# Sonetel vs Zadarma Cloud PBX Comparison
---
## AI Generated Summary
- Reviews say that Sonetel excels in quality of support, with a score of 8.5, while users report that Zadarma Cloud PBX struggles in this area, receiving a low score of 4.7. This indicates that Sonetel may provide more reliable assistance when users encounter issues.
- Users on G2 mention that Sonetel has a higher ease of use rating at 8.3 compared to Zadarma's 6.9, suggesting that Sonetel's interface and user experience are more intuitive for everyday users.
- Reviewers mention that Sonetel's product direction is rated positively at 8.7, indicating a strong vision for future updates and features, whereas Zadarma's score of 4.2 suggests uncertainty about its future development.
- G2 users report that Sonetel's automated attendants feature is rated at 7.3, which is slightly lower than Zadarma's 7.7, indicating that while both products offer this feature, Zadarma may have a slight edge in functionality.
- Users say that Sonetel's hold music feature scores 7.8, which is a notable strength, while Zadarma lacks a comparable score in this area, suggesting that Sonetel may provide a more pleasant experience during call waiting times.
- Reviewers mention that both products have similar scores for desk-to-desk calls, with Sonetel at 6.7 and Zadarma at 7.2, indicating that while they are comparable, Zadarma may offer a slightly better experience for this specific feature.



| | Sonetel | Zadarma Cloud PBX | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 21 | 30 | 
| **Largest Market Segment** | Small-Business (85.0% of reviews) | Small-Business (83.3% of reviews) | 
| **Entry Level Price** | No pricing available | $79.00 Per Month | 

---
## Top Pros & Cons

### Sonetel

Pros:
- Affordable (3 reviews)
- Customer Support (2 reviews)

Cons:
- Call Issues (1 reviews)
- Customer Service (1 reviews)

### Zadarma Cloud PBX

Pros:
- Business Tools (4 reviews)
- Easy Integration (3 reviews)

Cons:
- Call Issues (2 reviews)
- Platform Limitations (2 reviews)

---
## Ratings Comparison
| Rating | Sonetel | Zadarma Cloud PBX | 
|---|---|---|
  | **Meets Requirements** | 8.2 (11 reviews) | 7.6 (26 reviews) | 
  | **Ease of Use** | 8.3 (11 reviews) | 8.8 (26 reviews) | 
  | **Ease of Setup** | 8.3 (8 reviews) | 8.3 (24 reviews) | 
  | **Ease of Admin** | 8.3 (8 reviews) | Not enough data | 
  | **Quality of Support** | 8.5 (11 reviews) | 7.4 (26 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.7 (8 reviews) | Not enough data | 
  | **Product Direction (% positive)** | 8.7 (9 reviews) | 8.7 (26 reviews) | 

---
## Pricing

### Sonetel

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Zadarma Cloud PBX

#### Entry-Level Pricing

Plan: Corporation - US/Canada

Price: $79.00 Per Month

Description: Per 20 users.

Key Features:
- Unlimited calls to the USA and Canada
- 8 virtual phone numbers, including two toll-free numbers
- Cloud storage

[Browse all 4 editions](https://www.g2.com/products/zadarma-cloud-pbx/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **Sonetel** | N/A | N/A |
| **Zadarma Cloud PBX** | N/A | N/A |

#### Basic Communication - Cloud PBX

| Feature | Sonetel | Zadarma Cloud PBX | 
|---|---|---|
| **Call Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Scalability** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Mobile Accessibility** | Not enough data | Not enough data | 
| **Accessibility** | Not enough data | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | Sonetel | Zadarma Cloud PBX | 
|---|---|---|
| **Security and Compliance** | Not enough data | Not enough data | 
| **Analytics and Reporting** | Not enough data | Not enough data | 
| **Support and Reliability** | Not enough data | Not enough data | 
| **Automated attendant** | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Sonetel** | N/A | N/A |
| **Zadarma Cloud PBX** | 7.0/10 | 26 |

#### Platform Basics - VoIP Providers

| Feature | Sonetel | Zadarma Cloud PBX | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | 10.0 (14 reviews) | 
| **Call Management** | Not enough data | 9.8 (18 reviews) | 
| **Network monitoring** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Virtual PBX** | Not enough data | Not enough data | 
| **SIP trunking services** | Not enough data | Not enough data | 

#### Basic Communication

| Feature | Sonetel | Zadarma Cloud PBX | 
|---|---|---|
| **Phone Calls** | Not enough data | 8.0 (11 reviews) | 
| **Video Calls** | Not enough data | 4.3 (5 reviews) | 
| **Instant Messaging** | Not enough data | 6.4 (6 reviews) | 
| **Screen Sharing** | Not enough data | 5.0 (5 reviews) | 
| **Conference Calls** | Not enough data | 5.6 (6 reviews) | 
| **Desk-to-Desk Calls** | Not enough data | 6.2 (7 reviews) | 

