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Vendasta AI Platform

By Vendasta

4.5 out of 5 stars

How would you rate your experience with Vendasta AI Platform?

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Vendasta AI Platform Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise Vendasta's excellent customer support as prompt, professional, and instrumental in driving agency success. (6 mentions)
Users commend the helpful customer service that supports agencies in maximizing their clients' online presence effectively. (6 mentions)
Users value the business growth potential of Vendasta AI Platform, empowering agencies to enhance client success effectively. (4 mentions)
Users find the platform easy to use, appreciating its user-friendly interface that simplifies agency operations and maximizes value. (4 mentions)
Users appreciate the comprehensive software and personalized support from Vendasta, enhancing agency-client relationships and driving digital success. (4 mentions)
Users commend the excellent customer service of Vendasta, appreciating prompt support and tailored guidance from dedicated representatives. (3 mentions)
Users value the convenience of Vendasta, enabling efficient operations even amidst internal challenges and diverse vendor use. (2 mentions)
Users desire more limited customization options for personalized branding within the Vendasta AI Platform experience. (3 mentions)
Users experience occasional bugs on the Vendasta AI Platform, but fixes are generally prompt and effective. (2 mentions)
Users encounter occasional bugs on the Vendasta AI Platform, though the support team is responsive in resolving issues. (2 mentions)
Users express concerns about high pricing, feeling they wasted money on unnecessary tiers and options in Vendasta. (2 mentions)
Users express frustration with inadequate support, citing poor training and slow customer service responses as major issues. (2 mentions)
Users find the learning curve steep due to insufficient training and complexity of various services offered. (2 mentions)
Users find the limited features of Vendasta's tiered system frustrating and often seek better alternatives. (2 mentions)
Users note the poor training for support staff, leading to unfulfilled promises and frustrating experiences. (1 mentions)

Top Pros or Advantages of Vendasta AI Platform

1. Customer Support
Users praise Vendasta's excellent customer support as prompt, professional, and instrumental in driving agency success.
See 6 mentions

See Related User Reviews

Mary Ellen A.
MA

Mary Ellen A.

Small-Business (50 or fewer emp.)

4.0/5

"Vendasta can be the foundation for any Digital marketing Agency"

What do you like about Vendasta AI Platform?

Vendasta is a platform our company will always use. For us, it is foundational. We utilize the Snapshots for every prospect and have found partners i

WESTON H.
WH

WESTON H.

Small-Business (50 or fewer emp.)

5.0/5

"Vendasta's platform is a powerful, versatile tool to easily unlock an agency's full potential."

What do you like about Vendasta AI Platform?

The Vendasta Platform makes it easy to maximize the value an agency brings to it's clients. Through the comprehensive software product offerings, Vend

2. Helpful
Users commend the helpful customer service that supports agencies in maximizing their clients' online presence effectively.
See 6 mentions

See Related User Reviews

Mary Ellen A.
MA

Mary Ellen A.

Small-Business (50 or fewer emp.)

4.0/5

"Vendasta can be the foundation for any Digital marketing Agency"

What do you like about Vendasta AI Platform?

Vendasta is a platform our company will always use. For us, it is foundational. We utilize the Snapshots for every prospect and have found partners i

WESTON H.
WH

WESTON H.

Small-Business (50 or fewer emp.)

5.0/5

"Vendasta's platform is a powerful, versatile tool to easily unlock an agency's full potential."

What do you like about Vendasta AI Platform?

The Vendasta Platform makes it easy to maximize the value an agency brings to it's clients. Through the comprehensive software product offerings, Vend

3. Business Growth
Users value the business growth potential of Vendasta AI Platform, empowering agencies to enhance client success effectively.
See 4 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

2.5/5

"Expensive wholesale software"

What do you like about Vendasta AI Platform?

They offer many types of software and services to new agencies starting out.

Peter S.
PS

Peter S.

Mid-Market (51-1000 emp.)

