The G2 on Webgility

Webgility Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise the excellent customer support for its helpful onboarding and guided assistance for complex automations. (8 mentions)

Users find Webgility to be extremely easy to use, enhancing productivity with excellent setup support and expert guidance. (7 mentions)

Users value Webgility for its time-saving capabilities, streamlining processes and enhancing operational efficiency significantly. (7 mentions)

Users highly value the automation capabilities of Webgility, streamlining complex workflows effectively and enhancing operational efficiency. (5 mentions)

Users praise the exceptional customer support of Webgility, noting their knowledgeable and responsive assistance for complex setups. (4 mentions)

Users appreciate the easy setup of Webgility, making integration and order recording a breeze. (3 mentions)

Users appreciate the easy integrations of Webgility, enjoying seamless connection between platforms like Shopify and QuickBooks. (2 mentions)

Users find the interface complex, especially during setup, making it challenging for those new to ecommerce tools. (3 mentions)

Users are frustrated with billing issues as refunds are not provided, leading to financial loss and wasted time. (2 mentions)

I found the complex setup challenging, especially as a beginner, though guidance is available for assistance. (2 mentions)

Users express frustration with the dashboard usability, noting the difficulty in locating the dashboard button. (2 mentions)

Users report data inaccuracy, leading to mismatched payments and frustrating delays in resolving issues. (2 mentions)

Users find the difficult setup process challenging, especially without prior experience in e-commerce tools. (2 mentions)

Users find the setup process complicated, especially if unfamiliar with e-commerce tools, despite helpful guidance available. (2 mentions)

Users find the difficult learning curve challenging, wishing for better onboarding support for beginners with ecommerce tools. (1 mentions)

Top Pros or Advantages of Webgility

1. Customer Support

Users praise the excellent customer support for its helpful onboarding and guided assistance for complex automations.

See 8 mentions

See Related User Reviews

melissa f.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent customer service"

What do you like about Webgility?

Excellent customer service. Very easy to use

Jack K.

Small-Business (50 or fewer emp.)

5.0/5

"Webgility solved inventory and cost sync between Shopify, Amazon and QuickBooks"

What do you like about Webgility?

Very helpful onboarding for very complex automations, thank you Faizan for all your help

2. Ease of Use

Users find Webgility to be extremely easy to use, enhancing productivity with excellent setup support and expert guidance.

See 7 mentions

See Related User Reviews

melissa f.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent customer service"

What do you like about Webgility?

Excellent customer service. Very easy to use

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Webgility and Quickbooks Integration"

What do you like about Webgility?

Very easy to use! Excellent setup support.

3. Time-saving

Users value Webgility for its time-saving capabilities, streamlining processes and enhancing operational efficiency significantly.

See 7 mentions

See Related User Reviews

Josh T.

Small-Business (50 or fewer emp.)

5.0/5

"Highly Recommended Solution"

What do you like about Webgility?

As the owner of a seafood distribution company, I deal with complex logistics, constant inventory changes, and tight margins. Webgility has been a gam

Rebecca D.

Small-Business (50 or fewer emp.)

5.0/5

"Upgrading and Troubleshooting"

What do you like about Webgility?

Webgility makes the import into QuickBooks so easy. When tech support is needed, Aniket is the best! He knows his stuff, and gets you up and running

4. Automation

Users highly value the automation capabilities of Webgility, streamlining complex workflows effectively and enhancing operational efficiency.

See 5 mentions

See Related User Reviews

Jack K.

Small-Business (50 or fewer emp.)

5.0/5

"Webgility solved inventory and cost sync between Shopify, Amazon and QuickBooks"

What do you like about Webgility?

Very helpful onboarding for very complex automations, thank you Faizan for all your help

Josh T.

Small-Business (50 or fewer emp.)

5.0/5

"Highly Recommended Solution"

What do you like about Webgility?

As the owner of a seafood distribution company, I deal with complex logistics, constant inventory changes, and tight margins. Webgility has been a gam

5. Helpful

Users praise the exceptional customer support of Webgility, noting their knowledgeable and responsive assistance for complex setups.

See 4 mentions

See Related User Reviews

Jack K.

