# Yogi Reviews **Vendor:** Yogi **Category:** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics) **Average Rating:** 4.6/5.0 **Total Reviews:** 14 ## About Yogi Yogi | AI-Powered Consumer Insights Platform for Leading CPG Brands Yogi is an AI-driven consumer insights platform that helps top consumer goods brands unlock the full potential of product reviews, customer support tickets, surveys, and social media feedback. By analyzing millions of data points across channels, Yogi delivers real-time, unified intelligence that enables faster, smarter decision-making. Trusted by industry leaders like Nestlé, Microsoft, Keurig, Unilever, Church & Dwight, MARS, and Kohler, Yogi empowers teams across marketing, product, insights, and digital shelf to stay ahead of shifting consumer preferences, identify emerging trends, and outpace the competition. With Yogi, brands can drive innovation, optimize product performance, and win customer loyalty—at scale. ## Yogi Pros & Cons **What users like:** - Users value the **analytics and recommendations** of Yogi, finding it very easy to use and recommendable. (1 reviews) - Users find Yogi's **customer insights** invaluable for understanding brand perception and improving brand equity effectively. (1 reviews) - Users value the **data accuracy** of Yogi, which effectively clarifies consumer perceptions and aids decision-making. (1 reviews) - Users find Yogi to be **very easy to use** , appreciating its helpful analytics and recommendations. (1 reviews) - Users find Yogi **extremely helpful** in clarifying consumer perceptions and improving brand equity insights. (1 reviews) - Users value the **insights generation** of Yogi, appreciating its fast analytics and helpful recommendations. (1 reviews) **What users dislike:** - Users are facing **filtering issues** on Yogi, receiving unnecessary features that don’t fit their industry needs. (1 reviews) - Users find the **inadequate filtering options** in Yogi restrictive, hindering their ability to access relevant features effectively. (1 reviews) - Users feel the **lack of specificity** in Yogi’s analysis could lead to skewed results and misinterpretations. (1 reviews) ## Yogi Reviews ### 1. Very easy to work and reliable. **Rating:** 4.5/5.0 stars **Reviewed by:** Lori S. | Sales Development Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2024 **What do you like best about Yogi?** I loved how fast the data I input was analyzed. **What do you dislike about Yogi?** Nothing to be honest, it is a great platform. **What problems is Yogi solving and how is that benefiting you?** They guide me on product effectivness. ### 2. Transforming product analysis with insightful data and stellar support team **Rating:** 5.0/5.0 stars **Reviewed by:** Jasmine F. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2023 **What do you like best about Yogi?** I really enjoy using the Yogi Platform. Its made our product analysis a breeze with the fantastic data visualization that help put everything in context. Plus they roll out new and impactful features that help my teams learn more about our core consumers. What really sets them apart is their customer success tam. They are super friendly and knowledgable and are always here to help us brainstorm solutions. I find new ways to use the platform everyday, moreover I've had teams in other departments asking to use the platform. **What do you dislike about Yogi?** Like with any platform there is a learning curve and requires some onboarding to realize its full potenital. The knowledge base could be a bit more integrated to help ease the process. In most cases we have people that use it everyday and find new ways to create value. **What problems is Yogi solving and how is that benefiting you?** Yogi Particularly helps teams understand their brands preformance in context of the market and what is driving positivity and negativity about their products. Often we have only the internal view with no comparative benchmarks, which leads to a diffucutly in prorization of feedback implementation or developing innovation that creates brand/product differentiation. ### 3. Great experience working with Yogi and the support team! **Rating:** 4.5/5.0 stars **Reviewed by:** E S. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2023 **What do you like best about Yogi?** I have enjoyed using Yogi, as I have found that it is a great tool for mining the voice of the consumer and helping me to understand the key themes impacting product reviews and experience. The best aspect of the tool is being able to quickly and easily identify specific products and issues that are negatively or positively impacting the consumer's experience. I also have found the Yogi team to be incredibly supportive and always looking for ways to streamline the process for the user. **What do you dislike about Yogi?** No matter how simple the tool is, it can still take time to mine and uncover meaningful and actionable insights and determine how to best share with others in the right way. This is not the fault of the tool but just the reality of the analytical process. **What problems is Yogi solving and how is that benefiting you?** Yogi is helping me to identify the themes and items that are negatively or positively impacting the consumer experience and understanding why ### 4. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Yogi?** Very easy to use. I appreciate the analytics and recommendations it provides. I would recommend overall. **What do you dislike about Yogi?** I think some factors aren't taken into account for the analysis that could skew results. **What problems is Yogi solving and how is that benefiting you?