1. [Home](https://www.g2.com/) 2. ... 3. [Call & Contact Center Software](https://www.g2.com/categories/call-contact-center) 4. [Contact Center Software](https://www.g2.com/categories/contact-center) 5. [Vonage Contact Center...](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews) 6. [Vonage Contact Center... Claims vs Evidence](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/claims-vs-evidence) # Vonage Contact Center (formerly NewVoiceMedia) Claims vs Evidence This page compares marketing claims that Vonage Contact Center (formerly NewVoiceMedia) makes on its own website with what real G2 users say in their reviews. Each claim's source link points to the page where it appeared. Claims are rated as follows: Supported when a clear majority of the reviewers who address it back it up, Disputed when a clear majority contradict it, and Mixed when reviewers are divided. Reviews that don't mention a claim are not counted. Last updated Sep 30, 2026 ## Claim: “VCC easily integrates with CRMs to centralize customer data, offers omnichannel features that are easy-to-use, and uses AI that routes customers to the right service regardless of telephony provider.” Mixed support from reviews. Reviewers frequently describe seamless CRM integration, omnichannel capabilities, AI-driven routing, and generally easy use, but some report setup or customization complexity. The reviews do not specifically establish that routing works regardless of telephony provider. - “I like the improved omnichannel support, AI-powered insights, better Salesforce integration, and the modernized interface.” [Read Full Review](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews/vonage-contact-center-formerly-newvoicemedia-review-10827243) - “Seamless CRM integration which helps agents provide personalized services.” [Read Full Review](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews/vonage-contact-center-formerly-newvoicemedia-review-10833071) - “Vonage contact center offers seamless CRM integration, AI driven call routing, Real time analytics, scalability and enhanced customer service efficiancy.” [Read Full Review](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews/vonage-contact-center-formerly-newvoicemedia-review-10798042) Source: [https://www.vonage.com/contact-centers/](https://www.vonage.com/contact-centers/) ## Claim: “Send each prospect’s contact activity to your team's Sales Cloud screens, with customizable real-time and historical analytics pulled straight from Salesforce data to improve decision-making and gamification.” Mixed support from reviews. Reviewers commonly report Salesforce/CRM integration, real-time analytics, and reporting capabilities, but others describe limited customization, less-detailed reporting, and only canned reports. The reviews therefore support parts of the claim while raising meaningful concerns about the customizable analytics aspect. - “Seamless CRM integration which helps agents provide personalized services. It's cloud based platform is reliable, scalable \u0026 offers great reporting tool for improving efficiency.” [Read Full Review](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews/vonage-contact-center-formerly-newvoicemedia-review-10833071) - “Vonage contact center offers seamless CRM integration, AI driven call routing, Real time analytics, scalability and enhanced customer service efficiancy.” [Read Full Review](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews/vonage-contact-center-formerly-newvoicemedia-review-10798042) - “Some areas for improvement: occasional service instability, confusing admin UI, limited customization, less‑detailed reporting, and slower change rollout.” [Read Full Review](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews/vonage-contact-center-formerly-newvoicemedia-review-10827243) - “Needs better reporting features. They only have canned reports. I don't see any way to build reporting from scratch. Maybe I am looking in the wrong place.” [Read Full Review](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews/vonage-contact-center-formerly-newvoicemedia-review-11245287) Source: [https://www.vonage.com/contact-centers/integrations/salesforce/sales-cloud/](https://www.vonage.com/contact-centers/integrations/salesforce/sales-cloud/) ## Claim: “Vonage Premier for Salesforce Voice is an integrated solution that combines voice calling with Salesforce's customer relationship management platform.” Supported by reviews. Relevant reviewers consistently report seamless CRM or Salesforce integration, directly supporting the claim that the solution combines calling with Salesforce. - “I like the improved omnichannel support, AI-powered insights, better Salesforce integration, and the modernized interface.” [Read Full Review](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews/vonage-contact-center-formerly-newvoicemedia-review-10827243) - “Seamless CRM integration which helps agents provide personalized services.” [Read Full Review](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews/vonage-contact-center-formerly-newvoicemedia-review-10833071) - “The best feature is I like that integration with salesforce, or cloud based flexibility” [Read Full