Small-Business (50 or fewer emp.)

5.0/5

"Webgility solved inventory and cost sync between Shopify, Amazon and QuickBooks"

What do you like about Webgility?

Very helpful onboarding for very complex automations, thank you Faizan for all your help

Tasbeeh C.

Small-Business (50 or fewer emp.)

5.0/5

"Great SERVICE!"

What do you like about Webgility?

The customer service is great very guided assistance.

6. Easy Setup

Users appreciate the easy setup of Webgility, making integration and order recording a breeze.

See 3 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Webgility and Quickbooks Integration"

What do you like about Webgility?

Very easy to use! Excellent setup support.

Rebecca D.

Small-Business (50 or fewer emp.)

5.0/5

"Upgrading and Troubleshooting"

What do you like about Webgility?

Webgility makes the import into QuickBooks so easy. When tech support is needed, Aniket is the best! He knows his stuff, and gets you up and running

7. Easy Integrations

Users appreciate the easy integrations of Webgility, enjoying seamless connection between platforms like Shopify and QuickBooks.

See 2 mentions

See Related User Reviews

Jamie D.

Small-Business (50 or fewer emp.)

5.0/5

"Efficiency and cost saving program"

What do you like about Webgility?

Easy integration with Netsuite and best app to record orders and expenses.

David S.

Small-Business (50 or fewer emp.)

4.5/5

"A game changer for ecommerce syncing."

What do you like about Webgility?

I really like the automatic sync of orders, inventory and funds with minimum effort at Webgility is connecting my Shopify store to QuickBooks. Their s

Top Cons or Disadvantages of Webgility

1. Complex Interface

Users find the interface complex, especially during setup, making it challenging for those new to ecommerce tools.

See 3 mentions

See Related User Reviews

Jack K.

Small-Business (50 or fewer emp.)

5.0/5

"Webgility solved inventory and cost sync between Shopify, Amazon and QuickBooks"

What do you dislike about Webgility?

Nothing yet! It can be a little complicated to set up on your own, but they have a very helpful team to guide you through the onboarding process.

Jon D.

Small-Business (50 or fewer emp.)

5.0/5

"Prerit Agrawal is an amazing account Rep for Webgility!"

What do you dislike about Webgility?

The dashboard button is a bit difficult to find on the login site. Other than that, no other concerns.

2. Billing Issues

Users are frustrated with billing issues as refunds are not provided, leading to financial loss and wasted time.

See 2 mentions

See Related User Reviews

Jillian P.

Small-Business (50 or fewer emp.)

0.0/5

"Customer support and billing departments are useless"

What do you dislike about Webgility?

holding money as a credit instead of issuing a refund when the software would not work.

Tony D.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointing experience - Ended up switching over to a2x"

What do you dislike about Webgility?

They fell short and the system did not work. Payouts and payments did not match up in quickbooks. Spend 45 days with their support wasting time and

3. Complex Setup

I found the complex setup challenging, especially as a beginner, though guidance is available for assistance.

See 2 mentions

See Related User Reviews

Jack K.

Small-Business (50 or fewer emp.)

5.0/5

"Webgility solved inventory and cost sync between Shopify, Amazon and QuickBooks"

What do you dislike about Webgility?

Nothing yet! It can be a little complicated to set up on your own, but they have a very helpful team to guide you through the onboarding process.

David S.

Small-Business (50 or fewer emp.)

4.5/5

"A game changer for ecommerce syncing."

What do you dislike about Webgility?

The only downside I have come across so far, is that the setup process felt a little tricky at the start but that’s mainly because I am not familiar w

4. Dashboard Usability

Users express frustration with the dashboard usability, noting the difficulty in locating the dashboard button.

See 2 mentions

See Related User Reviews

Jon D.

Small-Business (50 or fewer emp.)

5.0/5

"Prerit Agrawal is an amazing account Rep for Webgility!"

What do you dislike about Webgility?

The dashboard button is a bit difficult to find on the login site. Other than that, no other concerns.

Jamie D.

Small-Business (50 or fewer emp.)

5.0/5

"Efficiency and cost saving program"

What do you dislike about Webgility?

It can't be used for all of my customers.

