Compare GoTo Connect and Zadarma Cloud PBX 
At a Glance
Market Segments
Small-Business (70.9% of reviews)
Small-Business (95.0% of reviews)
Entry-Level Pricing
Starting at $27.00 1 User, Per month
$79.00 Per Month
GoTo Connect
Star Rating
(1,389)4.4 out of 5
Market Segments
Small-Business (70.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $27.00 1 User, Per month
Browse all 2 pricing plansZadarma Cloud PBX
Star Rating
(21)4.4 out of 5
Market Segments
Small-Business (95.0% of reviews)
Pros & Cons
Entry-Level Pricing
$79.00 Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that GoTo Connect excels in overall user satisfaction, reflected in its significantly higher G2 Score of 68.93 compared to Zadarma Cloud PBX's 35.55. Users appreciate the excellent sound quality and the user-friendly interface, making it a preferred choice for many businesses.
- According to verified reviews, GoTo Connect has a robust support system, with users highlighting the helpfulness of the support team during implementation and ongoing changes. In contrast, Zadarma Cloud PBX users have noted challenges with support, rating it lower in this area.
- Users say that GoTo Connect offers a seamless experience for managing both internal and external communications, with features like mobile app support for field users. Meanwhile, Zadarma Cloud PBX is recognized for its cost-effectiveness and advanced communication features, but it may not match the same level of integration and ease of use.
- Reviewers mention that GoTo Connect's implementation process is quick and intuitive, which is a significant advantage for businesses looking to get up and running without delays. On the other hand, some users of Zadarma Cloud PBX have expressed a need for a more streamlined setup experience.
- G2 reviewers highlight GoTo Connect's strong performance in video calls and conference calls, with users enjoying features that enhance collaboration. In contrast, while Zadarma Cloud PBX provides solid call quality, it falls short in video capabilities, which some users find limiting.
- According to recent feedback, GoTo Connect is praised for its customization options that cater to various business needs, while Zadarma Cloud PBX is noted for its seamless integration with other tools. However, the latter's overall user experience may not be as polished, leading to mixed reviews.
Pricing
Entry-Level Pricing
GoTo Connect
Basic
Starting at $27.00
1 User, Per month
A simple business phone system with chat and video conferencing built right in
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants
Zadarma Cloud PBX
Corporation - US/Canada
$79.00
Per Month
Per 20 users.
- Unlimited calls to the USA and Canada
- 8 virtual phone numbers, including two toll-free numbers
- Cloud storage
Free Trial
GoTo Connect
No trial information availableZadarma Cloud PBX
Free Trial is available
Ratings
Meets Requirements
9.0
1,127
7.6
16
Ease of Use
9.0
1,140
8.6
16
Ease of Setup
8.7
801
8.3
14
Ease of Admin
8.9
780
Not enough data
Quality of Support
8.8
1,101
6.9
16
Has the product been a good partner in doing business?
9.1
773
Not enough data
Product Direction (% positive)
8.4
1,092
7.8
16
Features by Category
Dialing Options
9.1
11
Not enough data
9.0
10
Not enough data
Not enough data
Not enough data
Agent Tools
7.6
11
Not enough data
7.3
11
Not enough data
7.6
11
Not enough data
Automation
7.0
10
Not enough data
7.6
11
Not enough data
7.4
9
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Documents
7.3
55
Not enough data
6.9
54
Not enough data
8.0
57
Not enough data
Agentic AI - Online Fax
6.5
10
Not enough data
6.8
10
Not enough data
Sending
9.0
62
Not enough data
9.0
59
Not enough data
8.4
59
Not enough data
8.8
59
Not enough data
8.5
56
Not enough data
8.7
58
Not enough data
Channels
7.4
30
Not enough data
6.9
30
Not enough data
6.0
29
Not enough data
Design
7.8
30
Not enough data
6.1
26
Not enough data
7.0
27
Not enough data
7.6
29
Not enough data
7.4
29
Not enough data
Generative AI
4.5
20
Not enough data
5.2
21
Not enough data
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.8
20
Not enough data
6.5
16
Not enough data
6.4
18
Not enough data
7.6
17
Not enough data
6.5
16
Not enough data
Generative AI
7.6
12
Not enough data
Functions
8.6
20
Not enough data
8.5
17
Not enough data
8.4
17
Not enough data
7.1
15
Not enough data
7.4
16
Not enough data
8.1
16
Not enough data
6.9
15
Not enough data
7.2
15
Not enough data
Agentic AI - Contact Center
5.3
5
Not enough data
5.3
5
Not enough data
7.0
5
Not enough data
4.7
5
Not enough data
Administrative
7.2
13
Not enough data
8.8
20
Not enough data
7.9
19
Not enough data
8.4
15
Not enough data
7.7
15
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication - Cloud PBX
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features - Cloud PBX
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
8.6
50
10.0
9
9.1
52
9.6
8
8.5
49
Not enough data
7.6
50
Not enough data
9.1
47
Not enough data
8.0
47
Not enough data
Basic Communication
9.2
904
|
Verified
8.1
9
8.0
395
|
Verified
4.3
5
7.8
447
|
Verified
6.4
6
7.9
383
|
Verified
5.0
5
8.7
649
|
Verified
5.6
6
9.1
736
|
Verified
6.2
7
Agentic AI - VoIP Providers
7.4
25
Not enough data
7.6
24
Not enough data
7.5
24
Not enough data
7.3
24
Not enough data
Access
8.2
477
|
Verified
6.1
6
8.2
503
6.4
6
8.4
506
|
Verified
6.0
5
Advanced Features
8.6
730
|
Verified
7.4
7
9.0
689
|
Verified
7.8
10
9.1
778
|
Verified
8.1
8
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
Not enough data
9.0
101
|
Verified
Not enough data
Feature Not Available
Not enough data
Features
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
82
|
Verified
Not enough data
9.0
109
|
Verified
Not enough data
8.9
96
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
GoTo Connect and Zadarma Cloud PBX are categorized as VoIP Providers
Reviews
Reviewers' Company Size
GoTo Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zadarma Cloud PBX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
8.5%
Hospital & Health Care
5.7%
Financial Services
5.4%
Insurance
5.3%
Computer Software
4.3%
Other
70.8%
Information Technology and Services
30.0%
Computer Software
15.0%
Manufacturing
5.0%
Writing and Editing
5.0%
Venture Capital & Private Equity
5.0%
Other
40.0%
Discussions
The Call prompter
2 Comments
CB
I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter.Read more
What is PBX Zadarma?
1 Comment
Official Response from Zadarma Cloud PBX
Zadarma's cloud PBX - centralised communication solution for your business.
Virtual Zadarma PBX will help your business stay in touch 24/7. Regardless of...Read more
What are some features of a PBX?
1 Comment
Official Response from Zadarma Cloud PBX
I can explain the PBX common features on Zadarma PBX example. Zadarma PBX offers:
1. Call recording and call transfer with call performance statistics. 2....Read more
Zadarma Cloud PBX has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
