---
title: WalkMe Reviews
meta_title: 'WalkMe Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 581 reviews by the users' company size, role or industry
  to find out how WalkMe works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 581
  scale: '5'
date_modified: '2026-09-29'
parent_category:
  name: Collaboration & Productivity
  url: https://www.g2.com/categories/collaboration-productivity
---


# WalkMe Reviews
**Vendor:** SAP  
**Category:** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 581  
**AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality.
## About WalkMe
WalkMe, an SAP company, is the critical layer that makes enterprise AI work. Copilots and AI agents are powerful, but incomplete. They can't see what's on an employee's screen, move across applications, or act where work actually happens. WalkMe can. Built on over a decade of experience in enterprise deployments, WalkMe gives AI the real-time context, cross-application reach, and workflow execution it needs to deliver results. WalkMe helps organizations adapt faster, make better decisions, and build a workforce that learns continuously. Trusted by global leaders including IBM, Nestlé, ThermoFisher Scientific, and the U.S. federal government, WalkMe turns AI investments into business outcomes. Visit www.walkme.com.



## WalkMe Pros & Cons
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.

**What users like:**

- Users find WalkMe's **ease of use** invaluable for navigating tools and minimizing training time and resources. (84 reviews)
- Users appreciate the **intuitive guidance and support** WalkMe provides, significantly improving user experience and productivity. (54 reviews)
- Users value the **responsive customer support** of WalkMe, ensuring quick resolution of any issues encountered. (52 reviews)
- Users value WalkMe for its **intuitive training and easy setup** , enhancing user engagement and support efficiency. (47 reviews)
- Users appreciate the **intuitive interface** of WalkMe, enabling seamless integration and powerful, context-aware in-app guidance. (46 reviews)
- Users appreciate the **ease of learning and excellent support** of WalkMe, enhancing their problem-solving capabilities efficiently. (41 reviews)
- Guidance (40 reviews)
- Intuitive (38 reviews)
- Efficiency (32 reviews)
- Insights (31 reviews)

**What users dislike:**

- Users face a significant **learning curve** with WalkMe, particularly regarding advanced features and managing large-scale environments. (34 reviews)
- Users find the **initial setup complexity** of WalkMe challenging, requiring time and technical skills for effective management. (24 reviews)
- Users face a **steep learning curve** with WalkMe, particularly regarding advanced features and customization challenges. (19 reviews)
- Users find the **setup process for WalkMe time-consuming** , especially with complex or customized workflows. (16 reviews)
- Users find **WalkMe's struggle with dynamic elements** and clunky interface challenging, despite the availability of free training. (15 reviews)
- Users find the **limited customization options** in WalkMe restrict their ability to tailor guidance to their branding needs. (15 reviews)
- Users face **poor customer support** with slow response times, leading to frustration during critical issues and complex inquiries. (14 reviews)
- Slow Performance (14 reviews)
- Users find WalkMe's **limited features** hinder effective searching, labeling, and collaboration among developers. (13 reviews)
- Users experience **delays** with WalkMe, leading to frustration and workflow disruptions in critical situations. (12 reviews)

## WalkMe Reviews
  ### 1. Works Great!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** November 14, 2023

**What do you like best about WalkMe?**

WalkMe has great Customer Service and Support. Whenever I have had an issue they have been prompt in providing a solution. They also may show some alternative solutions that I had not thought of to convey my messaging.

**What do you dislike about WalkMe?**

There is a little bit of a learning curve but builders can usually come on line quickly.

**What problems is WalkMe solving and how is that benefiting you?**

It is making it faster for our employees to find answers to their questions in the field.

  ### 2. Wonderful Experience with WalkMe

**Rating:** 5.0/5.0 stars

**Reviewed by:** Amanda G. | Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 31, 2023

**What do you like best about WalkMe?**

WalkMe saves our company and employees time by streamlining processes and providing guidance in the flow of work during the sales process.

**What do you dislike about WalkMe?**

I don't dislike anything about using WalkMe except that my team is not big enough to utilize all WalkMe has to offer.

**What problems is WalkMe solving and how is that benefiting you?**

WalkMe is giving time back to our organization by decreasing the number of support tickets sellers submit, decreasing the amount of emails Salesforce admin and managers receive asking for help and streamlining the sales process to make it easier for sales reps.

  ### 3. Embedding Guidance/Scripting/Context Within Other Systems

**Rating:** 4.0/5.0 stars

**Reviewed by:** Taylor C. | Training Manager, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** March 23, 2023

**What do you like best about WalkMe?**

Ability to custom-build shoutouts, scripting, tooltips, and other guidance within the websites of partners so that our team members are well-informed.<br><br>I've never used a similar tool that overlays within a website like this, so unfortunately I can't really compare it to competitors, but WalkMe is a unique and beneficial tool if you can leverage it in your workflow.

**What do you dislike about WalkMe?**

It is a complicated tool that requires decent understanding of the system you are building it in, & how to use the rules engine/logic to trigger the content. We used WalkMe in 3rd party partner websites, however if you were to use it within your own platform, where you have full access to the HTML/programming it would likely be much easier to maintain/upkeep.

**What problems is WalkMe solving and how is that benefiting you?**

Ensuring that a team member is disclosing important information to the customer, and that the team member has important context and other information at their disposal while using a given system.

  ### 4. Non-Techy Reviewer

**Rating:** 4.5/5.0 stars

**Reviewed by:** Bill C. | Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** June 07, 2023

**What do you like best about WalkMe?**

The tool is exactly what tech stacks need to drive adaption - a straightforward yet powerful concept.  It is reasonably easy to use from a content developer's perspective, especially as a non-techy person.

**What do you dislike about WalkMe?**

I feel like some of the tools are way too advanced for a content developer to tackle.  For example, the new design of ShoutOuts is simple, why can't that same concept be used for modifying steps in a SWT?

**What problems is WalkMe solving and how is that benefiting you?**

Slowly but surely is is increasing our use of some more complex features of Salesforce.  It's been great to send a link to a SWT to build views, reports, etc. instead of using my time for 1:1 consults.

**Official Response from Paul Senatori:**

> Hi Bill,

Thank you for sharing your thoughts on WalkMe! We’re really glad to hear that our tool has been instrumental in driving adoption and that you’ve found it user-friendly as a content developer.  Apologies for the late review response as we've re-org'd and I'm taking on the task of answering reviews, and routing feedback and concerns to the right internal staff members.

Anyway, your feedback on the complexities of certain features is incredibly valuable. Simplifying technology for non-techies is at the heart of what we do, so hearing your experience with ShoutOuts and the need for a similar approach in modifying steps in a Smart Walk-Thru (SWT) is important to us. We're always aiming for that balance between powerful functionality and user simplicity.

We’re actually exploring ways to make all aspects of our tool as straightforward as ShoutOuts, and your input is a vital part of this process. Please know that we're routing these specific points to our product management team, and we're also cc'ing the CSM organization head to ensure we address this.

Should you need any immediate assistance or further discussion on how to make the most out of WalkMe, please don't hesitate to reach out at reviews@walkme.com. Our team is here to support you and ensure your experience with WalkMe is nothing short of exceptional.

Thanks again for your commitment to making WalkMe a part of your team's success!

Warm regards,

Paul S.
WalkMe Marketing

  ### 5. Great Streamlining Product

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** November 28, 2023

**What do you like best about WalkMe?**

Love the ability to automate and streamline processes in addition to on screen help/guidance.

**What do you dislike about WalkMe?**

Advanced use of WalkMe requires a lot of technical knowledge. It has gotten better over time but the simpler these technical uses can become, the more likely I am to use WalkMe to its fullest.

**What problems is WalkMe solving and how is that benefiting you?**

Streamlining existing processes through auto-step to make things faster and more accurate.