** Helping us find product innovation direction. **Official Response from Anna Arnone:** > Hey, Yogi User! Thanks for your feedback, we're thrilled to hear that you love our recommendation features and are using Yogi to drive innovation. Regarding your point about certain factors that are taken into account for analysis, you may be surprised to learn that we go to great lengths to maintain the integrity of our analytics as well as your ability to customize your view. If you would like to learn more about this, we would be happy to walk you through it! Reach out to your customer success manager and we'll set something up. ### 5. Very helpful to truly understand consumers' perception on our brand **Rating:** 4.5/5.0 stars **Reviewed by:** Thea K. | Senior Product Marketing Manager for HA, Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2023 **What do you like best about Yogi?** Yogi was very helpful when we tried to identify if consumers had d negative perception on our brand or not. Yogi clarified that consumers do not have a negative perception on Hisense brand with DATA, which was helpful to persuade other teams. Also, it has been constantly helpful to understand consumers' perception on Hisense brand, what is roadblock to improve brand equity and in what aspects we are doing a good job. **What do you dislike about Yogi?** Since the relaunch earlier this year, I am struggling with filtering on Yogi. I am getting the features/functions on filter that I do not need at all for my industry. Hope Yogi could improve this in the near future. **What problems is Yogi solving and how is that benefiting you?** Similar to what I have already mentioned in previous page. It is clarifying our assumption, giving better understanding about where we are in the industry, what is our problem to improve our brand equity. ### 6. Yogi and Microsoft Retail Channel insights **Rating:** 4.0/5.0 stars **Reviewed by:** Ed N. | Enterprise (> 1000 emp.) **Reviewed Date:** June 29, 2023 **What do you like best about Yogi?** Yogi has helped my team discover w Voice of Customer insights for our products and services easily and in a away that is easy to communicate to stakeholders across our company. Powerful insights that are actionable and clear. The team is very supportive and always available for training and any kind of support! **What do you dislike about Yogi?** The Ui is a bit complex and requires training for any internal resources who plan to use it. I know the Yogi team is working on AI (chat) solutions that would make this potentially easier and so looking forward to that. **What problems is Yogi solving and how is that benefiting you?** Gives us clear VOC insights that help us to optimize our products and marketing messaging. AI makes this easy and prior to this we were doing a lot of this manually which is time consuming and doesn't make most efficient sue of the data ### 7. Understand the voice of your consumer with Yogi! **Rating:** 5.0/5.0 stars **Reviewed by:** JC G. | Manager, DX & Data/Analytics, Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2023 **What do you like best about Yogi?** Provided us with an analytics platform to understand customer feedback via reviews; but through a more advanced lense including sentiment, themes, and even suggestions to make products better through that same feedback. **What do you dislike about Yogi?** Nothing! Everything has been smooth since our implementation. If there are any small issues, their CS team is quick to get them sorted out. **What problems is Yogi solving and how is that benefiting you?** Before Yogi we had to collect, aggregate, and analyize customer reviews in a pretty archaic manner (Goodbye copy/paste & spreadsheets). Now we can easily understand the voice of the consumer thanks to Yogi. ### 8. YOGI is amazing it has helped me save time and extra work by doing the analysis for me! **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa L. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Yogi?** So many aspects of YOGI have made my work easier and more efficient with my time by having this program that gathers all the data and even gives you summaries of the data you are looking at. It gives you a thorough insight into themes, keywords, etc. I like how there are so many filters to choose from so that you get the specific information you are looking for. I also like that YOGI is constantly improving based on my feedback to help make finding the information you need more readily available. I also want to give KUDOS to the YOGI team, who are a joy to work with and always there to help. If we have any questions or want to dive deeper into a topic, they will assist and do 1-on -1 instruction. I like the panel comparisons and being able to align the graphs/charts so you can compare products/brands etc. **What do you dislike about Yogi?** The only downside of Yogi is that you have to have enough reviews to get an insight into the data. But that is not YOGI's issue. The fact that you can't custom color coat your graphs/charts (they are the colors they are) is another downside- but not a big one. You could export the data and create your own in Excel. I just haven't done that yet. **What problems is Yogi solving and how is that benefiting you?** It has solved the problem of me having to go through all of the reviews manually on Amazon, waterpik.com and other retailer sites. So it has saved me time and saved me time looking for common issues in themes. ### 9. User-friendly tool with expansive insight potential with exceptional customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** September 28, 2023 **What do you like best about Yogi?** The best part of Yogi is ability to synthesize data that can have an impact acorss our business. It's critical for us to understand the advantages and distadvantages that our businesses have compared to our competition from the consumer perspective - it drives understanding performance, can influence sales, and can inform innovation. Yogi is super easy to use, intutive, and the team is incredibly helpful, open to feedback and collaborative. **What do you dislike about Yogi?