We've been using Wati.io for over a year now, and I can confidently say it has completely transformed the way we handle customer support. The platform is incredibly feature-rich, allowing our team to manage hundreds even thousands of inquiries efficiently and without any hassle. Their customer support team is responsive and helpful, always ready to resolve our issues in no time, which is something I really appreciate as a business owner.

What stands out most is how Wati helped us scale our lead management and sales conversions. Before using Wati, we were dealing with a limited number of inquiries manually, which held us back. With Wati’s automation and streamlined system, we’ve been able to respond faster, follow up better, and turn more leads into paying customers. As a result, we’ve seen a 10x growth in revenue—and I truly believe Wati played a huge role in that. Review collected by and hosted on G2.com.

The only downside I’ve noticed is that their pricing is on the premium side. However, considering the value it brings, the efficiency it adds, and how it directly contributes to revenue growth, I’d still say it’s worth every penny. For any business serious about scaling customer support and sales, Wati.io is a solid investment. Review collected by and hosted on G2.com.

The key features of the system are its focus on Ease of Use, Clarity, Simplicity, Browsing Speed, and the responsiveness of customer service. Review collected by and hosted on G2.com.

The lack of clarity in the final pricing after all additions leads to high suspicion regarding every new pricing request, and weakens trust due to the insufficient detail of pricing in the invoices. Review collected by and hosted on G2.com.

I have started using Wati for my D2C website spstores.in. I use it to confirm orders. It enables us to confirm the genuine orders and filter out the fake ones. The RTO percentage has come down significantly. I also use WAti to do bulk campaigns and inform customers about new launches. The customer support is good as well - they will keep on following up with you until your issue is resolved. Review collected by and hosted on G2.com.

I do not think of any downsides right now. Review collected by and hosted on G2.com.

WATI is a very good technology platform and our experience with WATI has been exceptional. As a company,we are working closely with food processing companies,

agri-buyers and a large farmer's network at different locations and WATI proved to be a very good communication platform to communicate with Farmer to provide them

crop advisory and market updates for their harvested crops.Also WATI helped us to communicate seamless with corporate food buyers for buying requirements ,providing them updates about

best prices available for a particular crop raw material,sending logistics related alerts for procuring bulk raw materials .WATI platform is highly scalable and helped us in handling large volumes of messages ,sales and marketing campaign across our customers who are farmers and corporate food buyers. Their customer support is very good and understands the unique needs and contexts of the business domain of user of WATI.Thanks to WATI team for helping us in building trust and in deliver timely information, and scale our outreach efficiently with our customers.

Also their pricing is also very genuine and good value for money Keep up the good work,team WATI. Thanks. Review collected by and hosted on G2.com.

Nothing as such. Team is doing very good work with excellent customer service Review collected by and hosted on G2.com.

We've been using WATI for few years now, mainly to automate follow-ups and it's been a great help!

They are always introducing new features, and that comes with great support, from webinars to knowledge base articles, making sure we stay updated. Their support materials are well-prepared, clear, and often include visuals like screenshots or GIFs to make things easier to understand. Review collected by and hosted on G2.com.

From our experience there's not much to dislike about WATI. Most of the challenges are due to limitations from Meta. While WATI’s pricing is on the higher side, we’ve come across other platforms that charge more but offer fewer features, so overall, we still find it to be a valuable solution. Review collected by and hosted on G2.com.

The price to value is really good. I can't deny that. Anyone who does his research will know that most competitors are either much more expensive or unreliable. Review collected by and hosted on G2.com.

I'd say that the only that probably wasn't that great, I'd say cost per bots. If' you're not using many of them as I do, you'd have no problems at all. I really met few to no challenges using WATI for the last 6 to 8 months. Review collected by and hosted on G2.com.

We run a platform called BookMyPooja, it is India's fastest growing pandit and puja services platform serving for indian religious and spiritual needs. Our customers always need to chat with someone before doing the booking, and what better way than whatsapp as a channel. With a growing team and number of leads and enquiries, we were searching for a better tool that can help us manage the growing complexity. Furthermore, since a set of questions are usually the same hence the bot feature works wonders for us in terms of increasing productivity of team and guiding the leads in a better way Review collected by and hosted on G2.com.

Pricing is a bit higher for startups like us, but it is fine as other tools are not as effective in the market. Review collected by and hosted on G2.com.

I like the Wati user interface very much. It is easy to use and the navigations are very simple. Now coming to the best part it helps to make the customer communication and marketing very effective. We have used it for sending bulk messages as well as for Whatsapp automations. Wati has also helped us to create chatbots, funnels and to do remarketing campaigns. Review collected by and hosted on G2.com.

As of now i don't have any dislikes about Wati as it does an excellent Job. More features can be added Review collected by and hosted on G2.com.

I have been using this software since 2024 and this is the most easiest tools to install and use.

It is helping me in doing seamlessly conversation with my customers and it's providing more production in terms of business growth.

The customer support from the team is very amazing.

It's very easy to install and implement.

Overall It's very necessary for a business now a days.

Highly recommended. Review collected by and hosted on G2.com.

It's little bit expensive.Over all experience is amazing. Review collected by and hosted on G2.com.

User interface is great. It is a good scable software for Customer Support and Sales Review collected by and hosted on G2.com.

It is a bit expensive- AI features are a bit complicated. Review collected by and hosted on G2.com.