VisualSP Reviews & Product Details

VisualSP is a fully customizable digital adoption platform that provides in context learning as an overlay on top of your enterprise web applications like Microsoft 365, Dynamics 365, Salesforce, ServiceNow, Workday, SuccessFactors, NetSuite, Nintex, HubSpot and other custom web applications. VisualSP supports corporate employees at the moment of their need and when they are in the flow of their work by providing in-app contextual guidance and training. It delivers hundreds of regularly updated, and completely customizable, guided walkthroughs, tips, videos, and articles in their own web environment. Employees are empowered with readily available contextual training and guidance which in turn speeds up onboarding, and improves efficiency from within the digital workplace. Empowering employees with contextual microlearning increases user adoption of web applications while decreasing frustration and support tickets as a result. Learning by doing is at the core of how VisualSP provides the support to your employees for better utilization of enterprise web applications. VisualSP is available across the following countries: USA, Canada, Germany, France, UK, Bermuda, Switzerland, Netherlands, Belgium, Australia, and more.

Seller

VisualSP

Discussions

VisualSP Community

Languages Supported

German, English, French, Italian, Japanese, Dutch, Portuguese, Russian, Spanish, Chinese (Simplified)

Solution Type

Best-of-Breed

Overview by

Asif Rehmani

Pricing

Pricing provided by VisualSP.

Basic

$6,574.00

Flat Rate Per Year

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 34 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Year

VisualSP Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is VisualSP, and what problem is it built to solve?

VisualSP provides in-context, on-demand training and support to help organizations improve productivity and software adoption, particularly with complex enterprise software such as Microsoft 365, SharePoint, and Dynamics 365. It places guidance such as walkthroughs, videos, and tips within the software interface, helping users find help when they need it.

What languages does VisualSP support?

VisualSP supports 10 languages, including Chinese (Simplified), Dutch, English, French, and German, and others.

What company sizes and industries is VisualSP the best fit for?

VisualSP has been used by small businesses, mid-market organizations, and enterprises, with users represented across several industries. The most represented segments include:

Company size: Small businesses, mid-market organizations, and enterprises.
Industry: Information technology and services, computer software, healthcare, and financial services.

What customer support options does VisualSP provide, and how do users find the overall support experience?

VisualSP provides support through options including FAQs and forums, email or help desk, and phone support. The support experience is described as responsive, helpful, and knowledgeable, including assistance with implementation and configuration.

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Verified User in Government Administration

Enterprise (> 1000 emp.)

7/19/2022

"VisualSP - easy for Admins and End Users"

5/5

What do you like best about VisualSP?

VisualSP is very intuitive and easy to use as an admin and as an end user. It is easy to create custom content as an admin and even easier to access the custom content as an end user. Help is available when users need it most, in the easiest way to find it. Review collected by and hosted on G2.com.

What do you dislike about VisualSP?

No downsides from an end user perspective. As an admin, I do not have a background in HTML so completing extra customizations requires a bit more time for me to learn; but VisualSP's customer support as well as the Services Lead assigned to us are very quick to respond to any questions or issues I am having. Review collected by and hosted on G2.com.

What problems is VisualSP solving and how is that benefiting you?

Adoption of M365, moving from SP2010 to SPOnline. Major change for our users but VisualSP's product is making it seamless for them to learn the new system and processes. We have cut down on staff time required for direct assistance due to users being able to review our custom walkthroughs and the curated content already provided by VisualSP in the help tab. Review collected by and hosted on G2.com.

Response from Darrell Houghton of VisualSP

Thanks for your review! We like to brag that we are Loom to our competitors Camtasia. We both do the same thing but with our product you can be up and running after a very short learning curve.

Verified User in Oil & Energy

Mid-Market (51-1000 emp.)

8/7/2022

"The best way to onboard users and reduce support"

5/5

What do you like best about VisualSP?

VisualSP is my tool of choice for communication and user documentation. I can easily create content and have multiple ways to surface the content where users need assistance. Review collected by and hosted on G2.com.

What do you dislike about VisualSP?

