The G2 on Xref

Xref Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Xref to be very easy to use, thanks to simple questions and reliable integration with Oracle. (55 mentions)

Users commend the excellent customer support from Xref, highlighting responsiveness and quick resolution of queries. (32 mentions)

Users highlight the efficient reference check process with Xref, enhancing speed and ease in recruitment efforts. (23 mentions)

Users appreciate the speed of Xref, noting that the reference check process is now efficient and hassle-free. (23 mentions)

Users praise Xref for its time-saving efficiency, streamlining reference checks and relieving the hassle of communication. (22 mentions)

Users commend the helpful customer support of Xref, noting its responsiveness and tailored assistance for diverse needs. (17 mentions)

Users express frustration with the messy custom report design, which affects professionalism and usability of the product. (7 mentions)

Users find the intrusive notifications from Xref to be disturbing, especially when they occur too frequently. (6 mentions)

Users find the reference management limitations frustrating, particularly with sorting and editing references during progress. (6 mentions)

Users find the unclear information from Xref frustrating, especially regarding suspicious activity and submission steps. (6 mentions)

Users struggle with inadequate feedback due to a misleading scoring system affecting hiring managers’ decision-making. (5 mentions)

Users find the limited customization options in Xref frustrating, leading to time-consuming manual adjustments for reporting. (5 mentions)

Users find Xref to be a costly option, especially for smaller organizations and those with infrequent hiring needs. (4 mentions)

Users find the poor customization options limiting, especially in editing referees and survey metrics. (4 mentions)

Users are frustrated by emails frequently landing in junk/spam folders, causing delays in candidate responses. (3 mentions)

Users find the inadequate reporting from Xref concerning, impacting their ability to verify and manage referee information efficiently. (2 mentions)

Top Pros or Advantages of Xref

1. Ease of Use

Users find Xref to be very easy to use, thanks to simple questions and reliable integration with Oracle.

See 55 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Easy to set and forget"

What do you like about Xref?

The process of entering the information is very simple, and the system is extremely reliable. Not having to manage the process when you can't get i

Holly L.

Enterprise (> 1000 emp.)

5.0/5

"User friendly"

What do you like about Xref?

Very easy to use. I have used a few platforms previously and Xref is by far the easiest

2. Customer Support

Users commend the excellent customer support from Xref, highlighting responsiveness and quick resolution of queries.

See 32 mentions

See Related User Reviews

Ally T.

Enterprise (> 1000 emp.)

5.0/5

"Xref Review"

What do you like about Xref?

We implemented Xref 4 months ago and it has improved our interview/reference check process immensely. The team like working with it and our hiring man

Chris G.

Mid-Market (51-1000 emp.)

5.0/5

"Focused questions, easy to implement and great support from the XRef Engage team"

What do you like about Xref?

The survey questions are appropriate and the ability to include additional questions ensures the information received were aligned with the organisati

3. Reference Checks

Users highlight the efficient reference check process with Xref, enhancing speed and ease in recruitment efforts.

See 23 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Xref -"

What do you like about Xref?

We have found Xref to be very easy to implement and use, a huge time saver in our recruitment process. The platform streamlines reference checking, sp

Ally T.

Enterprise (> 1000 emp.)

5.0/5

"Xref Review"

What do you like about Xref?

We implemented Xref 4 months ago and it has improved our interview/reference check process immensely. The team like working with it and our hiring man

4. Speed

Users appreciate the speed of Xref, noting that the reference check process is now efficient and hassle-free.

See 23 mentions

See Related User Reviews

Ally T.

Enterprise (> 1000 emp.)

5.0/5

"Xref Review"

What do you like about Xref?

We implemented Xref 4 months ago and it has improved our interview/reference check process immensely. The team like working with it and our hiring man

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Very good and easy to use"

What do you like about Xref?

saves a lot of time and does all the hard work. Never had any issues.

5. Time-saving

Users praise Xref for its time-saving efficiency, streamlining reference checks and relieving the hassle of communication.

See 22 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Easy to set and forget"

What do you like about Xref?

The process of entering the information is very simple, and the system is extremely reliable. Not having to manage the process when you can't get i

Ally T.

Enterprise (> 1000 emp.)

5.0/5

"Xref Review"

What do you like about Xref?

We implemented Xref 4 months ago and it has improved our interview/reference check process immensely. The team like working with it and our hiring man

6. Helpful

Users commend the helpful customer support of Xref, noting its responsiveness and tailored assistance for diverse needs.

