--- title: Viafoura Reviews meta_title: 'Viafoura Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 142 reviews by the users' company size, role or industry to find out how Viafoura works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 142 scale: '5' date_modified: '2026-08-04' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Viafoura Reviews **Vendor:** Viafoura **Category:** [Online Community Management Software](https://www.g2.com/categories/online-community-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 142 ## About Viafoura Viafoura's Community Operating System (CommunityOS) is the managed infrastructure 1000+ media brands rely on to build direct, owned audience relationships. Most media brands today are set up for consumption. Readers come in, read, and leave, and the value of that interaction is lost. CommunityOS changes that. Every on-site interaction (real-time conversations, Live Q&As, personalized notifications, community feeds) builds a richer picture of each audience member, turning passive visitors into active and loyal community members. Underneath every engagement tool is the infrastructure that makes it work at scale: open APIs and first-party data integration, 24/7 AI and human content moderation customized to each media brand's community standards, and assigned Customer Experience Managers who handle everything from onboarding to ongoing strategy. The result: a direct, owned relationship with your audience and a compounding asset your media brand controls. ## Viafoura Pros & Cons **What users like:** - Users commend Viafoura's **exceptional customer support** , highlighting their responsiveness and commitment to client success. (28 reviews) - Users find Viafoura incredibly **easy to use** , simplifying the moderation of comments with its intuitive interface and support. (19 reviews) - Users value the **dedicated partnership** and support from Viafoura, enhancing online engagement and maintaining healthy discussions. (14 reviews) - Users find the **easy setup** of Viafoura highly beneficial, appreciating smooth integration and excellent customer support. (9 reviews) - Users appreciate the **dedicated partnership and excellent moderation** Viafoura provides, enhancing community engagement and content quality. (9 reviews) - Attendee Engagement (8 reviews) - Users value the **responsive staff support** from Viafoura, enhancing implementation and resolving issues effectively. (8 reviews) - Users value the **excellent user interaction** provided by Viafoura, fostering community and thoughtful engagement among readers. (8 reviews) - Integrations (6 reviews) - Communication (5 reviews) **What users dislike:** - Users find the **red tape** in Viafoura's content management process frustrating, hindering timely adjustments and improvements. (4 reviews) - Users find the **analytics dashboard confusing** , especially for newcomers, hindering effective reporting and usage. (3 reviews) - Users note **limited features** in Viafoura's product suite, which can hinder performance analysis and ease of use. (3 reviews) - Users note **missing features** like better polls functionality and an improved admin panel for streamlined interactions. (3 reviews) - Users often face **technical glitches** with Viafoura, impacting efficiency during development and moderation tasks. (3 reviews) - Users face **integration issues** with Viafoura, requiring significant internal development and coordination for effective implementation. (2 reviews) - Users feel a **lack of integrations** with Viafoura, limiting customization for unique moderation and workflow needs. (2 reviews) - Users desire more **customization options** in Viafoura to better align with their specific site needs. (2 reviews) - Access Issues (1 reviews) - Bugs (1 reviews) ## Viafoura Reviews ### 1. A versatile console that's very effective in fast-pacing settings **Rating:** 4.0/5.0 stars **Reviewed by:** Fran D. | Community Moderator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2024 **What do you like best about Viafoura?** My favourite feature about Viafoura is the possibility of creating bespoken queues and searches which allow to isolate certain topics or items to moderate. This is incredibly helpful in a news environment, where moderation needs and scope change quickly. The console is also easy to use overall and it makes day-to-day moderation immediate and effective. **What do you dislike about Viafoura?** The fact that only one account (to the best of my knowledge) can be used as the master account makes the console a bit glitchy. **What problems is Viafoura solving and how is that benefiting you?** Thanks to filters, we can spot legally risky content by using bespoken key words which would otherwise elude the automod filter. ### 2. Viafoura's Moderation and Communication are Second to None **Rating:** 5.0/5.0 stars **Reviewed by:** Brendan M. | Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 28, 2024 **What do you like best about Viafoura?** Viafoura has been a true partner in launching commenting on our sites. At each decision point and roadblock they have been quick to get us any information that helps us move forward with stakeholder approval. They also offer a level of moderation that creates comfort for our brands and their advertisers. Several of our sites had previously had comments and we decided to abandon them with a previous partner as the amount of work it took to keep them from turning toxic was too much, but Viafoura has made it a breeze and the communities are flourishing as a result. **What do you dislike about Viafoura?** Initial launch with viafoura was shakey not due to any failurwe on their side, but because we were a new type of partner for them and the documentation was still being built out. They weere able to turn this into a positive and itnegrate a lot of our feedback quiuckly though. **What problems is Viafoura solving and how is that benefiting you?** Viafoura is allowing us to confidently, quickly, and repeatably launch commenting across our portfolio of sites. We had little to know user interactions for the previous few years because other attempts at building community were too onerous nad the moderation required more bandwidth than we could spare ### 3. Modern, progressive tools for forward leaning publishers. **Rating:** 5.0/5.0 stars **Reviewed by:** Dustin T. | Chief Digital Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2024 **What do you like best about Viafoura?** Viafora's Customer Success team is incredibly helpful and accessible. All team members take the time to understand challenges and deliver ease of use solutions to those challenges. Whether we're talking about moderation, monetization or data we have a solution for everything. **What do you dislike about Viafoura?** Not much, this is a solution that makes sense for interactive media based publishers. **What problems is Viafoura solving and how is that benefiting you?