  ### 6. Easy way to enhance the experience of your users in the system

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sandra V. | Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** March 15, 2023

**What do you like best about WalkMe?**

Business expectations can be made clear to the users within the system, so there is no need for the users to refer to documentation outside the system.

Important messages can be called out by creating a one-time shoutout.

Difficult business processes can be made more simply by creating a step-by-step walk through for your users.

As a training consultant without any programming or IT experience, I have been able to quickly learn the tool and create simple effective solutions.

**What do you dislike about WalkMe?**

For more complex solutions, I feel that it really needs a more computer-savvy person. Sometimes the system is causing hickups in the solution building when the HTML code is not as easy to work with. However, the WalkMe Support team is one of the most helpful teams I have encountered in the business. Very friendly and willing to help!

**What problems is WalkMe solving and how is that benefiting you?**

Incorrect data entry -- we can force the users to enter the data correctly from the first time. This ensures a higher data integrity and no time is lost by users having to correct data or creating a ticket to help fix the data. This also saves time for the support team as they will get less tickets.

Reinforcement of important messages -- in addition to sending emails to our users, we also add a ShoutOut to refer to the email communication. Anybody who has missed the email, will get the information via a one-time popup in the system.

Easy access to support materials -- our job aids and videos are located on SharePoint sites, but that is outside the system. By having a help menu, our users are now getting more easy access to the materials from within the system. On specific pages, we can also have additional small menus with links to job aids or FAQs specific to those pages.

  ### 7. Game changer for Users, would recommend.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** November 06, 2023

**What do you like best about WalkMe?**

Ease of Use, Number of Features, Reporting

**What do you dislike about WalkMe?**

Actionbot/chatbot "neglected" and limited

**What problems is WalkMe solving and how is that benefiting you?**

Adding live feedback, circumstantial information to fields/buttons, offering step-by-step information, validations, and the ability to even manipulate the interface of a third-party software through WalkMe has been a game changer. The features are helpful and applicable to a wide range of industries. SmartTips, WalkThrus, and the chatbot have been well-received by leadership and frontline staff alike. And, in L&D the ability to assign onboarding tasks and monitor those has been helpful to track and understand barriers in the core system we use. Wonderful piece of software we hope to see grow and evolve even more in time.

**Official Response from Paul Senatori:**

> 
We're absolutely delighted to hear how WalkMe has become a game changer for your team! Thanks for sharing your positive experience with our Ease of Use, Feature set, and Reporting capabilities — it's music to our ears knowing these elements are hitting the right note for you and your organization.

We appreciate your candid feedback regarding the Actionbot/chatbot feature. We want every aspect of WalkMe to meet your expectations, and it sounds like we have an opportunity to improve there. This has been noted and shared with our product management team, as well as cc'd to our CSM organization head to ensure it's addressed.

Your detailed insights on how WalkMe's features, from SmartTips to WalkThrus, are being embraced across your organization, especially in L&D, are incredibly valuable. We're committed to not just maintaining but also enhancing the versatility and effectiveness of WalkMe for sectors like yours.

For any more thoughts you'd like to share or assistance you might need, we're all ears at reviews@walkme.com. Here's to continued growth and success with WalkMe by your side!

Cheers,
Paul
WalkMe Marketing

  ### 8. Walkme is a Exciting tool and Easy to Use

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Organic Review from User Profile:** Invitation from G2. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** August 10, 2023

**What do you like best about WalkMe?**

Walkme in terms of taking Surveys it is very easy to use and adding the Questions is very easy to add, not only the Surveys the Shoutouts on the Application for reminding the user if any Urgent Notifications to be displayed for the End User.

**What do you dislike about WalkMe?**

Walkme need to add few additional features in terms of reutilizing the existing Usecase for looping it in multiple ways. Also they need to add nesting multiple queries in element level.

**What problems is WalkMe solving and how is that benefiting you?**

Walkme Solves Business Problems like taking End User Surveys, Providing Notifications to the Specific users effectively using segmentation. Not only this they have few features like Smartwalkthru's for User Guidance which will benefit by step by step process.

**Official Response from Paul Senatori:**

> Thank you for sharing your feedback with us. Your insights are invaluable.

We're delighted to hear that you find WalkMe's surveys and notification features easy to use and efficient. It's great to know that you're benefitting from our Smartwalkthru's step-by-step guidance.

We appreciate your suggestions regarding additional features and nesting queries. Your input drives our product improvements, and we'll certainly consider these enhancements for future updates.

If you have any further thoughts or require assistance, please don't hesitate to reach out to me directly at paul.senatori@walkme.com. We're here to ensure WalkMe meets your evolving needs and expectations.

Thank you once again for choosing WalkMe. We look forward to continually enhancing your experience.

Warm regards,

Paul Senatori
WalkMe Marketing

  ### 9. Excited about the Possibilities

**Rating:** 4.0/5.0 stars

**Reviewed by:** Sam B. | Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** October 30, 2023

**What do you like best about WalkMe?**

Walk Me answers a clear business need and the ability for users to become productive with a low level of training is a real win

**What do you dislike about WalkMe?**

As WalkMe is limited to browser based systems there are some Enterprise client based applications which are not compatible

**What problems is WalkMe solving and how is that benefiting you?**

We have lots of complicated workflows where it is difficult to ensure best practice. WalkMe helps us to increase compliance and with it reduce errors and increase engagement.

**Official Response from Paul Senatori:**

> Hello Sam,

Thank you so much for taking the time to share your thoughts on WalkMe. We're thrilled to hear that our platform is significantly enhancing user productivity and facilitating a smooth onboarding experience with minimal training. Your insight into how WalkMe is streamlining your workflows and fostering best practice compliance is invaluable.  Even with a 4/5 star rating, I'm appreciate your candor and honest review score.

We also appreciate your candid feedback regarding the limitation to browser-based systems. It's an area we're continuously exploring to enhance WalkMe's capabilities.  Personally, I feel I live in a browser these days -  like 24/7 ;-\.  Please know that we are actively routing this feedback to our product management team, and our CSM organization head is in the loop, which is my way of saying I'm cc'ing the right people. 

In the meantime, we're delighted that WalkMe is playing a key role in reducing errors and boosting engagement within your company. Your success is a testament to the potential of digital adoption platforms to transform business operations (one browser at a time).

If you have any more insights to share, or require further assistance, please don't hesitate to reach out at reviews@walkme.com.

Warm regards,

Paul S.
WalkMe Marketing

  ### 10. Robust application for digital adoption

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kelly M. | Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** April 04, 2023

**What do you like best about WalkMe?**

At the core of WalkMe is helping users complete tasks in the application. They don't need to look up procedures or ask a colleague. They get help where and when they need it.

**What do you dislike about WalkMe?**

I don't find the automatic element selectors work well. We have more success entering elements manually. It would be great if WalkMe implemented a 'Snooze' feature so that users could go back to a ShoutOut or Walk-thru that was auto-played at a later time. We also have some ongoing issues with not being able to close ShoutOuts, which blocks users from continuing with their task.

**What problems is WalkMe solving and how is that benefiting you?**

WalkMe creates a better onboarding experience for users by helping them complete tasks in the app on day 1. It also allows them to go directly to resources they need without having to search multiple locations for them.

  ### 11. WalkMe / Schwab

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 01, 2023

**What do you like best about WalkMe?**

I don't have the luxury of time to figure everything out on my own, so I really appreciate having access to someone who can help me learn quickly and share best practices, etc.

**What do you dislike about WalkMe?**

When I need to modify content, little inconsistencies in how to go about it can be frustrating. For example, the CSS in one element might require Hex colors, RGB in another element, and RGBA elsewhere. This is just one example. Also, I keep running into situations where everything works 100% in Preview, but fails once published.

**What problems is WalkMe solving and how is that benefiting you?**

On-screen help enables users to self-serve and learn/adopt more quickly.

