--- title: Webex Connect Reviews meta_title: 'Webex Connect Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 103 reviews by the users' company size, role or industry to find out how Webex Connect works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 103 scale: '5' date_modified: '2026-07-30' parent_category: name: Development url: https://www.g2.com/categories/development --- # Webex Connect Reviews **Vendor:** Cisco **Category:** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) **Average Rating:** 4.5/5.0 **Total Reviews:** 103 ## About Webex Connect Webex Connect is an enterprise Communications Platform as a Service (CPaaS) that enables rapid automation of multi-channel customer journeys. The platform makes it easy for businesses to interact with their customers anywhere in the world on any channel -- SMS, Voice, RCS, Push, In-app, Email, Apple Business Chat, Facebook Messenger, WhatsApp, and other messaging apps, Webex Connect automates orchestration of these interactions with backend systems. A visual drag-&-drop builder allows you to build and launch flows that work across channels and systems. With its low-code tool-set and high-performance run-time engine, Webex Connect enables developers, product managers and architects to accelerate their digital transformation projects. ## Webex Connect Pros & Cons **What users like:** - Users appreciate the **ease of use** in Webex Connect, enabling efficient communication and organization for their teams. (29 reviews) - Users appreciate the **smooth automation features** of Webex Connect, enabling easy workflow creation without needing coding skills. (21 reviews) - Users enjoy the **multi-channel messaging capabilities** of Webex Connect, enabling seamless communication with customers across platforms. (12 reviews) - Users commend the **reliability** of Webex Connect, noting stable calls and consistent performance for daily operations. (12 reviews) - Users appreciate the **efficiency** of Webex Connect for seamless communication, quick setup, and reliable operations. (11 reviews) - Users value the **intuitive user interface** of Webex Connect, enabling quick onboarding and seamless communication across platforms. (11 reviews) - Users appreciate the **easy integrations** of Webex Connect, enhancing multichannel communication and automating workflows effectively. (10 reviews) - Users praise the **seamless integrations** of Webex Connect, enhancing multichannel communication and workflow automation effectively. (10 reviews) - Users appreciate the **easy setup** of Webex Connect, enabling quick onboarding and smooth implementation for efficient communication. (9 reviews) - Users praise the **fantastic customer support** of Webex Connect, enhancing quick adoption and overall ease of use. (8 reviews) **What users dislike:** - Users find the **pricing unpredictable and expensive** , especially with high-volume messaging and advanced feature usage. (7 reviews) - Users find the **complex setup** of Webex Connect challenging, particularly for those without technical expertise. (5 reviews) - Users experience **connectivity issues** with Webex Connect, facing delays and login struggles during calls and meetings. (5 reviews) - Users find **difficult navigation** in Webex Connect frustrating, particularly due to its outdated interface and steep learning curve. (5 reviews) - Users find the **difficult setup** of Webex Connect challenging, with a steep learning curve and complex interface. (5 reviews) - Not User-Friendly (5 reviews) - Users find **integration issues** with Webex Connect challenging, often encountering unclear error messages and sluggish performance. (4 reviews) - Poor Reporting (4 reviews) - Users express concerns over **downtime issues** , wishing for quicker support options during outages and lags. (3 reviews) - Messaging Issues (3 reviews) ## Webex Connect Reviews ### 1. WebEx connect:A powerful collaboration with a steep learning curve **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2024 **What do you like best about Webex Connect?** WebEx connect is cisco 's platform cloud -based communication and collaboration.it part of the cisco WebEx suite, which includes various tools for video conferencing, messaging and collaboration. 1) seamless integration 2) Unified communication 3) collaboration features 4) scalability **What do you dislike about Webex Connect?** 1) Complexity 2)User interface 3) integration with non-cisco tools **What problems is Webex Connect solving and how is that benefiting you?** WebEx connect address several key problems in morden business communication and collaboration offering benefits that enhances productivity, efficiency, and security. 1) Fragmented communication channels 2) Remote and distributed team collaboration 3) Security and compliance corners ### 2. Webex Connect- The ultimate collaboration software **Rating:** 4.5/5.0 stars **Reviewed by:** Swayam B. | Senior Product Manager, Mechanical or Industrial Engineering, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2024 **What do you like best about Webex Connect?** 1. Integration- Webex Connect has enabled wide integration with a variety of platforms like Microsoft Outlook, etc. 2. It also gives access to our teams for attending the meetings, etc on browsers thus removing the requirement of administrative rights. It has made itself being used in a really easy way, being implemented by our team members smoothly. 3. With its wide set of features like screen sharing, etc that it has, Webex Connect has enabled us to conduct our decision-making process in a smooth and collaborative manner. **What do you dislike about Webex Connect?** There is nothing that we disliked about Webex Connect. **What problems is Webex Connect solving and how is that benefiting you?** Webex Connect has acted as a great facilitator for our hiring process, letting us hire remotely by conducting great and smooth interviews with no issues. We have professionalized our meeting process with its scheduling tools, collaboration tools, and more. We have connected with businesses globally and gained good response as well. We highly recommend this platform to organizations who are looking to conduct their meeting onboard process in a smooth and professionalized manner. ### 3. Good Product for Web and Videos Conferencing **Rating:** 4.5/5.0 stars **Reviewed by:** Abhishek K. | Assistant Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2023 **What do you like best about Webex Connect?