** I'm really exicted about moderation and data acces to help understand and inform first party data decicions both enhancing our user problems and enriching data for advertisers. ### 4. An incredible team of people who are eager to help clients achieve their goals! **Rating:** 5.0/5.0 stars **Reviewed by:** Gabrielle M. | Senior Product Designer, Enterprise (> 1000 emp.) **Reviewed Date:** October 07, 2024 **What do you like best about Viafoura?** It's a high quality product with a surprising amount of customization options. The Viafoura team truly sees our success as their success! They're friendly, resourceful and knowlegable about their product and how it can influence their client's revenue and engagement goals. One of the best customer care experiences I've had working with vendors. I've loved working with the Viafoura team! **What do you dislike about Viafoura?** I honestly haven't experienced anything negative or dissappointing — they do everything they can to ensure their products are seamless and engaging for our users. They're a very dedicated team! **What problems is Viafoura solving and how is that benefiting you?** We've wanted to add commenting back to our sites in way that was more custom and engaging — we've been able to do that pretty seamlessly with Viafoura. We've also been able to add live blog, which is becoming a huge hit with our audience. As Sr. Product Designer, I've been able to work with Viafoura to look and feel native to our sites — something that isn't always an option with vendors. ### 5. Your best friend for engagement! **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth F. | Senior Visual Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2024 **What do you like best about Viafoura?** I've worked with Viafora for over three years as part of my role as a product designer. They have been integral partners in helping us build and modernize our online engagement. Their team is always there for us and works hand in hand with ours to create sophisticated products that put our users first. Because of viafora's excellent moderation capabilities and customer care, we can launch products that get millions of views and interactions without worrying that they'll become hubs for abuse. Our reputation is so important and we never have to worry with them on our side. Special shout out to Dahlia and Sydney for being such amazing representatives of their organization! **What do you dislike about Viafoura?** Nothing! It's great, I appreciate yall so much. **What problems is Viafoura solving and how is that benefiting you?** Real time moderation, both AI and people driven. ### 6. Once implemented, Viafoura works great and the support is top-quality **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Online Media | Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2024 **What do you like best about Viafoura?** The implementation and integration of the different Viafoura components is pretty straight-forward. The documentation is detailed, although sometimes I felt like some information was missing, but Viafoura support team was always available to clarify any doubts. **What do you dislike about Viafoura?** The most frustrating part of working with Viafoura, on a development standpoint, is that most of its components do not work on localhost. This has forced us to make many manual deployments in our sandbox environment to make sure the features work as expected. This was particularly cumbersome when trying to fix a bug, because you have to try and see if some small adjustments in the code do the trick. So you might be only modifying one line of code, but it was taking me +15min to see the impact of the change because I had to build the bundle and then deploy it in our sandbox environment. **What problems is Viafoura solving and how is that benefiting you?** Viafoura promotes customer engagement and participates in improving the the pageview numbers and ad revenue. ### 7. Always get very quick response to any issues and I find the system very intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Newspapers | Enterprise (> 1000 emp.) **Reviewed Date:** October 07, 2024 **What do you like best about Viafoura?** The system is easy to navigate and reponds quickly to changes. Customer support is quick to respond. **What do you dislike about Viafoura?** Sometimes the procedures for doing things can be long winded - it would be better to be able to ban people directly from the comment. There is a way of doing this currently, but it rarely works. **What problems is Viafoura solving and how is that benefiting you?** Viafoura ensures that our commenters have a safe and enjoyable experience in our forums. It clears the majority of bad actors by way of a sensitive AI filter which cuts the moderation down hugely. It makes it very easy to find users and view their histories - again this comes in very handy when deciding whether or not to ban a user. The system cuts down on traffic for us and allows us to keep a tight rein on safe spaces. ### 8. Great partnership with a brilliant, cooperative team **Rating:** 4.5/5.0 stars **Reviewed by:** Madeleine C. | Social Activation Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Viafoura?** The whole team is extremely approachable, friendly & cooperative - with special cases / clients that need extra attention, Jeannie, Leigh, Dalia & Melissa are very adaptable & meet the client's bespoke requirments. **What do you dislike about Viafoura?** Occassionally we have bots slip through the comment section, which isn't hugely prblematic for Editorial or Originals, but some clients monitor the comment sections vigilantly and so requires some time on our side to manually moderate. **What problems is Viafoura solving and how is that benefiting you?** Across our various chanenls & platforms at LADbible Group, we amass an extremely high amount of comments, many of which are spam / hate speech / personal attacks or client attacks. Viafoura has been a massive help in shifting the optics of our comment section & alleviating internal pressure once assets go live with regards to comment moderation. ### 9. True partners **Rating:** 5.0/5.0 stars **Reviewed by:** Cody G. | Product Manager, Content, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Viafoura?** Viafoura is an excellent commenting platform for our users. It was easy to implement on our websites and apps. It also includes a robust and growing suite of additional features and functionality that has allowed us to increase engagement, convert anonymous users to registrants -- and convert registrants to paying customers. But most importantly, the Viafoura team are true collaborators who feel invested in our success. It has been a great partnership and a pleasure to work with such a talented team. **What do you dislike about Viafoura?** Like any commenting platform, ensuring user generated comments abide by our community guidelines can be a challenge. That being said, Viafoura offers both AI and human moderation services, which have proved very helpful in mitigating this risk. **What problems is Viafoura solving and how is that benefiting you?