The G2 on Xref

Xref Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Xref to be very easy to use, thanks to simple questions and reliable integration with Oracle. (55 mentions)

Users commend the excellent customer support from Xref, highlighting responsiveness and quick resolution of queries. (32 mentions)

Users highlight the efficient reference check process with Xref, enhancing speed and ease in recruitment efforts. (23 mentions)

Users appreciate the speed of Xref, noting that the reference check process is now efficient and hassle-free. (23 mentions)

Users praise Xref for its time-saving efficiency, streamlining reference checks and relieving the hassle of communication. (22 mentions)

Users commend the helpful customer support of Xref, noting its responsiveness and tailored assistance for diverse needs. (17 mentions)

Users express frustration with the messy custom report design, which affects professionalism and usability of the product. (7 mentions)

Users find the intrusive notifications from Xref to be disturbing, especially when they occur too frequently. (6 mentions)

Users find the reference management limitations frustrating, particularly with sorting and editing references during progress. (6 mentions)

Users find the unclear information from Xref frustrating, especially regarding suspicious activity and submission steps. (6 mentions)

Users struggle with inadequate feedback due to a misleading scoring system affecting hiring managers’ decision-making. (5 mentions)

Users find the limited customization options in Xref frustrating, leading to time-consuming manual adjustments for reporting. (5 mentions)

Users find Xref to be a costly option, especially for smaller organizations and those with infrequent hiring needs. (4 mentions)

Users find the poor customization options limiting, especially in editing referees and survey metrics. (4 mentions)

Users are frustrated by emails frequently landing in junk/spam folders, causing delays in candidate responses. (3 mentions)

Users find the inadequate reporting from Xref concerning, impacting their ability to verify and manage referee information efficiently. (2 mentions)

Top Pros or Advantages of Xref

1. Ease of Use

Users find Xref to be very easy to use, thanks to simple questions and reliable integration with Oracle.

See 55 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Easy to set and forget"

What do you like about Xref?

The process of entering the information is very simple, and the system is extremely reliable. Not having to manage the process when you can't get i

Holly L.

Enterprise (> 1000 emp.)

5.0/5

"User friendly"

What do you like about Xref?

Very easy to use. I have used a few platforms previously and Xref is by far the easiest

2. Customer Support

Users commend the excellent customer support from Xref, highlighting responsiveness and quick resolution of queries.

See 32 mentions

See Related User Reviews

Ally T.

Enterprise (> 1000 emp.)

5.0/5

"Xref Review"

What do you like about Xref?

We implemented Xref 4 months ago and it has improved our interview/reference check process immensely. The team like working with it and our hiring man

Chris G.

Mid-Market (51-1000 emp.)

5.0/5

"Focused questions, easy to implement and great support from the XRef Engage team"

What do you like about Xref?

The survey questions are appropriate and the ability to include additional questions ensures the information received were aligned with the organisati

3. Reference Checks

Users highlight the efficient reference check process with Xref, enhancing speed and ease in recruitment efforts.

See 23 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Xref -"

What do you like about Xref?

We have found Xref to be very easy to implement and use, a huge time saver in our recruitment process. The platform streamlines reference checking, sp

Ally T.

Enterprise (> 1000 emp.)

5.0/5

"Xref Review"

What do you like about Xref?

We implemented Xref 4 months ago and it has improved our interview/reference check process immensely. The team like working with it and our hiring man

4. Speed

Users appreciate the speed of Xref, noting that the reference check process is now efficient and hassle-free.

See 23 mentions

See Related User Reviews

Ally T.

Enterprise (> 1000 emp.)

5.0/5

"Xref Review"

What do you like about Xref?

We implemented Xref 4 months ago and it has improved our interview/reference check process immensely. The team like working with it and our hiring man

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Very good and easy to use"

What do you like about Xref?

saves a lot of time and does all the hard work. Never had any issues.

5. Time-saving

Users praise Xref for its time-saving efficiency, streamlining reference checks and relieving the hassle of communication.

See 22 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Easy to set and forget"

What do you like about Xref?

The process of entering the information is very simple, and the system is extremely reliable. Not having to manage the process when you can't get i

Ally T.

Enterprise (> 1000 emp.)

5.0/5

"Xref Review"

What do you like about Xref?

We implemented Xref 4 months ago and it has improved our interview/reference check process immensely. The team like working with it and our hiring man

6. Helpful

Users commend the helpful customer support of Xref, noting its responsiveness and tailored assistance for diverse needs.

See 17 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Xref -"

What do you like about Xref?

We have found Xref to be very easy to implement and use, a huge time saver in our recruitment process. The platform streamlines reference checking, sp

Craig C.

Mid-Market (51-1000 emp.)

5.0/5

"Xref review"

What do you like about Xref?

