Top 10 ZapScale Alternatives & Competitors

(115)4.8 out of 5

ZapScale is one of the most-searched tools in the Customer Success Software category on G2. Customer Success Software is used by teams seeking high quality, user friendly platforms with features like playbooks, custom triggers, and surveys, according to G2 reviews. When comparing ZapScale with other tools, reviewers most often evaluate features and customer data as key differentiators.
The best overall alternative to ZapScale is Totango, rated ~4.3 stars on G2 from 1140+ reviewers. It is frequently praised for customer support and helpful. Other well-known alternatives to ZapScale are:

• ChurnZero – known for helpful and automation (G2 star rating ~4.7)
• Gainsight Customer Success – highly rated for centralized information and visibility (G2 star rating ~4.5)
• Vitally – offers intuitive and customization (G2 star rating ~4.5)
• Planhat – best suited for teams that need customer support and customization (G2 star rating ~4.5)

Browse top options below. Based on G2 review data, ZapScale is most commonly used in industries like Customer Success Software, Help Desk Software, Revenue Operations & Intelligence (RO&I) Software. Compare user ratings by vertical to find the best fit.

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Top 10 Alternatives to ZapScale Recently Reviewed By G2 Community

Totango
By Totango
4.3/5(1,150)
Product Description
Enterprise Customer Success Platform that proactively drives adoption, retention, expansion, and strengthens reputation through actionable insights, scalable solutions, and meaningful customer engagement.
Reviewers say compared to ZapScale, Totango is:
Slower to reach roi
Categories in common with ZapScale:
Customer Success

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ChurnZero
By ChurnZero
4.7/5(1,627)
Product Description
ChurnZero's real-time SaaS platform helps subscription businesses fight customer churn.
Reviewers say compared to ZapScale, ChurnZero is:
Slower to reach roi
Easier to do business with
Categories in common with ZapScale:
Customer Success

Gainsight Customer Success
By Gainsight Inc.
4.5/5(1,764)
Product Description
Gainsight CS is a complete Customer Success Platform.
Reviewers say compared to ZapScale, Gainsight Customer Success is:
Slower to reach roi
Categories in common with ZapScale:
Customer Success

Vitally
By Vitally
4.5/5(711)
Product Description
Vitally helps your B2B company ensure the right customers continuously use your product in the right way.
Reviewers say compared to ZapScale, Vitally is:
Easier to do business with
Categories in common with ZapScale:
Customer Success

Planhat
By Planhat
4.5/5(963)
Product Description
Connect customer data, get actionable insights and drive customer actions. Planhat is a beautiful and intuitive Customer Success Software for SaaS.
Reviewers say compared to ZapScale, Planhat is:
Slower to reach roi
Easier to do business with
Categories in common with ZapScale:
Customer Success

Catalyst
By Totango
4.5/5(660)
Product Description
Catalyst is a powerful and intuitive Customer Growth Platform that empowers teams to drive revenue growth by centralizing siloed customer data, delivering clear insights into customer health, and aligning actions with customer objectives.
Reviewers say compared to ZapScale, Catalyst is:
Slower to reach roi
Categories in common with ZapScale:
Customer Success

Custify
By Custify
4.7/5(534)
Product Description
Next-Generation Customer Success Software For B2B SaaS
Reviewers say compared to ZapScale, Custify is:
Slower to reach roi
Easier to do business with
Easier to admin
Categories in common with ZapScale:
Customer Success

ClientSuccess
By ClientSuccess
4.4/5(424)
Product Description
ClientSuccess is revolutionizing SaaS management, growth, and retention with it's Customer Success Management Platform
Reviewers say compared to ZapScale, ClientSuccess is:
Slower to reach roi
Easier to do business with
Categories in common with ZapScale:
Customer Success

HubSpot Service Hub
By HubSpot
4.4/5(3,018)
Product Description
Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup.
Reviewers say compared to ZapScale, HubSpot Service Hub is:
Slower to reach roi
Categories in common with ZapScale:
Customer Success

Aviso
By Aviso, Inc.
4.3/5(991)
Product Description
Aviso helps sales teams close more deals and forecast more accurately with highly accurate AI-powered WinScores and actionable Opportunity Insights.
Reviewers say compared to ZapScale, Aviso is:
Slower to reach roi
Categories in common with ZapScale:
Customer Success