Webex Connect Pricing Overview

Webex Connect provides a powerful and flexible platform for building and managing omnichannel customer communication workflows. I really like how easily it integrates with multiple messaging channels — like WhatsApp, SMS, email, and web chat — from a single interface. The low-code flow builder makes it simple to automate customer interactions and create logic-based journeys without deep coding knowledge. Review collected by and hosted on G2.com.

The user interface, particularly within the flow builder, could be more intuitive — large workflows can get slightly cluttered and harder to manage visually. Also, the pricing model may feel restrictive for smaller organisations, as advanced features and channel integrations often require higher-tier plans. Review collected by and hosted on G2.com.

The visual workflow builder is really easy to use once you get the hang of it. I can set up automated SMS, email, and WhatsApp messages without needing to write code, which saves a ton of time. The multi-channel support is great—we can reach customers wherever they are. Integration with our CRM was pretty straightforward, so we didn't have to hire a developer to get things working. It's cut down on a lot of manual work for our team, and customers get their notifications and reminders on time every time. Review collected by and hosted on G2.com.

Some of the more advanced workflows get complicated pretty fast, and there's a bit of a learning curve if you're not familiar with automation tools. The reporting could be more detailed—I'd like better visibility into message delivery rates and customer engagement. Pricing for high-volume messaging can add up quickly, especially if you're sending thousands of SMS per month. And when something breaks in a workflow, troubleshooting takes longer than I'd like because error messages aren't always clear. Review collected by and hosted on G2.com.