I was amazed at the speed with which my requests were responded to, plus I received add information packages that I have since shared with the talent

Top Cons or Disadvantages of Xref

1. Reporting Issues

Users express frustration with the messy custom report design, which affects professionalism and usability of the product.

See 7 mentions

See Related User Reviews

4.5/5

"Easy to use, clear, quick results, minimal effort, automation"

What do you dislike about Xref?

I wish it could perhaps not send as many automated reminders out to the candidates and/or references, especially on the weekend, it feels slightly inv

4.0/5

"Platform is easy to use. Loads slowly."

What do you dislike about Xref?

Slow loading in the platform. Each report downloads as a separate report.

2. Intrusive Notifications

Users find the intrusive notifications from Xref to be disturbing, especially when they occur too frequently.

See 6 mentions

See Related User Reviews

4.5/5

"Easy to use, clear, quick results, minimal effort, automation"

What do you dislike about Xref?

I wish it could perhaps not send as many automated reminders out to the candidates and/or references, especially on the weekend, it feels slightly inv

James H.

Enterprise (> 1000 emp.)

5.0/5

"Talent Acquisition Manager"

What do you dislike about Xref?

Sometimes the level of remainders for candidates can cause negative feedback

3. Reference Management

Users find the reference management limitations frustrating, particularly with sorting and editing references during progress.

See 6 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Easy to set and forget"

What do you dislike about Xref?

That the completed references don't get sorted in the order they are completed (they are ordered by when they were sent out) which makes it more diffi

Verified User

Enterprise (> 1000 emp.)

4.0/5

"It has been easy to use and quick to review references and details."

What do you dislike about Xref?

Sometimes the AI description being at the top of references is confusing. It also sometimes formats in different ways, e.g., there can be a blank page

4. Unclear Information

Users find the unclear information from Xref frustrating, especially regarding suspicious activity and submission steps.

See 6 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"I like X Ref, it's efficient!"

What do you dislike about Xref?

Sometimes, suspicious activity/ flags don't show up on the initial report. Instead I get an email from X-Ref end of day.. which is unreliable.

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Great tool to conduct reference checks for candidates"

What do you dislike about Xref?

Some referees find the frequent reminders are disturbing. Sometimes candidates missed the last step to click "Submit" and their referees' details di

5. Inadequate Feedback

Users struggle with inadequate feedback due to a misleading scoring system affecting hiring managers’ decision-making.

See 5 mentions

See Related User Reviews

Sandra H.

Mid-Market (51-1000 emp.)

4.5/5

"Xref Review – Great Experience!"

What do you dislike about Xref?

One area that could use improvement is the scoring system. While the platform provides a numerical score based on referee responses, we’ve found that

Annie K.

Mid-Market (51-1000 emp.)

5.0/5

"Easy, Fast, Efficent, Reliable"

What do you dislike about Xref?

Not being able to access the referees contact details until they have filled it out

6. Limited Customization

Users find the limited customization options in Xref frustrating, leading to time-consuming manual adjustments for reporting.

See 5 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Easy to set and forget"

What do you dislike about Xref?

That the completed references don't get sorted in the order they are completed (they are ordered by when they were sent out) which makes it more diffi

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Easy to use and saves time"

What do you dislike about Xref?

The configuration of questions makes it difficult to add or remove questions from existing surveys

7. Expensive

Users find Xref to be a costly option, especially for smaller organizations and those with infrequent hiring needs.

See 4 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Helpful tool for large organisations"

What do you dislike about Xref?

The pricing structure is on the higher side. This would be more noticible for those with less frequent hiring needs, like smaller organisations.

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Exactly what we needed"

What do you dislike about Xref?

Whilst ability to conduct different types of surveys are good once you have engaged the company, there are some hidden costs (mainly set-up and for mi

8. Poor Customization

Users find the poor customization options limiting, especially in editing referees and survey metrics.

See 4 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Easy to set and forget"

What do you dislike about Xref?

That the completed references don't get sorted in the order they are completed (they are ordered by when they were sent out) which makes it more diffi

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Easy to use and saves time"

What do you dislike about Xref?

The configuration of questions makes it difficult to add or remove questions from existing surveys

9. Email Management

Users are frustrated by emails frequently landing in junk/spam folders, causing delays in candidate responses.

See 3 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"I like X Ref, it's efficient!"

What do you dislike about Xref?

Sometimes, suspicious activity/ flags don't show up on the initial report. Instead I get an email from X-Ref end of day.. which is unreliable.

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Xref, references at your fingertips"

What do you dislike about Xref?

sometimes the emails to candidates go to junk/spam folders.

10. Inadequate Reporting

Users find the inadequate reporting from Xref concerning, impacting their ability to verify and manage referee information efficiently.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"I like X Ref, it's efficient!"

What do you dislike about Xref?

Sometimes, suspicious activity/ flags don't show up on the initial report. Instead I get an email from X-Ref end of day.. which is unreliable.

