WalkMe Reviews & Product Details

What distinguishes WalkMe is its role as a "GPS" for complex software such as SAP. Rather than forcing employees to endure lengthy, tedious training sessions or sift through PDF manuals, it provides interactive, step-by-step prompts directly on the screen to assist them with tasks in real-time. It essentially "guides the user" during their tasks, making sure they select the correct buttons and input the right data without exiting the application.

The true advantage is the significant increase in efficiency and precision. It addresses the "I can't remember how to do this" issue by offering assistance precisely when needed, significantly reducing the volume of support tickets for your IT team. This allows quicker onboarding for new employees and a smoother transition during system updates, as WalkMe can immediately showcase new features and assist users in navigating altered processes without requiring a formal retraining session. Review collected by and hosted on G2.com.

A major drawback of WalkMe is its expensive price and the technical work needed for upkeep. Although it is promoted as a no-code solution, intricate workflows usually necessitate familiarity with CSS or JavaScript for proper appearance and functionality. Since it operates above your current software, even a small update to your primary system—such as a button shifting slightly or a modification in screen layout—can "break" your WalkMe guides, resulting in a perpetual cycle of fixing issues and performing manual updates.

If not handled with care, the platform may come across as intrusive or cumbersome. If an excess of "SmartTips" or pop-ups shows up simultaneously, they can overcrowd the screen and annoy employees attempting to work efficiently. Moreover, the configuration process is fairly demanding, frequently requiring weeks of preparation and expert knowledge to establish the initial logic correctly, which may prolong the period before you notice a return on your investment Review collected by and hosted on G2.com.

Best about WalkMe is it simplifies complex processes and guides end users through intuitive solutions like passive, moderate, intrusive ones depending on the business case scenario. The capability that WalkMe gives the builder to choose between them and not always an aggressive solution is a highlight. Also, the opportunity it gives the builder/engineer to be creative when it comes to solutioning part. Features like shoutouts effectively capture user attention and link directly to relevant actions, reducing time spent on repetitive support requests. The ability to segment solutions based on user demographics is another standout advantage. Capability it has to configure the WalkMe Menu anywhere within the applications is the best. We use this especially to support our HR support agents for Case management process. Review collected by and hosted on G2.com.

The downside I felt out of my experience and to be very specific with examples, the time it takes for product ideas to move from submission to implementation stage. For instance, initially when we wanted to use “Surveys”, we realized that it doesn’t has the feature to create those dependent questions based on the user’s response. Now that it has been implemented, however I can say that it took nearly 2 years to see the implementation. Additionally, working with Workday applications often required complex jQuery to meet business requirements, which added to the effort. Finally, product updates—such as changes in element positions—don’t automatically adjust existing solutions, requiring builders to spend extra time reconfiguring them, which can be a maintenance challenge. Review collected by and hosted on G2.com.

WalkMe helps users complete tasks easily by guiding them step-by-step. It reduces confusion, improves user experience, and lowers support requests. The best thing about using WalkMe is that it speeds up onboarding and training, improves software adoption across teams and saves time and cost on support.

It also gives insights into user behavior to improve processes. Review collected by and hosted on G2.com.

Sometimes WalkMe can be complex to set up, especially for advanced use cases. It needs careful planning and testing. Also, if the platform changes often, maintaining WalkMe content can take extra effort. Review collected by and hosted on G2.com.

WalkMe makes it easy to guide users through complex processes with in-app walkthroughs, tips, and automation. It reduces training time, improves adoption of new tools, and provides helpful analytics to track user behavior and continuously optimize the experience. The platform is very user-friendly once you get the hang of it. Review collected by and hosted on G2.com.

The setup can take time, especially when building advanced flows. Some features have a bit of a learning curve, and it may require support from the WalkMe team or community to unlock its full potential. However, once configured, it runs smoothly. Review collected by and hosted on G2.com.

The most helpful aspect of WalkMe is its ability to guide users through complex processes in real time, reducing the need for extensive training and support. The upsides include faster user adoption, fewer errors, and valuable insights from analytics that help us continuously improve the user experience. The whole experience is seamless and allows us to build solutions that blend in with the platform. Review collected by and hosted on G2.com.

Initial setup and build can be time-consuming, especially for more complex processes. Ongoing maintenance can occur, but you are given the tools and AI options to make this easy to maintain, and most WalkMe solutions remain intact after app updates, and the value outweighs the effort. Review collected by and hosted on G2.com.

WalkMe combines intuitive usability with powerful features and seamless integration, supported by excellent customer service, making it a key driver for efficient digital adoption. Review collected by and hosted on G2.com.