5.0/5

"Brandon is great"

What do you like about Vendasta AI Platform?

I love our new POC at Vendasta, Brandon Kuse. He's knowledgable, approachable, and I appreciate his sales driven approach.

4. Ease of Use
Users find the platform easy to use, appreciating its user-friendly interface that simplifies agency operations and maximizes value.
See 4 mentions

See Related User Reviews

Mary Ellen A.
MA

Mary Ellen A.

Small-Business (50 or fewer emp.)

4.0/5

"Vendasta can be the foundation for any Digital marketing Agency"

What do you like about Vendasta AI Platform?

Vendasta is a platform our company will always use. For us, it is foundational. We utilize the Snapshots for every prospect and have found partners i

EC

Edden C.

Small-Business (50 or fewer emp.)

5.0/5

"A powerful and versatile tool for sales management"

What do you like about Vendasta AI Platform?

The user friendly interface that is easy to get started and maximize it value

5. Features
Users appreciate the comprehensive software and personalized support from Vendasta, enhancing agency-client relationships and driving digital success.
See 4 mentions

See Related User Reviews

WESTON H.
WH

WESTON H.

Small-Business (50 or fewer emp.)

5.0/5

"Vendasta's platform is a powerful, versatile tool to easily unlock an agency's full potential."

What do you like about Vendasta AI Platform?

The Vendasta Platform makes it easy to maximize the value an agency brings to it's clients. Through the comprehensive software product offerings, Vend

NF

Nate F.

Mid-Market (51-1000 emp.)

4.5/5

"They helped us to become multi-dimensional in serving our customers"

What do you like about Vendasta AI Platform?

Vendasta has helped our radio network become now just a 1-trick pony, but a comprehensive source for marketing and advertising to better serve our par

6. Customer Service
Users commend the excellent customer service of Vendasta, appreciating prompt support and tailored guidance from dedicated representatives.
See 3 mentions

See Related User Reviews

WESTON H.
WH

WESTON H.

Small-Business (50 or fewer emp.)

5.0/5

"Vendasta's platform is a powerful, versatile tool to easily unlock an agency's full potential."

What do you like about Vendasta AI Platform?

The Vendasta Platform makes it easy to maximize the value an agency brings to it's clients. Through the comprehensive software product offerings, Vend

NF

Nate F.

Mid-Market (51-1000 emp.)

4.5/5

"They helped us to become multi-dimensional in serving our customers"

What do you like about Vendasta AI Platform?

Vendasta has helped our radio network become now just a 1-trick pony, but a comprehensive source for marketing and advertising to better serve our par

7. Convenience
Users value the convenience of Vendasta, enabling efficient operations even amidst internal challenges and diverse vendor use.
See 2 mentions

See Related User Reviews

NF

Nate F.

Mid-Market (51-1000 emp.)

4.5/5

"They helped us to become multi-dimensional in serving our customers"

What do you like about Vendasta AI Platform?

Vendasta has helped our radio network become now just a 1-trick pony, but a comprehensive source for marketing and advertising to better serve our par

JP

Joseph P.

Small-Business (50 or fewer emp.)

4.5/5

"Vendasta puts everything under one roof"

What do you like about Vendasta AI Platform?

It allows our agence to operate relatively efficiently even with our own internal friction. The platform is not restrictive, but is very flexible, all

Top Cons or Disadvantages of Vendasta AI Platform

1. Limited Customization
Users desire more limited customization options for personalized branding within the Vendasta AI Platform experience.
See 3 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

2.5/5

"Expensive wholesale software"

What do you dislike about Vendasta AI Platform?

Their tiered system. I started out paying thousands of dollars in my first year thinking I couldnt white label my services. Found out the starter vers

WESTON H.
WH

WESTON H.

Small-Business (50 or fewer emp.)

5.0/5

"Vendasta's platform is a powerful, versatile tool to easily unlock an agency's full potential."

What do you dislike about Vendasta AI Platform?