Miranda R.

Mid-Market (51-1000 emp.)

5.0/5

"Talent Acquisition Lead"

What do you dislike about Xref?

The only thing we wish was possible is customising metrics and questions for pulse surveys along with exporting results and reports but apart from tha

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Bismah N.

Assistant People Partner

Enterprise (> 1000 emp.)

11/5/2024

"Excellent Platform"

4/5

What do you like best about Xref?

As a recruiter, Xref is extremely easy to use and very user-friendly. I have had to contact support and found that my issues were solved promptly. Review collected by and hosted on G2.com.

What do you dislike about Xref?

No issues currently, Xref has been working well for my team. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

edit

Thank you for your positive feedback, Bismah! We are thrilled to hear that Xref has been easy to use and that you’re benefiting from its user-friendly features as a recruiter.

We know how valuable time is for busy recruitment and TA professionals, and we’re happy to hear that you’re enjoying the time-saving benefits of using Xref.

Thank you for choosing Xref!

Sasha J.

Recruiter

Mid-Market (51-1000 emp.)

10/29/2024

"Very handy"

5/5

What do you like best about Xref?

XRef saves me a lot of time as a recuiter! Review collected by and hosted on G2.com.

What do you dislike about Xref?

I don't have any issues with Xref. It works seamlessly. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

edit

Thank you for your wonderful review, Sasha. We’re all about offering teams a better and faster way to conduct reference checks, and we’re glad to hear that you’re enjoying the simplicity and time-saving benefits of using Xref.

Verified User in Individual & Family Services

Mid-Market (51-1000 emp.)

5/6/2024

"Frees up so much of my time - i love it !!"

5/5

What do you like best about Xref?

It relieves me from hours of doing manual ref checks and the turnaround is quite quick, actually a lot quicker than chasing up referees constantly as this has a reminder that keeps getting sent out to the referees to fill the reference check template. Just an efficient tool and excellent for time management. Ref checks are kept on file and also if there is an issue with the authenticity of where the ref check came from X-Ref warns you . It is so easy to use & implement , you can upload the questions you want as if you were doing the ref check yourself . The customer service is also amazing Review collected by and hosted on G2.com.

What do you dislike about Xref?

You cannot verify the referee they are using and if they do not fill it in correctly you have to call back and do it manually. Also when they do not respond you have to go back to candidate to put in other referees Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

edit

Thank you for your wonderful review! We're thrilled to hear that Xref is user-friendly, has saved you time, and improved your efficiency in reference checks. We're glad you're making the most of Xref's benefits, including our customisable templates. Like you, many of our clients also vouch for our exceptional customer service.

Regarding your comment about replacing referees, we have this policy in place for security reasons. Having candidates enter their referee details, rather than employers, allows us to track any suspicious activity.

We're dedicated to saving time for TA professionals, enabling you to focus on other important aspects of your role. Thanks again for your review!

Nix L.

Recruitment Advisor

Enterprise (> 1000 emp.)

5/26/2024

"Pre-employment gamechanger for recruiters"

5/5

What do you like best about Xref?

We have started using Trust Marketplace in the last few weeks and it has made a massive difference to the way that we work. Using this system has allowed us to get Qualification verifications back instantly and made our recruitment processes so much faster. The team at Xref are very responsive and always willing to help at a moments notice. Having 1 plaform to complete all of our pre employment checks is amazing. Review collected by and hosted on G2.com.

What do you dislike about Xref?

There is nothing I would say I dislike about Xref's system Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

edit

We are thrilled to hear that Trust Marketplace has been a gamechanger for your recruitment processes! It's fantastic to know that our system has helped make your qualification verifications faster and more efficient. Like you, our clients have been able to conduct Qualification Verification Checks instantly, and effortlessly.

Our team at Xref is dedicated to providing excellent support, and we are delighted to hear that you have found us responsive and helpful. Thank you for your kind words about our platform being a one-stop solution for all your pre-employment checks.

Verified User in Airlines/Aviation

Mid-Market (51-1000 emp.)

11/6/2024

"Great service from all of the team"

4/5

What do you like best about Xref?

All of the consultants that we have worked with have been super helpful in catering to our needs. Review collected by and hosted on G2.com.

What do you dislike about Xref?

I cant think of any, all of the support received has been great. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

edit

Thank you for your review on Xref Engage! We are thrilled to hear that our consultants have been super helpful in catering to your needs.

At the heart of Xref Engage is a group of highly experienced professionals, including HR experts and workplace psychologists, who understand the challenge of improving culture, leadership, and service quality. It's great to hear that Xref Engage is supporting your business with live data and insights for your strategic planning. Thanks again for your review.

Anthony R.

People and Culture Manager

Mid-Market (51-1000 emp.)

5/17/2024

"Fantastic support all the way through"

5/5

What do you like best about Xref?