** Video conferencing with Webex is an easy and simple procedure. Installation and usage are incredibly easy and practical across multiple devices. Screensharing,File share and White Boards , Meeting recodring are Some Important Features. **What do you dislike about Webex Connect?** In mobile application Sometimes Its Stopwroking ,R&D required in mobile Apps. **What problems is Webex Connect solving and how is that benefiting you?** Webex Connect Provides the features that allow us to share files, chat, whiteboard, and collaborate with our teams at work.Screen sharing has made our meetings run very smoothly, and it's a great way to show projects and their development.This Features allows us to Find out Target Vs Achivement Progess During reviews meetings and other meetings.With the help of webex connect our meetings being sucessful, identify, and make decisions with remote workers in a recent meeting without any disruptions or delays.Its also well Intrgated with Calanders to schedule meetings. ### 4. Webex Connect review **Rating:** 5.0/5.0 stars **Reviewed by:** Akshay J. | Business success manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2024 **What do you like best about Webex Connect?** Easy to use and easy for implementation. **What do you dislike about Webex Connect?** Integration part is very difficult, back end implementaion is hard. **What problems is Webex Connect solving and how is that benefiting you?** one click and easy to use solution.empower CC to support customer conversations on any channel. ### 5. Webex Connect has revolutionized our customer interactions for the better **Rating:** 5.0/5.0 stars **Reviewed by:** Syed Saad M. | Mathematics Teacher, Software Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2023 **What do you like best about Webex Connect?** The best thing about Webex Connect is the ability to tailor and customise individual experiences for each and every customer making communication more efficient and effective. Its integration with various systems and frameworks also ensures smooth communication and engagement. Webex Connect has various low code tools which makes developing applications easier than ever. It is scalable and easy to use hence satisfying all our requirements. **What do you dislike about Webex Connect?** There's a learning curve for newcomers especially for those who are accustomed to no code or low code development. **What problems is Webex Connect solving and how is that benefiting you?** We used Webex Connect to develop innovative learning applications like interactive quizzesz labs etc for students studying in our educational institution. We also use it to personalize classrooms according to the subject we are teaching. It helps us provide personalized learning for students with tailored content delivery and interactive learning. We also use Webex Connect for helping students and professors collaborate with each other on projects irrespective of where they are. Lastly, we use it for developing custom applications for administrative purposes to ensure smooth running of our educational institution. ### 6. Great product with Omni Channel Support **Rating:** 4.5/5.0 stars **Reviewed by:** Tahseer K. | Contact Center Delivery Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Webex Connect?** simple configuration, easy to deploy and integrate with other platforms. **What do you dislike about Webex Connect?** Operations support not up to mark, slow response, needs to be more flexible and scalable. **What problems is Webex Connect solving and how is that benefiting you?** to integrate with digital channels ### 7. The essential tool for remote communication and collaboration **Rating:** 4.5/5.0 stars **Reviewed by:** Yolanda G. | Marketing Department Specialist , Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Webex Connect?** What fascinates me most about Webex Connect is its intuitive and easy-to-use interface. We did not have to invest a long time in training since it is quite accessible to all users, even those who do not have as much technical understanding. In addition, the possibility of accessing Webex Connect from any device, whether it is a desktop PC or a mobile phone, is quite correct and allows us to stay connected at all times. Another feature that really fascinates me is the video conferencing alternative. This allowed us to have virtual meetings with co-workers who stay in different geographic locations and has significantly improved our efficiency. It saves us time and money by not having to practically travel to meet, plus we have the ability to easily share screens and documents. **What do you dislike about Webex Connect?** Regarding improvements, I would like to see real-time translation functionality included. This could be of enormous help to us, because we have assistants from different territories who speak different languages. It could be great to be able to communicate easily without language barriers. **What problems is Webex Connect solving and how is that benefiting you?** Regarding how it has helped us solve problems in our company, I can assure you that the use of Webex Connect has improved our efficiency and productivity. Previously, we wasted a lot of time sending emails and waiting for responses. Now, with Webex Connect instant messaging, we have the ability to stay in touch immediately and get answers almost immediately. We have also limited communication errors, because we can be sure that everyone is on the same page in real time. ### 8. Customer support is very active and offers many features **Rating:** 5.0/5.0 stars **Reviewed by:** Fernando B. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2024 **What do you like best about Webex Connect?** I like that I can reach thousands of clients at once in less than a few minutes. You can also send group messages or a single message in a very short time. And the best thing is their delivery times, competitive prices and the support they offer. **What do you dislike about Webex Connect?** The interface is a bit clunky and its is difficult to manage responses. And he was a little confused about how to link everyone, but that was resolverd. **What problems is Webex Connect solving and how is that benefiting you?