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Vocalcom

Vocalcom Alternatives & Competitors

(2)4.5 out of 5

Looking for alternatives to Vocalcom? Tons of people want Contact Center Operations Software to help with agent scheduling and assignment, session recording, and mobile sms. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Contact Center Operations Software that reviewers voted best overall compared to Vocalcom. Based on reviewer data you can see how Vocalcom stacks up to the competition, check reviews from current & previous users, and find the best fit for your business. Talkdesk, Genesys Cloud, Genesys Engage, and Aircall are the most popular alternatives and competitors to Vocalcom.

Top Alternatives to Vocalcom

  • Talkdesk
  • Genesys Cloud
  • Genesys Engage
  • Aircall
  • Zendesk Support Suite

Top 20 Alternatives & Competitors to Vocalcom

    #1
    #1
  1. Talkdesk

    (1,151)4.4 out of 5
    Optimized for quick response

    World's Leading Cloud Call Center Software

    Categories in common with Vocalcom:
  2. World's Leading Cloud Call Center Software

    Categories in common with Vocalcom:

    AO
    Different status to track agent on work.
    #2
    #2
  3. Genesys Cloud

    (366)4.2 out of 5
    Optimized for quick response

    Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with Vocalcom:
  4. Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with Vocalcom:

    Jade D.
    JD
    What I like best is how easy it is to use. The integration of the working parts of applications that are typically used in a call center environment are so seamless that you almost feel like "it...Read more
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    #3
    #3
  5. Genesys Engage

    (395)4.3 out of 5
    Optimized for quick response

    Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with Vocalcom:
  6. Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with Vocalcom:

    MF
    The best part is it is 100% customizable and with the sdk kits you can make it do almost anything you want.
    #4
    #4
  7. Aircall

    (347)4.3 out of 5

    Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.

    Categories in common with Vocalcom:
  8. Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.

    Categories in common with Vocalcom:

    UM
    Versatility, being user friendly.. all around tool!
    #5
    #5
  9. Zendesk Support Suite

    (2,275)4.2 out of 5
    Optimized for quick response

    Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Vocalcom:
  10. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Vocalcom:

    Víctor F.
    VF
    Zendesk is a very easy going tool. You can set it up very fast and this could be really critical for a fast-growing company. Also, there are a lot of resources where you can read tips and tricks....Read more
    #6
    #6
  11. NICE inContact

    (877)4.2 out of 5
    Optimized for quick response

    Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.

    Categories in common with Vocalcom:
  12. Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.

    Categories in common with Vocalcom:

    UH
    That it Is easy to use and has clear usage instructions
    #7
    #7
  13. CallTrackingMetrics

    (561)4.5 out of 5
    Optimized for quick response

    CallTrackingMetrics seamlessly integrates marketing call tracking with business phone systems, allowing customers to optimize their inbound lead response process from beginning to end. CallTrackingMetrics' software identifies the marketing channels that are generating leads, converting into sales, and provides all the routing and analytics tools the business needs to make the most of every call.

    Categories in common with Vocalcom:
  14. CallTrackingMetrics seamlessly integrates marketing call tracking with business phone systems, allowing customers to optimize their inbound lead response process from beginning to end. CallTrackingMetrics' software identifies the marketing channels that are generating leads, converting into sales, and provides all the routing and analytics tools the business needs to make the most of every call.

    Categories in common with Vocalcom:

    Aaron W.
    AW
    CallTrackingMetrics dashboard has a clean interface allowing users of all experience levels the ability to quickly make data-driven decisions. The agency billing component helps agencies scale and...Read more
    #8
    #8
  15. UJET

    (480)4.7 out of 5
    Optimized for quick response

    UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

    Categories in common with Vocalcom:
  16. UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

    Categories in common with Vocalcom:

    LA
    I like that it is easy to use and dial the numbers by copy paste when I need to do a call back, its nice that i change the color your status so that way you know what are you logged in, my favorite...Read more
    #9
    #9
  17. 3CX

    (350)4.4 out of 5

    3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.

    Categories in common with Vocalcom:
  18. 3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.

    Categories in common with Vocalcom:

    Sonelle A.
    SA
    I am able to use the mobile app or external web link to use as my desk phone when I am out of the office. The desk phones are easy to use. The administration console has an easy to use interface.
    #10
    #10
  19. Genesys PureConnect

    (280)4.2 out of 5
    Optimized for quick response

    Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS).

    Categories in common with Vocalcom:
  20. Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS).

    Categories in common with Vocalcom:

    Rita T.
    RT
    The all-in-one platform PureConnect offers best-in-class functionality in an easy to use environment. It does not require costly integration, high memory or complex systems. It is ideal for contact...Read more
    #11
    #11
  21. X Series (Formerly Virtual Office)

    (276)4.0 out of 5

    X Series offers plans which you can mix and match to address your diverse needs in the most cost-efficient manner.

    Categories in common with Vocalcom:
  22. X Series offers plans which you can mix and match to address your diverse needs in the most cost-efficient manner.

