We use and have customers use VisualSP and it consistently provides a greatly enhanced level of value for our Contracts 365 Contract Management application. Specifically, it provides customer-specific insights and how-to's in a customer's language, tone and imagery. We see our customers employing VisualSP for other applications and key websites which ultimately become a game changer for user adoption. Review collected by and hosted on G2.com.

There is a need to prepare some form of change management to let users know of these capabilities. This is less about VisualSP and more so about the accompanying effort when rolling out such software. Review collected by and hosted on G2.com.

VisualSP is especially useful because it provides in-app, just-in-time guidance that helps lower the number of support tickets, accelerates digital adoption, and leads to noticeable improvements in productivity. The deep integration with Microsoft ecosystem including Dynamics365 and Copilot has been a game changer driving productivity gains across the organization. Implementation was breezy and ongoing customer service is outstanding. Review collected by and hosted on G2.com.

There is a wealth of content available for Microsoft apps, but the selection is much more limited when it comes to web applications outside the Microsoft ecosystem. The main drawback using VisualSP is restricted to use on web applications only, and cannot be used with thick client or mobile platforms. Review collected by and hosted on G2.com.

What I appreciate most about VisualSP is how it streamlines onboarding, making the process both simple and intuitive. It offers step-by-step guidance directly within the tools our team relies on, while also delivering valuable insights that help us continuously improve. This combination really helps companies get started quickly and effectively. Review collected by and hosted on G2.com.

While VisualSP might require some initial setup time, the investment is worthwhile, as it results in a fully tailored, seamless, and highly effective onboarding experience. Review collected by and hosted on G2.com.

Direct access to training or inquiries about the tool in use. Review collected by and hosted on G2.com.

Limited compatibility, it does not work well with desktop applications; its focus is more oriented towards browsers and web environments. This can be a problem for organizations that rely on installed client applications. Review collected by and hosted on G2.com.

VisualSP is that it delivers in-the-moment training and support right inside the application, so users don’t have to leave their workflow to search for help. The upsides of using VisualSP include faster onboarding, reduced support tickets, improved productivity, and better adoption of tools like Microsoft 365, Google Suite etc. Review collected by and hosted on G2.com.

One area for improvement in VisualSP is the user experience, which could be enhanced by reducing the number of windows in the tool and making navigation more seamless. Review collected by and hosted on G2.com.

The practicality of using it without leaving the document you are working on. Review collected by and hosted on G2.com.

That since I use it in Spanish, some parts still appear in English. Review collected by and hosted on G2.com.

The VisualSP team is very responsive and consistently helpful whenever I need support. Review collected by and hosted on G2.com.

It helped highlight gaps in our internal documentation (which isn’t really a VisualSP issue). Review collected by and hosted on G2.com.

It sits right on top of our apps, so users get help without leaving the screen. Review collected by and hosted on G2.com.

Took a little time for our team to fully explore all features. Review collected by and hosted on G2.com.

The VisualSP team is very responsive and helpful Review collected by and hosted on G2.com.

Occasional minor updates required re-teaching users Review collected by and hosted on G2.com.

They are one of our clients and have always conducted themselves in a very professional manner. Review collected by and hosted on G2.com.

I don't have anything negative to say about them; everything seems good to me. Review collected by and hosted on G2.com.