**Official Response from Paul Senatori:**

> First and foremost, I'm delighted to hear that you've found WalkMe to be a valuable resource for your learning and best practices. Our aim is to provide users like you with the guidance and support needed to make the most out of our platform efficiently.

I understand that you've encountered some challenges, particularly regarding content modification and consistency in certain elements. We take your feedback regarding these issues seriously and are committed to addressing them to enhance your experience. Rest assured that we are actively working on improving the consistency and reliability of our platform.  I personally route this type of feedback to our product management team.

Additionally, I noted your concern about discrepancies between the Preview and Published versions. This is a matter that we are investigating thoroughly to ensure a seamless experience for all our users. Your feedback helps us pinpoint areas for improvement, and we appreciate your patience as we work to resolve these issues.

Ultimately, it's fantastic to hear that WalkMe's on-screen help has empowered you to self-serve and accelerate the learning and adoption process. Your success story is what motivates us to continually refine our product.  

If you have any more feedback or questions in the future or need assistance with any aspect of WalkMe, please do not hesitate to reach out to me directly at paul.senatori@walkme.com. Your input is crucial to our ongoing efforts to provide you with the best possible experience.

Once again, thank you for your valuable feedback, and we look forward to serving you even better in the future.

Best Regards,

Paul Senatori
WalkMe Marketing

  ### 12. Senior Lead Project Manager & WalkMe Editor

**Rating:** 5.0/5.0 stars

**Reviewed by:** Diane R. | Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 13, 2023

**What do you like best about WalkMe?**

With WalkMe, I confidently provide guidance and alerts without the hassle of lengthy PI planning.

**What do you dislike about WalkMe?**

Learning to build with WalkMe can be challenging, requiring support for complex scenarios.

**What problems is WalkMe solving and how is that benefiting you?**

Thanks to WalkMe, we can now provide sales guidance with utmost precision, exactly where and when it is needed.

**Official Response from Paul Senatori:**

> Thank you for sharing your experience, Diane. We're delighted to hear that WalkMe has empowered you to provide precise guidance effortlessly. We understand that there is a learning curve involved, and appreciate your commitment to mastering the WalkMe platform. Your feedback is invaluable in helping us strive for continual improvement.

Thanks for being a part of the WalkMe community!  And have a great day, your review definitely made mine.

  ### 13. WalkMe is a great tool, not for everyone

**Rating:** 4.0/5.0 stars

**Reviewed by:** Tom A. | Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** February 22, 2023

**What do you like best about WalkMe?**

1. Provides business with a set of tools:
    • To determine users' use of applications within the enterprise
    • To enable users to perform better, faster, and with fewer errors
    • To enable better change management for users
    • To automate long and/or complex application tasks. It does this very, very well, depending on the underlying application.

2. WalkMe constantly innovates and iterates its product suite.

3. WalkMe tech support is generally knowledgeable and friendly.

**What do you dislike about WalkMe?**

1. Steep learning curve. You can't easily train just anyone to use the WalkMe Editor, Insights, etc. 

2. It can be expensive to deploy WalkMe solutions. You had better know your KPIs, goals, objectives and gaps before you get started.

3. WalkMe, like other SAAS providers, relies heavily on their consultant model. In practice this means that the documentation on their site is at the 50,000 foot view and unless you have a pro on your team you will rely a lot on your CSA, WM engineers, etc.

4. While I applaud WM for their innovation and ingenuity, some parts of the WM Editor in particular are mired in early-stage UX/UI.

5. When WM releases updates, many times they simply appear without much, if any, warning. That is jarring to a developer and frankly surprising given the nature of their business.

None of these is a deal breaker. I'm a fan and proponent of the company and its products. But I'm also tough on them because I want it to be perfect. In lieu of perfect I'd take "almost perfect" but it is not, yet, even almost perfect.

**What problems is WalkMe solving and how is that benefiting you?**

We primarily use WM to automate long and/or complex processes in one of our applications. Users do their jobs better, faster and with fewer errors by using WM smart walk-thrus to guide them through these processes.

  ### 14. Walkme Editor

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** August 08, 2023

**What do you like best about WalkMe?**

Walkme is the best tool in terms of user guidance flows and custom validations. The good thing about Walkme is it's simple to use and to create numerous flows for user guidance. It enhances user interaction by providing a better understanding of the application.

**What do you dislike about WalkMe?**

What I dislike about Walkme is that when there are multiple elements with similar attributes, it becomes quite complex to achieve the desired result for a particular element to highlight that specific field among them.

**What problems is WalkMe solving and how is that benefiting you?**

Walkme solves the problem of user guidance and enhances the end-user experience in interacting with the application. It reduces coding effort by integrating with the application.

**Official Response from Paul Senatori:**

> Thank you for sharing your valuable feedback on G2.

I'm thrilled to hear that you've found great value in utilizing WalkMe to create user guidance flows and custom validations, emphasizing the ease of use and its role in enhancing user interaction with your application. It is encouraging to know that we have been able to facilitate a better understanding of the application for end users while reducing coding efforts.

I understand the concern you raised regarding handling multiple similar elements during the creation of flows. Achieving the desired result with such elements can indeed sometimes be a challenging aspect. Your feedback is invaluable, and I want to let you know that we are constantly working on improving the functionality and user-friendliness of our tool. I will share your feedback with our product management team and the head of the CSM organization to ensure it's addressed in our future updates.

If you'd like to discuss this further or share additional insights, feel free to reach out to me at paul.senatori@walkme.com. Thank you once again for your support and for being a part of our WalkMe community.

Best regards,
Paul Senatori, WalkMe Marketing

  ### 15. WalkMe is a DAP (Digital Adoption Platform) at its Finest

**Rating:** 5.0/5.0 stars

**Reviewed by:** Joe F. | Digital Engagement Specialist, Automotive, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** February 16, 2023

**What do you like best about WalkMe?**

WalkMe is extremely intuitive and has use cases far beyond simple instructional design, which alone is stellar. The analytics are on-par with or exceed Google analytics, and thus we are able to discover opportunities before anyone is even aware of them. WalkMe's ability to automate user tasks is a significant time saver, and enables our users to be more efficient in their day-to-day workflows.

**What do you dislike about WalkMe?**

Some of their latest features (such as Adaptive Flows) is only available for use on select platforms. Their support team is very helpful; however, sometimes they do not respond in a very timely manner; I have waited over a week on occasion to receive a response.

**What problems is WalkMe solving and how is that benefiting you?**

We recently implemented WalkMe's awesome ActionBot feature to encourage our users to search for help before resorting to live chat. This solution not only saved the company money but also shone a brighter spotlight on our massive library of self-serve material to reduce customer support tickets. If a user does need to chat with a live representative, WalkMe's solutions allow us to directly integrate with Salesforce and automatically associate user info (name, email etc) so that our customer records are 100% accurate.

  ### 16. Helpful web-based product for navigating business processes

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jonah M. | Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 31, 2023

**What do you like best about WalkMe?**

I like that WalkMe can provide guidance to users on our platform as well as give us insight and data on where users need help navigating processes

**What do you dislike about WalkMe?**

I do not like when steps within a build break and need to be reset or when content works inconsistently between UAT and production

**What problems is WalkMe solving and how is that benefiting you?**

Allows us an opportunity for on the job training for enhancements / changes to the crm page.

  ### 17. WalkMe - Very good adoption tool

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Food Production | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** October 27, 2023

**What do you like best about WalkMe?**

With WalkMe it is easier to explain users different processes. it allows step-by-step instructions
It also helps us with administrative part of the process, we no longer need to have instructions in seperate files, instructions are build in in SuccessFactors.
I like that WalkMe works on maing sure that 'selecting elements is easier.

**What do you dislike about WalkMe?**

Sometimes I need to look into the page code to mark items correctly. However, I can see that it is getting better and better.

