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yayloh Reviews & Product Details

yayloh is a returns management platform for online retailers yayloh was founded with the aim of fixing the biggest pain of the online shopping journey, both for customers and retailers: returns. With yayloh, the entire post-purchase journey is digital, for customers and retailers. The result is streamlined processes, empowered customer service agents, exceeded customer expectations and reduced returns. The platform connects with CMS’ REST API for seamless integration. The solution handles high transaction volumes and allows for speed of implementation.

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yayloh

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Product Description

yayloh is a returns management platform for online retailers yayloh was founded with the aim of fixing the biggest pain of the online shopping journey, both for customers and retailers: returns. With yayloh, the entire post-purchase journey is digital, for customers and retailers. The result is streamlined processes, empowered customer service agents, exceeded customer expectations and reduced returns. The platform connects with CMS’ REST API for seamless integration. The solution handles high transaction volumes and allows for speed of implementation.

Overview by

Sophie Aubard

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yayloh Media

Offer your customers a beautifully branded self-service digital return solution. Keep them informed and engaged during the return process, drive traffic to your webshop and your stores.

yayloh Demo - Return Management Platform

Give access to all relevant information to your customer support team in the wink of an eye. Smart suggestions features and automation help them answer customers queries and process refunds faster, increasing your customers satisfaction.

Improve mix merchandising, sizing, or product descriptions based on customer feedback. Empowered with yayloh advanced analytics tool you will take the right actions to reduce returns.

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Juliette P.

CEO

Small-Business (50 or fewer emp.)

6/9/2022

"Yayloh has helped us manage our returns and exchanges, and allows us to send return labels easily !"

4/5

What do you like best about yayloh?

Yayloh was very easy to implement. They have created a return page that is linked to our Shopify, and where the customers can enter their information. Then they access a form where they can explain what went wrong and what they wish to do. Then yayloh automatically send a prepaid return label for the customer so they can send us back their products. Easy for us and for them ! Review collected by and hosted on G2.com.

What do you dislike about yayloh?

For now, since we don't have Shopify plus, we can't offer the creation of vouchers instead of reimbursement to our customers. Otherwise we are really happy with Yayloh ! Review collected by and hosted on G2.com.

Recommendations to others considering yayloh:

If you are a small company that manages the returns and exchanges manually, I really suggest to save time and efficiency using Yayloh. It provides a better experience for the customer as well ! Review collected by and hosted on G2.com.

What problems is yayloh solving and how is that benefiting you?

Yayloh is super useful to manage our returns and exchanges in an automatic way, rather then doing everything ourselwes. Also we don't have to print a return label and put it in every order, which would be nonsensical since we are a sustainable brand... Review collected by and hosted on G2.com.

UA

Verified User in Apparel & Fashion

Small-Business (50 or fewer emp.)

11/11/2022

"Great partner to grow with"

4.5/5

What do you like best about yayloh?

As a clothing brand, returns are in a central role and something to constantly focus on. Yayloh has been an integral part in our growth journey by offering a setup making the end-customer journey smoother, but also providing data and insights to lower the returns rate. The system is easy to set up and customise ourselves, and the returns flow in the system is organised in an intuitive way. Yayloh also constantly listens to us customers, and during the time we have been a customer, they have introduced multiple new features, including several handy datasets to assist us in managing our operations. Review collected by and hosted on G2.com.

What do you dislike about yayloh?

One thing to focus even more is how to maintain the customer who is making a return and incentivise in making an exchange or another purchase. Review collected by and hosted on G2.com.

AA

Verified User in Apparel & Fashion

Small-Business (50 or fewer emp.)

11/28/2022

"Really good product to manage return !"

5/5

What do you like best about yayloh?

What stands out about yayloh for us is the data analytics platform. It collects and analyses return data to understand return reasons at product and category levels. This data allows our product team to take data-based decisions on our product and apply the necessary changes to reduce returns/lower the return rate.

Also, the plateform is very easy to use for the customer, Yayloh reduced the number of tickets about how to do a return. Review collected by and hosted on G2.com.

What do you dislike about yayloh?

For now, there is no problem with Yayloh. The team is very available as soon as we have an answer! Review collected by and hosted on G2.com.

JP

John P.

E-commerce Manager

Small-Business (50 or fewer emp.)

3/26/2021

"Powerful tool for those struggling to understand and lower their return rates."

5/5

What do you like best about yayloh?

Getting the aggregated insights on return data for us to act on in order to lower our return rates. The time it saves for our customer service and store staff, and mostly: the added service to our customers. Working with the Yayloh team is nothing short of delightful. They are helpful, interested in our needs and fast. Review collected by and hosted on G2.com.

What do you dislike about yayloh?

Waiting for even more features to be added, but I like the suspense and the core features available does the job very well. Review collected by and hosted on G2.com.

Recommendations to others considering yayloh:

This is a very good product for anyone wanting to get a grip on their returns. Easy integration.

You can use the data as leverage with suppliers with too high return rates, or share it to help them improve. Review collected by and hosted on G2.com.

What problems is yayloh solving and how is that benefiting you?

We had a very time consuming, complex and manual return process before - which ate so much time from our employees. We had no way of knowing the reasons behind the returns. We couldn't analyze returns data. Our store staff had to fill in a ton of info manually just to accept a Webshop order in our physical retail stores - this is now history! Review collected by and hosted on G2.com.