See 17 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Xref -"

What do you like about Xref?

We have found Xref to be very easy to implement and use, a huge time saver in our recruitment process. The platform streamlines reference checking, sp

Craig C.

Mid-Market (51-1000 emp.)

5.0/5

"Xref review"

What do you like about Xref?

I was amazed at the speed with which my requests were responded to, plus I received add information packages that I have since shared with the talent

Top Cons or Disadvantages of Xref

1. Reporting Issues

Users express frustration with the messy custom report design, which affects professionalism and usability of the product.

See 7 mentions

See Related User Reviews

4.5/5

"Easy to use, clear, quick results, minimal effort, automation"

What do you dislike about Xref?

I wish it could perhaps not send as many automated reminders out to the candidates and/or references, especially on the weekend, it feels slightly inv

4.0/5

"Platform is easy to use. Loads slowly."

What do you dislike about Xref?

Slow loading in the platform. Each report downloads as a separate report.

2. Intrusive Notifications

Users find the intrusive notifications from Xref to be disturbing, especially when they occur too frequently.

See 6 mentions

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4.5/5

"Easy to use, clear, quick results, minimal effort, automation"

What do you dislike about Xref?

I wish it could perhaps not send as many automated reminders out to the candidates and/or references, especially on the weekend, it feels slightly inv

James H.

Enterprise (> 1000 emp.)

5.0/5

"Talent Acquisition Manager"

What do you dislike about Xref?

Sometimes the level of remainders for candidates can cause negative feedback

3. Reference Management

Users find the reference management limitations frustrating, particularly with sorting and editing references during progress.

See 6 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Easy to set and forget"

What do you dislike about Xref?

That the completed references don't get sorted in the order they are completed (they are ordered by when they were sent out) which makes it more diffi

Verified User

Enterprise (> 1000 emp.)

4.0/5

"It has been easy to use and quick to review references and details."

What do you dislike about Xref?

Sometimes the AI description being at the top of references is confusing. It also sometimes formats in different ways, e.g., there can be a blank page

4. Unclear Information

Users find the unclear information from Xref frustrating, especially regarding suspicious activity and submission steps.

See 6 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"I like X Ref, it's efficient!"

What do you dislike about Xref?

Sometimes, suspicious activity/ flags don't show up on the initial report. Instead I get an email from X-Ref end of day.. which is unreliable.

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Great tool to conduct reference checks for candidates"

What do you dislike about Xref?

Some referees find the frequent reminders are disturbing. Sometimes candidates missed the last step to click "Submit" and their referees' details di

5. Inadequate Feedback

Users struggle with inadequate feedback due to a misleading scoring system affecting hiring managers’ decision-making.

See 5 mentions

See Related User Reviews

Sandra H.

Mid-Market (51-1000 emp.)

4.5/5

"Xref Review – Great Experience!"

What do you dislike about Xref?

One area that could use improvement is the scoring system. While the platform provides a numerical score based on referee responses, we’ve found that

Annie K.

Mid-Market (51-1000 emp.)

5.0/5

"Easy, Fast, Efficent, Reliable"

What do you dislike about Xref?

Not being able to access the referees contact details until they have filled it out

6. Limited Customization

Users find the limited customization options in Xref frustrating, leading to time-consuming manual adjustments for reporting.

See 5 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Easy to set and forget"

What do you dislike about Xref?

That the completed references don't get sorted in the order they are completed (they are ordered by when they were sent out) which makes it more diffi

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Easy to use and saves time"

What do you dislike about Xref?

The configuration of questions makes it difficult to add or remove questions from existing surveys

7. Expensive

Users find Xref to be a costly option, especially for smaller organizations and those with infrequent hiring needs.

See 4 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Helpful tool for large organisations"

What do you dislike about Xref?

The pricing structure is on the higher side. This would be more noticible for those with less frequent hiring needs, like smaller organisations.

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Exactly what we needed"

What do you dislike about Xref?

Whilst ability to conduct different types of surveys are good once you have engaged the company, there are some hidden costs (mainly set-up and for mi

8. Poor Customization

Users find the poor customization options limiting, especially in editing referees and survey metrics.

See 4 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Easy to set and forget"

What do you dislike about Xref?

That the completed references don't get sorted in the order they are completed (they are ordered by when they were sent out) which makes it more diffi

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Easy to use and saves time"

What do you dislike about Xref?

The configuration of questions makes it difficult to add or remove questions from existing surveys

9. Email Management

Users are frustrated by emails frequently landing in junk/spam folders, causing delays in candidate responses.