**What problems is WalkMe solving and how is that benefiting you?**

educates user on diffeerent processes, sometimes processes in SuccessFactors are not most intuitive and such step-by-step guides help user perform the task

**Official Response from Paul Senatori:**

> Thank you for your insightful feedback on WalkMe. It's rewarding to hear that our step-by-step instructions are streamlining the process for your users and that the integration with SuccessFactors is enhancing the administrative experience.  

We're continuously working on improving the ease of selecting elements, and your observation that it's getting better is much appreciated. It's essential for us to deliver a user-friendly interface that minimizes the need to delve into page code.  Personally, I avoid anything code-related.

Understanding that even with advancements, there's still room for improvement, especially when it involves page code intricacies, is crucial. Please know that our development team is dedicated to simplifying this process further, and we are routing your feedback directly to our product management team, with a copy to our CSM organization head, to ensure your concerns are addressed.

WalkMe is committed to aiding users in navigating complex processes, and it's great to hear this is proving beneficial in your work with SuccessFactors. If you need any further assistance or would like to discuss how we can make your experience even smoother, please don't hesitate to reach out to us at reviews@walkme.com.

Thank you once again for your review, and for choosing WalkMe as your adoption tool.

Warm regards, and have a safe and wonderful day (or evening?).

Paul S.
WalkMe Marketing

  ### 18. A great training tool with lots of adoption potential

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Gambling & Casinos | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** November 06, 2023

**What do you like best about WalkMe?**

We deployed WalkMe walkthroughs to 11,000 staff as part of training delivery which meant everyone could have real time training and guidance and avoided making training videos and in class room training.

**What do you dislike about WalkMe?**

WalkMe requires a plug in for users on our system and therefore our uptake varies from time to time as it doesn't feel predominat enough for new users to click for support

**What problems is WalkMe solving and how is that benefiting you?**

WalkMe removed the need for class room training or detailed training videos needing to be produced so we saved on both staffing and employee time used.

**Official Response from Paul Senatori:**

> Thank you for sharing your valuable insights about using WalkMe. It's fantastic to hear how our walkthroughs have positively impacted training delivery for your 11,000 staff members (wow...my town isn't even that large!), streamlining the process and conserving resources previously dedicated to traditional methods.

We understand the concern about the necessity of a plug-in and how it might affect new user engagement.  I have so many plug-in's.  I think I have plug-ins for my plug-ins.  Crazy.  Anyway, your feedback is crucial, and we're committed to enhancing user experience. Please know that we're exploring ways to make WalkMe's presence more intuitive and seamlessly integrated into daily workflows.  May be one day we'll look back at plug-ins, and think of them in a techie nostalgia kind of way?

If there’s anything we can assist you with, or if you have further suggestions, please feel free to reach out at reviews@walkme.com. We’re here to support you and ensure WalkMe continues to deliver value across your enterprise.

Thank you again for choosing WalkMe!

Best regards,
Paul S.
WalkMe Marketing

  ### 19. A great automation tool!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 18, 2023

**What do you like best about WalkMe?**

I love how it makes any website really interactive, something that I struggled to do in my previous job. It can be really useful to new users, less skilled or equipped personnels.

**What do you dislike about WalkMe?**

It doesn't offer a lot of variety in design. Even though it has a CSS element to it, I think anyone outside of IT would not be able to utilize that. It should appeal to a more broader range of employees.

**What problems is WalkMe solving and how is that benefiting you?**

Walkme can help users identify which fields to click in immediately or provide digital assistance without the need for a IT professional to be involved. It lessens amount of time used to answer questions.

  ### 20. Walkme Dap Build Solution Experience

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** August 07, 2023

**What do you like best about WalkMe?**

Walkme have better features which makes the enduser experience in a better way, which will guide them to understand the flows. It's the best tool for user guidance for any application.

**What do you dislike about WalkMe?**

Walkme needs to bring up more features like user guidance in terms of connecting to previous steps in a backward way also, which ensures the user can loop the process any number of times until the criteria are met.

**What problems is WalkMe solving and how is that benefiting you?**

Walkme solves problems like training of any new application. It helps in a way through smart walkthroughs which will guide the end user in a simple way to understand the step-by-step process.

**Official Response from Paul Senatori:**

> Thank you sincerely for sharing your positive experience with WalkMe. It is heartening to hear that our tool has been effectively guiding end-users to better understand the workflows of applications, enhancing the user experience considerably.

We appreciate your feedback on the potential enhancement of enabling a loop process within the user guidance. It is indeed a thoughtful suggestion and introduces a perspective where guidance can be more flexible and adaptive to individual user needs. I want to assure you that I have routed this particular feedback to our product management team, and cc'd the CSM organization head, to be looked into earnestly. The concept of looping back through steps to fulfill criteria could open up a new dimension of user engagement and satisfaction.

The utility you found in our smart WalkThrus in simplifying the understanding of step-by-step processes is exactly what we aim for – to streamline learning and make the adoption of new applications as seamless as possible. Your recognition of this is highly encouraging.

Thank you once again for your valuable insights. We remain open to further suggestions and discussions. Please feel free to reach out to me directly at paul.senatori@walkme.com.

Best regards,
Paul Senatori, WalkMe Marketing

  ### 21. A great tool for automating business apps and ensuring they are user centered

**Rating:** 3.5/5.0 stars

**Reviewed by:** Thomas F. | Associate, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 19, 2023

**What do you like best about WalkMe?**

'On screen selectors' ensuring developers don't have to use JQuery in order to find elements and the user-friendly tool making it easy to create solutions

**What do you dislike about WalkMe?**

The inconsistency of the 'on screen selectors' when this works it is great, but a lot of the time it doesn't, and JQuery must be used

**What problems is WalkMe solving and how is that benefiting you?**

Identifying categorizations of business applications and presenting walkthroughs of our associated processes to those categorized apps

  ### 22. Great DAP support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** November 14, 2023

**What do you like best about WalkMe?**

The community and solutions support. People sharing their own solutions and WalkMe's various promotion of interesting ways of configuring their own solutions.

**What do you dislike about WalkMe?**

It has a steep learning curve. You do need to know CSS & JQuery for special configurations.

**What problems is WalkMe solving and how is that benefiting you?**

User enablement and product adoption.

  ### 23. Integrated Learning Systems Specialist

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** November 15, 2023

**What do you like best about WalkMe?**

I love the ability to offer users just-in-time support as well as automation. The WalkMe Editor is easy to use and offers a considerable amount of freedom/creativity if you want to leverage CSS. Our CSM Ty, is responsive and assists with escalated support when needed.

**What do you dislike about WalkMe?**

Tracking users across systems is difficult if you don't use IDP. Our company leverages multiple methods which prevents IDP.

**What problems is WalkMe solving and how is that benefiting you?**

Reducing time to proficiency and errors. Increase efficiency with automation. Increase user adoption of applications and self-service.

  ### 24. WalkMe to better communicate and inform users in a cost efficient and effective way.

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** November 07, 2023

**What do you like best about WalkMe?**

Great selection of capabilities to embed content into applications
Excellent support for content creation and technical issues

**What do you dislike about WalkMe?**

Medium/minor technical glitches are more frequent than desired

**What problems is WalkMe solving and how is that benefiting you?**

Enhance user experience without code updates - cost efficient; timely
Understand how users interact with created content - guides future content activities

  ### 25. WalkMe: Way of the Future for Onboarding, Training

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jeff M. | Founder, Information Technology and Services, Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** January 26, 2023

**What do you like best about WalkMe?**

WalkMe allows internal subject matter experts to get their support knowledge out of their heads and in context on the underlying app. No one wants to answer the same question for the rest of their careers. By externalizing what SMEs know, we can head off support requests and put their guidance in the flow of work for end-users. Not only that, but the back-end analytics platform allows insight into the app usage that's not available elsewhere.

**What do you dislike about WalkMe?**

If WalkMe has any downsides, it's that it is too often viewed as a "one and done" or point solution. Once WalkMe content is put in place, it needs to be maintained and expanded to stay relevant for end users. And the concept of DAP is so powerful that it embodies a new way of thinking for organizations.

