurnZero](https://www.g2.com/products/churnzero/reviews) is favored for its real-time health monitoring, AI-driven automation, and ease of use, with strong customer support and flexible segmentation. [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) is praised for its comprehensive 360-degree customer views, advanced automation, AI capabilities, and strong integration with Salesforce, making it ideal for complex, enterprise environments. [Vitally](https://www.g2.com/products/vitally/reviews) is highlighted for its ease of implementation, AI Copilot features, extensive customization, and effective playbook automation, supporting both traditional and product-led customer success models.



### How does ZapScale compare to Totango?

According to G2 data, [ZapScale](https://www.g2.com/products/zapscale/reviews) outperforms [Totango](https://www.g2.com/products/totango/reviews) across all measured dimensions with significant margins: ZapScale scores 9.3 vs. 8.3 in Better at Meeting Requirements (+1.0), 9.4 vs. 8.2 in More Usable (+1.2), 9.1 vs. 7.4 in Easier to Set Up (+1.7), 8.9 vs. 7.8 in Easier to Administer (+1.1), 9.6 vs. 8.4 in Better at Support (+1.2), and 9.3 vs. 8.6 in Easier to Do Business With (+0.7). ZapScale has an average rating of 4.8/5 from 115 reviews, while Totango holds a 4.3/5 rating from 1,150 reviews. User sentiment highlights ZapScale's strengths in ease of use (11 mentions), actionable insights (9 mentions), automation (7 mentions), and exceptional customer support (5 mentions). Users praise ZapScale for its centralized customer data, predictive analytics for churn and growth, and seamless integrations, including Salesforce. Totango users emphasize ease of use (202 mentions), helpfulness (98 mentions), customization (97 mentions), and automation (79 mentions). Totango offers robust health monitoring, segmentation, and integration capabilities.



### Why do users choose Totango over ZapScale?

Users choose [Totango](https://www.g2.com/products/totango/reviews) over ZapScale primarily for its extensive feature set tailored to customer success management at scale, including modular SuccessBLOCs, automated workflows (SuccessPlays), and comprehensive health monitoring. Totango's strengths lie in its ability to centralize customer data, automate key workflows, and provide customizable segmentation and reporting, which 202 users mention as ease of use and 79 highlight as automation benefits. Its integration with major platforms like Salesforce and Zendesk supports cross-team collaboration effectively. Totango is favored by organizations seeking a mature, scalable platform with a wide range of configurable options to manage complex customer success processes. Its real-time health scores and proactive engagement tools help teams prioritize accounts and reduce churn. Additionally, Totango's user-friendly interface and task management capabilities streamline daily operations for customer success managers. Despite a steeper learning curve and some integration challenges, Totango's comprehensive functionality, flexibility, and automation capabilities make it the preferred choice for teams requiring a robust, customizable customer success platform that supports growth and complex workflows, as reflected in its 1,150 reviews and 4.3-star rating on G2.




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