See 3 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"I like X Ref, it's efficient!"

What do you dislike about Xref?

Sometimes, suspicious activity/ flags don't show up on the initial report. Instead I get an email from X-Ref end of day.. which is unreliable.

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Xref, references at your fingertips"

What do you dislike about Xref?

sometimes the emails to candidates go to junk/spam folders.

10. Inadequate Reporting

Users find the inadequate reporting from Xref concerning, impacting their ability to verify and manage referee information efficiently.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"I like X Ref, it's efficient!"

What do you dislike about Xref?

Sometimes, suspicious activity/ flags don't show up on the initial report. Instead I get an email from X-Ref end of day.. which is unreliable.

Miranda R.

Mid-Market (51-1000 emp.)

5.0/5

"Talent Acquisition Lead"

What do you dislike about Xref?

The only thing we wish was possible is customising metrics and questions for pulse surveys along with exporting results and reports but apart from tha

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Brylee B.

Talent Acquisition Manager

Enterprise (> 1000 emp.)

10/28/2024

"Super easy and integrates well with our ATS"

5/5

What do you like best about Xref?

Being able to set up multiple standard ref checks for our different divisions. Review collected by and hosted on G2.com.

What do you dislike about Xref?

We now are integrated with our ATS so I don't log into the portal directly. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

edit

Thank you for the fantastic review, Brylee.

We know how crucial it is for technology to fit seamlessly into the existing HR workflow, so we’re glad to hear you’re benefiting from the seamless ATS integration.

We’re also thrilled to hear our Xref Talent Pool feature is helping you connect with referees and alumni for future roles, saving you time and resources.

Thanks again for your review.

Sebastian L.

Talent Acquisition Coordinator

Enterprise (> 1000 emp.)

11/4/2024

"User Friendly and Efficient!"

4.5/5

What do you like best about Xref?

How quickly it is to set up and send to candidates Review collected by and hosted on G2.com.

What do you dislike about Xref?

when downloading the references, it just downloads as Sydney Water, rather than having the candidate's name, this will help us is sending the references straigh away if it was enabled. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

edit

Thank you for the great review, Sebastian! We're delighted to hear that you find Xref both user-friendly and efficient, especially with how quick it is to set up and send to candidates.

It’s great to know that email and text prompts are helping you streamline the process and get references back faster. Thanks again for sharing your experience!

christina H.

Operations Manager

Mid-Market (51-1000 emp.)

10/29/2024

"Amazing, helpful team"

5/5

What do you like best about Xref?

Xref, listened to what we needed and wanted to achieve they helped us cater to what we as an organisation required for our first survey. We will be using them again in the future for our next survery. cant recommend Jess and her team at XREF enough.

we used both Xref survey and reference checks and the integration into our system and the ease of use was fantastic. Review collected by and hosted on G2.com.

What do you dislike about Xref?

none! there is nothing bad we can say about Xreg and its team Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

edit

Thank you for the excellent review, Christina! We’re delighted to hear about your positive experience with both Xref and Engage.

Your kind words about our support team, especially Jess, mean a lot to us—she truly is a star. It’s wonderful to know our friendly team and user-friendly platform are meeting your organisational needs.

Thanks again for sharing your experience!

Craig C.

Talent Acquisition Business Partner

Mid-Market (51-1000 emp.)

11/13/2024

"Xref review"

5/5

What do you like best about Xref?

I was amazed at the speed with which my requests were responded to, plus I received add information packages that I have since shared with the talent team for future references. Great experience. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Nothing, I was delighted with my expereince. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

edit

We're thrilled to hear that you had a great experience with our speedy responses, Craig. Thank you for sharing your positive feedback with us!

Addison T.

Head of Talent Acquisition - Asia Pacific, Middle East & Africa

Information Technology and Services

Mid-Market (51-1000 emp.)

11/12/2024

"XRef for Quick and Modern Survey"

3.5/5

What do you like best about Xref?

Quick and modern tool with built-in technology for deeper analysis Review collected by and hosted on G2.com.

What do you dislike about Xref?

Nothing particular. I'd see an option for human based conversational check besides just questionnaires Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

edit

Thank you, Addison, for your feedback. We're glad to hear that you're enjoying the ease of set-up with Xref Engage and that our platform has helped you with deeper analysis.

Rachael C.

Head of HR - Employee Experience and ANZ HR operations

Mid-Market (51-1000 emp.)

