# What's the best Outbound Call Tracking software for integrating directly with your existing dialer and CRM systems?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">I've been researching what's the best Outbound Call Tracking software for integrating directly with your existing dialer and CRM systems, since a tool that doesn't sync cleanly with the CRM you already run just adds a second system reps have to update by hand. Salesloft, Close, and PhoneBurner are the three most cited for solid integration work.</p><ol>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/salesloft/reviews"><strong>Salesloft</strong></a>: connects directly with major CRMs so call activity and outcomes log automatically without manual entry.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/close/reviews"><strong>Close</strong></a>: built with the CRM and dialer combined into one system rather than needing a separate integration layer.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/phoneburner/reviews"><strong>PhoneBurner</strong></a>: syncs call data back into existing CRMs, popular with teams that don't want to replace their CRM to get better dialing.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/connectandsell/reviews"><strong>ConnectAndSell</strong></a>: integrates with CRM systems while focusing heavily on live connect rates for outbound teams.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/genesys-cloud-cx/reviews"><strong>Genesys Cloud CX</strong></a>: enterprise-grade integration options for larger teams running outbound alongside broader contact center operations.</li>
</ol><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">For sales teams running outbound at volume, has a dialer-CRM integration ever silently broken on you, and how long did it take to notice?</p>

##### Post Metadata
- Posted at: 8 days ago
- Net upvotes: 1


## Comments
### Comment 1

&lt;p&gt;The detection question is the sharp one, because sync failures in this stack are silent by nature: calls keep happening, reps keep dialing, and the gap only surfaces weeks later as a coaching review with missing calls or a pipeline report that undercounts activity. Which suggests the evaluation criterion nobody puts on the list: does the platform alert you when syncing fails, or is your monitoring system a manager noticing the numbers look thin?&lt;/p&gt;

##### Comment Metadata
- Posted at: 7 days ago
- Author title: Tech Consultant





## Related discussions
- [How well does Trello scale into a larger team?](https://www.g2.com/discussions/1-how-well-does-trello-scale-into-a-larger-team)
  - Posted at: over 13 years ago
  - Comments: 6
- [Can we please add a new section](https://www.g2.com/discussions/2-can-we-please-add-a-new-section)
  - Posted at: over 13 years ago
  - Comments: 0
- [Quantifiable benefits from implementing your CRM](https://www.g2.com/discussions/quantifiable-benefits-from-implementing-your-crm)
  - Posted at: over 13 years ago
  - Comments: 4