# Wise Wolves Reviews **Vendor:** Wise Wolves **Category:** [Salesforce Consulting Services](https://www.g2.com/categories/salesforce-consulting-services) **Average Rating:** 5.0/5.0 **Total Reviews:** 2 ## About Wise Wolves AppExchange Reviews (4.9 Rating) "Great partner - they were able to listen to our needs and appropriately scope out a project that fit within our budget while delivering specific results." "They were excellent to work with and communicated clearly and effectively. All the functionality we wanted to get out of Salesforce was achieved, and they turned around our requested changes in a timely fashion.." "They are a group of sound professionals who are taking the time to understand our needs and provide timely solutions. We had a very good experience working with them." ✔The Wise Choice for Field Services Over 10 years and more than a dozen Field Service Lightning projects give us the experience to develop solutions that support your business growth. ✔Transparent Project Management. Experience confidence in a partnership that makes it easy to see how your implementation is progressing in real-time, with hands-on guidance the whole way. ✔Accelerate the path to ROI. We combine best practices from working at a global strategic consulting firm with a hyper-focus on the “why” to create solutions that serve your long term business goals. ## Wise Wolves Reviews ### 1. Wise Wolves understands our business, not just how Salesforce fits into it **Rating:** 5.0/5.0 stars **Reviewed by:** M J. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2024 **What do you like best about Wise Wolves?** Wise Wolves customized our Salesforce solution to our actual needs, adding bells and whistles that really make our team happy. They’re Salesforce consultants, but they truly get the business processes so they can actually deliver a complete solution. Not every consultant does that. They’re as much of a biz ops consulting team as they are a Salesforce consulting team. **What do you dislike about Wise Wolves?** This question is not applicable to us.// **Recommendations to others considering Wise Wolves:** n/a **What problems is Wise Wolves solving and how is that benefiting you?** Customers use our products for 20+ years so inevitably support tickets come in. All tickets were going to an inbox monitored by the Support team, but other teams lacked visibility, which really lengthened our internal communications process.. Wise Wolves built us an email-to-case intake process that pulled all support requests into a single dashboard that we could all see. Now I know exactly what’s going on with my customers so their trust in us has grown substantially over time. ### 2. No way we’d be as successful or where we are today without Wise Wolves **Rating:** 5.0/5.0 stars **Reviewed by:** Kiana-Lei S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2024 **What do you like best about Wise Wolves?** Michael (the CEO) was involved in our project from the very beginning. It was really incredible to have him be so hands-on alongside his team. It’s that kind of personal touch that made me feel supported and made me feel like they really believed in our goals and our business. They were all in and it was so clear how much they care about their clients. It made the project so much less stressful and so satisfying when it came together. **What do you dislike about Wise Wolves?** Nothing to note here. I appreciate all the time & effort taken by the whole team! **Recommendations to others considering Wise Wolves:** Trust them! Treat them as part of your team (which they definitely were in our case). **What problems is Wise Wolves solving and how is that benefiting you?** Before Wise Wolves, we were managing things in different tools (Google Calendar, our EHR system, Square, JotForm, and one massive spreadsheet), which was inefficient. Our team wasn’t able to track emails, new patient requests, appointment reminders, or billing without switching tools. It was causing a lot of extra work just to do their regular work. Combining all these workstreams into Salesforce was something I didn’t think was possible until we worked with Wise Wolves. When Velour launched, we needed one Experience Coordinator for every two providers to handle scheduling, customer comms, etc. Now with Sales Cloud, one Coordinator can support eight providers; once Wise Wolves helps us implement Experience Cloud, we expect that to jump to one Coordinator for every 12 providers. We’re hoping to scale to new states and bring on more providers, and it’s really important to us that patients feel like they’re talking to a real person and not a robot as the practice grows. With so many parts of the job now integrated, Coordinators can focus on the personal touches that make our practice different while Saelsforce automates the rest. - [View Wise Wolves pricing details and edition comparison](https://www.g2.com/products/wise-wolves/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+12%3A02%3A36+-0500&secure%5Bsession_id%5D=b6d9f0e7-c689-4ded-9c54-f3086f747678&secure%5Btoken%5D=dfaa12debed6a86c8c82e1876716f122b710efaa089a372591c1818e6c786922&format=llm_user) ## Wise Wolves Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Wise Wolves Alternatives - [Salesforce Customer Success](https://www.g2.com/products/salesforce-customer-success/reviews) - 4.4/5.0 (364 reviews) - [SmartBug Media](https://www.g2.com/products/smartbug/reviews) - 4.8/5.0 (207 reviews) - [Coastal](https://www.g2.com/products/coastal/reviews) - 5.0/5.0 (183 reviews)