It is easy to integrate with shopify. Very easy to use and implement. We can use wati to send marketing messages which really helps us to generate more sales for our client. whenever we need support their support team responses. Review collected by and hosted on G2.com.

Broadcast analytics is in the business plan which is very expensive. Review collected by and hosted on G2.com.

we started using Wati.io to handle our WhatsApp and Meta messages, and it’s honestly made a big difference. Managing customer conversations used to be time-consuming, but now with Wati’s automation and easy-to-use dashboard, everything runs a lot smoother. We can send updates, answer queries, and even run campaigns without constantly switching tools or doing everything manually. Review collected by and hosted on G2.com.

That said, I do wish the platform offered a bit more when it comes to building advanced automation bots. A more flexible bot builder with better logic control would make it even more powerful. Also, having integrated payment features within WhatsApp would be a big plus—being able to handle transactions right from the chat would save us and our customers a lot of time. Hopefully, these features come in future updates! Review collected by and hosted on G2.com.

When I first started using Wati I was a little nervous because I thought it would be complicated. But to my surprise it was very easy to set up and understand. I really like how smooth the dashboard is and how I can manage all our WhatsApp messages in one place. It saves a lot of time. I also like that I can assign chats to team members so no message gets missed. The quick reply feature helps a lot and makes the conversations faster. Review collected by and hosted on G2.com.

The only thing I did not like was the pricing for small businesses like mine. It felt a bit high in the beginning but I still went with it because of the features. Another thing is that sometimes the support team takes a bit of time to respond but when they do they usually solve the problem well. I also wish there were more easy tutorials for beginners inside the platform itself. Review collected by and hosted on G2.com.

its easy to send bulk message to all my approximate 500 customers at a time it also help me schedule messages to my clients for regular updates and integration is also easy with great customer support and easy to implement Review collected by and hosted on G2.com.

so far its good for me but the competetiors are priceing it comparatively less monthly subscription Review collected by and hosted on G2.com.

We’ve been using WATI services for more almost 4 years, and it helped us change the way how we communicate with our customers better. Also, it helped us in increasing our revenue which we haven’t expected. It is because of the strong communication channel that we were able to establish with our customers. WATI APIs are robust, hence they need a huge applause as they are easy to integrate and ensures rapid scaling. The shared inbox is something that definitely needs a mention, because it seamlessly displays the messages that we have received from our customers. Whenever we are in need of support, the WATI support team will be available for us they make sure all our issues are resolved quickly. Since most of our customers nowadays prefer WhatsApp to communicate with us, WATI has become an important tool that we use more frequently. Review collected by and hosted on G2.com.

One of the main problem that I see with WATI is their Mobile App experience. It is mainly because the app interface is not smooth as the desktop version. Especially, notifications don’t show up instantly. I personally feel that mobile first approach is something that we need to expect from SaaS platforms nowadays. Because, whenever our team members are on the go, they miss out some of the messages that we revive from our customers. But I’m very sure that WATI will fix them in the future versions and will make their App as good as their desktop application. Review collected by and hosted on G2.com.

The automation with whatsapp. Communication is simplified. Which users communicates what is clear. Review collected by and hosted on G2.com.

Its an amazing app nothing to dislike as yet. Review collected by and hosted on G2.com.

WATI is a powerful customer engagement platform built on WhatsApp, offering seamless automation, shared team inboxes, and CRM integration. Its standout features include advanced chatbot workflows, personalized broadcasting, and easy scalability for growing businesses—making customer communication efficient and highly effective. Review collected by and hosted on G2.com.

One potential downside of WATI is its limited customization options for chatbot logic compared to more advanced platforms. Additionally, the pricing can be a bit steep for small businesses, and the learning curve may be challenging for non-technical users. Review collected by and hosted on G2.com.

It's amazing using Wati for WhatsApp integration & marketing purpose. Review collected by and hosted on G2.com.

There is nothing except costing being too high for the end user to be paid Review collected by and hosted on G2.com.

No limit on the number of chatbot flows. Perfect for an early stage startup like ours which has lot of different types of flows but limited volume. The Pro plan works pretty well for us.

Good integration with Google Sheets. Review collected by and hosted on G2.com.

APIs are premature. They don't have an API to find out whether a chat session is open (24 hour window hasn't passed) and when will it end.

Having said that, the ones available are pretty easy to use and setup. The documentation has been done well.

Integration with Shopify could have been better. Review collected by and hosted on G2.com.

I love the team of wati, they are always available and I have gotten in touch with them in less than 24 hours.

Sometimes you don't understand the features and it can get complicated but they have always been there and solved all the questions I have had for using this platform.

Second, they innovate and they innovate a lot. So kudos to the team for bringing the best features.

I run an agency, and all my clients use wati and we have never had any trouble/bug Review collected by and hosted on G2.com.

I don't think wati itself has a downside but whatsapp as such have complicated rules, so need to adhere to that is important. Review collected by and hosted on G2.com.