I wish the business app could cosmetically tailored a little more to personalize the experience with clients using their inside sales teams to access

2. Bug Issues
Users experience occasional bugs on the Vendasta AI Platform, but fixes are generally prompt and effective.
See 2 mentions

See Related User Reviews

EC

Edden C.

Small-Business (50 or fewer emp.)

5.0/5

"A powerful and versatile tool for sales management"

What do you dislike about Vendasta AI Platform?

The occasional bug experienced particularly on desktop

JP

Joseph P.

Small-Business (50 or fewer emp.)

4.5/5

"Vendasta puts everything under one roof"

What do you dislike about Vendasta AI Platform?

As with any cloud-based software platform, there are occasional bugs, but the Vendasta team is continually improving things. They are pretty good abou

3. Bugs
Users encounter occasional bugs on the Vendasta AI Platform, though the support team is responsive in resolving issues.
See 2 mentions

See Related User Reviews

EC

Edden C.

Small-Business (50 or fewer emp.)

5.0/5

"A powerful and versatile tool for sales management"

What do you dislike about Vendasta AI Platform?

The occasional bug experienced particularly on desktop

JP

Joseph P.

Small-Business (50 or fewer emp.)

4.5/5

"Vendasta puts everything under one roof"

What do you dislike about Vendasta AI Platform?

As with any cloud-based software platform, there are occasional bugs, but the Vendasta team is continually improving things. They are pretty good abou

4. High Pricing
Users express concerns about high pricing, feeling they wasted money on unnecessary tiers and options in Vendasta.
See 2 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

2.5/5

"Expensive wholesale software"

What do you dislike about Vendasta AI Platform?

Their tiered system. I started out paying thousands of dollars in my first year thinking I couldnt white label my services. Found out the starter vers

Mary Ellen A.
MA

Mary Ellen A.

Small-Business (50 or fewer emp.)

4.0/5

"Vendasta can be the foundation for any Digital marketing Agency"

What do you dislike about Vendasta AI Platform?

We do not use their automations or CRM. There are just other companies out there that either make Integrations easier or unnecessary or just have mor

5. Inadequate Support
Users express frustration with inadequate support, citing poor training and slow customer service responses as major issues.
See 2 mentions

See Related User Reviews

Mary Ellen A.
MA

Mary Ellen A.

Small-Business (50 or fewer emp.)

4.0/5

"Vendasta can be the foundation for any Digital marketing Agency"

What do you dislike about Vendasta AI Platform?

We do not use their automations or CRM. There are just other companies out there that either make Integrations easier or unnecessary or just have mor

Roz S.
RS

Roz S.

Small-Business (50 or fewer emp.)

1.0/5

"Bloated with little margins for resale"

What do you dislike about Vendasta AI Platform?

They dont train their support very well, I think they spend all their time training people to sell sell sell. The make a lot of promoises they cant ke

6. Learning Curve
Users find the learning curve steep due to insufficient training and complexity of various services offered.
See 2 mentions

See Related User Reviews

NF

Nate F.

Mid-Market (51-1000 emp.)

4.5/5

"They helped us to become multi-dimensional in serving our customers"

What do you dislike about Vendasta AI Platform?

Since they offer so many various services, it can take a little while to get familiar with all of the options for your agency.

Roz S.
RS

Roz S.

Small-Business (50 or fewer emp.)

1.0/5

"Bloated with little margins for resale"

What do you dislike about Vendasta AI Platform?

They dont train their support very well, I think they spend all their time training people to sell sell sell. The make a lot of promoises they cant ke

7. Limited Features
Users find the limited features of Vendasta's tiered system frustrating and often seek better alternatives.
See 2 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

2.5/5

"Expensive wholesale software"

What do you dislike about Vendasta AI Platform?

Their tiered system. I started out paying thousands of dollars in my first year thinking I couldnt white label my services. Found out the starter vers

Mary Ellen A.
MA

Mary Ellen A.

Small-Business (50 or fewer emp.)

