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Upper Reviews & Product Details

Upper Route Planner solves routing chaos with an intuitive platform that plans, optimizes, and dispatches routes for delivery and service businesses. Perfect for food delivery, pharmacy delivery, courier services, inspection, cleaning, maintenance, HVAC, and waste management companies, Upper enhances operational efficiency and reliability. Trusted by thousands of businesses, Upper helps improve delivery times, reduce costs, and elevate customer satisfaction. Our mission is to empower companies to achieve seamless operations and exceptional service every day. Simply Add Stops > Assign Drivers > Optimize > Dispatch!

Seller

Upper

Languages Supported

English

Product Description

Whether you’re managing a fleet of delivery drivers or coordinating service technicians, Upper Route Planner helps you optimize your routes to save time and money. Designed for industries like food delivery, pharmacy delivery, courier services, inspection, cleaning, maintenance, HVAC, and waste management, Upper efficiently plans routes with multiple stops from A to Z. Streamline your operations, reduce costs, and deliver exceptional customer satisfaction with Upper Route Planner.

Overview by

Manas Ronghe

Pricing

Pricing provided by Upper.

Essential

$40.00

3 User Per Month

Growth

$48.00

5 Users Per Month

View More Pricing Information

Top-Rated Alternatives

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Upper Media

Get a bird’s-eye view with Upper’s Dashboard: see all active routes on one screen, get updates on recent deliveries, and track the progress of all stops—all in one place.

Easily import stops or add them manually. Set constraints like time windows, delivery instructions, priorities, and driver preferences. Then, click Optimize—it’s that simple.

Monitor your fleet in real-time with GPS tracking. Instantly view driver locations, route progress, and estimated arrival times to maintain smooth, efficient operations.

Upper Demo - Send automated customer notifications

Automate email and SMS updates, customize messages to your needs, and stop "Where is the driver?" inquiries.

Eliminate paperwork and ensure seamless delivery confirmation with digital proof of delivery

Upper Demo - Upper's reports and analytics

Get insights into route efficiency, driver performance, and on time delivery rates for better optimization.

Upper Reviews (11)

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Andrew V.

Administrator

Small-Business (50 or fewer emp.)

1/13/2025

"We are a small company. The software is easy to manage and a great value for our subscription price"

5/5

What do you like best about Upper?

Upper allows us to import our Customers/Stops easily with from Excel and then utilize the software to efficiently route our drive. The software verifies the addresses for us. Also, their customer service is excellent and responsive. Our business is seasonal so we only use the app for those months and than cancel our subscription and renew the next year. This is our 3rd year using Upper and each year they have made improvements. Review collected by and hosted on G2.com.

What do you dislike about Upper?

Upper meets our needs. If they could offer pricing based on the size of our business (3 team members in our business), that would be nice. Review collected by and hosted on G2.com.

Verified User in Real Estate

Small-Business (50 or fewer emp.)

8/15/2024

"Perfect Fit for Our Ever-Changing Routing Needs"

5/5

What do you like best about Upper?

Upper has been a lifesaver for managing our daily routes. It’s super easy to adjust routes on the fly, which is crucial for us because our schedule changes all the time. The interface is intuitive, and even our less tech-savvy drivers picked it up quickly. Plus, the customer service is top-notch—they’ve been really responsive whenever we’ve had a question. Review collected by and hosted on G2.com.

What do you dislike about Upper?

One thing that would be nice is if there was an automatic way to schedule an uninstallation 10 days after an installation, but I know that’s a pretty specific need for our business. Review collected by and hosted on G2.com.

What problems is Upper solving and how is that benefiting you?

Upper has really simplified our routing process. Before, we were juggling multiple tools just to keep track of our daily installs and removals. Now, everything’s in one place, and we can easily adjust routes as new jobs come in. It’s saved us so much time and reduced the stress of managing last-minute changes. Our drivers love how straightforward it is, and our clients appreciate the timely updates. Review collected by and hosted on G2.com.

Tushar C.

Chief Technology Officer(CTO)

Small-Business (50 or fewer emp.)

8/24/2024

"One stop solution for the delivery ops management."

5/5

What do you like best about Upper?

With Upper, our delivery ops headache has been resolved. It simplifies a way to find the best route, real time tracking of the individual delivery and hassle free delivery acknowledgemet process(ePoD). It not only reduces our route planning and delivery management efforts but also reduces the cost associated with it cosidering the scale of delivery service. Review collected by and hosted on G2.com.

What do you dislike about Upper?

More customization while route planning is appreciated and support for more features in mobile application compared to web will be more helpful. Review collected by and hosted on G2.com.

sneha d.

Product Owner

Small-Business (50 or fewer emp.)

7/2/2024

"Transforming Our Delivery Operations with Upper Route Planner"

4.5/5

What do you like best about Upper?

What I love most about Upper Route Planner is its real-time tracking. It changed how we manage our deliveries, now we can see where our drivers are without buying any additional hardware. Also, the Import spreadsheet feature is good for us, as we have all data on Excel, which we just drag to Upper. Review collected by and hosted on G2.com.

