--- title: Upper Reviews meta_title: 'Upper Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 11 reviews by the users' company size, role or industry to find out how Upper works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 11 scale: '5' date_modified: '2026-07-13' parent_category: name: Distribution url: https://www.g2.com/categories/distribution --- # Upper Reviews **Vendor:** Upper **Category:** [Route Planning Software](https://www.g2.com/categories/route-planning-software) **Average Rating:** 4.8/5.0 **Total Reviews:** 11 ## About Upper Upper Route Planner solves routing chaos with an intuitive platform that plans, optimizes, and dispatches routes for delivery and service businesses. Perfect for food delivery, pharmacy delivery, courier services, inspection, cleaning, maintenance, HVAC, and waste management companies, Upper enhances operational efficiency and reliability. Trusted by thousands of businesses, Upper helps improve delivery times, reduce costs, and elevate customer satisfaction. Our mission is to empower companies to achieve seamless operations and exceptional service every day. Simply Add Stops \> Assign Drivers \> Optimize \> Dispatch! ## Upper Pros & Cons **What users like:** - Users commend Upper for its **efficient delivery management** , simplifying routing and enhancing overall operational effectiveness. (3 reviews) - Users value the **efficient route optimization** of Upper, enhancing delivery performance and simplifying logistics management. (3 reviews) - Users admire the **excellent and responsive customer support** from Upper, enhancing their overall experience with the software. (2 reviews) - Users highlight the **easy Excel import feature** in Upper, streamlining customer data management and routing efficiency. (2 reviews) - Users appreciate the **ease of use** of Upper, enabling efficient routing and hassle-free delivery management. (2 reviews) - Users appreciate the **easy integrations** of Upper, enhancing delivery management and overall efficiency with platforms like Shopify. (2 reviews) - Efficiency (2 reviews) - Features (2 reviews) - Location Tracking (2 reviews) - Real-Time Data (2 reviews) **What users dislike:** - Users desire more **customization options** in Upper for enhanced route planning and mobile app features. (2 reviews) - Users desire more **customization and features** in Upper, especially for the mobile application versus the web experience. (1 reviews) - Users desire more **limited features** in Upper, especially for customization in route planning and mobile app support. (1 reviews) - Users desire more **customization options** and features in the mobile app for better route planning. (1 reviews) - Users desire **more mobile features** for better customization and route planning, highlighting current limitations of the app. (1 reviews) - Poor Customer Support (1 reviews) - Poor Customization (1 reviews) - Slow Performance (1 reviews) - Slow Service (1 reviews) ## Upper Discussions - [What is Upper Inc. - Route Planner used for?](https://www.g2.com/discussions/what-is-upper-inc-route-planner-used-for) - [View Upper pricing details and edition comparison](https://www.g2.com/products/upper-inc-upper/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-16+19%3A01%3A54+-0500&secure%5Bsession_id%5D=f13b5c97-9557-4f69-9347-412410f233dd&secure%5Btoken%5D=6c6b6903a430e9ec971afdc904050e6a1fad47880d230d3bb2525c649de3d4fe&format=llm_user) ## Upper Features **Routing** - Master Routing - Default Routes - Route Assignment **Vehicle Management** - Inventory - Fuel Management - Maintenance - Vehicle Tracking **Vehicle Tracking** - Alerts - Locations - Fuel Consumption - Geofencing **Route Planning** - Route optimizing - Dynamic Routing - Scheduling - ETA **Dispatching** - Route optimization - Auto dispatch - Order management **ELD Compliance** - Hours Logged - Preventive Maintenance - DVIR - Offline Access **Generative AI** - AI Image-to-Text **Trip Management - Non-Emergency Medical Transportation (NEMT)** - Dispatching - Route Optimization - Trip Customization - Scheduling - Real Time updates **Before the Job** - Calendar - Dispatch - Roles **Scheduling** - Master Schedule - Constraints - Adjustments - ETA **Driver Management ** - Onboarding - Safety - Driver Tracking - Driver Behavior **Deliveries** - ETAs - Proof of delivery - Route Optimization **Driver Tracking** - Alerts - Mileage - Performance - ETAs **Analytics** - Predictive analytics - Management dashboard - Costs **Customer portal** - Status updates - Real-time driver tracking - Customer communication - Customer feedback - Delivery customization **Dashcam** - Automatic Incident Detection **Fleet and Driver Management - Non-Emergency Medical Transportation (NEMT)** - Real-Time Vehicle Tracking - Fleet Maintenance - Driver’s Performance **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **Optimization** - Priorities - Real Time - Dynamic Routing **Analytics** - Vehicle Performance - Driver Performance - Cost **Payments** - Sales orders - Recieve payments **Driver tools** - Delivery rescheduling - Proof of delivery - Onboarding - Adaptive deliveries **Financial Management - Non-Emergency Medical Transportation (NEMT)** - Billing and Invoicing **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Analytics** - Performance - Time & Costs - Productivity **Analytics** - Vehicle Performance - Driver Performance - Costs **Route accounting** - Direct store distribution - Pre-sales - Delivery confirmation **Reports** - Delivery metrics **Reporting and Insights - Non-Emergency Medical Transportation (NEMT)** - Regulatory Compliance - Passenger Feedback - Reports and Analytics **Agentic AI - Fleet Tracking** - Proactive Assistance - Decision Making **Agentic AI - Fleet Management** - Proactive Assistance - Decision Making - Multi-step Planning - Collision Detection - Natural Language Interaction - Facial Recognition **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Generative AI - Fleet Management** - Text Summarization ## Top Upper Alternatives - [Verizon Connect](https://www.g2.com/products/verizon-connect/reviews) - 3.8/5.0 (948 reviews) - [Samsara](https://www.g2.com/products/samsara/reviews) - 4.5/5.0 (4,768 reviews) - [Motive](https://www.g2.com/products/motive-technologies/reviews) - 4.4/5.0 (3,112 reviews)