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Compare Twilio and Webex Connect 
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At a Glance
Market Segments
Small-Business (50.9% of reviews)
Mid-Market (44.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Twilio
Star Rating
(498)4.2 out of 5
Market Segments
Small-Business (50.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about TwilioWebex Connect
Star Rating
(99)4.5 out of 5
Market Segments
Mid-Market (44.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Webex ConnectSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Twilio excels in its API Call Speed with a score of 8.3, while Webex Connect outperforms with a score of 8.8, indicating that Webex Connect may provide faster response times for API requests, which is crucial for real-time applications.
- Reviewers mention that Webex Connect offers superior Communication Varieties, scoring 9.0 compared to Twilio's 8.4. This suggests that Webex Connect provides a broader range of communication options, which can enhance user engagement and flexibility.
- G2 users highlight that Webex Connect's Quality of Support is notably higher at 8.9, compared to Twilio's 8.0. This indicates that users may find more reliable and effective support when using Webex Connect, which is essential for troubleshooting and assistance.
- Users on G2 report that Twilio's Ease of Setup is rated lower at 7.9, while Webex Connect shines with an 8.8. This suggests that Webex Connect may be more user-friendly and quicker to implement, making it a better choice for businesses looking to get started quickly.
- Reviewers mention that Twilio has a strong focus on API Features, particularly in Live Chat and Screen Sharing, both rated at 8.0. However, Webex Connect does not have these features rated, indicating that Twilio may be more suited for businesses that prioritize these specific functionalities.
- Users say that Webex Connect's Community Support is significantly better, scoring 8.5 compared to Twilio's 6.8. This suggests that users may find more resources and peer assistance available when using Webex Connect, which can be beneficial for problem-solving and learning.
Pricing
Entry-Level Pricing
Twilio
No pricing availableWebex Connect
No pricing availableFree Trial
Twilio
Free Trial is available
Webex Connect
Free Trial is available
Ratings
Meets Requirements
8.8
363
8.9
84
Ease of Use
8.2
368
9.0
87
Ease of Setup
7.7
207
9.0
58
Ease of Admin
7.9
195
8.5
22
Quality of Support
7.8
329
8.9
80
Has the product been a good partner in doing business?
8.1
186
9.5
20
Product Direction (% positive)
8.3
353
9.0
85
Features by Category
Functionality
8.0
107
|
Verified
8.6
74
8.3
105
|
Verified
9.1
72
8.3
104
|
Verified
9.1
73
Support
7.6
105
|
Verified
8.5
74
Feature Not Available
Feature Not Available
7.1
104
|
Verified
8.8
73
API Features
6.7
12
Not enough data
6.7
12
Not enough data
6.7
13
Not enough data
7.3
11
Not enough data
7.0
11
Not enough data
Security and Compliance
6.5
11
Not enough data
6.7
11
Not enough data
7.2
13
Not enough data
7.3
11
Not enough data
Basic Communication - Cloud PBX
4.7
5
Not enough data
5.0
5
Not enough data
5.0
5
Not enough data
5.7
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
Advanced Features - Cloud PBX
4.7
5
Not enough data
4.3
5
Not enough data
3.7
5
Not enough data
5.0
5
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messaging - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security / Verification - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics / Deliverability - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI - RCS Business Messaging
Not enough data
Not enough data
Categories
Categories
Shared Categories
Twilio and Webex Connect are categorized as Communication Platform as a Service (CPaaS)
Unique Categories
Twilio is categorized as Video Platform as a Service (VPaaS), Cloud PBX Platforms, WhatsApp Marketing, and RCS Business Messaging
Webex Connect has no unique categories
Reviews
Reviewers' Company Size
Twilio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Webex Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
17.7%
Information Technology and Services
11.1%
Marketing and Advertising
6.8%
Internet
5.0%
Health, Wellness and Fitness
4.7%
Other
54.7%
Information Technology and Services
16.5%
Consumer Services
16.5%
Telecommunications
11.3%
Computer Software
6.2%
Computer & Network Security
6.2%
Other
43.3%
Discussions
Is it possible to do automated skype message using twilio
2 Comments
PR
Right now Twilio doesn't support any integration with Skype as such. However you can use external services like integromat to integrate them.
Read more
Is twilio reliable?
1 Comment
LR
Never had an issue in more than 3 years using it that impacted my business in a significative wayRead more
Webex Connect has no discussions with answers
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