** Viafoura allows us to increase user engagement (time on page, pageviews per session) and actively supports our subscription business by providing a value proposition for users to become registrants and for registrants to become paying customers. ### 10. Viafoura helps us to look after and monitor our comments section for DC Thomson. **Rating:** 4.5/5.0 stars **Reviewed by:** Ross B. | Head of digital optimisation, Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2024 **What do you like best about Viafoura?** The helpful feedback provided by Jeannie in the team, helps us to reaffirm that we are on the right track. Examples of what's worked with other publishers has led to us creating similar content as well. It makes my job in telling the newsroom easier when we have statistics to back it up. **What do you dislike about Viafoura?** The log-in process is difficult and is sometimes a struggle to find what I'm looking for when I am in the back end of the website. **What problems is Viafoura solving and how is that benefiting you?** We are creating an online community which is helping to keep subscribers on our websites. One website is doing better than the other, and the data and feedback from Viafoura help me shape my advice and push the importance of the comments section. ### 11. Great product for building a community for your brand backed by exceptional team **Rating:** 4.0/5.0 stars **Reviewed by:** Neo R. | Senior Engineering Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 11, 2024 **What do you like best about Viafoura?** Viafoura has been an exceptional partner in helping us build a strong community for our brands at Dotdash Meredith. What truly sets them apart is their dedicated team, who have been proactive at every stage of the integration process. They are always willing to step in and offer support, demonstrating great flexibility in meeting our product needs. Viafoura consistently prioritizes their clients when shaping their roadmap, and we look forward to deepening our relationship and expanding our integrated products. also to add, their product is very easy to use and integrate out of the box. **What do you dislike about Viafoura?** Customizing may be a little messy but the Viafoura team is very open to feedback to improve the product and process overall **What problems is Viafoura solving and how is that benefiting you?** Viafoura had helped us in building a community for our brand ### 12. Viafoura is the gold standard in moderation and community engagement for digital publishers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Newspapers | Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2024 **What do you like best about Viafoura?** The Viafoura team is not just helpful and responsive in any unique situation that arises, but anticipates many of our engagement needs by trialling and implementing new functions and initiatives. New features are seamlessly rolled out, often with little-to-no lift required on our end, and early results and data points are communicated frequently so we can see how they're performing. Additionally, their product suite is often tweaked and improved to meet our audiences, directly as a result of regular feedback from our team. Viafoura's moderators are experts when it comes to equitable and balanced comment moderation, so our teams can focus on producing high quality work without distractions or disruption. **What do you dislike about Viafoura?** Some aspects of Viafoura's product suites can be somewhat limited in features and capability, but these points are almost always open points of discussion between our teams for future improvements. **What problems is Viafoura solving and how is that benefiting you?** Toxic commenting sections and making community engagement tools simple and easy, allowing our teams to focus on producing high-quality work without distraction or disruption. ### 13. Viafoura - the one stop shop for all of your community needs **Rating:** 5.0/5.0 stars **Reviewed by:** David P. | Community Editor, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2024 **What do you like best about Viafoura?** While it doesn't get everything 100% - it does 99% of the time. So to me that as good as it can ever get **What do you dislike about Viafoura?** The only downside to Viafoura is the red tape to get things moving ahead. **What problems is Viafoura solving and how is that benefiting you?** A big thumbs up has been the recent implementation of the Top Comments section - which highlight the kind of comments we are looking for. ### 14. Intuitive, Innovative, Intelligent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Online Media | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2024 **What do you like best about Viafoura?** As a moderator who deals with many grey areas in discussions, viafoura's tools are key to highlighting content which otherwise would bypass conventional filters and word flags. It allows for multiple nuanced conversations to remain active as well as highlighting problematic sentences and sensitive wordplay. **What do you dislike about Viafoura?** It would be lovely to have more exportable widgets for viewing active threads and articles, single use usernames and a better experience on mobile. **What problems is Viafoura solving and how is that benefiting you?** Multi platform community moderation ### 15. A robust, polished audience engagement platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Newspapers | Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Viafoura?** Viafoura offers an excellent commenting and audience engaement platform that helps us increase engaement with our readers. These engaged readers become more loyal users of our site and are more open to becoming subscrubers of our content. Viafours offers great vendor support and make the onboarding process as painless as possible. Finally, they continue to improve their product by adding new, useful features to drive more engagement. **What do you dislike about Viafoura?** Yearly price increaes for the product make managing a department budget more difficult. **What problems is Viafoura solving and how is that benefiting you?** We need features on our website that increase time on site and engagement. Viafoura's commenting system encourages our readers to converse with one another and drive return visits to our site. ### 16. great **Rating:** 5.0/5.0 stars **Reviewed by:** Ewan H. | Community Moderator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2024 **What do you like best about Viafoura?** Viafoura is easy to use and efficiant. I reall like it. **What do you dislike about Viafoura?** Can lag out on the URL lists sometiumes. **What problems is Viafoura solving and how is that benefiting you?** Making managing comments easier ### 17. Viafoura listens to our needs **Rating:** 4.0/5.0 stars **Reviewed by:** Thomas F. | Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2024 **What do you like best about Viafoura?** It's easy to reach the people that we need to make something work - some of our writers were having trouble with a topic, stuck between a rock and a hard place in terms of moderation and receiving many complaints about it. Viafoura staff were quick on the uptake when we told them about this, and since then our writers have received no complaints at all, which is always good to see! **What do you dislike about Viafoura?