** Helps me with converting email alerts to text alerts. And this software allows us to communicate with all employees. The company is easy to work with and their representatives are willing to help. And the best thing is that it allows staff to communicate directly with customers. ### 9. Customer Communication At Its Best! **Rating:** 3.5/5.0 stars **Reviewed by:** Muhammad Saad H. | Application Development Analyst, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2024 **What do you like best about Webex Connect?** I really like Webex Connect. It has everything I need for customer communication - texting, calling, social media, etc. **What do you dislike about Webex Connect?** It is quite pricey and hard to setup at first **What problems is Webex Connect solving and how is that benefiting you?** It solves my business problems by integrating everything into one where in the end, it increases overall customer satisfaction ### 10. The user interface is very easy to use and convenient **Rating:** 5.0/5.0 stars **Reviewed by:** Celena V. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2024 **What do you like best about Webex Connect?** Webex Connect familiar, easy-to-use software. And the billing and service people are very friendly. The flow and triggers are the best. They make my life simple and fast. And with Webex Connect they get instant answers to all their questions. **What do you dislike about Webex Connect?** So far I haven't seen any issues with Webex Connect. And the pricing scheme of the software package is not too flexible and does not suit all types of size companies. **What problems is Webex Connect solving and how is that benefiting you?** It helped me create a large community of users on WhatsApp alone. And it makes it easy for me to send transmissions to multiple people. Furthermore, the configuration is quite simple and anyone can do it. And what I like the most, we can sell directly through WhatsApp transmission. ### 11. The panel is really good and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** John P. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2024 **What do you like best about Webex Connect?** I love that the customer service has been really good. They also support the development of custom functions that allowed us to create unique functions and differentiate ourselves in the market. And the best thing is the user interface design of the web panels as it is intuitive and easy to navigate. **What do you dislike about Webex Connect?** Up to this point, I have not found any shortcomings in Webex Connect. Our entire work team is very satisfied with the performance of the tool. **What problems is Webex Connect solving and how is that benefiting you?** Webex Connect provides a wide range of features that connect to chat as a solution. It definitely saved us a lot of time. It is also a tool that has a mature feature set, competitive princing, and a solid stability track record. ### 12. a very simple and easy-to-use **Rating:** 4.5/5.0 stars **Reviewed by:** Pritam M. | Graphics Designer , Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2023 **What do you like best about Webex Connect?** I like that the flow builder lets us drag and drop messages to reach the right people at the right time. tracking the customer path across multiple channels is also great. it has both one-on-one and group chats, keeps track of passwords, and protects conversations, all of which have made us feel much safer and happier. **What do you dislike about Webex Connect?** The video quality changes based on how fast my internet connection is. the video quality goes down when i'm linked to a slow internet connection. **What problems is Webex Connect solving and how is that benefiting you?** webex connect is an easy-to-use tool that lets me quickly connect with customers and team members through a variety of channels. it was a great tool for making me more productive and getting the most out of my investment. ### 13. I have had excellent customer service and found it very easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Travers S. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2024 **What do you like best about Webex Connect?** I love the tool for customizing 'click to chat' links. And it gives me easy to use and friendly navigation, data is easy to download. Also the drag and drop options to create flow and sequence help to create a funnel. **What do you dislike about Webex Connect?** I don't like it when templates are rejected for no reason, plus it would be really helpful to have a more concise and centralized princing document as the princing scheme is a bit confusing and needed a bit of research. **What problems is Webex Connect solving and how is that benefiting you?** The tool works well and is really useful when you have multiple agents. Webex Connect is automating your communication with potential clients, saving time and improving conversion rate. ### 14. The tool is robust, powerful and quite easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Paulo H. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2024 **What do you like best about Webex Connect?** I love the control to change the operator. The user interface is excellent and very easy to use. It has an impressive variety of operators. I like that we can enter your portal very easily. Customer service has been fantastic. **What do you dislike about Webex Connect?** It would be very beneficial to find another way to create security. Sometimes pop-ups appear for no reason. We have also had some major cuts. **What problems is Webex Connect solving and how is that benefiting you?** We are currently using the services of this platform to transfer numbers. He is one of my favority operators to work with. They allow absolute control over call routing. Their services is literally top notch. ### 15. smooth real-time communication **Rating:** 4.5/5.0 stars **Reviewed by:** Manali B. | Test Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2023 **What do you like best about Webex Connect?