5. Data Inaccuracy

Users report data inaccuracy, leading to mismatched payments and frustrating delays in resolving issues.

See 2 mentions

See Related User Reviews

Jillian P.

Small-Business (50 or fewer emp.)

0.0/5

"Customer support and billing departments are useless"

What do you dislike about Webgility?

holding money as a credit instead of issuing a refund when the software would not work.

Tony D.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointing experience - Ended up switching over to a2x"

What do you dislike about Webgility?

They fell short and the system did not work. Payouts and payments did not match up in quickbooks. Spend 45 days with their support wasting time and

6. Difficult Setup

Users find the difficult setup process challenging, especially without prior experience in e-commerce tools.

See 2 mentions

See Related User Reviews

Jack K.

Small-Business (50 or fewer emp.)

5.0/5

"Webgility solved inventory and cost sync between Shopify, Amazon and QuickBooks"

What do you dislike about Webgility?

Nothing yet! It can be a little complicated to set up on your own, but they have a very helpful team to guide you through the onboarding process.

David S.

Small-Business (50 or fewer emp.)

4.5/5

"A game changer for ecommerce syncing."

What do you dislike about Webgility?

The only downside I have come across so far, is that the setup process felt a little tricky at the start but that’s mainly because I am not familiar w

7. Setup Difficulty

Users find the setup process complicated, especially if unfamiliar with e-commerce tools, despite helpful guidance available.

See 2 mentions

See Related User Reviews

Jack K.

Small-Business (50 or fewer emp.)

5.0/5

"Webgility solved inventory and cost sync between Shopify, Amazon and QuickBooks"

What do you dislike about Webgility?

Nothing yet! It can be a little complicated to set up on your own, but they have a very helpful team to guide you through the onboarding process.

David S.

Small-Business (50 or fewer emp.)

4.5/5

"A game changer for ecommerce syncing."

What do you dislike about Webgility?

The only downside I have come across so far, is that the setup process felt a little tricky at the start but that’s mainly because I am not familiar w

8. Difficult Learning

Users find the difficult learning curve challenging, wishing for better onboarding support for beginners with ecommerce tools.

See 1 mentions

See Related User Reviews

David S.

Small-Business (50 or fewer emp.)

4.5/5

"A game changer for ecommerce syncing."

What do you dislike about Webgility?

The only downside I have come across so far, is that the setup process felt a little tricky at the start but that’s mainly because I am not familiar w

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Devon D.

Admin

Small-Business (50 or fewer emp.)

3/22/2022

"We got all rounder support!!!"

5/5

What do you like best about Webgility?

We almost gave up on this not because of "Webgility" but all the apps were working very slow.

Someone from technical support joined the session and explained about the Quick Books lagging, Webgility lagging and other apps lagging because of the hosting environment.

He informed us what to do next with Quick Books and summit even after resolving our issue which was related to the posting to QBs. Review collected by and hosted on G2.com.

What do you dislike about Webgility?

We are still working with this and we hope we will not face any issues or will not get any chance to dislike this app. Review collected by and hosted on G2.com.

What problems is Webgility solving and how is that benefiting you?

Someone from technical support joined the session and explained about the Quick Books lagging, Webgility lagging and other apps lagging because of the hosting environment.

He informed us what to do next with Quick Books and summit even after resolving our issue which was related to the posting to QBs. Review collected by and hosted on G2.com.

Mark L.

User

Small-Business (50 or fewer emp.)

3/11/2022

"We always love to get support from him"

5/5

What do you like best about Webgility?

Whenever we face any issue the first name that comes to our mind is Himanshu. This is not only me but our whole staff is impressed by him and say instead of calling support just send an email and get his help.

Today we sent an email and got our issue fixed in sometime. We were facing an issue while downloading the correct inventory from QuickBooks and updating it to the online store. Review collected by and hosted on G2.com.

What do you dislike about Webgility?

I don't know if there is anything to dislike in Webgility. Everything is very smooth and we get help always whenever needed. Review collected by and hosted on G2.com.

Lisa S.

Owner

Small-Business (50 or fewer emp.)

3/10/2022

"Himanshu didn't took much time to understand and resolve the issue!!!"