** Occasional technical issues can make the backend a little frustrating to use, but it can be worked around. **What problems is Viafoura solving and how is that benefiting you?** Viafoura gives us one way to sign up users in a way that is valuable to them, letting them connect with others and offer their thoughts, and lets us see what content our readers are really fired up about. ### 18. A smooth and professional onboarding process! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Online Media | Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2024 **What do you like best about Viafoura?** The onboarding process was fantastic, we're pleased with the minimal impact on page performance, and product feedback from both our users and editorial teams has been great. Whereas before we just had a commenting system, now we have a suite of community features. **What do you dislike about Viafoura?** Not being able to allow users to send (new) comments in when we host live blogs **What problems is Viafoura solving and how is that benefiting you?** Viafoura's helping us to drive more registrations and increase loyalty and time on page of our users. It's also helped us improve our page performance. ### 19. A great tool for fostering engagement and building community. **Rating:** 5.0/5.0 stars **Reviewed by:** Shane M. | Owned Media Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2024 **What do you like best about Viafoura?** Viafoura has helped us to create a sense of community among our readers and has sparked many thoughtful, user-generated conversations about our articles. The Viafoura support team is a pleasure to work with and they always respond to our questions and concerns quickly and effectively. **What do you dislike about Viafoura?** The admin console can be tough to navigate on mobile devices. **What problems is Viafoura solving and how is that benefiting you?** Boosting engagement, driving user registrations and strengthening our brand's relationship with our readers. ### 20. Useful service for engaging with readers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2024 **What do you like best about Viafoura?** Viafoura provides an easy way to enourage readers to engage with our articles and create discussion on the topics we are writing about. We can answer questions readers have and can generate further article ideas from their comments and suggestions. Customer support from Viafoura is also very promt I've found and our contact is always happy to assist. **What do you dislike about Viafoura?** I don't think there are any major drawbacks, however, I think the AI can sometimes be too sensitve when looking at possible comments to deactivate. Although being cautious can be a good thing. The moderation tool can sometimes be tricky to navigate. **What problems is Viafoura solving and how is that benefiting you?** It's provided us with a way to engage with readers and drive up interaction on our articles, creating a community of readers who comment across a multitude of articles each day. ### 21. It's been absolutely great working with viafoura - I don't have a bad thing to say about them **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Newspapers | Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2024 **What do you like best about Viafoura?** Ease of use and the customer support is amazing - things get done so quickly. Viafoura are pushing to improve the service, trialing and bringing out new features. **What do you dislike about Viafoura?** Not many downsides that I can speak of. If I was being very picky, the console could look slightly sleaker, **What problems is Viafoura solving and how is that benefiting you?** They have been great in solving any data issues that I have and have created custom datasets in rapid time. This will enable the company and I to analyse and gain greater insight into commenting, moderation and the community behaviours of our users. ### 22. Satisfying **Rating:** 4.5/5.0 stars **Reviewed by:** Antongiulio S. | Product & Marketing Account, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2024 **What do you like best about Viafoura?** What I like best about Viafoura is its ability to enhance user engagement through customizable commenting systems, live chat, and automated moderation tools **What do you dislike about Viafoura?** While generally good, integrating Viafoura with certain CMS or existing tools can sometimes be problematic. **What problems is Viafoura solving and how is that benefiting you?** Viafoura addresses key challenges in digital publishing by enhancing user engagement with interactive tools, streamlining content moderation through automated systems, providing detailed analytics for data-driven decisions, and offering seamless integration capabilities. This leads to improved user experience, increased site participation, and better content management. ### 23. Exemplary support **Rating:** 4.5/5.0 stars **Reviewed by:** Kim A. | Digital Growth Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about Viafoura?** In addition to the ease of integrating the module on our platforms, we are very satisfied with the support provided by the Viafoura team. Resources were available when we had questions, whether for the technical side, moderation, or to ensure the success of this project. **What do you dislike about Viafoura?** Very few things, except that the connection to the console sometimes doesn't work on the first try and you have to refresh. **What problems is Viafoura solving and how is that benefiting you?** As we are blocked by Facebook, Viafoura offers our readers the opportunity to comment. This way, we can easily interact with them. ### 24. Useful service for engaging with readers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Publishing | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2024 **What do you like best about Viafoura?** We are using the conversations as part of the engagement tools of Viafoura. It's an easy way to engage with readers and create discussion within our loyal userbase. With monthly customer support from Viafoura is experienced and fast. **What do you dislike about Viafoura?** I don't think there are any major drawbacks, it's a good tool to improve engagement. You will see better results if you focus more on the tool and engagement. The moderation tool could maybe be improved a bit more, but that's work in progress. **What problems is Viafoura solving and how is that benefiting you?** Viafoura solves the problem of low user engagement by providing an effective conversation (comment) tool that encourages user interaction and discussion. This functionality helps us create a more engaging and respectful community, which leads to higher user satisfaction and retention, ultimately benefiting our business growth. ### 25. Focused on getting readers engaged! **Rating:** 4.5/5.0 stars **Reviewed by:** Mark S. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Viafoura?