** Webex Connect is a user-friendly interface. I have several clients who mandate meetings and chat communication through Webex Connect, as they have their internal communication integrated with Cisco Webex Connect. Thus Webex Connect chats and meetings are integral parts of our daily communication process. I do have experience with multiple other Webex competitors, but I would always prefer Webex Connect for its materialistic design and UI. **What do you dislike about Webex Connect?** I think SDK integration is messy for starters so try to modify it. **What problems is Webex Connect solving and how is that benefiting you?** For me, Automation of flow was relatively new, and to see it in action for the first time was an incredibly new experience. Especially the part where I did API integration for our internal chat module. ### 16. It is an easy-to-use marketing communications platform **Rating:** 5.0/5.0 stars **Reviewed by:** Xavier M. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2024 **What do you like best about Webex Connect?** Webex Connect gave prompt resolution of my problems. We can also easily track SMS success rate using bars. In addition, they assign you an Account manager who answers your questions at all times. Business communication is easier with Webex Connect. **What do you dislike about Webex Connect?** So far I haven't found anything I don't like. I have only had good results since I started using the platform. **What problems is Webex Connect solving and how is that benefiting you?** Webex Connect helped me by answering queries with faster solutions. The online portal is also one of the best I've used, allowing me to diagnose basic problems quickly. Furthermore, its tools is quite easy to use and understandable for any user. ### 17. The main benefit is the ease of running integrated email and SMS campaigns **Rating:** 5.0/5.0 stars **Reviewed by:** Andre D. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2024 **What do you like best about Webex Connect?** I like the versatility of Webex Connect. And like that people from all over were able to be on the telephone network regardless of their location. Additionally, the ability to send messages to the intended destinations in seconds is very useful. **What do you dislike about Webex Connect?** I think the cost per SMS delivery is pretty fair. Outside of this, there is nothing I don't like about using Webex Connect. It's so easy to use. **What problems is Webex Connect solving and how is that benefiting you?** Webex Connect helps our organization simplify the way we interact with contacts. It also allows us to integrate it through other technologies. The Webex Connect dashboard seems very intuitive and offers many different communication services. ### 18. Great developer experience, APIs are very solid **Rating:** 5.0/5.0 stars **Reviewed by:** Pamela G. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2024 **What do you like best about Webex Connect?** I love the user experience. It offers an excellent experience for the and user. It has many functions for you needs. Offers a variety of communication channels with API. I love how easy the platform is. **What do you dislike about Webex Connect?** More advanced configurations can be complex. The documentation contains many erros. Sometimes you have too many features to choose from. I would like more information about the failures. **What problems is Webex Connect solving and how is that benefiting you?** Service availability is really good. It offered us a quick way to solve a simple problem. It also allows us to offer a simple texting solution. They provide all the capability you want without limitations. ### 19. Excellent communications service provider, it is a robust and stable solution **Rating:** 4.5/5.0 stars **Reviewed by:** Jonathan I. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Webex Connect?** I love the speed at which communication returns. It is extremely easy to use. They provide excellent customer service. It also provides a reliable platform. I love that it allows you to have conversations without interruptions. **What do you dislike about Webex Connect?** It would be a good idea to expand the routing options. Sometimes it is difficult to get a new serve up and running. Email notifications could be alittle confusing. **What problems is Webex Connect solving and how is that benefiting you?** We are happy with the service offered. You have provided excellent customer service. It has a very intuitive interface. Helps improve connectivity with my clients. He easily helps us with conferences. ### 20. amazing application to be connected with your costumers **Rating:** 4.5/5.0 stars **Reviewed by:** oscar m. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2023 **What do you like best about Webex Connect?** into our company we provide tecnical services to our clients, for us now is really useful a platform like cisco connect to have a peer to peer comunication with our clients, give us a new way to offer a best services. **What do you dislike about Webex Connect?** we are under configuration now, the platform until now is working great **What problems is Webex Connect solving and how is that benefiting you?** we did not have a platform like this to interact with our main clients, give us the possibility to be connected in a new way ### 21. Simple web platform to get things done efficiently **Rating:** 4.5/5.0 stars **Reviewed by:** Marlon T. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2023 **What do you like best about Webex Connect?** I consider Webex Connect to be a simple web platform to get things done efficiently. Furthermore, the price is adequate for the bandwidth and they also have many options. And the support is good, they usually respond immediately. **What do you dislike about Webex Connect?** Currently I can't think of anything bad. I just wish there was more visibility on transfers. **What problems is Webex Connect solving and how is that benefiting you?** It provides a portability solution, and has an excellent sales team, good support, stable and reliable infrastructure. It also allows us to easily communicate with international clients. Webex Connect's coverage is impressive and its network infrastructure is solid. ### 22. Simple and the most powerful multi-channel CPaaS **Rating:** 4.0/5.0 stars **Reviewed by:** Karthick M. | Senior Program Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Webex Connect?