There is no effort required to use VisualSP with O365 - the tab just appears, and you can start using it right away. However, if you want to use it with other applications, there is a browser extension that needs to be pushed out by IT or added individually by the users. There is plenty of documentation so it's not a huge deal, but there is some setup. Review collected by and hosted on G2.com.

Response from Darrell Houghton of VisualSP

Thanks for your review! You make a great point about how VisualSP is a great tool for communication. User's are more likely to ignore an email message, which makes the ability to put your communication into a pop-up or banner and have it appear in their onscreen work environment so much more powerful.

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

6/22/2022

"Quick and speedy support tool at your fingertips... what more can you ask for!"

5/5

What do you like best about VisualSP?

Being able to get support throughout all the Microsoft 365 services because the tool follows you everywhere you go is a great idea! This tool has helped support staff in answering the burning questions they had about Microsoft and reduced the cost and time spent creating IT Support Tickets through the IT Support Portal. Review collected by and hosted on G2.com.

What do you dislike about VisualSP?

I cannot fault VisualSP in any way, because every time I had a request to improve the tool for the Organisation, the VisualSP has always proposed a solution that resolves any situation I had, so kudos the Dev Team! Review collected by and hosted on G2.com.

Recommendations to others considering VisualSP:

VisualSP will help reduce the cost of time spent supporting users within Microsoft 365, being able to use the resource else where to improve other services in the organisation is a plus! Review collected by and hosted on G2.com.

What problems is VisualSP solving and how is that benefiting you?

VisualSP has given us extra resources into investing in our IT Services Department by improving our teams' effectiveness and implementing new services to the organisation. Review collected by and hosted on G2.com.

Response from Darrell Houghton of VisualSP

Thanks for your review! VisualSP offers in-context learning, so as you move about during your workday, VisualSP is always there to provide help content that is pertinent to where you are in your environment. No more scrolling through help content that doesn't apply to your location!

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

6/14/2022

"VisualSP provides tremendous value for our organization and their service is of the highest level."

5/5

What do you like best about VisualSP?

VisualSP provides in-context help/training for users exactly where and when they need it. The product is very polished and is very easy to use and administer. The service and support we receive from the VisualSP team is nearly unparalleled in my many years of experience in this industry. Review collected by and hosted on G2.com.

What do you dislike about VisualSP?

Some of the advanced features can be a little tricky to use at first, but the support team is very good at assistance in all facets (Implementation, addition and configuration of help items, admin training, etc.). Review collected by and hosted on G2.com.

Response from Jeremy Tice of VisualSP

AH, thank you for taking the time to review VisualSP. We are always grateful for customers who take the time the share your experience with us - and we appreciate your insight into how VisualSP has helped your team meet their digital adoption challenges and your complimentary review of our commitment to support and service. VisualSP highly regards customer feedback and we are constantly working to enhance our product while simplifying the user experience. We look forward to working with you for many years in the future!

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

9/6/2022

"Great Digital Adoption Software for Microsoft Products"

5/5

What do you like best about VisualSP?

Unlike most of the in-app learning tools in the industry, VisualSP is highly focused on Microsoft products which provide enhanced flexibility and integration capability. UI is quite intuitive and on top of that Customer Support team is quite supportive. Review collected by and hosted on G2.com.

What do you dislike about VisualSP?

Not yet found any major limitations with the tool. Review collected by and hosted on G2.com.

Response from Darrell Houghton of VisualSP

Thank you for your review! VisualSP started out as a SharePoint application but we have expanded to support any web-based application with our Ask Vic product.

See how VisualSP improved

Ahmed B.

Managing Director

Small-Business (50 or fewer emp.)

9/5/2022

"Excellent experience"

5/5

What do you like best about VisualSP?

What I like most is it's a full-featured user support platform that is mainly built to help employees be more productive without frustration. Review collected by and hosted on G2.com.

What do you dislike about VisualSP?

well, i haven't seen any missing features yet. Review collected by and hosted on G2.com.