** We've only had some of the features offered to our readers for a few weeks now, and both the newsroom and readers are enjoying the benefits. We're seeing a lot of engagement by readers in the Comments. Installation was easy, and we could customize the look of the features to match our branding in all cases. **What do you dislike about Viafoura?** A little bit of the administration still has to be done by Viafoura, but only a little bit. And I wish Viafoura could distinguish registered users from subscribers so we could fine-tune the access to some components better. **What problems is Viafoura solving and how is that benefiting you?** Getting readers engaged with our content, and creating respectful dialogue both among readers and between our reporters and our readers. A previous commenting system wasn't nearly as smart as Viafoura, so the moderation was a nightmare. With Viafoura almost all of the undesirable content is filtered out by their AI, easing the concerns and burden from the newsroom. **Official Response from Dalia Vainer:** > Hey Mark! Thanks for the wonderful review, this made us blush! It's awesome to hear that our features have been a hit with your readers and newsroom—engagement in the Comments is soaring, and customizing the look to match your branding is a win! ### 26. Very good tool and excellent team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Media Production | Enterprise (> 1000 emp.) **Reviewed Date:** October 04, 2024 **What do you like best about Viafoura?** They improve existing tools and provide new features. Team is very good. They could responce and resolve issues very quickly It is very nice to work with them **What do you dislike about Viafoura?** Actually, I like all... nothing to add here. **What problems is Viafoura solving and how is that benefiting you?** Good moderation and issues related to CWV. It helps to keep healthy conversations and eliminate some technical issues ### 27. Best community engagement in the media space! **Rating:** 5.0/5.0 stars **Reviewed by:** Stanford N. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Viafoura?** Aside from Dave being such a huge help in our setup and always communicating effectively, I just am super happy with the features in the Viafoura stack. Our app is our most integral part of our content offering, and Viafoura lets us bring our community's voice into our app. We have some of the best engagement in the world on social media, and Viafoura helps us bring that into our website and app. Its basically turns what is traditionally a read-only platform, into its own social media. **What do you dislike about Viafoura?** Nothing I dislike per-se. It has taken us almost 6 months to get this integrated into our website an app fully. But that is not Viafoura's fault. It mainly is our developers. **What problems is Viafoura solving and how is that benefiting you?** we are taking our online social media presence and bringing into our app. Its basically turning our app into its own social media. Hopefully thats how it turns out once the SDK is added properly. ### 28. The team have been a pleasure to work with and have really helped drive user engagement. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2024 **What do you like best about Viafoura?** The support is fantastic. I always feel Viafoura deliver a prompt response which is both useful and insightful, and I feel I have learnt a lot by working with the Viafoura team. **What do you dislike about Viafoura?** I believe some of the APIs here - https://documentation.viafoura.com/reference/post_site-id-account-password - may need revisiting, and maybe give a clearer description about what it does. **What problems is Viafoura solving and how is that benefiting you?** Viafoura is helping us build a community and also allowing our most influencal users engage with our audience. ### 29. A partnership much appreciated by our teams and our users ! **Rating:** 5.0/5.0 stars **Reviewed by:** Elise L. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Viafoura?** Our custom success manager (Dave) is always available (regular exchanges by email and Slack, monthly meeting), even though we are not in the same time zone. As soon as a bug or an issue is reported by our teams or by our users, he is very responsive to resolve our problems. Thanks to Dave's help and his market knowledge, we were able to carry out several important projects for our site this year, such as GDPR compliance, improvement of loading time and web performance as well as a pilot project to expand our logged community with our comment section. The comment section enabled by ViaFoura has become essential for our site and is used on a daily basis by our users. The features offered by ViaFoura such as the active conversations thread are also very appreciated by our community. **What do you dislike about Viafoura?** We are experiencing compatibility issues with Firefox, which no longer allows ViaFoura to load on our site. We sometimes encounter bugs on active conversations or with the users notification system. **What problems is Viafoura solving and how is that benefiting you?** Viafoura allows us to increase our retention rate and the time spent by our users on our site and our articles. As the comment section is only accessible by logged in users on our website, Viafoura allows us to increase our registration and login rates. And therefore, to better understand our users thanks to the data collected. **Official Response from Dalia Vainer:** > Hi Elise, thank you from the full team for the perfect score! We are proud of Dave's commitment to your teams' success, and kudos on the successful projects! We are so excited for what's to come. ### 30. Viafoura has been easy to rollout and hugely improves the experience on our websites **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Online Media | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2024 **What do you like best about Viafoura?** It certainly adds a layer of engagement to our sites. I like how it creates a community discussion around certain stories **What do you dislike about Viafoura?** I think the moderation console could be ore intuitive with some better search and filter functions and analytics built-in here. **What problems is Viafoura solving and how is that benefiting you?** It is helping us drive more site registrations ### 31. Availability and investment of teams to optimize the partnership **Rating:** 5.0/5.0 stars **Reviewed by:** Constance M. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Viafoura?** - Availability of our contact person (Dave) with the establishment of a monthly call - Investment of our contact person (Dave) in bug resolution and in the creation of new features (e.g., GDPR consent) - Our contact person (Dave) is very responsive and we are satisfied with the interactions with him - Constant proposal of new services and optimizations. Willingness to optimize the service and our performance to the maximum, which is greatly appreciated despite the fact that we cannot integrate everything into our roadmap - From a usage perspective, our readers love the comments module - The feature "see that someone is typing a message" is also appreciated by our readers **What do you dislike about Viafoura?