**What problems is WalkMe solving and how is that benefiting you?**

Often, usability and customer/employee experience enhancements do not get priority with development teams. DEV teams are focused on the core application, bug fixing, database, API, etc. By allowing an internal support team to deploy WalkMe, you're essentially expanding your DEV team to be able to adjust the UI layer. Announce changes via ShoutOuts. Adjust how fields are explained with SmartTips. Take users step-by-step through tasks with Walk-Thrus. These items typically do not rise to the top of DEV team priority lists. WalkMe allows for this division of labor.

  ### 26. It can do (almost) anything

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** August 02, 2023

**What do you like best about WalkMe?**

WalkMe is incredibly customizable when it comes to developing guidance for product users. With out of the box offerings and templates for announcements, educational workflows, NPS surveys, data entry validation, and others, it beats out other options we've explored hand over fist.

**What do you dislike about WalkMe?**

Our system is pretty complex and while they've been very accommodating when it comes to helping us work around issues with our custom implementation, we do run into long response times with their support teams, which can be frustrating when we're stuck.

**What problems is WalkMe solving and how is that benefiting you?**

WalkMe helps us develop guidance to enable users to take full advantage of new feature releases and workflows. We also have created in-product user onboarding steps, tailored the user journey through behavior-based prompts, and use it to administer our NPS survey directly to users.

**Official Response from Paul Senatori:**

> 
First and foremost, thank you for taking the time to share your detailed review; it paints a vibrant picture of your journey with WalkMe.

We are absolutely thrilled to hear that WalkMe has been a pivotal tool in enhancing your user guidance system through its customizable features, be it in educational workflows, NPS surveys, or data entry validations. It is our earnest endeavor to facilitate a platform that can seamlessly gel with various user needs, and it is heartening to learn that we are on the right track in your case.

We appreciate your feedback regarding the response times from our support teams. Please understand that we constantly strive to be quicker and more efficient in addressing your concerns. We want to make sure you never feel "stuck," and this feedback is incredibly valuable in helping us enhance our service levels. We have flagged this issue with our product management and CSM organization head to ensure that it is looked into seriously.

Moreover, your innovative usage of WalkMe in shaping the user journey through behavior-based prompts and aiding new feature adoptions truly stands out as an exemplary utilization of what the platform offers. We are gratified to be playing a substantial role in your user engagement strategies and helping in fine-tuning the user experience to its optimum potential.

Thank you once again for your insightful feedback. Feel free to reach out to me at paul.senatori@walkme.com for any further discussions or inputs.

Warm regards,
Paul Senatori, WalkMe Marketing

  ### 27. Useful in-app guidance for SFDC

**Rating:** 4.5/5.0 stars

**Reviewed by:** Raluca P. | Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** December 07, 2023

**What do you like best about WalkMe?**

Very user friendly to develop even if you don not have lot of experience creating software developments.

**What do you dislike about WalkMe?**

Sometimes is difficult to have support meetings.

**What problems is WalkMe solving and how is that benefiting you?**

Communication, training and surveys.

  ### 28. Top DAP tool available

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** April 05, 2022

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about WalkMe?**

WalkMe is a very intuitive digital adoption platform that allows the user to jump in, get trained, and start impacting end-users in a very short time frame. The training process is very fluid and tackles a lot of the challenges you will face as you're deploying WalkMe. The tool allows you to tackle problems from a very surface level, to an in-depth and technical solution.

**What do you dislike about WalkMe?**

The multi-language support is something that needs improving. The current way of either going through the admin settings or uploading a CSV file, where you need to keep in mind all BBcode, is not a user-friendly way of working.

**Recommendations to others considering WalkMe:**

This is the top DAP tool in the market. Awesome support and functionality.

**What problems is WalkMe solving and how is that benefiting you?**

We are using WalkMe in 3 different ways. <br><br>1. As a training tool within a Microsoft Dynamics instance - we deployed it within a training environment where users are guided through their standard training practices. Much easier to learn while in the flow of work vs. following a manual or training videos, and then accessing the tool itself. <br>2. Support menu and resources hub - one place to find all needed items and processes for end-users <br>3. Guidance support - tackle complex processes by using WalkMe smart-walkthroughs.

  ### 29. WalkMe helps bridge gaps!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Alex Z. | Global HR Process Analyst, Enterprise (> 1000 emp.)

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** March 29, 2023

**What do you like best about WalkMe?**

WalkMe has provided our company with a number of great benefits:

- It has helped improve the user experience by making in-system guidance available for complex processes 

- It is a great change management tool, allowing us to not only inform users about system changes but to also show them directly what areas of the system have been updated. 

- It has allowed us to automate tasks in the system that users either find repetitive or have trouble with selecting the correct values

-Through the use of segmentation, you can target content to the right audience groups

- The support staff is great! The response time to tickets is usually very quick, and our customer success managers have been great!

**What do you dislike about WalkMe?**

We find that updates to our core HCM system routinely break our WalkMe solutions and require routine maintenance to keep the content functional.

**What problems is WalkMe solving and how is that benefiting you?**

WalkMe helps to provide users with in-system guidance, which helps us by reducing the number of tickets that our operations department receives. It also has reduced efforts around change management by allowing us to communicate about system updates directly in the system rather than needed to conduct training sessions.

  ### 30. An essential tool for any large business

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** March 27, 2023

**What do you like best about WalkMe?**

Very easy to learn. Top-notch self-guided training program delivered in short chunks with practice opportunities. Fantastic insights dashboard to help make informed decisions. Lots of flexible features to help solve digital adoption problems. Put WalkMe in the right hands to reduce your formal systems training efforts by replacing them with WalkMes. I have been delighted with every Support interaction I've had. WalkMe Support is excellent at keeping things understandable and actionable.

**What do you dislike about WalkMe?**

Cost structure (by application, not user). Because it's easy to use, you will be tempted to treat it like a hammer and look for nails. Don't do this. Make sure you are solving the right problems with WalkMe. It seems like the Support feature offered in the editor is slow. Because it resembles a chat window, you expect someone to be there and help you right away. That is not the case...it takes a while to be acknowledged.

**What problems is WalkMe solving and how is that benefiting you?**

WalkMe helped us immensely with getting people to use critical systems correctly by providing support within the platform at the point of need. Time saved equals cost savings.

  ### 31. Look no further for a Digital Adoption Platform - simply the best DAP and getting better!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.

**Reviewed Date:** August 02, 2021

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about WalkMe?**

Support: not only are the level 1+ support teams responsive and accommodating, the WalkMe World community (over 4K members strong!) is *the* best source of peer support, challenging use cases, and our ability to communicate directly with WalkMe's product team and CEO!

Technology: we do a competitive analysis for DAP vendors each year to ensure my company is still getting the best value; each year, WalkMe's analytics (built-in, called Insights), screen capture, automation, and regression testing *always* lands them on the top of the pile. They constantly push the boundaries of what we can do as Digital Adoption Professionals via their Workstation application, TeachMe, and CIO Dashboards.

Results: because of WalkMe, we saw a 14% increase of revenue during the height of the COVID-19 pandemic as more users logged into our quotation system and their time to competency was reduced by nearly 80%!

**What do you dislike about WalkMe?**

If you have a highly-customized Salesforce instance and/or cross-domain iFrames, then expect to spend time with WalkMe support to capture the elements. A working knowledge of jQuery is highly recommended as many screen elements may get lost in WalkMe's standard capture technology.

**Recommendations to others considering WalkMe:**

This is the flagship DAP - you have the support, technology, and results that will lead your company to achieve amazing results with a workforce / customer base that is welcomed and empowered on your underlying systems. Don't settle for other DAP vendors simply because of their price tag...the value WalkMe brings far outweighs the "savings" you may experience in your initial contract price.