** Webex product's user interface is quite clean and simple. Webex Connect lets with interact with your customers on various channels including SMS, Voice, Push Notification, In-app Notifications, Email, Facebook Messenger, WhatsApp, etc, We can start an interaction with customers from any part of the world with any preferred mode on communication medium from a single window, which is made possible with Webex Connect. **What do you dislike about Webex Connect?** Technically lot of improvements are needed, especially for the Dashboard part and the other communication channel integration part. On the flow builder, many essential features like version history, simplifying the flow, and manual enrollment are missing. **What problems is Webex Connect solving and how is that benefiting you?** The flow builder allows us to simply drag & drop and create flows that work across channels and deliver the desired message at the right time to the right audience. The multiple-channel customer journey tracking is an exceptional feature that can never be better than this. ### 23. Incredible resource that provides support beyond your reach **Rating:** 4.5/5.0 stars **Reviewed by:** Kenneth M. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2023 **What do you like best about Webex Connect?** I like that they have a lot more flexibility in the search functions. It allows companies to save money on their needs. I like the wide variety of tools it offers. The service is very reliable. **What do you dislike about Webex Connect?** No downtime has been experienced. There is virtually no downtime. The responsiveness of customer service is excellent. **What problems is Webex Connect solving and how is that benefiting you?** It helps us boost our local presence. We have been able to solve all the problems found. It gives us the possibility of having more control over the functions they offer. Any problem we have is resolve very quickly. ### 24. Excellent with a very simple complete user panel **Rating:** 5.0/5.0 stars **Reviewed by:** Facondo M. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2023 **What do you like best about Webex Connect?** I like the quick port feature, it's a big help. The web administration interface is excellent. I really like the great user experience we get. It has very specific information about the reports. **What do you dislike about Webex Connect?** Provides extensive documentation on its features and system. I don't have any problems with the platform. I like how easy it is to test. **What problems is Webex Connect solving and how is that benefiting you?** The service provided is top notch. Offers an exceptional experience for anyone who needs solutions. Offers excellent call quality. It is a robust platform with a wide offering. ### 25. Terrible audio/can't answer calls **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2024 **What do you like best about Webex Connect?** It alerts me when calls are coming in, can't answer on my phone but at least I know to get to it. **What do you dislike about Webex Connect?** Audio Quality on cell phone app won't connect to call if I try to pick up just shows connecting until it times out , customers are flooding support complaining of cell phone app issues **What problems is Webex Connect solving and how is that benefiting you?** Audio issues and cell phone alert issues have been occurring since downloading. Customers call into support everyday complaining about it as well. ### 26. Digital Channels **Rating:** 4.0/5.0 stars **Reviewed by:** Kip C. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2023 **What do you like best about Webex Connect?** Extensive integration points. Well established platform. **What do you dislike about Webex Connect?** Complexity of integrations. Lack of all product sets available. Not one platform. Have to access two systems to setup **What problems is Webex Connect solving and how is that benefiting you?** Digital channels and future capabilities as apposed to what WxCC had before. ### 27. collaboration enhanced with webex connect **Rating:** 4.5/5.0 stars **Reviewed by:** Dan W. | Data analyst , Chemicals, Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2023 **What do you like best about Webex Connect?** webex coonect has a rich messaging feature where it supports direct conversations and group chattings, one can share files and images on the tool, also security and privacy is quite a deal as the tool comes with loggin password and also end to end encryption on chats, this promotes confidence and data security to users. **What do you dislike about Webex Connect?** vidcast is an online tool on poor internet, the quality of the the video is compromised as it comes with different distractions on the background also ads while viewing is a major drawback. **What problems is Webex Connect solving and how is that benefiting you?** solves the problem of collaboration, project groups can relate and teamwork through file sharing and chats, this enhances teamwork and improves productivity ### 28. connections made possible with webex connect **Rating:** 4.0/5.0 stars **Reviewed by:** carl j. | Computer Hardware, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2023 **What do you like best about Webex Connect?** webex connect comes with a user friendly interface enabling a user to actively understand and customize it's dashboard. the intergration capabilities of webex are amazing as it intergrates with voice calls, emails, video conferencing and messages on one single dasboard ensuring no query is unattended. **What do you dislike about Webex Connect?** being an online software, webex connect heavily rely on good internet connectivity, this might be a challenge to peopls working on reserve locations with low or no network, also the cost of purchasing the internet is also a challenge, **What problems is Webex Connect solving and how is that benefiting you?** webex connect solves a problem of accessibility, it is accessible as a client can use emails, texts or conferencing depending on what is the user can afford to pass information. ### 29. A Multichannel Connector That Finally Makes Sense **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick H. | Director of Business Development , Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** September 28, 2023 **What do you like best about Webex Connect?