4.0/5

"Vendasta can be the foundation for any Digital marketing Agency"

What do you dislike about Vendasta AI Platform?

We do not use their automations or CRM. There are just other companies out there that either make Integrations easier or unnecessary or just have mor

8. Campaign Issues
Users note the poor training for support staff, leading to unfulfilled promises and frustrating experiences.
See 1 mentions

See Related User Reviews

Roz S.
RS

Roz S.

Small-Business (50 or fewer emp.)

1.0/5

"Bloated with little margins for resale"

What do you dislike about Vendasta AI Platform?

They dont train their support very well, I think they spend all their time training people to sell sell sell. The make a lot of promoises they cant ke

Vendasta AI Platform Reviews (429)

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Vendasta AI Platform Reviews (429)

View 1 Video Reviews
4.5
429 reviews
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G2 reviews are authentic and verified.
Mary Ellen A.
MA
Founder
Small-Business (50 or fewer emp.)
"Vendasta can be the foundation for any Digital marketing Agency"
What do you like best about Vendasta AI Platform?

Vendasta is a platform our company will always use. For us, it is foundational. We utilize the Snapshots for every prospect and have found partners in the Marketplace that are good and very easy to work with. I appreciate the advancements they are trying to make with tools like AI WebChat and AI Receptionist.

If I was new to launching an agency, Vendasta would be the first and only platform I would purchase. Review collected by and hosted on G2.com.

What do you dislike about Vendasta AI Platform?

We do not use their automations or CRM. There are just other companies out there that either make Integrations easier or unnecessary or just have more robust features. I also do not like Vendasta's billing for products and the cumbersome way to access who your being billed for and what product. I wish Customer Service was quicker to respond.

Onboarding and training is clunky - I wish there was a better way to really become a product expert. I took Bootcamp twice and still get twisted up on the different products. Review collected by and hosted on G2.com.

George L.
GL
Inductee
Small-Business (50 or fewer emp.)
"Reliable Platform That Drives Innovation and exceptional customer experiences"
What do you like best about Vendasta AI Platform?

Very solid platform, we rely on the platform to run our business and deliver solutions to our customers. Review collected by and hosted on G2.com.

What do you dislike about Vendasta AI Platform?

Lots going on and sometimes it’s hard to keep up with the development cycle and new features. Good problem to have as it helps us position our agency as innovative Review collected by and hosted on G2.com.

WR
Consultant
Small-Business (50 or fewer emp.)
"TRUST-A skill Vendasta puts into action for each and every project!"
What do you like best about Vendasta AI Platform?

Even when I have a "dumb question", the staff always treats me with professional answers and makes me feel like a valued client. Vendasta has a complete array of products and services that are at my disposal, to help me make my agency run smoothly and handle lots of services to offer my own clients. Review collected by and hosted on G2.com.

What do you dislike about Vendasta AI Platform?

I cannot think of anything that I dislike about Vendasta. They have always been there to help me with my platform, to help me navigate to where I need to go to solve my issues, and they have many resources, blogs, trainings, and help library to also help with my needs. THIS is a GREAT provider for my agency! Review collected by and hosted on G2.com.

EC
Sales manager
Small-Business (50 or fewer emp.)
"A powerful and versatile tool for sales management"
What do you like best about Vendasta AI Platform?

The user friendly interface that is easy to get started and maximize it value Review collected by and hosted on G2.com.

What do you dislike about Vendasta AI Platform?

The occasional bug experienced particularly on desktop Review collected by and hosted on G2.com.

JP
Regional Manager
Marketing and Advertising
Small-Business (50 or fewer emp.)
"Vendasta puts everything under one roof"
What do you like best about Vendasta AI Platform?

It allows our agence to operate relatively efficiently even with our own internal friction. The platform is not restrictive, but is very flexible, allowing us to even use vendors who are not a part of their eco-system. Vendasta is always improving, which is helpful on many levels, but given it's human nature to seek shiny objects, Vendasta helps us satisfy this with our clients in a way that is still congruent with their overlall marketing plan. Review collected by and hosted on G2.com.

