Velaro Reviews & Product Details

Velaro Overview

What is Velaro?

Velaro is website live chat software built to support the unique needs of the enterprise. Leaders in e-commerce, higher education, health care, pharmaceuticals and more turn to Velaro’s integrated platform to optimize sales, deliver stellar service and dramatically improve rep productivity. Only Velaro offers Performance Management – a suite of in-depth analytics and reporting tools designed to drive agent excellence and customer satisfaction. Get real-time feedback, find coachable moments – and improve constantly.

Velaro Details
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Velaro Community
Product Description

Better engage your customers and other website visitors, increase online sales conversions, improve the efficiency of your customer service teams, and strengthen your brand.

Seller Details
Seller
Velaro, Inc.
Company Website
Year Founded
2000
HQ Location
Baltimore, MD
Twitter
@Velaro_Inc
1,236 Twitter followers
LinkedIn® Page
www.linkedin.com
21 employees on LinkedIn®
Chris F.
CF
Overview Provided by:
Chris Frascella
Director, Partner Marketing at Velaro
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Velaro Screenshots

Velaro Demo - Performance Management & Coachable Moments
Velaro Demo - Intelligent Routing with Advanced Workflow
Velaro Demo - Advanced Real-time Visitor Monitoring with Conversion Tracking
Velaro Demo - AB Testing
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Velaro Reviews

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Christopher B.
CB
General Manager
Marketing and Advertising
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

There are a number of things about Velaro chat I like. I would have to start with the ease of implementation. The code is very easy to apply to your site and the support team is always just one click away. I also like that Velaro offers both a client and web based version. We implemented the solution about a year ago and haven't looked back. Review collected by and hosted on G2.com.

What do you dislike?

The user license structure is named not concurrent. Meaning if you have two licenses and your name two users, regardless of their status (logged in or not) you cannot add any more users. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great Company, work very well with you. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are a customer service solution provider and needed to be able to provide online retail customer service for multiple companies. We were using a home grown version but found it difficult to support and keep current. Velaro takes all those headaches away. Review collected by and hosted on G2.com.

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Scott M.
SM
Consultant
Marketing and Advertising
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

It's a great low cost solution for a Magento Live Chat Extension. We were able to create branding & set up Velaro in time for holiday quickly. It only took us 3 days to implement and design the product for our website. Review collected by and hosted on G2.com.

What do you dislike?

There are so many features and customizations that Velaro can seem overwhelming at first. I would really suggest an online training session with a support person. Product was installed and had a few bugs at first. These were quickly addressed by Velaro and we have found both functionality and support exceptional Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The interface can be a little confusing, but it's a great tool and highly recommend using Velaro if you have Magento. Easy to integrate. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Velaro's click-to-chat and click-to-call solutions make it possible to communicate with your Web site visitors in real time. As a result, you will sell more and reduce your telephone support costs 5 to 1 compared to phone. Enhanced integration with major Give your Web site visitors the live help they deserve. Review collected by and hosted on G2.com.

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ET
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

As a Chat product, Velaro ticks all the right boxes.

It does cover all our needs.

It has a full web and a mobile optimized chat.

It allowed us to skin the chat window as per our needs.

The team from Velaro worked closely with us during the implementation phase and as a part of any support need that we had. Review collected by and hosted on G2.com.

What do you dislike?

I know Velaro works hard to make sure that there are no issues.

But if they find an issue that could potentially impact us, I would like a pro-active email communication. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use them for our onsite chat. We have proactive chat and customer initiated chat. Review collected by and hosted on G2.com.

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Louie B.
LB
Executive Vice President
Executive Office
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Velaro chat is an extremely cost-effective method of generating new leads for our franchise network. Review collected by and hosted on G2.com.

What do you dislike?

Some limitation with online reporting with current version. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Velaro chat allows our prospects another means of conveniently connecting with our business. It has become an important source of new leads - in addition to web-form and telephone leads. Review collected by and hosted on G2.com.

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Velaro Comparisons

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Velaro User Ratings

8.8
Ease of Use
Live Chat Average: 8.9
8.9
Quality of Support
Live Chat Average: 8.7
8.6
Ease of Setup
Live Chat Average: 8.8
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