** The options it gives in today's ever changing business savannah is what i like most and have been looking for. I use it everyday to connect via today's popular reach channels as it integrates wonderfullly. Makes communication and collaboration a breeze! Implementing it is easy, support reliable. **What do you dislike about Webex Connect?** The only thing I'd like to be improved is better scope beyond primary support applications. **What problems is Webex Connect solving and how is that benefiting you?** Webex Connect is helping me communicate faster, better, with the advantage of multiple channels guarantee. Which means, I'll get to collaborate via different options if one has issues. Communication is guaranteed, decision-making faster thanks to Collaboration capacity. ### 30. Great Integration and customisation capabilities **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2024 **What do you like best about Webex Connect?** - Webex connect integration with Microsoft office products is crucial - Adds the ability to integrate Ms Teams meetings with Webex - Customisation with Webex Connect is endless and gives us a lot of flexibity **What do you dislike about Webex Connect?** - Challenging on Mobile - Learning curve as it requires expert knowlege - UI can improve as sometimes laggy **What problems is Webex Connect solving and how is that benefiting you?** - Integration with Ms products such as outlook and teams - Customisation to make the integration based on our requirements ### 31. connection made possible with webex connect **Rating:** 4.0/5.0 stars **Reviewed by:** jasmine r. | software developer, Business Supplies and Equipment, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2023 **What do you like best about Webex Connect?** webex connect comes with a userfriendly interface enabling a user to tailor and customize it to desired state, webex connect brings together emails, messages and video conferencing together enriching communication ensuring no issue is left unattended to. **What do you dislike about Webex Connect?** webex connect is an online tool hence cannot work in absence of network connectivity hence users on poor internet connot enjoy the services of the tool. sometimes the tool lags on video conferencing. **What problems is Webex Connect solving and how is that benefiting you?** brings all modes of communication under one tool therefore lowering cost of equipments and cost of labor on moderators ### 32. Does the Job, Love It! **Rating:** 5.0/5.0 stars **Reviewed by:** Satyaprakash S. | Antivirus Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2023 **What do you like best about Webex Connect?** When compared to other software, Webex Connect's connectivity and stability are excellent. **What do you dislike about Webex Connect?** Higher use of system resources and network **What problems is Webex Connect solving and how is that benefiting you?** When we used to regularly take people remote for troubleshooting, the product worked quite effectively. ### 33. Webex Connect Review **Rating:** 3.0/5.0 stars **Reviewed by:** Stephanie W. | Salesforce Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2022 **What do you like best about Webex Connect?** Webex provides a seamless user experience for meetings. The things I like best are the simple user interface, the sound quality, the chat space and the ease to join any meeting link without having to enter a code. **What do you dislike about Webex Connect?** Compared to Zoom, I think I like Zoom recording and user interface more. Zoom allows you to customize your profile, and the virtual background and you can have all your recordings in one place for future references. **What problems is Webex Connect solving and how is that benefiting you?** I use it to have meetings with external teams. It is mostly for troubleshooting tasks and recording errors. It is extremely beneficial as it's quick and easy to connect similar to Slack. Also, it's cost effective as it is free. ### 34. Webex is User Friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Taylor C. | Student Intern, Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2022 **What do you like best about Webex Connect?** I liked the fact that Webex is so user-friendly. It was the easiest thing for me to learn when transitioning to remote work in the middle of the pandemic. Webex really lets its users connect virtually in the easiest way. **What do you dislike about Webex Connect?** I wish the layout was a little easier to navigate. I often find myself confused with how to join a meeting or change my view on the screen to see more participants. **What problems is Webex Connect solving and how is that benefiting you?** I am not aware of what problems Webex is currently solving, but I am sure they will benefit me as I still constantly use Webex. I am excited to see the new changes and how user-friendly they are. ### 35. Sublime communication automation **Rating:** 4.5/5.0 stars **Reviewed by:** Jwalin T. | Graduate Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2022 **What do you like best about Webex Connect?** The problems that the product aims to solve are quite pertinent in terms of the manual efforts of user onboarding to a platform and keeping and retaining them via frequent communication and other sorts of engagments. **What do you dislike about Webex Connect?** I feel that the entire dashboard is great and intuitive to follow but sometimes, searching in plain text for the problem at hand and the app coming up with a suggested workflow is what is missing at the moment. **What problems is Webex Connect solving and how is that benefiting you?** Automation! The biggest problem of easing repetitive user engagement and communication tasks is a big plus of using webex connect as the workflows let me use GUI to govern my business logic ### 36. A versatile product for hosting large scale meetings/webinars **Rating:** 4.5/5.0 stars **Reviewed by:** Amir N. | UX Designer, Enterprise (> 1000 emp.) **Reviewed Date:** September 26, 2022 **What do you like best about Webex Connect?** The ability of Webex Connect to host a meeting on a very large scale (corporate scale with more than 1000 attendees in the meeting) is the most helpful feature of Webex. Serves the corporate needs and requirements of hosting large webinars. The ability for the host to manage the permissions for the attendees, e.g. camera and mic access **What do you dislike about Webex Connect?