Response from Darrell Houghton of VisualSP

Hi Ahmed, thank you for your review! VisualSP excels at helping users become more productive with our in-context help system. When used in conjunction with a support team, VisualSP really shines. When responding to a help request, the support team member can include a link to a help item that will open on the appropriate web page and launch the help item, in-context!

See how VisualSP improved

Verified User in Real Estate

Enterprise (> 1000 emp.)

8/11/2022

"VisualSP"

4.5/5

What do you like best about VisualSP?

VisualSP is very helpful for onboarding new team members and even a refresher for current and senior team members. Review collected by and hosted on G2.com.

What do you dislike about VisualSP?

At times the back end of VisualSP is not super user-friendly. Review collected by and hosted on G2.com.

Response from Jeremy Tice of VisualSP

Thank you for taking the time to review VisualSP, AR. We are always grateful for customers who take the time the share your experience with us. We appreciate your feedback into how VisualSP has helped your team meet your onboarding requirements. VisualSP highly regards customer feedback and we are constantly working to enhance our product while simplifying the user experience. Please feel free to engage with us through our quarterly customer roundtables to provide additional insight into how we may be able to improve the management back-end to further simplify the user experience. We look forward to working with you for many years in the future!

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

8/22/2022

"This Plug-In is a Game Changer"

5/5

What do you like best about VisualSP?

I can see how this application can help employees learn applications quickly. Having something right there for you is beyond helpful! Review collected by and hosted on G2.com.

What do you dislike about VisualSP?

Can't think of anything. This plug-in fulfills our needs. Review collected by and hosted on G2.com.

Response from Darrell Houghton of VisualSP

Thanks for your review! User adoption is a challenge at every organization. VisualSP can shorten the learning curve and ease your user's anxiety from learning a new application with our in-context learning solution.

Verified User in Management Consulting

Enterprise (> 1000 emp.)

8/22/2022

"VisualSP’s value add for my company"

5/5

What do you like best about VisualSP?

I definitely like the fact that I can find contextual help when needed. It's easy to use and scalable, which is what I need for my organization. Review collected by and hosted on G2.com.

What do you dislike about VisualSP?

Can't think of anything. I'd like them to continue adding reference points. I also follow them on LinkedIn and they post stuff there, too. Review collected by and hosted on G2.com.

Response from Darrell Houghton of VisualSP

Thank you for your review! One of the things that distinguishes VisualSP from our competition is our ease of use. As a new user, you can be creating your own custom help items after a short training session, yet there are more advanced configuration options you have access to if you need do more fancy stuff.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

7/15/2022

"Great product with a wealth of functionality"

5/5

What do you like best about VisualSP?

VisualSp is available across the M365 online stack and ensures a smooth connected learning experience across the organisation Review collected by and hosted on G2.com.

What do you dislike about VisualSP?

Some of the admin features are a link bulky and could do with some refinement Review collected by and hosted on G2.com.

Response from Darrell Houghton of VisualSP

Thanks for your review! With our Ask Vic product, you can provide in-context help to any browser-based application, not just to M365 applications. A great value when compared to our competitors.

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Pricing Options

Pricing provided by VisualSP.

Basic

$6,574.00

Flat Rate Per Year

View More Pricing Information

VisualSP Features

User Analysis

Survey Implementation

Data Analysis

Walkthrough Type

Audio-visual Walkthroughs

Text Bubble Walkthroughs

User Support

User Segmentation

Multi-Language Support

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Categories on G2

Onboarding Training Management Systems Digital Adoption Platform

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VisualSP Reviews & Product Details

Pricing

Basic

Top-Rated Alternatives

User Insights

VisualSP Reviews FAQs

What is VisualSP, and what problem is it built to solve?

What languages does VisualSP support?

What company sizes and industries is VisualSP the best fit for?

What customer support options does VisualSP provide, and how do users find the overall support experience?

VisualSP Reviews (34)

VisualSP Reviews (34)

What do users say?

Pros & Cons

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Questions about VisualSP? Ask real users or explore answers from the community

Pricing Options

Basic

VisualSP Features

Categories on G2

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