5/5

What do you like best about Webgility?

I explained my issue that we are facing issues in posting orders into the QuickBooks and also had a few other queries.

He understood the issue and asked to hop on the remote.

We went ahead and updated the app and then resolved the issue with a great explanation. Review collected by and hosted on G2.com.

What do you dislike about Webgility?

no dislikes and even I can say whenever we call support we get support promptly and they resolve the issue on priority. Review collected by and hosted on G2.com.

Verified User in Arts and Crafts

Small-Business (50 or fewer emp.)

3/8/2022

"Enjoyed the troubleshooting time with Himanshu"

5/5

What do you like best about Webgility?

We were facing issues with item transfer, item download and order download issues.

We asked someone that we need to talk to someone from the senior level and we got an opportunity to speak to Himanshu I cannot explain how much we enjoyed the troubleshooting.

It took a long time as the issue we were facing was complicated but all the time he was there and was talking and explaining the steps to us. Review collected by and hosted on G2.com.

What do you dislike about Webgility?

Front level reps should be also like him only.

There is no dislikes, everything is good like "HIM". Review collected by and hosted on G2.com.

What problems is Webgility solving and how is that benefiting you?

We were facing issues with item transfer, item download and order download issues.

We asked someone that we need to talk to someone from the senior level and we got an opportunity to speak to Himanshu I cannot explain how much we enjoyed the troubleshooting.

It took a long time as the issue we were facing was complicated but all the time he was there and was talking and explaining the steps to us. Review collected by and hosted on G2.com.

Chuck B.

Founder | Head Coach

Small-Business (50 or fewer emp.)

2/2/2021

"Webgility Unify is a mission critical solution for us"

5/5

What do you like best about Webgility?

Affordable, easy to use, reliability, great support. We've used Webgility for several years and have been very pleased with it. It helped us consolidate & fulfill orders from our two Amazon stores and Shopify store. It has allowed to scale quickly and effortlessly. Review collected by and hosted on G2.com.

What do you dislike about Webgility?

Implementation can be a bit complex because of the high level of functionality / options. Webgility implementation service is important. Review collected by and hosted on G2.com.

Karen C.

Admin

Small-Business (50 or fewer emp.)

12/13/2021

"Best Webgility support by Anuj Khare."

5/5

What do you like best about Webgility?

I like Webgility customer support and this program. Webgility makes my life way easier, and it's an excellent integration software. Webgility helped me post the orders to QuickBooks and my online store automatically and manually both ways. The automatic coordination between QuickBooks and my online store is the best feature of Webgility. Today I took assistance from Anuj Khare, and he was very friendly, polite on the call and resolved my issue promptly. Thanks to the Webgility support team. Review collected by and hosted on G2.com.

What do you dislike about Webgility?

Everything is good, and there is nothing wrong with this software. There is nothing to dislike about Webgility. I have been working with Webgility for a very long time, and I trust Webgility. Review collected by and hosted on G2.com.

Leroy J.

Owner

Small-Business (50 or fewer emp.)

3/11/2022

"Webgility Customer Service - Shekhar"

5/5

What do you like best about Webgility?

The response time to fix issues has been wonderful. The average response time when I call in is about 1 minute or less. Past experiences with most 3rd party applications service/technical support time are very slow. The majority of the time we can resolve our issues within the 1st hour or less. Review collected by and hosted on G2.com.

What do you dislike about Webgility?

I would like to see more resources to help to fix issues on our own, which I know Webgility is already working on to provide more resources. Review collected by and hosted on G2.com.

Jourdan K.

Office Manager

Small-Business (50 or fewer emp.)

2/1/2022

"Great for QB POS"

5/5

What do you like best about Webgility?

This application is great for helping me post my orders into QB POS. It seamlessly connects and creates sales receipts for me saving me the time of having to type everything in. Time = money, so it's a wonderful tool! Their support has been wonderful, I recently called and received tech support from Shekhar and he was a huge help. Review collected by and hosted on G2.com.

What do you dislike about Webgility?

Nothing so far, the couple of times that I've ran into an issue, I simply call support and a get a live human within 30 seconds that helps fix my issue! Review collected by and hosted on G2.com.