** The user interface can be not so intuitive at times, and it takes a small bit of cognitive load while being inside a meeting or a call. This part can definitely be improved. **What problems is Webex Connect solving and how is that benefiting you?** Webex is helping me host meetings within and outside the organization, both a small and large scale, and allows to host a call with a very large number of attendees or guests. ### 37. Best software for sharing content and team meetings **Rating:** 4.5/5.0 stars **Reviewed by:** Manav S. | 2nd Engineer , Mid-Market (51-1000 emp.) **Reviewed Date:** December 26, 2022 **What do you like best about Webex Connect?** One of the easiest platforms to share content and do team meetings . I have used this for my whole team for meetings durings lockdown. **What do you dislike about Webex Connect?** Till now I haven't found any downside of this platform . **What problems is Webex Connect solving and how is that benefiting you?** All of my team meetings were carried out in WebEx connect , it has all the options one can think of , which can be required during a team meeting . ### 38. Seamless connectivity, no glitches **Rating:** 5.0/5.0 stars **Reviewed by:** Nikhil S. | Assistant General Manager, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2022 **What do you like best about Webex Connect?** Connecting through Webex is a charm. Online meetings are no more a hassle. Clear audio, clear video, immersive experience. First class app for having all kinds of web meetings. **What do you dislike about Webex Connect?** The app is a little bloaty. It takes time to load and sometimes it becomes very awkward when you have to join urgent meetings and the app is stuck up loading. Rest everything is fine. **What problems is Webex Connect solving and how is that benefiting you?** The Webex Connect app has solved the need for traveling to business meetings and thus saving a lot of time, effort and energy. This has helped a great deal during pandemic. ### 39. One of the best online meeting platform . **Rating:** 5.0/5.0 stars **Reviewed by:** Shubham Kumar S. | Test Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2022 **What do you like best about Webex Connect?** Although Webex is similar to other meetings apps but one of the best things which differentiate it from rest is it's embedded apps . Webex provide access to 30+ embedded apps which can make our meeting more productive.Two of my favourite apps are Slido and Mural. **What do you dislike about Webex Connect?** I don't dislike any thing as of now but I think Immersive share UI can be a little bit improved as sometimes it's a little bit laggy i.e Video lagging . **What problems is Webex Connect solving and how is that benefiting you?** WebEx connect is helping the everyone after the COVID as all my meetings ,stand-up calls , lectures and even my guitar classes I'm taking on this only . The most important thing is it's getting better and better after every update. Like the recent WebEx smart audio update which even providea background noise cancellation . ### 40. The programmable CPaaS that modern enterprises need **Rating:** 4.5/5.0 stars **Reviewed by:** Raunak G. | Product Growth, Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2022 **What do you like best about Webex Connect?** Webex Connect is fully customizable and highly scalable. Their interfaces to customize customer journeys and low-code tools are also amazing. Their documentation is also intensive and that will help your teams with the integrations and implementation. **What do you dislike about Webex Connect?** Webex is slightly integration heavy application and some aspects of it can be automated by creating more APIs so that in-house teams don't have to spend a lot of time into implementation and integrations. **What problems is Webex Connect solving and how is that benefiting you?** Webex Connect is solving the biggest issue that organisations face: managing Customer Experience. Webex Connect helps with mapping customer and employee interactions and helps in creating rich and engaging interactions with customers. ### 41. Its best for communication either for audio or video by any device for a business. **Rating:** 5.0/5.0 stars **Reviewed by:** Keshav D. | Accounting, Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2022 **What do you like best about Webex Connect?** It enables automate communication with their customers by whatsapp, SMS, messenger etc. for an organization. Webex connect is used to build connections on communication channels with the backend system to provide a good experience. **What do you dislike about Webex Connect?** It does not allow a gathering of a broad audience and restricts the meeting to a small group audience so it makes it hard for large businesses to use this application. **What problems is Webex Connect solving and how is that benefiting you?** It is useful within an organization to share any type of data and content and has meetings, chats and all which helps a team or members of organizations to make work efficient. ### 42. Webex Connect Review **Rating:** 4.0/5.0 stars **Reviewed by:** Tejasvi M. | Associate Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2022 **What do you like best about Webex Connect?** Their simple UI makes it easy to use and provides flexibility to create workflows very easily. **What do you dislike about Webex Connect?** I noticed some lag while connecting over calls but that's very rare (might be temporary server issues), rest of everything is quite good so far. **What problems is Webex Connect solving and how is that benefiting you?** Mostly used for Internal and marketing teams' communication ### 43. The Cisco WebEx Connect **Rating:** 4.5/5.0 stars **Reviewed by:** Sridhar A. | Cloud Engineer II, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2022 **What do you like best about Webex Connect?** Cisco's WebEx Connect is easy to use flexible, inclusive design and available on all platforms with minimalistic design. Also, I like Polling and Event features personally. **What do you dislike about Webex Connect?** I appreciate it if they reduce the application package size, and reduce some application utilization of CPU and Memory uasge while using the desktop application. **What problems is Webex Connect solving and how is that benefiting you?