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Compare GoTo Connect and Zadarma Cloud PBX 
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At a Glance
Market Segments
Small-Business (70.9% of reviews)
Small-Business (90.9% of reviews)
Entry-Level Pricing
Starting at $27.00 1 User, Per month
$79.00 Per Month
GoTo Connect
Star Rating
(1,385)4.4 out of 5
Market Segments
Small-Business (70.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $27.00 1 User, Per month
Browse all 2 pricing plansZadarma Cloud PBX
Star Rating
(11)3.8 out of 5
Market Segments
Small-Business (90.9% of reviews)
Pros & Cons
Entry-Level Pricing
$79.00 Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that GoTo Connect excels in basic communication features, particularly with phone calls rated at 9.1, while Zadarma Cloud PBX falls short with a rating of 7.2. Reviewers mention that the clarity and reliability of calls on GoTo Connect significantly enhance their communication experience.
- Reviewers mention that GoTo Connect's quality of support is notably higher, rated at 8.9, compared to Zadarma's 4.7. Users on G2 express frustration with the responsiveness and helpfulness of Zadarma's support team, indicating a need for improvement in this area.
- Users say that GoTo Connect offers superior ease of use and setup, with ratings of 9.0 and 8.7 respectively, while Zadarma's ratings of 6.9 and an unlisted setup score suggest a more cumbersome experience. Reviewers highlight that GoTo Connect's intuitive interface makes it easier for teams to adopt quickly.
- G2 users report that GoTo Connect shines in advanced features like Voicemail to Email (8.9) and Voice Conferencing (9.1), which are essential for modern business communication. In contrast, Zadarma's features in these areas are less robust, with users mentioning limitations in functionality.
- Users on G2 highlight GoTo Connect's automated attendants, rated at 9.0, as a standout feature that streamlines call management, whereas Zadarma's rating of 7.7 indicates a less effective solution. Reviewers appreciate how GoTo Connect's automated system enhances their operational efficiency.
- Reviewers mention that GoTo Connect's document editing and storage features, rated at 8.9 and 8.3 respectively, provide a seamless experience for collaboration, while Zadarma lacks comparable functionality, leading to challenges in document management for users.
Pricing
Entry-Level Pricing
GoTo Connect
Basic
Starting at $27.00
1 User, Per month
A simple business phone system with chat and video conferencing built right in
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants
Zadarma Cloud PBX
Corporation - US/Canada
$79.00
Per Month
Per 20 users.
- Unlimited calls to the USA and Canada
- 8 virtual phone numbers, including two toll-free numbers
- Cloud storage
Free Trial
GoTo Connect
No trial information availableZadarma Cloud PBX
Free Trial is available
Ratings
Meets Requirements
9.0
1,123
6.9
7
Ease of Use
9.0
1,136
7.4
7
Ease of Setup
8.7
797
7.3
5
Ease of Admin
8.9
778
Not enough data
Quality of Support
8.8
1,098
5.5
7
Has the product been a good partner in doing business?
9.1
771
Not enough data
Product Direction (% positive)
8.4
1,088
5.0
7
Features by Category
Dialing Options
9.1
11
Not enough data
9.0
10
Not enough data
Not enough data
Not enough data
Agent Tools
7.6
11
Not enough data
7.3
11
Not enough data
7.6
11
Not enough data
Automation
7.0
10
Not enough data
7.6
11
Not enough data
7.4
9
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Documents
7.3
54
Not enough data
6.8
53
Not enough data
7.9
56
Not enough data
Agentic AI - Online Fax
6.1
9
Not enough data
6.5
9
Not enough data
Sending
9.0
61
Not enough data
9.0
58
Not enough data
8.4
58
Not enough data
8.7
58
Not enough data
8.5
55
Not enough data
8.7
57
Not enough data
Channels
7.3
29
Not enough data
6.9
29
Not enough data
5.9
28
Not enough data
Design
7.8
29
Not enough data
5.9
25
Not enough data
6.9
26
Not enough data
7.5
28
Not enough data
7.3
28
Not enough data
Generative AI
4.7
19
Not enough data
5.4
20
Not enough data
Channels
8.8
19
Not enough data
6.5
16
Not enough data
6.4
18
Not enough data
7.6
17
Not enough data
6.5
16
Not enough data
Generative AI
7.6
12
Not enough data
Functions
8.6
20
Not enough data
8.5
17
Not enough data
8.4
17
Not enough data
7.1
15
Not enough data
7.4
16
Not enough data
8.1
16
Not enough data
6.9
15
Not enough data
7.2
15
Not enough data
Agentic AI - Contact Center
5.3
5
Not enough data
5.3
5
Not enough data
7.0
5
Not enough data
4.7
5
Not enough data
Administrative
7.2
13
Not enough data
8.8
20
Not enough data
7.9
19
Not enough data
8.4
15
Not enough data
7.7
15
Not enough data
Basic Communication - Cloud PBX
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features - Cloud PBX
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
8.5
48
Not enough data
9.0
49
Not enough data
8.5
48
Not enough data
7.6
48
Not enough data
9.1
46
Not enough data
8.0
46
Not enough data
Basic Communication
9.2
903
|
Verified
7.6
7
8.0
394
|
Verified
4.3
5
7.8
446
|
Verified
6.4
6
7.9
382
|
Verified
5.0
5
8.7
648
|
Verified
5.6
6
9.1
735
|
Verified
6.2
7
Agentic AI - VoIP Providers
7.3
24
Not enough data
7.5
23
Not enough data
7.4
23
Not enough data
7.2
23
Not enough data
Access
8.2
476
|
Verified
6.1
6
8.2
502
6.4
6
8.4
505
|
Verified
6.0
5
Advanced Features
8.6
729
|
Verified
7.4
7
9.0
688
|
Verified
7.2
6
9.1
777
|
Verified
7.5
6
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
Not enough data
9.0
100
|
Verified
Not enough data
Feature Not Available
Not enough data
Features
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
81
|
Verified
Not enough data
9.0
108
|
Verified
Not enough data
8.9
95
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
GoTo Connect and Zadarma Cloud PBX are categorized as VoIP Providers
Unique Categories
GoTo Connect is categorized as UCaaS Platforms, Online Fax, Auto Dialer, Contact Center, and Customer Communications Management
Zadarma Cloud PBX is categorized as Cloud PBX Platforms
Reviews
Reviewers' Company Size
GoTo Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zadarma Cloud PBX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
8.5%
Hospital & Health Care
5.6%
Financial Services
5.3%
Insurance
5.3%
Computer Software
4.3%
Other
70.9%
Information Technology and Services
18.2%
Writing and Editing
9.1%
Venture Capital & Private Equity
9.1%
Retail
9.1%
Music
9.1%
Other
45.5%
Discussions
Can I Port My Existing Number?
2 Comments
ME
Yes. You can port your number.Read more
The Call prompter
2 Comments
CB
I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter.Read more
What is PBX Zadarma?
1 Comment
Official Response from Zadarma Cloud PBX
Zadarma's cloud PBX - centralised communication solution for your business.
Virtual Zadarma PBX will help your business stay in touch 24/7. Regardless of...Read more
What are some features of a PBX?
1 Comment
Official Response from Zadarma Cloud PBX
I can explain the PBX common features on Zadarma PBX example. Zadarma PBX offers:
1. Call recording and call transfer with call performance statistics. 2....Read more
Zadarma Cloud PBX has no more discussions with answers
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