#### Agentic AI - VoIP Providers

| Feature | Sonetel | Zadarma Cloud PBX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Access

| Feature | Sonetel | Zadarma Cloud PBX | 
|---|---|---|
| **Software Pairing** | Not enough data | 6.1 (6 reviews) | 
| **Browser Extension** | Not enough data | 6.4 (6 reviews) | 
| **Individual Download** | Not enough data | 6.0 (5 reviews) | 

#### Advanced Features

| Feature | Sonetel | Zadarma Cloud PBX | 
|---|---|---|
| **Hold Music** | Not enough data | 7.4 (9 reviews) | 
| **Automated Attendants** | Not enough data | 8.3 (13 reviews) | 
| **VOiP Number** | Not enough data | 8.5 (10 reviews) | 

---
## Categories

**Unique to Sonetel (1):** [Other Office Software](https://www.g2.com/categories/other-office)

**Unique to Zadarma Cloud PBX (2):** [VoIP Providers](https://www.g2.com/categories/voip-providers), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Sonetel | Zadarma Cloud PBX | 
|---|---|---|
| **Small-Business** | 85.0% | 83.3% | 
| **Mid-Market** | 10.0% | 16.7% | 
| **Enterprise** | 5.0% | 0% | 

### By Industry

#### Sonetel

- **Internet:** 10.0%
- **Hospital & Health Care:** 10.0%
- **Chemicals:** 5.0%
- **Computer & Network Security:** 5.0%
- **Computer Software:** 5.0%
- **Consumer Goods:** 5.0%
- **Design:** 5.0%
- **Environmental Services:** 5.0%
- **Financial Services:** 5.0%
- **Higher Education:** 5.0%
- **Other:** 40.0%

#### Zadarma Cloud PBX

- **Information Technology and Services:** 20.0%
- **Computer Software:** 10.0%
- **Marketing and Advertising:** 10.0%
- **Retail:** 6.7%
- **Management Consulting:** 6.7%
- **Leisure, Travel & Tourism:** 6.7%
- **Construction:** 6.7%
- **Music:** 3.3%
- **Venture Capital & Private Equity:** 3.3%
- **Writing and Editing:** 3.3%
- **Other:** 23.3%

---
## Alternatives

### Alternatives to Sonetel

- [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) — 4.7/5 stars (267 reviews)
- [Socket.Io](https://www.g2.com/products/socket-io/reviews) — 4.6/5 stars (57 reviews)
- [Gitter](https://www.g2.com/products/gitter/reviews) — 4.0/5 stars (49 reviews)
- [Google Drive & Docs for Confluence](https://www.g2.com/products/google-drive-docs-for-confluence/reviews) — 4.5/5 stars (45 reviews)
- [GAT Labs](https://www.g2.com/products/gat-labs/reviews) — 4.8/5 stars (39 reviews)
- [Online Check Writer- powered by Zil Money](https://www.g2.com/products/online-check-writer-powered-by-zil-money/reviews) — 4.2/5 stars (36 reviews)
- [Ignite Realtime Spark](https://www.g2.com/products/ignite-realtime-spark/reviews) — 4.2/5 stars (27 reviews)
- [ChatGPT for Excel](https://www.g2.com/products/chatgpt-for-excel/reviews) — 4.6/5 stars (26 reviews)
- [NoteGPT](https://www.g2.com/products/notegpt/reviews) — 4.8/5 stars (24 reviews)
- [MathType](https://www.g2.com/products/mathtype/reviews) — 4.1/5 stars (23 reviews)

### Alternatives to Zadarma Cloud PBX

- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1845 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4173 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2387 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3377 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1593 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1371 reviews)
- [Ringover](https://www.g2.com/products/ringover/reviews) — 4.6/5 stars (491 reviews)
- [Telnyx CPaaS](https://www.g2.com/products/telnyx-cpaas/reviews) — 4.7/5 stars (525 reviews)

---
## Top Discussions

### Sonetel

No discussions available for this product.

### Zadarma Cloud PBX

- Title: [What is PBX Zadarma?](https://www.g2.com/discussions/what-is-pbx-zadarma) — 1 comment *(includes official response)*
  > **Top comment:** "Zadarma's cloud PBX - centralised communication solution for your business.
Virtual Zadarma PBX will help your business stay in touch 24/7. Regardless of..."
- Title: [What are some features of a PBX?](https://www.g2.com/discussions/what-are-some-features-of-a-pbx) — 1 comment *(includes official response)*
  > **Top comment:** "I can explain the PBX common features on Zadarma PBX example. Zadarma PBX offers: 
1. Call recording and call transfer with call performance statistics. 2...."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/sonetel-vs-zadarma-cloud-pbx)