** The only downside to using Yogi is primarily ensuring that our teams are interpreting the data correctly with regard to how big or small a 'problem' or advantage is relative to the larger performance. **What problems is Yogi solving and how is that benefiting you?** My primary use with Yogi is to understand the major advantages and disadvantages that our brands have vs. our competition or the larger category. We also use it to track consumer feedback on known changes or innovation in market. Other parts of the business are utilizing the tool to understand potential issues or pain points with our products, and alternatively understanding things that people love about us and other products that are critical for future innovation and the product experience. ### 10. Helping us grow our ratings & reviews expertise **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2023 **What do you like best about Yogi?** Firstly, the Yogi team feels like an extension of our own. They're eagerly generous in sharing their expertise and teaching us best practices for evaluating the data available. They've played a critical role in mining our data for actionable insights. Secondly, I must also mention that the Yogi platform is by far the most user-friendly, especially for someone newer to digital shelf optimization who wants to learn while also benefitting right away. **What do you dislike about Yogi?** A big piece of the value Yogi adds to our team is mining the data for actionable insights. If your organization is already well-versed in ratings & reviews and you have ample data analytics resources, there may be other vendor partners with narrowed offerings for your specific needs. **What problems is Yogi solving and how is that benefiting you?** Yogi solves a current gap in our resources, as we continue to build a team focused on digital shelf optimization. They act almost as an extension of our team, supplying easy-to-consume data and mining it for insights that we can action right away while we're still learning rapidly. ### 11. Amazing Platform and Team to Work With **Rating:** 5.0/5.0 stars **Reviewed by:** Scarlett N. | Sr. Product Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2023 **What do you like best about Yogi?** The team kept close contact with us, helping us with analytics and introducing new features. They are extremely responsive to our requests. A really intuitive platform to draw insights, and really detailed categorization to help to identify the problems. **What do you dislike about Yogi?** Easier navigation to filter out the products would be helpful, but it doesn't bother me. **What problems is Yogi solving and how is that benefiting you?** Yogi came with the AI insights generator that I haven't dug deep into. I'm sure it will be helpful in the future to generate reports. ### 12. Great platform to gain insights from reviews! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2023 **What do you like best about Yogi?** The most helpful feature is their theme summaries. It summarizes the reviewers sentiments, what is dragging review sentiment up or down, and pulls out key insights about your products. **What do you dislike about Yogi?** Downside is that we currently have to create our own competitive landscape (this may just be our contract). Rather than having to pick and choose between our own products and competitive products, it would be ideal to be able to view an entire category and benchmark to the category. **What problems is Yogi solving and how is that benefiting you?** Yogi helps consolidate review sentiment and provides us with a way to draw meaningful insights to apply to our future product development and marketing communications. ### 13. Powerful Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2023 **What do you like best about Yogi?** Ability to aggregate data and look across competitive landscape at same time **What do you dislike about Yogi?** Nothing. Yogi works really well. It took a little while to get used to the Data Set tab, but good on that now. **What problems is Yogi solving and how is that benefiting you?** Provides me a quick snapshot of how our products are being viewed in the online marketplace. ### 14. Great Tool to Hear from Consumers **Rating:** 4.5/5.0 stars **Reviewed by:** Stephanie G. | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Yogi?** The tool makes it easy to see top sentiment drivers and compare performance to key competitors. **What do you dislike about Yogi?** It would be great if we could easily add products into the platform. Turnaround time can be long for new projects, but I understand the need to prioritize. **What problems is Yogi solving and how is that benefiting you?** It helps us understand our shortcoming to drive product improvements and innovation. - [View Yogi pricing details and edition comparison](https://www.g2.com/products/yogi/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+11%3A44%3A16+-0500&secure%5Bsession_id%5D=3e6712ca-6918-4560-90ea-1d173fb6fed5&secure%5Btoken%5D=8468762e8c2f7f01d989965902a4969a497b699ae7db06262026531d4ac30907&format=llm_user) ## Yogi Features **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Setup** - Integration - Maintenance - No-Code **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Data** - Security - Data Visualization **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Analysis** - Automation - Named entity recognition - Keyphrase Extraction - Topic Analysis - Sentiment Analysis - Language Identification - Syntax/Part of Speech Parsing **Customization** - Pre-Built Parameterization - Custom Extension - Compositionality **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization ## Top Yogi Alternatives - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) - 4.4/5.0 (2,012 reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,174 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - 4.4/5.0 (3,995 reviews)