**What problems is WalkMe solving and how is that benefiting you?**

*Engagement at the “Reality Moment”

Only 2% of users would take the time to click the pop-up to find out about the updates teased about on the screen. This information - much like reading a book or viewing a PDF - was out of context of users’ reality. The solution was to deploy update and reminder messages targeted specifically when the users need them.

Looking at the system release notes prior to an update’s deployment, the team now identifies specific screens and user actions (clicks or views) that would trigger the need for the user to be updated on new functionality. Through their DAP’s segmentation capabilities, the DA team tailors all learning to be available at the specific moment the user needs it, causing the artifact open rate to jump from 2% of all users to 94% of the users in need, doubling adoption of new features, tripling feature adoption. Surfacing need-to-know information at the point of work allows Schneider users to immediately contextualize the value of the information being presented as it is now their reality.

*Doing, not Learning

We started taking hard looks at our training and asking ourselves, ‘Why are we wanting users to memorize specific technology nuances rather than giving them time and tools to focus on their customers?’ Empty clicks add no value, so we are now focused on automating non-value-added system clicks so our users’ experience is one that just works.

Examples of using WalkMe's no-code automation include:
- Reducing the manual steps needed to create a necessary list view for all Sales users in Salesforce went from 74 clicks down to 3
- Saving over 244 hours a month by automatically pasting job data from one part of the screen into the discussions field
- Automatically clicking the "Done" button on several screens, saving an average of $11,700 per month in employee time gained

  ### 32. In App Guidance for a company in full transformation

**Rating:** 5.0/5.0 stars

**Reviewed by:** Franne L N. | Global Online Business, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** March 16, 2023

**What do you like best about WalkMe?**

WalkMe is cost-effective, optimizes the time of human trainers and last but not least: it has a positive impact on the user experience. It is efficient, giving users contextual, personalized guidance when they need it. It can be more engaging, allowing users to learn as they go. WalkMe provides very good analytics that allow to improve and adapt content where needed.

**What do you dislike about WalkMe?**

During the implementation phase our organization has been facing significant challenges in terms of segmentation (read: who should see this content). The different WalkMe support levels have been very supportive and guided us towards a solid solution.

**What problems is WalkMe solving and how is that benefiting you?**

Volvo Cars has not only made headlines with industry leading safety features and performances but it also made headlines after announcing its plan to go ‘fully electric’ with sales moving solely online by the year 2030. Our Direct to Consumer strategy together with all the new or updated processes imply that we need to look for the right level of training. Should we inform or train the learner? WalkMe has become an important element of that mix and of our employee onboarding process. We tend to get the most value from its sophisticated, customizable user walkthroughs, in-app notifications, and product usage analytics.

  ### 33. WalkMe has been a wonderful tool to help users with our complicated system and business process.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Laurie D. | Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** March 29, 2023

**What do you like best about WalkMe?**

The upside of WalkMe is providing immediate support to the users. They don't have to leave the application or review documents or training aids. It allows them to do a process once and correctly. Saves a lot of time of rework.

**What do you dislike about WalkMe?**

It really doesn't have a downside. I use WalkMe in Planisware and sometimes the flexibility of PLW (screens and attributes can be personalized by each user) can cause problems when setting up a walk thru.

**What problems is WalkMe solving and how is that benefiting you?**

We have many business and technical processes that our users need to implement. WalkMe is provides guidance and in-tool assistance to help the users do their work once and correctly.

  ### 34. Software navigation with ease.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** November 07, 2023

**What do you like best about WalkMe?**

This helps me to provide real-time assistance to my users which is the best thing about WalkMe. Its robust analytics is also one of the best features I experienced.

**What do you dislike about WalkMe?**

It can be a little bit complicated for naive users. But with a little assistance, This software can be fun.

**What problems is WalkMe solving and how is that benefiting you?**

It helps us by engaging our users through interactive walkthroughs, prompts and making software user-friendly. It makes software experience very enjoyable.

**Official Response from Paul Senatori:**

> 
Thank you so much for taking the time to provide us with your valuable feedback. We're thrilled to hear that WalkMe has been instrumental in offering real-time assistance to your users and that our robust analytics has significantly enhanced your experience.

Your point about the initial complexity for new users is well-taken. We understand that every powerful tool has its learning curve, and we're committed to making that process as smooth as possible. Rest assured, we're routing this feedback to our product management team, and I'm personally cc'ing the head of our CSM organization to ensure we're consistently improving the user experience.

It's great to hear how WalkMe has been solving engagement challenges and creating enjoyable software experiences for your users. We take pride in the interactivity and user-friendliness our service provides.

Should you need any further assistance or have additional insights to share, please don't hesitate to reach out at reviews@walkme.com. Thank you again for your support and trust in WalkMe...and for taking the time to provide feedback.  

Best Regards,
Paul
WalkMe Marketing

  ### 35. Great application to escape long releases

**Rating:** 5.0/5.0 stars

**Reviewed by:** Tarmo H. | Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** November 14, 2023

**What do you like best about WalkMe?**

How easy it is to use and how fast you can release new flows

**What do you dislike about WalkMe?**

Some functions are somewhat hidden, like automation for returning to previous step

**What problems is WalkMe solving and how is that benefiting you?**

Customer satisfaction

  ### 36. First DAP consultant and WalkMe partner in North Africa

**Rating:** 5.0/5.0 stars

**Reviewed by:** Samir B. | Consultant manager associé, Enterprise (> 1000 emp.)

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** March 23, 2023

**What do you like best about WalkMe?**

- At the strategic level: WalkMe can positively impact on the results of the company, in the short term can change the rate of productivity and the commitment of the users, and in the long term on time and money therefore a good ROI .

- At the functional level: WalkMe can simplify the handling of any solution especially in the learning phase, can also help to track and collect more information on user interactions with the system thanks to insight .

- At the technical level: WalkMe can help improve the UX/UI, help to integrate other features without touching source code, because the two technologies are separate.

**What do you dislike about WalkMe?**

Nothing negative so far whenever I encounter bugs the support team takes the lead

**What problems is WalkMe solving and how is that benefiting you?**

Help users to follow and work under their company's CBM/CBS and easily understand all the features of their ERP

  ### 37. User friendly

**Rating:** 4.5/5.0 stars

**Reviewed by:** Adam T. | Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 18, 2023

**What do you like best about WalkMe?**

Excellent flexibility and options for creating and implementing different solutions. From noninvasive SmartTip sets to page-stopping ShoutOuts. Quick real-time edits.

**What do you dislike about WalkMe?**

There can be lag time on the page reads (depending on the URL); it can affect the speed of the system when overloaded and not used correctly (could be author error)

**What problems is WalkMe solving and how is that benefiting you?**

Notifies system changes and updates directly to employees to the changes in real-time, reaching all users simultaneously and creating conformity. Help instill employee behavior.

  ### 38. WalkMe at United Rentals

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ben S. | Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** March 23, 2023

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about WalkMe?**

The direct engagement it allows us to have with our user without the need for a meeting/training

**What do you dislike about WalkMe?**

Some things within the editor are difficult at first without proper training

**What problems is WalkMe solving and how is that benefiting you?**

We employ WM on our customer facing rental management platform. WalkMe allows us to have a help center with step by step walkthroughs as well as use STs and SOs to direct users to new features in the platform

  ### 39. Best way to ensure your user adoption!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Daniel  P. | Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** March 23, 2023

**What do you like best about WalkMe?**

With the help of WalkMe's DAP tool we managed to greatly increase user adoption of different systems and all their features! I like how easy to use WalkMe's editor is and how fast you can see results.

**What do you dislike about WalkMe?**

WalkMe works best on web based systems, although they have released WalkMe workstation which allows it to function on desktops as well. I can't wait for WalkMe's full power being available on desktop applications!

