Vanco Reviews & Product Details

I find that Vanco RevTrak Web Store is easy to setup for our public school district. We utilize the webstore for a variety of district events that require a registration fee, and RevTrak is a perfect solution to collecting those payments. Review collected by and hosted on G2.com.

There are times that we need to collect additional information for a purchase, and it is not always easy or intuitive to add the additonal fields to collect the data. In addition, finding the correct report that displays the payment information as well as the additional information that needed to be collected is not intuitive, but does exist. Review collected by and hosted on G2.com.

I do like the fewer steps feature. Our preschool parents use the app far more than our church members. Review collected by and hosted on G2.com.

History, specifically lack thereof! The tuition payments may or may not show up in the parent's history. I am refunding way too many tuition payments each month because they duplicate payments. I really wish we had a Vanco rep who would have contacted us and gone through the upcoming changes when the new sight rolled out. I have been told support is one way only. They respond when questions are asked, but there isn't any proactive representation. If we had a rep who could look at our usage and make intelligent suggestions based on our specific use, it would have eliminated many headaches. We asked the wrong question for years, before someone there offered to set up a "sub-account", which solved many of our issues. However, having a subaccount, setting up the new website/mobile app needed more information than what we were given. A representative who knew what we did and how we did it would have gone a long way to eliminate hours of frustrations I have had. Review collected by and hosted on G2.com.

The only thing I like is that we have an online giving platform. That is all. It is also integrated with another software that we use to track monetary and check giving, attendance, demographics, etc. Those two things are the only good things about it. Review collected by and hosted on G2.com.

It is not user friendly at all. The platform is looks outdated. We have it for our preschool parents and often cannot find their payments. And the landing page that we have for our payments looks terrible and is difficult to edit. Getting called back when you have a support issue can take a day or two.

When I try to look up a single individual to find their yearly contributions and/or preschool payments, it is confusing to find what I need. Review collected by and hosted on G2.com.