** It's a perfect medium for collaboration with my team members such as meeting, calling, messaging, and sharing files through the meeting and it's available for all platforms. ### 44. Great platform for conducting online interview and meeting **Rating:** 4.5/5.0 stars **Reviewed by:** PRADUMN KUMAR,ECE(19-23) V. | NA, Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2022 **What do you like best about Webex Connect?** The number of features providing by webex is of extraordinary quality like screen sharing , audio , video quality and also maximum users can join at a time **What do you dislike about Webex Connect?** Limitations of user in free mode is the one thing I don't like else everything is super **What problems is Webex Connect solving and how is that benefiting you?** A good platform which provides me quality to interact with someone for any important meeting and conference is benefitting me a lot for doing my regular task efficiently ### 45. Any virtual meeting, choose webex **Rating:** 4.5/5.0 stars **Reviewed by:** Akhila M. | technical support engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2022 **What do you like best about Webex Connect?** Though there are many video conferencing applications in the market , webex has been best because of easy handling, good ui and secured. User does not face any issue to create or attend meetings. **What do you dislike about Webex Connect?** Poor audio , video qualities or echoing or sometime connection issues. Thought this happens with most of the apps.webex can work on improving the quality of them. **What problems is Webex Connect solving and how is that benefiting you?** surely, conferences, meetings, presentations ### 46. Remember Skype? Simple Yet Effective **Rating:** 3.5/5.0 stars **Reviewed by:** Corbin M. | Co-Founder, Enterprise (> 1000 emp.) **Reviewed Date:** August 24, 2022 **What do you like best about Webex Connect?** Before a majority of us had Zoom, there was Skype, and then we had Webex - which essentially took the live video and merged with chat/share functionality **What do you dislike about Webex Connect?** Webex Connect provided a more stable experience joining live video, however there are some challenges when organizations are behind firewalls **What problems is Webex Connect solving and how is that benefiting you?** great, more stable solution to gather groups of people digitally live whether internal or external ### 47. Good product for networking and conference calls **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2022 **What do you like best about Webex Connect?** Many features , easy to use, quality didnt lack when connecting with resources from around the globe. Features available to make collaboration easy and effective. **What do you dislike about Webex Connect?** Sometimes we had issues connecting to the initial call, Once connected it worked well. This could have been due to user;s internet connectivity not being as strong. **What problems is Webex Connect solving and how is that benefiting you?** Theis company is solving the need for comunication and colloboration between team members. This tool allows easy connect to users , share screen, record session which all help in the work we need to complete. ### 48. Webex is good but not god **Rating:** 4.0/5.0 stars **Reviewed by:** Vinod D. | Data analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Webex Connect?** Webex have got its own fancy window which is attractive and smart. However it has its own pros and cons **What do you dislike about Webex Connect?** The connection speed and server sync time to communicate. In this example where client is from US and user is other part the connection time lags **What problems is Webex Connect solving and how is that benefiting you?** We were using WebEx connect to do online meeting with teams and client ### 49. Consulting **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 30, 2022 **What do you like best about Webex Connect?** Can be easily accessed on a browser or mobile device without downloading. Built-in security by design with less network congestion, packet loss, or any kind of delay. It is a very effective tool for secure cross-border global communication. **What do you dislike about Webex Connect?** I didn't find any, but it can be integrated more intelligently with chat communication software, or it might already have been, which I am unaware of. **What problems is Webex Connect solving and how is that benefiting you?** Global communications, reducing the time and effort required to carry out the day-to-day project-related IT tasks. More productivity at a very low business cost. Excellent tool for training and recruitment during the pandemic. ### 50. Distance meetings makes easy **Rating:** 4.5/5.0 stars **Reviewed by:** Jaspreet K. | Full Stack Developer, Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2022 **What do you like best about Webex Connect?** Webex is a easiest ever online meeting platform officially helps alot. Mobile app version makes it helpful with calling features. **What do you dislike about Webex Connect?** Dislike is takes a minute to start a meeting and not including the download extension. **What problems is Webex Connect solving and how is that benefiting you?** Unified communications ecosystem is connected and provides access on different platforms. - [View Webex Connect pricing details and edition comparison](https://www.g2.com/products/webex-connect/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-31+04%3A07%3A49+-0500&secure%5Bsession_id%5D=a3808fd1-a21b-4ee3-a0e9-900a19848589&secure%5Btoken%5D=9b7a2cca9baa5b5156c374acc27893d1f931da02edb553112ceeb9f736dea759&format=llm_user) ## Webex Connect Integrations - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Webex Contact Center](https://www.g2.com/products/webex-contact-center/reviews) ## Webex Connect Features **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties **Support** - Documentation - Professional Support ## Top Webex Connect Alternatives - [Twilio](https://www.g2.com/products/twilio/reviews) - 4.1/5.0 (459 reviews) - [Plivo](https://www.g2.com/products/plivo/reviews) - 4.5/5.0 (743 reviews) - [Telnyx CPaaS](https://www.g2.com/products/telnyx-cpaas/reviews) - 4.7/5.0 (508 reviews)