**What problems is WalkMe solving and how is that benefiting you?**

It solves the issues with fully adopting a new system and its features. It also helps with automating processes and ensuring data quality from user input. This also decreases support tickets.

  ### 40. Good for creating solutions

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 18, 2023

**What do you like best about WalkMe?**

Solutions can be created to improve processes that our agents follow. The community is wonderful. This is a great opportunity to get advice from other users and the Webinars that are put on by WalkMe are excellent.

**What do you dislike about WalkMe?**

WalkMe is difficult at times to use with Salesforce because of the single screen format. There are times we would run into issues with a solution not working and have to get extra assistance to troubleshoot.

**What problems is WalkMe solving and how is that benefiting you?**

It is helping with solutions like credits that agents are giving wrong to customers. We are able to use WalkMe prompts to guide agents through the correct process and result in a loss reduction for the business.

  ### 41. Easy to learn and good customer support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Bethan J. | Continuous Improvement Specialist, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** December 12, 2022

**What do you like best about WalkMe?**

I have found the online resources (Walkme community & DAI training) very helpful, considering my knowledge of Digital Adoption Tools before working with WalkMe was zero. I have also found the support offered to customers is good, I've been able to book calls where my issue was resolved there and then, and if it hasn't been, they will always take it away to fix it as quickly as possible.

**What do you dislike about WalkMe?**

There are times when I've had to book multiple calls regarding an issue and the individual dealing with the issue will change between calls. This can make it difficult to get consistency and explanations of the problem will need to be made multiple times in order to bring the new individual up to speed.

**What problems is WalkMe solving and how is that benefiting you?**

WalkMe is helping to reduce the number of support tickets that are created by different individuals with the same query, through smart walk-thrus, the actionbot, launchers and smart tips. This allows myself and my team to focus on areas where more tailored support is needed.

  ### 42. It's feature rich, but bloated.

**Rating:** 3.0/5.0 stars

**Reviewed by:** Peter V. | UX UI Designer, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** December 08, 2022

**What do you like best about WalkMe?**

WalkMe is very powerful. It includes a number of apps to guide a user step-by-step (the core product). There are also a number of tools to help you investigate where issues exist. The logic editor is fantastic. Anyone with attention to detail will love it.

**What do you dislike about WalkMe?**

WalkMe is bloated compared to competitors. There are so many features which are built and forgotten or unnecessary. The core product gets little love. Builders scream for updates in community forums, which go on deaf ears, In favour of other new bloat outside the editor. Learning everything that exists now is a dog's breakfast. Pre-built templates are messy, have a poor UX to edit elements and most areas need CSS knowledge to be truly powerful. The WalkMe training (LMS university) doesn't actually use walk me to onboard you. Which immediately makes you question how good the product really is for onboarding. I used to love WalkMe a few years ago. But it's lost direction.

**What problems is WalkMe solving and how is that benefiting you?**

Our users engage most with tooltips (i.e., smart tips and launchers) and modal windows (i.e 'Shoutouts). All of these provide instant quick in one click. The rule editor allows for powerful segmentation to specific groups. The great thing about all of these is that you can hyperlink to additional information/documentation/videos. That said, this feature is not groundbreaking stuff. But surprisingly, it gets more engagement than the Walkthroughs.

  ### 43. The most advanced guide technology out there

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** April 04, 2023

**What do you like best about WalkMe?**

They have the most advanced guide-creating ability, with the capability to add logic. You can basically create any guide you want which can react to any scenario the user might come across. In order to great guided processes on applications - there is simply no one who can compare.

**What do you dislike about WalkMe?**

Walkme has trouble with applications that are multi-language. There is a steep learning curve and requires investment and time to implement it successfully.

**What problems is WalkMe solving and how is that benefiting you?**

The best way to demonstrate a process is to do show it in the application - I have used WalkMe to create onboarding programs that allow for training at scale. WalkMe is great for helping users with processes that they don't do on a regular basis and would have to look at a resource to help.

  ### 44. Use WalkMe for stress-free digital interaction.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** November 08, 2023

**What do you like best about WalkMe?**

It provides personalised user experience and tailors guidance based on users behaviour. This personalised user experience made this software user friendly.

**What do you dislike about WalkMe?**

SignUp process is not self serviced and automated. Users need to contact WalkMe for signing up.

**What problems is WalkMe solving and how is that benefiting you?**

It helped me streamline all my property management tasks. It also enhanced Client engagement by providing them personalised guidance.

  ### 45. Solving problems with WalkMe

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** August 12, 2023

**What do you like best about WalkMe?**

The ability to address a wide range of business and user needs while helping users learn as they go.

**What do you dislike about WalkMe?**

There are inevitably some features that I desire that WalkMe does not currently have, but overall, I'm impressed with their platform and solutions.

**What problems is WalkMe solving and how is that benefiting you?**

Awareness of business critical information and promotions, completing complex processes that span multiple applications, driving new user adoption.

**Official Response from Paul Senatori:**

> Thank you for taking a moment to share your thoughts on your experience with WalkMe. We appreciate your positive feedback regarding the versatility of our platform in addressing a broad spectrum of business and user needs while fostering a learn-as-you-go environment.

We also take note of your feedback regarding certain desired features that are currently not available in WalkMe. Our commitment is to constantly evolve and bring solutions that are in line with our users' needs. Your feedback plays a pivotal role in this, and I want you to know that we are routing this particular feedback to our product management team and cc'ing the CSM organization head for further action and exploration of potential enhancements.

I'm glad to hear that, despite this, you remain impressed with our platform and the solutions we offer. Should you wish to discuss your ideas or feedback further, I'm here to chat. Feel free to reach out to me directly at paul.senatori@walkme.com.

Thank you once again for your valuable insights, and we are eager to continually serve you better.

Best Regards,

Paul Senatori
WalkMe Marketing

  ### 46. Improving every day

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Staffing and Recruiting | Enterprise (> 1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** April 26, 2023

**What do you like best about WalkMe?**

We were connected to Morgan as our customer success person. Since then the service and feedback we have received from WalkMe continues to grow everyday. We hope to see this grow even further as we grow our partnership

**What do you dislike about WalkMe?**

It's frustrating trying to understand who to reach out to and who everything works. When I took over the vendor relationship I didn't get any support from walkme on how they worked or what the SLAs were, I had to stumble through it. I was pointed at the training site but it is extremely overwhelming and I didn't have the time to find what I needed to learn and at the time didn't have anyone to reach out to. I think an easier transition for customers to learn about how to best partner with walkMe to get the most ROI would be very helpful.

**What problems is WalkMe solving and how is that benefiting you?**

We are still working on understanding the benefits that WalkMe provides.

  ### 47. Great tool for digital adoption strategy

**Rating:** 5.0/5.0 stars

**Reviewed by:** jacqueline d. | Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** March 22, 2023

**What do you like best about WalkMe?**

Love the versatility of WalkMe. We use a variety of walkme tools to target our users in different ways. This helps us to put content in front of users only when it makes sense for them to see that content.

**What do you dislike about WalkMe?**

We have encountered many "gotchas" or nuances as we try to work through different requirements. We can always find a solution, but there is a lot of learning along the way as we try new things.

**What problems is WalkMe solving and how is that benefiting you?**

Training users on salesforce without requiring them to sit through live training sessions

  ### 48. WalkMe is the new solution to increasing productivity and reducing support hours.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jedediah W. | Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Organic Review from User Profile:** Invitation from G2. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 22, 2023

**What do you like best about WalkMe?**

Just in time, help! I love that new hires now have a tool to help them transition between training and working.

**What do you dislike about WalkMe?**

This is a hard one. The only thing that stands out is the lack of capability to customize the Ireland Menu.

**What problems is WalkMe solving and how is that benefiting you?**

WalkMe increases efficiency in repeated processes, reduces the time for onboarding, and reduces the support needed.