2/7/2024

"Xref Engage Support is 5*"

5/5

What do you like best about Xref?

Our consultant is very responsive as well as insightful on how to interpret the results which gives us better understanding and allows us to communicate the results better to our company. The platform is very easy to use and it's great to review previous results next to current results to see progress Review collected by and hosted on G2.com.

What do you dislike about Xref?

The feature of downloading/exporting is not available for all tabs and the print to pdf is a screenshot but of the page that you are viewing so it's not very efficient or useful. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

edit

Thank you for the wonderful feedback! We are thrilled to hear that our consultant has been responsive and insightful in helping you interpret the results. We appreciate your kind words about the platform's ease of use and the ability to track progress easily.

Regarding your comment about the downloading/exporting feature and the print to PDF option. We have enabled an export function for the data insights that are most suitable for presentations or analysis in an Excel or CSV file. There is also great functionality for sharing curated results via an online link. We would be more than happy to assist you in this area, please reach out to your key contact to help you explore these options.

It's great to hear that Xref Engage is helping you categorise employee feedback and align your action plans more effectively. Thanks again for the positive review.

Verified User in Staffing and Recruiting

Mid-Market (51-1000 emp.)

2/8/2024

"It's efficient and easy to use!"

5/5

What do you like best about Xref?

The layout. Very simple and easy to use! Review collected by and hosted on G2.com.

What do you dislike about Xref?

Sometimes, red flags don't show up and I would get an email from XRef hours later. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

edit

Thank you for your review. We're thrilled to hear that you find Xref efficient and you’re benefiting from the ease of the platform.

We know how valuable time is for busy recruitment and TA professionals, and we’re happy to hear that you’re enjoying the time-saving benefits of using Xref.

Thanks again for your review.

Catherine M.

Chief People Officer

Enterprise (> 1000 emp.)

6/3/2024

"Excellent employee engagement survey"

5/5

What do you like best about Xref?

The employee engagement survey is well designed, user friendly, with some excellent reporting analytics. The external benchmarks allow you to validate your results against relevant industry results. The dashboards provide wonderful, visual graphics that really tell the story. Review collected by and hosted on G2.com.

What do you dislike about Xref?

Not much - the only thing I would recommend are some improvements to the backend administration. Would be great to be able to edit access rights rather than deleting and then recreating them from scratch. Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

edit

Thank you for your 5-star review, Catherine! We're thrilled to hear that you find our surveys well-designed and the reporting analytics excellent.

Regarding your comment on editing access rights, our system allows several ways to edit access and permissions. Sometimes, editing is restricted for confidentiality or security reasons. Depending on your specific need, we may have a solution. If you haven’t already had a conversation with your Xref Engage consultant, please reach out, and they will be happy to explore options with you.

Engagement surveys are a powerful method for understanding organisational strengths and weaknesses, so we're glad to hear that Xref Engage is helping you increase employee engagement, retention, and productivity. Thanks again for your review.

Holly L.

TA advisor

Enterprise (> 1000 emp.)

10/28/2024

"User friendly"

5/5

What do you like best about Xref?

Very easy to use. I have used a few platforms previously and Xref is by far the easiest Review collected by and hosted on G2.com.

What do you dislike about Xref?

Nothing that I can think of at this point in time Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

edit

Thank you for your review, Holly. We’re all about providing busy professionals with a better and faster way to conduct reference checks, so your feedback is great to hear. Thank you for taking the time to provide a review!

Wendy R.

Culture and Capability Manager

Mid-Market (51-1000 emp.)

6/2/2024

"Xref Engage was extremely easy to implement"

4.5/5

What do you like best about Xref?

The customer support was amazing ,Alex was available to answer questions at any time ,attend training meetings and briefings with our Senior leaders. The product was extremely easy to implement . We used the product for our Staff Engagement survey and to complete a number of management 360 reviews across the 12 month period. We received great feedback from the participants about the process and the information they received. Review collected by and hosted on G2.com.

What do you dislike about Xref?

I really dont have any down sides as we were happy with all aspects of the product and service received Review collected by and hosted on G2.com.

Response from Shieanne Dcruz of Xref

edit

Thank you for your glowing review, Wendy! We are thrilled to hear that you found our product easy to implement and that Alex, our Engage Consultant was able to assist you effectively.

It's fantastic to hear that your staff engagement survey and management reviews went smoothly and received positive feedback. We are delighted that Xref Engage is helping you target improvements to your strategic directions. Thanks again for leaving such a wonderful review!