What do you dislike about Vendasta AI Platform?

As with any cloud-based software platform, there are occasional bugs, but the Vendasta team is continually improving things. They are pretty good about fixing problems. And their support team generally responds within a day. Review collected by and hosted on G2.com.

Response from Vendasta Marketing of Vendasta AI Platform

"De-Frankenstein" – we couldn't have said it better ourselves! Thank you for the thoughtful review, Joseph. The team will be thrilled to hear you're enjoying your experience.

WESTON H.
WH
Owner
Small-Business (50 or fewer emp.)
"Vendasta's platform is a powerful, versatile tool to easily unlock an agency's full potential."
What do you like best about Vendasta AI Platform?

The Vendasta Platform makes it easy to maximize the value an agency brings to it's clients. Through the comprehensive software product offerings, Vendasta partnerships, and the customizable white label business app that is tailored for each client, Vendasta offers an agency the tools they need to make a powerful impact on their client's online presence day 1.

The platform is backed by a top-notch customer service team and each Agency has the ability to be coached along the way by their very own Vendasta representative. These representatives are very helpful in explaining how the software works. They offer valuable insights towards your Agency's target business niches and help formulate a game plan that is both cost effective for your agency and impactful for your clients. This drives results. Period. Review collected by and hosted on G2.com.

What do you dislike about Vendasta AI Platform?

I wish the business app could cosmetically tailored a little more to personalize the experience with clients using their inside sales teams to access the CRM and messaging features. (Client facing branding that includes the client logo with agency logo) Review collected by and hosted on G2.com.

NF
Digital Service Specialist/Account Executive
Mid-Market (51-1000 emp.)
"They helped us to become multi-dimensional in serving our customers"
What do you like best about Vendasta AI Platform?

Vendasta has helped our radio network become now just a 1-trick pony, but a comprehensive source for marketing and advertising to better serve our partners in today's digital economy. The products and services have been fantastic! The customer service has been very prompt and professional. I love using the all-in-one dashboard and now helping our partners to do the same. Review collected by and hosted on G2.com.

What do you dislike about Vendasta AI Platform?

Since they offer so many various services, it can take a little while to get familiar with all of the options for your agency. Review collected by and hosted on G2.com.

Verified User in Consulting
AC
Small-Business (50 or fewer emp.)
"Expensive wholesale software"
What do you like best about Vendasta AI Platform?

They offer many types of software and services to new agencies starting out. Review collected by and hosted on G2.com.

What do you dislike about Vendasta AI Platform?

Their tiered system. I started out paying thousands of dollars in my first year thinking I couldnt white label my services. Found out the starter version allows you to market your agency white labeled which saves money. I wasted too much money starting out when I should of have been on their starter/tier 1 account. I'm researching other options. Review collected by and hosted on G2.com.

Peter S.
PS
Digital Sales Manager
Mid-Market (51-1000 emp.)
"Brandon is great"
What do you like best about Vendasta AI Platform?

I love our new POC at Vendasta, Brandon Kuse. He's knowledgable, approachable, and I appreciate his sales driven approach. Review collected by and hosted on G2.com.

What do you dislike about Vendasta AI Platform?

So far it's great - still processing how to pitch all of this concisely, but I have been receiving all of the support I could ever need from Brandon. Review collected by and hosted on G2.com.

Roz S.
RS
Marketing Consultant
Small-Business (50 or fewer emp.)
"Bloated with little margins for resale"
What do you like best about Vendasta AI Platform?

I like that it has a dashboard for customers, I like the idea of what Vendasta is trying to do Review collected by and hosted on G2.com.

What do you dislike about Vendasta AI Platform?

They dont train their support very well, I think they spend all their time training people to sell sell sell. The make a lot of promoises they cant keep. Review collected by and hosted on G2.com.