** - The title of the article is not sent to our moderator (Netino) at the same time as the comment, and this creates difficulties in understanding the context of the article and moderating our comments effectively. The comment module is not very compatible with Firefox and in private browsing (users do not see the comments section). - The notification portal bugs from time to time (users sometimes complain about it). - We do not have the granularity of statistics (number of comments, for example) between the different platforms (web and app) and devices (desktop, tablet, mobile). **What problems is Viafoura solving and how is that benefiting you?** Viafoura helps us with the following points: - account creation and logged-in audience - site engagement (increasing the time spent on our platforms and the number of pages viewed per visit) - understanding and knowledge of our readership **Official Response from Dalia Vainer:** > Thank you for your detailed feedback! We loved hearing your appreciation and the dedication of our teams, especially Dave's proactive involvement. We have noted your concerns regarding the article titles and their compatibility. Rest assured, we are actively addressing them to enhance your experience. We are delighted to see the continued growth of our partnership! ### 32. A great partner to strength our relationship with our subscribers **Rating:** 5.0/5.0 stars **Reviewed by:** Alan P. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Viafoura?** Working with Viafoura has been great for us to strength our link with our audience. The users love to interact and express theirs opinions about our articles. Besides, the team of Viafoura is always giving us advices to increase the numbers of comments. We think that there is too much to do as partners. **What do you dislike about Viafoura?** I think that the dashboard where we see the metrics could be better. **What problems is Viafoura solving and how is that benefiting you?** We needed a comment system and Viafoura gave us a high value solution that is working so good until now. ### 33. Viafoura is a recommended tool **Rating:** 4.5/5.0 stars **Reviewed by:** Tomás V. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2023 **What do you like best about Viafoura?** The most useful thing about Viafoura is that it helps in the connection between the journalistic team and the readers. Creating a community is key to the goals of a website. **What do you dislike about Viafoura?** The robot that pre-moderates comments can be a bit more specific when it comes to "censoring" some comments that do not include dangerous content to be reflected on the website, beyond the fact that it can later be exempted. **What problems is Viafoura solving and how is that benefiting you?** Viafoura is helping our web pages create a necessary back-and-forth with daily readers, something we didn't have before. ### 34. Fostering Engaging Audience Interaction **Rating:** 3.5/5.0 stars **Reviewed by:** Alicia B. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Viafoura?** I have had the pleasure of exploring Viafoura, and I must say, it's an intriguing platform that excels in promoting audience interaction like no other. Viafoura has found a way to create a digital space where audiences can seamlessly connect and engage with one another, and it's nothing short of impressive. **What do you dislike about Viafoura?** Regarding weight, the only aspect I could critique is the excessive use of stylesheets that are unnecessary but still have an impact on the site's performance. **What problems is Viafoura solving and how is that benefiting you?** The platform's ability to facilitate real-time conversations, discussions, and interactions among users is truly remarkable. Whether it's through comments, live chats, or community forums, Viafoura has harnessed the power of technology to bring people together and encourage meaningful engagement. **Official Response from Dalia Vainer:** > Alicia thank you so much for sharing your thoughts on Viafoura! Creating a space where connections flourish is what we're all about, and we're stoked that you've experienced this first-hand! Noted on the stylesheet feedback—appreciate you bringing it to our attention. We're constantly refining to ensure optimal site performance. Cheers! ### 35. Great product and the team **Rating:** 5.0/5.0 stars **Reviewed by:** Anna D. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Viafoura?** Proactive team of moderators and account managers **What do you dislike about Viafoura?** No significant drawbacks. It's quite easy to use **What problems is Viafoura solving and how is that benefiting you?** Online comment modaration ### 36. Very good tool **Rating:** 5.0/5.0 stars **Reviewed by:** Francisco A. A. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2023 **What do you like best about Viafoura?** Viafoura helps us build community. In particular, on the site where we have the tool, DaleAlbo, we used to have a forum and this helps us keep the community alive and create new bonds with the users. **What do you dislike about Viafoura?** I don't see any disadvantages, everything works quite well. **What problems is Viafoura solving and how is that benefiting you?** It benefits us to build community, to encourage the participation of our users. **Official Response from Dalia Vainer:** > Hello Francisco! Your comments are music to our ears! Building a community in DaleAlbo is what it's all about. We're glad everything is working well for you. Cheers! ### 37. Good communication, good product **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Newspapers | Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2024 **What do you like best about Viafoura?** Platform is great and the team are really helpful. Super easy to use, easy to implement, and can be integrated in a multitude of ways (although Viafoura obviously prefer certain implementations over others). **What do you dislike about Viafoura?** Can sometimes be a little pushy about things that they don't really have a right to have a say over **What problems is Viafoura solving and how is that benefiting you?** Moderation and user management ### 38. Very good user experience and integration **Rating:** 5.0/5.0 stars **Reviewed by:** River M. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Viafoura?** Very easy to use tool for both customers and users. **What do you dislike about Viafoura?** The integration was very easy and the interaction with users increased considerably. **What problems is Viafoura solving and how is that benefiting you?** By allowing easy interaction of users in the comments, the time spent on the site increased and therefore the impression of advertisements. ### 39. Great customer service and expertise. Fast turnaround. **Rating:** 4.0/5.0 stars **Reviewed by:** Annika T. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2023 **What do you like best about Viafoura?** They provide an elegant comment platform that encourages engagement and reactions from readers. **What do you dislike about Viafoura?