  ### 49. Using it for 3 years now : great set of features available within Walkme

**Rating:** 4.5/5.0 stars

**Reviewed by:** Eric T. | Enterprise (> 1000 emp.)

**Validated Reviewer:** Validated through Google using a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** March 27, 2023

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about WalkMe?**

I like the wide variety of features in the app, which I can mix to reduce digital frustration for users discovering a new system.
I also like the proactive community and the customer support who always give their best to answer issues.

**What do you dislike about WalkMe?**

The biggest drawback is for me change management and version control; i.e. when building a lot of content within a team of editors; it is sometimes hard to find out who published and changed what, when looking for the details or minor changes. The good point is that the product management team has already taken this point into account and is working on it.

**What problems is WalkMe solving and how is that benefiting you?**

Walkme helps to reduce the learning curve of the applications used by our customers.

**Official Response from Paul Senatori:**

> Hello Eric,

Thank you so much for taking the time to share your thoughts on WalkMe. We’re thrilled to hear that you’ve been leveraging the wide range of features available to enhance the user experience for those adapting to new systems. Your feedback on the strong support from both our community and customer support team is especially rewarding to hear.

We appreciate your candid feedback regarding change management and version control. Understanding who has made what changes is crucial, especially in a team environment. We're glad to know that our product management team's efforts to address this have not gone unnoticed, and we’re committed to continuous improvement in this area.

Please rest assured that we are actively working to refine these aspects of WalkMe to make collaboration even more seamless for you and your team. Your experience helps us prioritize developments that truly make a difference to our users.

Thank you once again, Eric, for being a valued member of the WalkMe community. Should you have any further suggestions or need assistance, don’t hesitate to reach out at reviews@walkme.com.

Warm regards,

Paul S.
WalkMe Marketing

  ### 50. WalkMe should be implemented by every company

**Rating:** 5.0/5.0 stars

**Reviewed by:** Aristion C. | Small-Business (50 or fewer emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** March 23, 2023

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about WalkMe?**

How easy it is to create content and help people with onboarding. It's so useful to cut costs and reduce time training people. Also the UI is amazing and very intuitive!

**What do you dislike about WalkMe?**

Sometimes there are a few issues and it's hard for me to find the right information for troubleshooting.

**What problems is WalkMe solving and how is that benefiting you?**

It helps me reduce time and costs of onboarding new employees. It streamlines processes and makes our team more productive. You can definitely notice its benefits after deployment.


## WalkMe Discussions
  - [What is the one greatest solution you have used WalkMe for?](https://www.g2.com/discussions/what-is-the-one-greatest-solution-you-have-used-walkme-for) - 3 comments, 2 upvotes

- [View WalkMe pricing details and edition comparison](https://www.g2.com/products/walkme/reviews?page=7&section=pricing&secure%5Bexpires_at%5D=2026-09-29+18%3A47%3A11+-0500&secure%5Bsession_id%5D=e008da47-27f5-40be-b78e-cad5b5bf890f&secure%5Btoken%5D=02afe63eeb17c64699317875d7759c27c2b45242f841d0053fe3c4be2112a507&format=llm_user)

## WalkMe Features
**Additional Functionality**
- Third-Party Integrations
- To-Do List
- @mentions
- Single Sign On
- File Management
- Activity Dashboard
- Drag & Drop
- Alerts/Notifications
- Prioritization
- Access Controls/Permissions
- Screen Sharing
- Content Management
- Brainstorming
- AI Copilot
- File Transfer
- Calendar Management
- Status Tracking
- Real-Time Notifications
- Version Control
- Task Management
- Activity Tracking
- Real Time Editing
- Communication Management
- Chat/Messaging
- Tagging
- Generative AI
- Assignment Management
- Task Scheduling
- Project Management
- Collaboration Tools
- Workflow Management
- Secure Data Storage
- File Sharing
- Document Storage
- Task Progress Tracking
- Discussions/Forums
- Commenting/Notes
- Reporting & Statistics
- Contact Management
- Video Conferencing
- Progress Tracking
- Mobile Access
- API
- Document Management
- Customizable Branding

**User Identification**
- Demographics
- User Segmentation
- Geolocation
- Predictive Analytics

**User Analysis**
- Survey Implementation
- Data Analysis
- Real-Time Data
- Real-Time Notifications

**ServiceNow Apps**
- ServiceNow Integration
- Value

**Generative AI**
- AI Text Summarization

**Tracking & Reporting**
- Custom Event Tracking
- Real-Time Insights
- Attribution
- Activity Dashboard
- User Path Tracking
- User Activity History
- Multi-Channel Attribution
- In-App Events Tracking

**Self-Service Experience**
- Knowledge Base
- Searchable Articles
- Community Forums
- Mobile Optimization
- Personalization

**User Support**
- User Segmentation
- Multi-Language Support
- Behavior-responsive Messaging

**Agentic AI - ServiceNow Store Apps**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Proactive Assistance

**Metrics**
- Engagement
- Exit Tracking
- Retention
- Return
- Conversions
- Engagement Tracking
- Uninstall Tracking
- Conversion Tracking
- Location Tracking
- ROI Tracking
- Retention Tracking
- Visitor Tracking
- Behavior Tracking
- Revenue Tracking

**Self-Service Platform**
- Branding
- Automation
- Artificial Intelligence
- Integrations

**Walkthrough Type**
- Audio-visual Walkthroughs
- Text Bubble Walkthroughs

**Additional Functionality**
- Monitoring
- Push Notifications
- Access Controls/Permissions
- Campaign Management
- Data Modeling
- Funnel Analysis
- For Marketers
- Single Sign On
- Workflow Management
- Customer Experience Management
- Trend Analysis
- Mobile Access
- Third-Party Integrations
- Alerts/Escalation
- Data Import/Export
- Collaboration Tools
- Session Recording
- Data Visualization
- Root Cause Analysis
- Drag & Drop
- Performance Metrics
- Generative AI
- Cohort Analysis
- Issue Management
- Compliance Management
- Heatmaps
- Customizable Branding
- Search/Filter
- AI Copilot
- Event Triggered Actions
- API
- Reporting/Analytics
- A/B Testing

**Platform Basics - Digital Adoption Platform**
- Integration
- Communications

**Agentic AI - Customer Self-Service**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Analytics - Digital Adoption Platform**
- Analytics
- Reporting/Analytics
- Visual Analytics
- Real-Time Analytics

**Functions - Digital Adoption Platform**
- Customer self-service
- In-app guidance
- Contextual Guidance

**Agentic AI - Digital Adoption Platform**
- Adaptive Learning
- Asynchronous Learning
- Blended Learning
- Self-paced Learning

**Additional Functionality**
- Customer Experience Management
- Generative AI
- Workflow Management
- AI Copilot
- Task Management
- Progress Tracking
- Alerts/Notifications
- In-App Training
- Behavior Tracking
- Gamification
- Knowledge Base Management
- Audience Targeting
- Customizable Fields
- Reporting & Statistics
- Customizable Reports
- Performance Metrics
- Launch Management
- Content Library
- API
- User Onboarding
- Customizable Branding
- Event Triggered Actions
- Engagement Tracking
- Self Service Portal
- Data Quality Control
- Data Import/Export
- Employee Onboarding
- Self Service Tools
- Survey/Poll Management
- Learning Management
- Content Management
- Customizable Templates
- Interactive Content
- Activity Tracking
- Activity Dashboard
- Monitoring
- Training Management
- Communication Management
- Surveys & Feedback
- Content Creation

**Variation Testing**
- A/B Testing
- WYSIWYG Editor
- Conversion Goal
- Percentage of Traffic
- Confidence Level
- Multivariant Testing

**Reporting**
- Segmentation
- Reports and Dashboards

**Personalization**
- Standard Targeting
- Custom Targeting
- Data Segmentation

**Administration**
- API / Integrations
- QA Testing
- Performance and Reliability
- User, Role, and Access Management

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