Review](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews/vonage-contact-center-formerly-newvoicemedia-review-10816467) - “the best feature of Vonage Contact Center it is semless intrigration with sales force.” [Read Full Review](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews/vonage-contact-center-formerly-newvoicemedia-review-10784743) Source: [https://www.vonage.com/contact-centers/vonage-premier-for-salesforce-voice/](https://www.vonage.com/contact-centers/vonage-premier-for-salesforce-voice/) ## Claim: “Our contact center seamlessly integrates with Salesforce for key customer data and insights, empowering your team to deliver personalized connections across every channel.” Supported by reviews. Relevant reviewers consistently report seamless CRM or Salesforce integration alongside personalized services, omnichannel support, and AI-powered insights. - “Seamless CRM integration which helps agents provide personalized services.” [Read Full Review](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews/vonage-contact-center-formerly-newvoicemedia-review-10833071) - “I like the improved omnichannel support, AI-powered insights, better Salesforce integration, and the modernized interface.” [Read Full Review](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews/vonage-contact-center-formerly-newvoicemedia-review-10827243) Source: [https://www.vonage.com/contact-centers/integrations/salesforce/](https://www.vonage.com/contact-centers/integrations/salesforce/) ## Claim: “It enables businesses to manage and streamline customer interactions through voice calls, providing agents with real-time data and insights directly within the Salesforce interface.” Supported by reviews. Relevant reviewers consistently report Salesforce or CRM integration, call routing, and real-time analytics that help agents manage and personalize customer interactions. - “Seamless CRM integration which helps agents provide personalized services.” [Read Full Review](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews/vonage-contact-center-formerly-newvoicemedia-review-10833071) - “The best feature is I like that integration with salesforce, or cloud based flexibility” [Read Full Review](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews/vonage-contact-center-formerly-newvoicemedia-review-10816467) - “Vonage contact center offers seamless CRM integration, AI driven call routing, Real time analytics, scalability and enhanced customer service efficiancy.” [Read Full Review](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews/vonage-contact-center-formerly-newvoicemedia-review-10798042) Source: [https://www.vonage.com/contact-centers/vonage-premier-for-salesforce-voice/](https://www.vonage.com/contact-centers/vonage-premier-for-salesforce-voice/) ## Claim: “Enhance your Salesforce Voice investment by expanding beyond voice to deliver a full AI-powered omnichannel Contact Center as a Service (CCaaS) experience from a single vendor.” Supported by reviews. Relevant reviewers report omnichannel support alongside AI-powered insights or routing and Salesforce/CRM integration, consistent with the claimed AI-enabled omnichannel contact-center experience from Vonage. - “I like the improved omnichannel support, AI-powered insights, better Salesforce integration, and the modernized interface.” [Read Full Review](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews/vonage-contact-center-formerly-newvoicemedia-review-10827243) - “Vonage contact center offers seamless CRM integration, AI driven call routing, Real time analytics, scalability and enhanced customer service efficiancy.” [Read Full Review](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews/vonage-contact-center-formerly-newvoicemedia-review-10798042) Source: [https://www.vonage.com/contact-centers/vonage-premier-for-salesforce-voice/](https://www.vonage.com/contact-centers/vonage-premier-for-salesforce-voice/) ## Claim: “Boost sales performance using Vonage and Sales Cloud to dial your hottest leads with local calling numbers that increase pick-up rates.” Mixed support from reviews. Reviewers support Salesforce integration, but others report difficulty changing outbound numbers and numbers being marked as spam during high-volume cold calling, which undermines the local-number and pickup-rate assertion. No reviewer directly reports boosted sales or increased pickup rates. - “The best feature is I like that integration with salesforce, or cloud based flexibility” [Read Full Review](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews/vonage-contact-center-formerly-newvoicemedia-review-10816467) - “It's a whole thing you have to do to get to change the outbound number and it sucks. Too time consuming and too many steps.” [Read Full Review](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews/vonage-contact-center-formerly-newvoicemedia-review-7980572) - “we mostly do cold callings and people tend to mark the number as spam so thats the only issue” [Read Full Review](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews/vonage-contact-center-formerly-newvoicemedia-review-12032780) Source: [https://www.vonage.com/contact-centers/integrations/salesforce/sales-cloud/](https://www.vonage.com/contact-centers/integrations/salesforce/sales-cloud/)