Customizing complex workflows may require extra effort or support, especially for large-scale deployments and teams may need dedicated training to use all features effectively. Review collected by and hosted on G2.com.

We use almost all the WalkMe apps, and it has really changed the way our teams work. Features like Smart Walk-Thrus and SmartTips give step-by-step help right inside the tools we use, so even new team members can start working without a lot of training. It feels like having a virtual guide always ready to help, and it has saved us a lot of time.

WalkMe Workstation is also a big plus for us. It brings together our CRM, HR, support tools, and other daily apps into one place. I can quickly search, open apps, and complete small tasks without jumping between multiple windows. The ActionBot makes things even easier by letting me do simple actions like checking leave or logging updates right away.

What makes WalkMe stand out is how easy it is to customize. We can create guides, tips, and automated flows that match exactly how our processes work. Whenever we need to update something, we can do it fast, and the changes show up instantly for everyone.

Overall, it has made onboarding faster, reduced support questions, and improved productivity. Our team feels more confident using our tools, and new changes are picked up much quicker. It’s one of those tools that quickly becomes hard to work without. Review collected by and hosted on G2.com.

WalkMe is great, but there are a few things that could be better. In Workstation, we can’t really customize the look, like changing the style of balloons, and there’s no option to add our own CSS for consistent design. It also doesn’t let us filter data by custom date ranges, which makes it harder to dig into specific time periods.

It would be really useful if we could see the user IDs and detailed activity for people using Workstation apps, but there aren’t any full reports for that right now. I’ve also noticed there’s a “Workstation dashboard insights” and a “Workstation system insights,” but it’s not clear what the difference is. Lastly, we can only see insights for top items we’ve deployed. Having data for all items would make tracking and improving them a lot easier. Review collected by and hosted on G2.com.

Walkme is easy to use, even for beginners, and as a builder it is possible to start creating content very fast. The support is also great and responsive, with some additional AI features helping even more. Despite the simplicity of use, it is a great tool, very complete, that allows to create complex content that fits all needs. I would highlight:

- quick start,

- reactive support,

- very complete analytics tools that help understanding users behaviors, creating new content or correcting mistakes,

- wide variety of content: interactive guidance with balloons, tips on specific fields, pop-ups appearing based on specific conditions, links to other pages etc...

- enjoyable for end-users as a new and modern guidance tool.

The more you use WalkMe, the more versatile it gets, and you can adapt its pre-built features to achieve a lot of goals: user support, error prevention, communication, etc...

It' also worth mentioning that the WalkMe community is very engaged and active. Review collected by and hosted on G2.com.

The tool improved greatly in the last years and some low accuracy issues in selection of elements were corrected, at the moment nothing much to complain about. Maybe the Insight tool is too complete and it's almost frustrating not to have time and resources to use its full potential. There are plenty of contents available, from smart tips to walk-through, but also a lot of analysis tools, which can be overwhelming at the beginning, but Walkme advisors usually make sure we get up to speed with all useful tool.

Depending on the structure of the page you're building on, Walkme will be more or less accurate, but we always found workarounds or tools to overcome these issues, fortunately every single new release is making the tool better, and the use of IA is also increasing the accuracy of the system. Review collected by and hosted on G2.com.

WalkMe has been a game-changer in our transition from a legacy ERP to a modern SaaS solution. It made onboarding smooth by providing users with interactive training videos and real-time guidance through key workflows. The in-app shoutouts and on-demand video resources helped drive engagement and awareness for new features without overwhelming users.

From an admin perspective, the detailed analytics are incredibly powerful. We get visibility into user behavior, workflow drop-off points, and completion milestones—giving us actionable insights to fine-tune both the user experience and our ERP implementation. WalkMe truly acts as both a digital trainer for users and a strategic tool for continuous improvement. Review collected by and hosted on G2.com.

While WalkMe is incredibly effective in guiding users and driving adoption, we see an opportunity for even greater value through enhanced integration options. With its intuitive design and strong user engagement, expanding API support across more platforms could help position WalkMe as an even more versatile tool within the broader SaaS ecosystem. Review collected by and hosted on G2.com.

I like that WalkMe allows me to create clear, interactive guidance directly inside our applications without requiring heavy coding or engineering support. It’s intuitive enough to get started quickly but powerful enough to scale for more advanced use cases. Review collected by and hosted on G2.com.

Since I’m still new to WalkMe, the main challenge has been the initial learning curve—especially when it comes to more advanced features and customization options. The builder interface can feel a bit overwhelming at first, and it takes time to fully understand how all the elements work together. Review collected by and hosted on G2.com.