What do you dislike about Upper?

Honestly, I haven't found anything to dislike. Sometimes it gets a bit slow, but when I contacted Support, they were able to help me troubleshoot. Review collected by and hosted on G2.com.

What problems is Upper solving and how is that benefiting you?

Route planning was a nightmare for us, with lots of manual work on Google Maps. Now, with automatic route optimization, we save a lot of time and fuel. The real-time tracking keeps us updated on our drivers and helps us fix problems quickly. The proof of delivery feature with photos and signatures brings transparency for our end customers. Review collected by and hosted on G2.com.

Nischal J.

Business Development (Founding Member)

Small-Business (50 or fewer emp.)

6/18/2024

"Optimize Deliveries Instantly!"

5/5

What do you like best about Upper?

I really like Upper's comprehensive route optimization, which significantly enhances the efficiency of our deliveries. The tracking feature offers real-time tracking and overall visibility of our delivery process. Also, the integration with Shopify makes it a perfect tool to make the entire process much smoother and more efficient. Customer support is also a standout feature. Review collected by and hosted on G2.com.

What do you dislike about Upper?

They can improve by providing more customization options for route planning. Review collected by and hosted on G2.com.

What problems is Upper solving and how is that benefiting you?

Upper solves several challenges in delivery operations. The route optimization increases the no. of deliveries & reduces the fuel costs. The proof of delivery (ePOD) process reduces disputes and improves customer trust. Overall for us, it improved our delivery efficiency while reducing costs and enhancing customer satisfaction. Review collected by and hosted on G2.com.

Verified User in Food & Beverages

Small-Business (50 or fewer emp.)

5/28/2024

"Upperinc Optimized Our Grocery Deliveries Perfectly."

5/5

What do you like best about Upper?

Upperinc offers highly accurate route planning and real-time tracking. The error rate is low, and the system is very user-friendly. We previously used apps that had frequent issues with delivery accuracy, but Upperinc’s precise tracking and simple interface have made a big difference. Review collected by and hosted on G2.com.

What do you dislike about Upper?

The only drawback is the limited customization options for reports. The current options are good, but more flexibility would be better. Review collected by and hosted on G2.com.

What problems is Upper solving and how is that benefiting you?

We previously used manual methods and other apps, which led to inefficiencies and high fuel costs. With Upperinc, our drivers are more efficient, completing deliveries faster and with fewer mistakes. New drivers learn quickly, and the proof of delivery feature keeps everything on track. Upperinc has made our grocery delivery service smoother and more reliable. Review collected by and hosted on G2.com.

Verified User in Computer Networking

Small-Business (50 or fewer emp.)

7/12/2022

"Great Rout Planner"

5/5

What do you like best about Upper?

Tips. Easy to export the planned routes in the form of an Excel sheet Review collected by and hosted on G2.com.

What do you dislike about Upper?

All their features were good. No dislikes! Review collected by and hosted on G2.com.

Jason D.

marketing director

Small-Business (50 or fewer emp.)

9/20/2022

"Excellent development of functions our company needed!"

5/5

What do you like best about Upper?

Manas and his Team are attentive, positive and always willing to help solve our company's ever-changing needs to get our service and install teams on the road and back home on time with maximum travel efficiency. They are out of the box thinkers when it comes to our vision on how we can best use their software. Review collected by and hosted on G2.com.

What do you dislike about Upper?

frequent pop-up chats in the portal is probably the only negative. Review collected by and hosted on G2.com.

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

7/13/2022

"Very good App! Helped me organize my deliveries in the most optimal way"

4/5

What do you like best about Upper?

Upper Inc planner took our excel sheets that we used before and upload in a seamless ways. There was no extra setup cost of this migration. Their customer support team was soo responsive during the whole migration process. Review collected by and hosted on G2.com.

What do you dislike about Upper?

Learning a new software can have a learning curve. Their maps was slightly slow in the initial days, but their customer support was super helpful to fix that issue in the next release. Review collected by and hosted on G2.com.

Recommendations to others considering Upper:

Usability and communications with clients and drivers are very easy through this app. Having tools that educate clients and set expectations very clear. Review collected by and hosted on G2.com.

What problems is Upper solving and how is that benefiting you?

we specifically solved planning and optimizing the multi-stop routes as we have more than 235 stopes per route. All these were done with collect proof of delivery option. Review collected by and hosted on G2.com.

Verified User in Arts and Crafts

Small-Business (50 or fewer emp.)

7/17/2022

"Great multi-stop route planner"

4.5/5

What do you like best about Upper?

Upper route planner is suitable for pick up and delivery routes for field delivery drivers. It is helpful for us during multi-stop planning thereby increasing productivity and reducing cost. Review collected by and hosted on G2.com.

What do you dislike about Upper?

Sometimes we have slow optimization speed and low optimization quality in planning longer routes. In some cases there is very less ability to adjust already planned routes. Review collected by and hosted on G2.com.