    Categories in common with Vocalcom:

    JC
    X series allows our team to communicate from their desktops no matter where they are located in the US, England, Scotland, Spain, and France. This is all accomplished from the cloud seamlessly,...Read more
    #12
    #12
  23. Five9

    (238)3.9 out of 5
    Optimized for quick response

    Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

    Categories in common with Vocalcom:
  24. Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

    Categories in common with Vocalcom:

    IL
    It has a very attractive and easy-to-use interface, which has allowed me to use the system quite fluently at all times, the fact that it allows me to maintain communications with my clients either...Read more
    #13
    #13
  25. CloudTalk

    (238)4.4 out of 5
    Optimized for quick response

    With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business.

    Categories in common with Vocalcom:
  26. With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business.

    Categories in common with Vocalcom:

    Anthony C.
    AC
    It separates my personal # from my bus #
    #14
    #14
  27. Dixa

    (236)4.2 out of 5
    Optimized for quick response

    Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.

    Categories in common with Vocalcom:
  28. Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.

    Categories in common with Vocalcom:

    Melinda M.
    MM
    Dixa We have been using Dixa for about 2 years and so far it has reached our expectations when implementing it in the company since dixa has everything in one place, now everything is organized...Read more
    #15
    #15
  29. Aspect Workforce Management

    (211)4.1 out of 5

    Aspect Workforce Management accurately forecasts call volumes, flexibly schedules agents at specific times and tracks agent adherence in real-time. Modern graphical UI makes it easy to use for agents, supervisors and WFM staff. Agents can remotely access their schedule with mobile notifications and smartphone app. Admins can run powerful "what-if" scenarios and get alerts when performance is out of tolerance. Deploy on-premise, hosted or cloud.

    Categories in common with Vocalcom:
  30. Aspect Workforce Management accurately forecasts call volumes, flexibly schedules agents at specific times and tracks agent adherence in real-time. Modern graphical UI makes it easy to use for agents, supervisors and WFM staff. Agents can remotely access their schedule with mobile notifications and smartphone app. Admins can run powerful "what-if" scenarios and get alerts when performance is out of tolerance. Deploy on-premise, hosted or cloud.

    Categories in common with Vocalcom:

    JW
    Has all the features you need to run a complex contact center environment. Forecasting, Scheduling and Real Time Management all in one tool.
    #16
    #16
  31. MiCloud Connect

    (204)3.8 out of 5
    Optimized for quick response

    Mitel's solutions portfolio supports the free flow of communication, regardless of location, infrastructure, mode or device.

    Categories in common with Vocalcom:
  32. Mitel's solutions portfolio supports the free flow of communication, regardless of location, infrastructure, mode or device.

    Categories in common with Vocalcom:

    AH
    The product overall has a good range of features that have helped our offices. We also have a great rep that has always been extremely helpful.
    #17
    #17
  33. RingDNA

    (189)4.5 out of 5

    RingDNA is a complete inside sales acceleration engine that helps companies have more conversations, more insight and more revenue.

    Categories in common with Vocalcom:
  34. RingDNA is a complete inside sales acceleration engine that helps companies have more conversations, more insight and more revenue.

    Categories in common with Vocalcom:

    AW
    Our team has been using RingDNA for a couple years, and they have been supportive every step of the way. Whether it's a request for a need our team has to a simple troubleshoot, their team is...Read more
    #18
    #18
  35. Creatio

    (181)4.6 out of 5

    Unique synergy of intelligent BPM platform and unified CRM, with extensive marketplace of apps and templates.

    Categories in common with Vocalcom:
  36. Unique synergy of intelligent BPM platform and unified CRM, with extensive marketplace of apps and templates.

    Categories in common with Vocalcom:

    LS
    Creatio is quite sophisticated, according to its programming, as it provides functions that are exclusive and very necessary for a marketing environment, as this software not only takes care of...Read more
    #19
    #19
  37. JustCall

    (177)4.1 out of 5

    JustCall is a VoIP business phone system for Sales and Marketing teams around the world.

    Categories in common with Vocalcom:
  38. JustCall is a VoIP business phone system for Sales and Marketing teams around the world.

    Categories in common with Vocalcom:

    CR
    The best way for me to explain this software is “better than my toaster”. Just like my toaster it is easy to operate, produces consistent results, and provided tremendous value for the price. I...Read more
    #20
    #20
  39. Kixie PowerCall

    (171)4.6 out of 5

    Kixie is an open telephone service with deep integrations into CRM, ERP, Marketing Automation Software, and more.

    Categories in common with Vocalcom:
  40. Kixie is an open telephone service with deep integrations into CRM, ERP, Marketing Automation Software, and more.

    Categories in common with Vocalcom:

    AW
    Favorite features are the VM Drop and SMS options. I can get through calls and tasks easily and with Speed! I also love that I can track calls, jump in on calls, and watch my teams progress. The...Read more