Xero Reviews & Product Details

I use Xero for maintaining accounting records, and it is very intuitive to operate. I find it easy to play around with the customized reports features. I like the fluid user interface and appreciate that the customer service is very responsive and top-notch. Whenever I'm stuck, I use the help option and the AI usually solves it. If not, I'm connected to an expert human advisor who makes sure the issue is resolved. The initial setup was smooth and seamless, which made switching from Business Central easier. Review collected by and hosted on G2.com.

The only drawback I can think of is a missing consolidation feature, which can consolidate numbers pulled from different Xero entities. Review collected by and hosted on G2.com.

I value Xero's smooth bank-feed automation and intuitive invoice customization for our Austin consulting firm. We can quickly generate branded client invoices linked to consultant billable hours, which cuts repetitive finance-team admin work. Its dashboard offers fast visibility over outstanding receivables, which is really helpful. Review collected by and hosted on G2.com.

Xero lacks multi-dimensional reporting to cross-reference consultant hours against individual client projects, forcing us to export data into Excel for profitability analysis. Our PSA integration suffers silent sync failures for billable-time entries, with no built-in failure alerts. Support is email-only, which slows resolution during month-end close, adding manual work to meet US consulting-firm accounting standards. Review collected by and hosted on G2.com.

We like Xero because it combines a clean, intuitive UI / UX with strong performance, making finance operations easy for both finance and non-finance staff. Its integration ecosystem is an advantage for us, particularly the integration with Employment Hero for payroll and HR workflows, along with banking, expense management. Xero also offers strong value for money compared to larger ERP platforms, with lower implementation overhead and pricing that suits a growing SaaS business. The platform is reliable, easy to support through its large Australian accountant ecosystem, and increasingly strong in AI-driven automation, workflow automation, which aligns well with our focus on operational efficiency and scalable growth. Review collected by and hosted on G2.com.

We would appreciate more customisation and reporting flexibility as we continue to scale, along with deeper automation and AI capabilities for more complex operational workflows and enterprise-level integrations such as Employment Hero. Review collected by and hosted on G2.com.

The design choices are good - the software is clean, and who doesn't like light blue?!

Also, some of the reports are also good, in that they are easy to generate and comprehend. They also generate quickly.

The pricing of the product is in line with industry standards, no longer an expensive option, especially when considering the various integrations and that are available and the new AI features.

For new users, onboarding support/assistance is available. Review collected by and hosted on G2.com.

The bank reconciliation screen isn’t as easy to use as other alternatives, and it ends up taking much longer to complete reconciliations when the data input hasn’t been 100% accurate.

Also, not being able to edit an invoice without first removing the payment is infuriating. Enabling a simple edit here would be a big improvement. Review collected by and hosted on G2.com.

I like Xero’s clean, user-friendly dashboard and its cloud-based accessibility. It makes day-to-day accounting simpler with features such as automated bank feeds, straightforward invoice management, and seamless integrations with over 1,000 apps, which saves a lot of time and helps reduce manual errors. Review collected by and hosted on G2.com.

The biggest drawback is the lack of direct inbound phone support, which can slow down urgent issue resolution. On top of that, the built-in inventory management is fairly basic, and getting access to key features such as multi-currency support requires upgrading to their most expensive pricing tier. Review collected by and hosted on G2.com.

I used Xero as an integration for a client app I was building, and I found their API to be very efficient and useful. I also thought the developer center and the documentation were informative, clear, and easy to follow. Review collected by and hosted on G2.com.

I feel like they could support more payment platforms and add integrations with a wider range of payment providers. Review collected by and hosted on G2.com.

I like Xero because of its ease of use and clear financial reporting. It provides quick access to accurate financial information, making budgeting and decision-making much more efficient. The interface is easy to navigate, helping me understand our financial position quickly without needing specialized accounting expertise. As someone involved in organizational governance and oversight, this ease of access to financial information is really valuable for me. Review collected by and hosted on G2.com.

Finding specific settings or understanding the full range of customization options requires additional guidance. If Xero offered more contextual help inside setting pages, such as short tooltips, guided walkthroughs, search within setting function. Review collected by and hosted on G2.com.

I like that Xero is so easy to use for my bookkeeping needs. It helps me keep everything tidy and organized, which is great-- I don't have a lot of staff, I sort of have to take care of everything, not just bookkeeping. The app portion is very handy because it lets me manage my invoices on the go, without being tied to my office or store. I can clear payments while waiting to pick up my daughter after school or at night in bed when I can't sleep. I also appreciate how straightforward it is to clear my payments and match them to bills, as it integrates seamlessly with my bank accounts and charges and remembers prior classifications. Plus, it connects almost flawlessly with Square, which is essential for running my business. I find the screens attractive and the interface more appealing compared to alternatives like QuickBooks for a similar price. It's just a good deal! Review collected by and hosted on G2.com.

Occasionally, the feed from Bank of America drops and I have to restart it. It happens maybe once a year, but it's a very easy fix. Xero walks you right through how to reconnect to a bank that is dropped. I'm uncomfortable using AI for my bookkeeping, so I don't love that Xero is pushing some AI help. Review collected by and hosted on G2.com.

What I like best about Xero is how simple it makes everyday accounting. I regularly use it for invoicing, expense tracking, and bank reconciliation, and everything is easy to find. The dashboard gives me a quick overview of my cash flow, which saves time and helps me stay organized. Review collected by and hosted on G2.com.

The reporting section took me a little time to get used to, and I'd like more flexibility to customize reports. The pricing can also feel a bit expensive if you're a small business, but overall it works well once everything is set up. Review collected by and hosted on G2.com.

The part that’s most helpful to me is seeing my invoices, expenses, and all the billing in one place. It’s really helpful to keep the numbers neat in one place when I’m handling client accounts, managing multiple jobs at once, because I can see at a glance where everything is without going to different places. Review collected by and hosted on G2.com.

While the fundamental workflow functionality seems straight forward, in terms of reporting functionality, it feels limiting. Ideally, if I wanted to dig deep into any particular client, project or date range I’d hope to be able to customise how data was represented. Review collected by and hosted on G2.com.