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# Sonetel vs Zadarma Cloud PBX Comparison - What are their main differences?

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SonetelZadarma Cloud PBX[+ Add Product](#)

Reviews

**Sonetel** [

4.4/5(21)

](https://www.g2.com/products/sonetel/reviews#reviews)

**Zadarma Cloud PBX** [

4.6/5(30)

](https://www.g2.com/products/zadarma-cloud-pbx/reviews#reviews)

Pricing

**Sonetel**
No pricing available

**Zadarma Cloud PBX**
Free Trial

**$79.00** Per Month · Corporation - US/Canada

**Pricing Insights**
from reviews

Time to Implement

**Sonetel**
\<1 month

Based on 5 responses

**Zadarma Cloud PBX**
Not enough reviews yet

Return on Investment

**Sonetel**
4 months

Based on 5 responses

**Zadarma Cloud PBX**
Not enough reviews yet

Perceived Cost

**Sonetel**
Not enough reviews yet

**Zadarma Cloud PBX**
Not enough reviews yet

Average Discount

**Sonetel**
Not enough reviews yet

**Zadarma Cloud PBX**
Not enough reviews yet

 ![Sonetel](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_e77ea5fe9826abc69ea53562ab99bbf5/sonetel.png "Sonetel")

 ![Zadarma Cloud PBX](https://images.g2crowd.com/uploads/product/hd_favicon/006095f98e1068d6d258f6e836620f57/zadarma-cloud-pbx.svg "Zadarma Cloud PBX")

G2 offers free advice on this comparison.

Chat with an expert

How do we contact you?

 ![](/assets/advisor_router/text_message-df41c2977e57ce19bdccb768c56510d9fa9182b581f7903660ca57fd8634bf09.svg)Text Message

 ![](/assets/advisor_router/phone_call-c9171db19e0526ecaea5fcbe1122f2ba459d8ab314c830a23440e5a1a536d62f.svg)Phone Call

Who do you want to talk with?

 ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg)AI Agent

 ![](/assets/advisor_router/human-26a980d7eed0089d422337af1b2588329a59f3fec5a0eff6d1b43312553d4c7b.svg)Human

Pros & Cons

**Sonetel**
[
Affordable (3)
](https://www.g2.com/products/sonetel/reviews?filters%5Bsentiment_snippet%5D=2044757&qs=pros-and-cons#reviews)[
Customer Support (2)
](https://www.g2.com/products/sonetel/reviews?filters%5Bsentiment_snippet%5D=2044771&qs=pros-and-cons#reviews)[
Call Issues (1)
](https://www.g2.com/products/sonetel/reviews?filters%5Bsentiment_snippet%5D=2044756&qs=pros-and-cons#reviews)[
Customer Service (1)
](https://www.g2.com/products/sonetel/reviews?filters%5Bsentiment_snippet%5D=2044763&qs=pros-and-cons#reviews)

**Zadarma Cloud PBX**
[
Business Tools (4)
](https://www.g2.com/products/zadarma-cloud-pbx/reviews?filters%5Bsentiment_snippet%5D=1764341&qs=pros-and-cons#reviews)[
Easy Integration (3)
](https://www.g2.com/products/zadarma-cloud-pbx/reviews?filters%5Bsentiment_snippet%5D=1764322&qs=pros-and-cons#reviews)[
Call Issues (2)
](https://www.g2.com/products/zadarma-cloud-pbx/reviews?filters%5Bsentiment_snippet%5D=2109000&qs=pros-and-cons#reviews)[
Platform Limitations (2)
](https://www.g2.com/products/zadarma-cloud-pbx/reviews?filters%5Bsentiment_snippet%5D=2109018&qs=pros-and-cons#reviews)

Screenshots

**Sonetel**
No screenshot available

**Zadarma Cloud PBX**
 ![Zadarma Cloud PBX screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1235028/main-1600-900-01.jpg)

Ratings

Meets Requirements

**Sonetel**

8.2

8.211

**Zadarma Cloud PBX**

7.6

7.626

Ease of Use

**Sonetel**

8.3

8.311

**Zadarma Cloud PBX**

8.8

8.826

Ease of Setup

**Sonetel**

8.3

8.38

**Zadarma Cloud PBX**

8.3

8.324

Ease of Admin

**Sonetel**

8.3

8.38

**Zadarma Cloud PBX**
Not enough data

Quality of Support

**Sonetel**

8.5

8.511

**Zadarma Cloud PBX**

7.4

7.426

Has the product been a good partner in doing business?