The surveys are robust and I can have confidence in receiving a valid result. The functionality to publish a survey and review results means less effort needed from me to reach the fun part to understand and act on the survey results.

The survey methodology was flexible that allowed it to be tailored to meet our diverse range of employees.

The customer support was very helpful and available when I needed it. Review collected by and hosted on G2.com.

What do you dislike about Xref?

It would be great to incorporate some internal translation features. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

edit

Thank you for your positive feedback, Anthony! We're thrilled that you find Xref Engage Surveys robust and reliable and that our customer support has been helpful.

Regarding our comment on translation features, we have run surveys in many languages. We have a strong capability in running pulse surveys in all languages, and it is on our roadmap to improve multilingual capability across all our products further.

We're glad to hear that Xref Engage is helping you provide valid and reliable survey questions and methodology, making it easier for you to administer surveys. Thanks again for sharing your wonderful feedback.

Verified User in Hospitality

Enterprise (> 1000 emp.)

10/28/2024

"Xref makes life so much easier"

5/5

What do you like best about Xref?

Candidates get messages and daily reminders. We can check if there is any unusual activity. Review collected by and hosted on G2.com.

What do you dislike about Xref?

It send us a daily reminder email if the candiate doesn't respond Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

edit

Thank you for the 5-star review. We're glad to hear that Xref is making your life easier by freeing up your time and allowing you to focus on more important aspects of your role.

Regarding your feedback about daily reminders, our Customer Success team can help you adjust the frequency of these emails. Please reach out to our dedicated Customer Success team at support@xref.com if you would like assistance.

Thanks again for your review.

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

6/3/2024

"Supportive"

5/5

What do you like best about Xref?

Alex was our Senior Consultant. He provided transparent advice and guidance on how to maximise engagement to achieve extensive data sets to analyse and improve our service for the people we support.

Additionally, Xref's new results dashboard is user-friendly and offers customisation which allows organisations to interpret survey results as needed by all levels of the organisation. Review collected by and hosted on G2.com.

What do you dislike about Xref?

There was not really anything to note about Xref Engages service or Alex. Support was always available, turn around was timely on actions and results are easily accessible and interpreted. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

edit

Thank you for sharing your positive experience with Xref Engage and Senior Consultant Alex! We're thrilled to hear that you found the advice and guidance provided to be transparent and valuable. It's great to know that you appreciate the user-friendly results dashboard and customisation options.

It's fantastic to hear that Xref Engage is helping you gather feedback on various aspects to improve services for the people you support. Thanks again for your review.

Amanda S.

Human Resources Generalist IV

Mid-Market (51-1000 emp.)

2/15/2024

"Makes References Easier to Obtain"

5/5

What do you like best about Xref?

When our company began utilizing xRef, it was quickly realized just how much easier it is to obtain references on the candidates that our hiring managers have an interest in hiring. The process to obtain references has been easier, more efficient, and provides hiring managers with a report that can be exported to review the references. Its a great tool with easy implementation, easy ways to receive references, and easy reports to obtain that are readable and efficient. Review collected by and hosted on G2.com.

What do you dislike about Xref?

The only downside of xRef is the inability to change the report criteria and being able to implement different reference questions that are specific to the position that hiring managers typically would prefer to have as criteria in the report. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

edit

Thank you, for taking the time to share your review, Amanda.

Like you, our clients agree on the many benefits of the Xref platform such as the ease of use, the ease of implementation and the reports obtained from reference checking help make confident hires.

Regarding your comment on adding questions, you will be able to do it on the enterprise platform easily. If you feel you’d like assistance in this area, our customer support team would be more than happy to help. Please feel free to contact them at support@xref.com.

Thanks again for leaving a review!

reena p.

Mid-Market (51-1000 emp.)

2/7/2024

"Easy to use"

5/5

What do you like best about Xref?

The platform is super easy to use and navigate, and our candidates love the ease of the platform too. We have had great customer support when we see references that may have been flagged as suspect and the team has provided great support in navigating conversations with potential hires. Super easy to implement and manage on an ongoing basis Review collected by and hosted on G2.com.

What do you dislike about Xref?

There is nothing I dislike. I would recommend the platform a heartbeat Review collected by and hosted on G2.com.

What problems is Xref solving and how is that benefiting you?

Our ref checks were all manual before we engaged X ref. It's saving us time. Notifications also come directly to your inbox, so you do not need to keep logging in to check the status, there is a good audit trail too. You can have as many templates as you want set up in the platform, so it's super easy to send the applicable ref check form. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

edit

Thank you for your glowing review! We're thrilled to hear that you find Xref easy to use and that it has streamlined your reference checking process. Our team is dedicated to providing excellent customer support, and we're delighted that you've had a positive experience with us.

We appreciate your recommendation and look forward to continuing to support your hiring needs.