** Sometimes their AI is too strict and bans comments that we would approve. The system is still learning. **What problems is Viafoura solving and how is that benefiting you?** We want to allow our readers to comment on our reporting. It creates engagement and loyalty to the news site. But we don't have the resources to monitor the platform 24/7. Thanks to Viafoura our readers still have access to a comment platform. **Official Response from Dalia Vainer:** > Hello Annika, thank you so much for the kind words! it's fantastic to hear that Viafoura is helping you maintain an active comment platform, allowing your readers to engage with your reporting. ### 40. Excellent platform to create a user community on an editorial content site **Rating:** 5.0/5.0 stars **Reviewed by:** Juan Manuel L. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2023 **What do you like best about Viafoura?** Super intuitive platform, both for the internal user and the end user. Very simple to integrate, configure, and manage, with a fabulous Customer Success team. **What do you dislike about Viafoura?** The algorithm that moderates the comments must continue to become more and more robust, although it performs its function very well!!! **What problems is Viafoura solving and how is that benefiting you?** It is one of the tools we have to increase user engagement, so that they visit the site more frequently due to their need to comment on an article or to be interested in the opinions of others. At the same time, it is another source of monetization through the ads that are interspersed among the comments. **Official Response from Dalia Vainer:** > Thank you very much for your kind words! There is no doubt that our Customer Success team is incredible, as is working with you and your team! We are excited to hear that Viafoura contributes to increasing engagement, time on page, and revenue for your organization. We are committed to continuing to grow this partnership! ### 41. Viafoura is a great technology partner **Rating:** 5.0/5.0 stars **Reviewed by:** Milind S. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Viafoura?** The people! Best Customer Experience team, tech expertise, partnership mindset to work with your business stakeholders **What do you dislike about Viafoura?** We had a successful product in web and were eagerly waiting to get the Mobile App SDK developed by Viafoura, they did not disappoint and we at the Star were the first to deploy the commenting SDK, easy to integrate. **What problems is Viafoura solving and how is that benefiting you?** Engagement with our audience through conversations is critical and viafoura commenting, moderation has been key to delivering **Official Response from Dalia Vainer:** > Hey Milind, thank you so much for the 5 stars! We're absolutely stoked to be on this journey with Star, and being a part of their story is truly exciting for the folks here at Viafoura. Developing the Mobile App SDK and being the first to deploy it at Star – now that's a highlight we're proud of! ### 42. One of the best tools for maximixing user engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Davide C. | Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2023 **What do you like best about Viafoura?** Viafoura is a complete set of essential tools, very easy to set up, to configure and to use. These tools are useful to improve the user experience on the page and maximize his/her engagement. More engagement means more time spent on page and more revenue for the publisher. The analysis of the raw data could be a great help for scientists to better understand users' behaviour and to feed and train look-alike models. **What do you dislike about Viafoura?** Nothing to dislike or relevant to issue. **What problems is Viafoura solving and how is that benefiting you?** One of the most interesting effect of using Viafoura is the improvement of the returning users, who come back to check the new interactions with their comments. **Official Response from Dalia Vainer:** > This made our day! We're thrilled to contribute to your revenue growth and provide valuable data analysis for better user understanding! Thank you for your partnership and we look forward to supporting your continued success! ### 43. User of Viafoura's moderation console **Rating:** 4.0/5.0 stars **Reviewed by:** William W. | Community Moderator, Enterprise (> 1000 emp.) **Reviewed Date:** February 09, 2023 **What do you like best about Viafoura?** The main upside of using Viafoura is that I am able to filter content based on what needs to be worked on as a priority. I am able to edit these filters however I see fit without having to delete an entire workspace and start over again. **What do you dislike about Viafoura?** Speaking on the moderation console specifically, I dislike the fact that you are unable to sort queues from newest to oldest as most of the time I need to be working on the most recent content first. To combat this, I can create a saved search which filters from newest to oldest, however I find saved searches to be clunky and slower in comparison. **What problems is Viafoura solving and how is that benefiting you?** Viafoura is making it easy for our moderation team to organise content and it allows us to prioritise our work, which ensures that we are staying on top of the most recent posts. It's customisable automatic moderation filter allows us to make the console our own and makes our lives easier while saving time, as it automatically removes comments which we would previously would had to track down and remove manually. **Official Response from Dalia Vainer:** > Hey William! Thank you for your valuable feedback on Viafoura's moderation console, these were super useful! We understand your thoughts on saved searches and are actively working on streamlining and improving their functionality. Our goal is to provide you with a faster and more efficient experience. Thank you for being a valued user of Viafoura! ### 44. Good moderation software with excellent customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Philippa L. | Enterprise (> 1000 emp.) **Reviewed Date:** February 06, 2023 **What do you like best about Viafoura?** The customer service is excellent. It's easy to get hold of someone to help us with queries and issues. Matthew and colleagues are keen to help, and often go beyond the call of duty to help us find solutions that go beyond what the tech does. **What do you dislike about Viafoura?** The user interface is not always intuitive. There are elements that don't seem to do anything but are still prominent, and other useful features that are hidden away. There are a couple of persistent bugs that affect some of our commenters, that have not been resolved. **What problems is Viafoura solving and how is that benefiting you?** We use Viafoura to prioritise post-moderation and to work through moderation queues in priority order. We didn't have the ability to prioritise in our previous solution. This has enabled our moderators to tackle the worst offenders on the most prominent articles, rather than spreading resources thinly across all content equally. Viafoura's automod is very valuable as it removes profanities automatically, freeing up our moderators to tackle more nuanced comments. ### 45. Excellent platform, good support **Rating:** 4.5/5.0 stars **Reviewed by:** Martin W. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2023 **What do you like best about Viafoura?** Onboarding process was very smooth and we hit our deadlines. Since launch, we have seen user engagement on the site increase - and we have not yet taken advantage of all tools provided by the platform. **What do you dislike about Viafoura?** None so far, product is performing very well. **What problems is Viafoura solving and how is that benefiting you?** Increasing user engagement, and providing a better user experience for people leaving comments on our website. Moderation tools are helping to keep the workload at a manageable level - which is a big step forward compared to our previous platform. **Official Response from Dalia Vainer:** > Thank you for your kind words! We're so thrilled that your onboarding process went smoothly and that you've experienced increased user engagement on your site. We're committed to continuously enhancing your experience with our platform and look forward to the continued growth of our partnership! ### 46. Amazing solution for comments ! **Rating:** 5.0/5.0 stars **Reviewed by:** Damien B. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Viafoura?** Great Customer Support (thanks Dave ;) ) and amazing solution to engage our readers. **What do you dislike about Viafoura?** Integration with external solutions for moderation that has some defaults. **What problems is Viafoura solving and how is that benefiting you?** Engage our reader Raise the amount of page views Monetization ### 47. Top notch auto-moderation and ease of integration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Publishing | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Viafoura?** The ease of use, ease of implementation, customer support and ease of integration with third party auth systems. **What do you dislike about Viafoura?** Admin panel and analytics panel could have better UX **What problems is Viafoura solving and how is that benefiting you?** Auto moderation, comment system, community building. ### 48. A great work team, always attentive to the customer. **Rating:** 4.5/5.0 stars **Reviewed by:** Juan Manuel A. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2023 **What do you like best about Viafoura?** It is a great social tool for the site, highly valued by our subscribers. What stands out about Viafoura beyond the great technology is the human team behind each project, helping us and always present for whatever we need. **What do you dislike about Viafoura?** I had some conflict with the analytical tool. The input is quite cumbersome and, having another account linked with the data provider, quick access is quite complicated. **What problems is Viafoura solving and how is that benefiting you?** The possibility of easily connecting our subscribers with the content, creating a community among them. Having an attentive support team and a tool that delivers everything promised and necessary for a news site. ### 49. Great partnership **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Publishing | Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2023 **What do you like best about Viafoura?** We have a had great results with Viafoura: Implementation of the Engagement Starter to help drive more registrations and more monetization opportunities 18% more user engagement since 2022 Very strong commenting community with 64% of comments as replies! **What do you dislike about Viafoura?** Nothing that I can think of. Our experience has been great. **What problems is Viafoura solving and how is that benefiting you?** Acquisition, retention and engagement of users and subscribers ### 50. Working with the Viafoura team has been an extremely enjoyable and productive experience so far. **Rating:** 4.5/5.0 stars **Reviewed by:** Jacob D. | Enterprise (> 1000 emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Viafoura?** I like their dedication to being on the cutting edge of their field, and we often find that they're the driving force behind many of our strategy initiatives. **What do you dislike about Viafoura?** I have not yet found something to dislike about working with Viafoura, in my experience. **What problems is Viafoura solving and how is that benefiting you?** Viafoura is helping us increase our registration numbers through ease of commenting and suggested initiatives, and helping our reporters become more comfortable working in the comment sections. The implementation and encouragement of the live blog feature has greatly helped our engagement and time on page, especially in our smaller markets who weren't familiar with these new features. ## Viafoura Discussions - [What does Viafoura do?](https://www.g2.com/discussions/what-does-viafoura-do) - [What are the features of Viafoura?](https://www.g2.com/discussions/what-are-the-features-of-viafoura) - [What is Viafoura?](https://www.g2.com/discussions/what-is-viafoura) - [What is Viafoura used for?](https://www.g2.com/discussions/what-is-viafoura-used-for) - [Has anyone implemented badging for Viafoura users?](https://www.g2.com/discussions/has-anyone-implemented-badging-for-viafoura-users) - 1 upvote - [View Viafoura pricing details and edition comparison](https://www.g2.com/products/viafoura/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+10%3A08%3A05+-0500&secure%5Bsession_id%5D=225f6afe-db8c-4630-93e1-6675324422b7&secure%5Btoken%5D=3036f8372dbe1db199883c7e496121cf1fa9cc83ae0faf3250a84176b608641a&format=llm_user) ## Viafoura Integrations - [Google Cloud BigQuery](https://www.g2.com/products/google-cloud-bigquery/reviews) - [Node.js](https://www.g2.com/products/node-js/reviews) - [Piano Audience](https://www.g2.com/products/piano-audience/reviews) - [WordPress.com](https://www.g2.com/products/wordpress-com/reviews) - [WordPress VIP](https://www.g2.com/products/wordpress-vip/reviews) ## Viafoura Features **Moderation** - AI Moderation - Moderation Tools - Comment Screening **Community Building** - Member Profiles - Email & Notifications - Member Discovery - Member Referrals - Community Spaces - Paid Memberships - Multimedia Sharing - Courses **Commenting Methods** - Text Commenting - Emotional Reactions **Community Improvement** - Gamification - Polls & Questions - Automation Rules **Customer Analytics** - Community Insights - Community Engagement Analytics - Downloadable Reports - ROI Tracking **Comment Analytics** - Emotion Analytics - User Analytics **Community Management** - Community Feeds & Discussions - Live Streaming - Chat & Messaging - Events Management - Admin Roles & Permissions **Agentic AI - Online Community Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Comment Features** - Location Tracking - Tagging - Emojis ## Top Viafoura Alternatives - [OpenWeb](https://www.g2.com/products/openweb/reviews) - 4.2/5.0 (19 reviews) - [Disqus](https://www.g2.com/products/disqus/reviews) - 4.0/5.0 (23 reviews) - [Influitive](https://www.g2.com/products/jigsaw-interactive-influitive/reviews) - 4.4/5.0 (388 reviews)