**Sonetel**

7.7

7.78

**Zadarma Cloud PBX**
Not enough data

Product Direction (% positive)

**Sonetel**

8.7

8.79

**Zadarma Cloud PBX**

8.7

8.726

Features

VoIP Providers[Hide 93 FeaturesShow 93 Features](javascript:void(0);)

Not enough data

7.0

26

Platform Basics - VoIP Providers

PBX systems, VoIP Softphone

Not enough data

10.0(won by default)

14

Call Management

Not enough data

9.8(won by default)

18

Network monitoring

Not enough data

Not enough data

Integrations

Not enough data

Not enough data

Virtual PBX

Not enough data

Not enough data

SIP trunking services

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Fax Management

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Call Center Integration

Not enough data

Not enough data

Basic Communication

Phone Calls

Not enough data

8.0(won by default)

11

Video Calls

Not enough data

4.3(won by default)

5

Instant Messaging

Not enough data

6.4(won by default)

6

Screen Sharing

Not enough data

5.0(won by default)

5

Conference Calls

Not enough data

5.6(won by default)

6

Desk-to-Desk Calls

Not enough data

6.2(won by default)

7

SMS Messaging

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Video Call Recording

Not enough data

Not enough data

Two-Way Audio & Video

Not enough data

Not enough data

SIP Trunking

Not enough data

Not enough data

Agentic AI - VoIP Providers

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Access

Software Pairing

Not enough data

6.1(won by default)

6

Browser Extension

Not enough data

6.4(won by default)

6

Individual Download

Not enough data

6.0(won by default)

5

Advanced Features

Hold Music

Not enough data

7.4(won by default)

9

Automated Attendants

Not enough data

8.3(won by default)

13

VOiP Number

Not enough data

8.5(won by default)

10

Additional Functionality

Live Chat

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Purchasing & Receiving

Not enough data

Not enough data

Employee Directory

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Virtual Call Center

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Call Reporting

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Customizable Caller ID

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

IVR

Not enough data

Not enough data

API

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Call Conferencing

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Spam Blocker

Not enough data

Not enough data

On-Demand Recording

Not enough data

Not enough data

Caller Profiles

Not enough data

Not enough data

Multiple User Accounts

Not enough data

Not enough data

VoIP Connection

Not enough data

Not enough data

Conferencing

Not enough data

Not enough data

Text to Speech

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

VoIP

Not enough data

Not enough data

Call Queues

Not enough data

Not enough data

Call Screening

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Online Voice Transmission

Not enough data

Not enough data

Unified Communications

Not enough data

Not enough data

Voicemail Transcription

Not enough data

Not enough data

Show 3 feature categories with incomplete data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Other Office[Hide 3 FeaturesShow 3 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Specialized or Emerging Capabilities

Not enough data

Not enough data

Niche Application

Not enough data

Not enough data

Distinct Business Functionality

Not enough data

Not enough data

Cloud PBX Platforms[Hide 46 FeaturesShow 46 Features](javascript:void(0);)

Not enough data

Not enough data

Basic Communication - Cloud PBX

Call Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Scalability

Not enough data

Not enough data

Integrations

Not enough data

Not enough data

Mobile Accessibility

Not enough data

Not enough data

Accessibility

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Fax Management

Not enough data

Not enough data

Advanced Features - Cloud PBX

Security and Compliance

Not enough data

Not enough data

Analytics and Reporting

Not enough data

Not enough data

Support and Reliability

Not enough data

Not enough data

Automated attendant

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Additional Functionality

Virtual Extensions

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Customizable Caller ID

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Conferencing

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

On-Demand Recording

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

SIP Trunking

Not enough data

Not enough data

For Cloud Phone Systems

Not enough data

Not enough data

Ring Groups

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Sonetel](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_e77ea5fe9826abc69ea53562ab99bbf5/sonetel.png "Sonetel")](https://www.g2.com/products/sonetel/reviews)

Sonetel

Small-Business(50 or fewer emp.)

85.0%

Mid-Market(51-1000 emp.)

10.0%

Enterprise(\> 1000 emp.)

5.0%

[![Zadarma Cloud PBX](https://images.g2crowd.com/uploads/product/hd_favicon/006095f98e1068d6d258f6e836620f57/zadarma-cloud-pbx.svg "Zadarma Cloud PBX")](https://www.g2.com/products/zadarma-cloud-pbx/reviews)

Zadarma Cloud PBX

Small-Business(50 or fewer emp.)

83.3%

Mid-Market(51-1000 emp.)

16.7%

Enterprise(\> 1000 emp.)

0%

Small-Business

(50 or fewer emp.)

85.0%

83.3%

Mid-Market

(51-1000 emp.)

10.0%

16.7%

Enterprise

(\> 1000 emp.)

5.0%

0%

Reviewers' Industry

[![Sonetel](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_e77ea5fe9826abc69ea53562ab99bbf5/sonetel.png "Sonetel")](https://www.g2.com/products/sonetel/reviews)
Sonetel

Internet

10.0%

Hospital & Health Care

10.0%

Chemicals

5.0%

Computer & Network Security

5.0%

Computer Software

5.0%

Other

65.0%

[![Zadarma Cloud PBX](https://images.g2crowd.com/uploads/product/hd_favicon/006095f98e1068d6d258f6e836620f57/zadarma-cloud-pbx.svg "Zadarma Cloud PBX")](https://www.g2.com/products/zadarma-cloud-pbx/reviews)
Zadarma Cloud PBX

Information Technology and Services

20.0%

Computer Software

10.0%

Marketing and Advertising

10.0%

Retail

6.7%

Management Consulting

6.7%

Other

46.7%

Alternatives

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[
Google Drive & Docs for...
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**Zadarma Cloud PBX Alternatives**

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[
3CX
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[
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[
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