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Compare Twilio and Webex Connect 
Featured Products
At a Glance
Market Segments
Small-Business (51.2% of reviews)
Mid-Market (45.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Twilio
Star Rating
(503)4.1 out of 5
Market Segments
Small-Business (51.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about TwilioWebex Connect
Star Rating
(102)4.5 out of 5
Market Segments
Mid-Market (45.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Webex ConnectSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Webex Connect excels in user-friendliness, with many praising its intuitive interface that allows even non-technical users to navigate the platform easily. This contrasts with Twilio, where some users have noted a steeper learning curve, despite its robust capabilities for SMS and API integrations.
- Users say that Webex Connect's ability to manage communications across multiple platforms, such as SMS, WhatsApp, and email, is a significant advantage. In comparison, Twilio is recognized for its strong SMS capabilities but may not offer the same level of multi-channel integration, which can limit flexibility for some users.
- Reviewers mention that Webex Connect provides a seamless setup experience, with many users highlighting the quick onboarding process. Twilio, while powerful, has received feedback indicating that its setup can be more complex, which may require additional time and resources to fully implement.
- According to verified reviews, Webex Connect stands out for its high-quality support, with users appreciating the responsiveness and helpfulness of the support team. Twilio, while generally reliable, has received mixed feedback regarding support quality, with some users expressing a desire for more comprehensive assistance.
- G2 reviewers highlight that Twilio offers a wide range of tools for SMS, calls, and API functionalities, making it a strong choice for businesses focused on these areas. However, Webex Connect's flexibility in creating diverse communication workflows is often seen as a more comprehensive solution for businesses needing multi-channel capabilities.
- Users report that both platforms have strong documentation, but Webex Connect's resources are often described as more accessible and easier to understand. This can be a crucial factor for teams looking to quickly implement and utilize the software without extensive training.
Pricing
Entry-Level Pricing
Twilio
No pricing availableWebex Connect
No pricing availableFree Trial
Twilio
Free Trial is available
Webex Connect
Free Trial is available
Ratings
Meets Requirements
8.8
364
8.9
87
Ease of Use
8.2
370
9.0
90
Ease of Setup
7.7
209
9.0
61
Ease of Admin
7.9
194
8.5
22
Quality of Support
7.8
330
8.9
83
Has the product been a good partner in doing business?
8.1
185
9.5
20
Product Direction (% positive)
8.3
353
9.1
88
Features by Category
Text Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SMS Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.0
107
|
Verified
8.7
75
8.3
103
|
Verified
9.0
73
8.3
103
|
Verified
9.1
76
Support
7.6
105
|
Verified
8.6
75
Feature Not Available
Feature Not Available
7.0
104
|
Verified
8.8
74
API Features
6.7
12
Not enough data
6.7
12
Not enough data
6.7
13
Not enough data
7.3
11
Not enough data
7.0
11
Not enough data
Security and Compliance
6.5
11
Not enough data
6.7
11
Not enough data
7.2
13
Not enough data
7.3
11
Not enough data
Basic Communication - Cloud PBX
4.7
5
Not enough data
5.0
5
Not enough data
5.0
5
Not enough data
5.7
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
Advanced Features - Cloud PBX
4.7
5
Not enough data
4.3
5
Not enough data
3.7
5
Not enough data
5.0
5
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messaging - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security / Verification - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics / Deliverability - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI - RCS Business Messaging
Not enough data
Not enough data
Categories
Categories
Shared Categories
Twilio and Webex Connect are categorized as Communication Platform as a Service (CPaaS)
Unique Categories
Twilio is categorized as RCS Business Messaging, WhatsApp Marketing, Cloud PBX Platforms, Video Platform as a Service (VPaaS), SMS Marketing, and VoIP Providers
Webex Connect has no unique categories
Reviews
Reviewers' Company Size
Twilio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Webex Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
17.8%
Information Technology and Services
10.8%
Marketing and Advertising
6.8%
Internet
4.9%
Financial Services
4.9%
Other
54.7%
Information Technology and Services
17.0%
Consumer Services
17.0%
Telecommunications
11.0%
Computer Software
6.0%
Marketing and Advertising
5.0%
Other
44.0%
Alternatives
Discussions
Is it possible to do automated skype message using twilio
2 Comments
PR
Right now Twilio doesn't support any integration with Skype as such. However you can use external services like integromat to integrate them.
Read more
Is twilio reliable?
1 Comment
LR
Never had an issue in more than 3 years using it that impacted my business in a significative wayRead more
Webex Connect has no discussions with answers
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