Uber Eats for Merchants

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4.0 out of 5 stars

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Uber Eats for Merchants Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

11 months

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Uber Eats for Merchants Reviews (183)

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Reviews

Uber Eats for Merchants Reviews (183)

View 1 Video Reviews
4.0
184 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the wide variety of restaurants and the ease of ordering with Uber Eats for Merchants. The platform is valued for its convenience, allowing merchants to reach a larger customer base while managing orders efficiently. However, many reviews note that high commission fees can impact profit margins.

Pros & Cons

Generated from real user reviews
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JS
PM
Small-Business (50 or fewer emp.)
"Great for food at work or at home!"
What do you like best about Uber Eats for Merchants?

ability to order healthy food at reasonable prices. Review collected by and hosted on G2.com.

What do you dislike about Uber Eats for Merchants?

refund policy is poor, I have had two bad experiences where I haven't received refunds. Review collected by and hosted on G2.com.

Verified User in Construction
GC
Small-Business (50 or fewer emp.)
"Great Service"
What do you like best about Uber Eats for Merchants?

I love that you don’t have to pay a delivery fee if you order food from where a nearby carrier is already going to pick up for somebody else. I also like the $5 promotion for signing up, it convinced me to finally use the app and I loved it! Review collected by and hosted on G2.com.

What do you dislike about Uber Eats for Merchants?

It is difficult to get a refund on the food if for example the food is horrible or not as advertised. Review collected by and hosted on G2.com.

Sri A.
SA
Systems Engineer
Enterprise (> 1000 emp.)
"Thw Best food apk which provides more offers than other apps "
What do you like best about Uber Eats for Merchants?

The only mobile application where the customers can chat with delivery Boys regarding food delivery. Biryani @69 is available in metro cities Review collected by and hosted on G2.com.

What do you dislike about Uber Eats for Merchants?

Now a days the promotions are really decreased. It was not like earlier.

Expecting more promotions in next. Review collected by and hosted on G2.com.

Poojith J.
PJ
Business Development Executive
Mid-Market (51-1000 emp.)
"user friendly ,pocket friendly, delivery on time"
What do you like best about Uber Eats for Merchants?

regular offers,attractive deals,collection of restaurents Review collected by and hosted on G2.com.

What do you dislike about Uber Eats for Merchants?

payment method in uber eats does not not have cash on delivery option Review collected by and hosted on G2.com.

Verified User in Food & Beverages
GF
Enterprise (> 1000 emp.)
"Some experiences leave a bit to be desired"
What do you like best about Uber Eats for Merchants?

The app is very easy to use, and when working properly is spot on Review collected by and hosted on G2.com.

What do you dislike about Uber Eats for Merchants?

There were a few occasions when the app failed and you could not find out where to deliver the food. Also picking up food can be very frustrating when the restaurant is not ready, people are clueless or just waiting in general. One time I was told they don't start preparing until you show up to pick up because Uber drivers took to long to show up at times. Review collected by and hosted on G2.com.

Verified User in Utilities
GU
Small-Business (50 or fewer emp.)
"For the foodies."
What do you like best about Uber Eats for Merchants?

Best online food delivery app with on time delivery and excellent offers. Delivery charges are cheap. Food is in good quantity and quality. And the offers are very much impressive. Trust of uber. Good customer service and polite delivery boys. Review collected by and hosted on G2.com.

What do you dislike about Uber Eats for Merchants?

Less amount of delivery options compared to the competitors. Need to expand the network. Review collected by and hosted on G2.com.

Sukesh  N.
SN
Senior Database Administrator
Enterprise (> 1000 emp.)
"Easy to order food online using Swiggy and it is mose recommended one"
What do you like best about Uber Eats for Merchants?

Are you lazy to prepare food?Order food online from Uber eats.

We can order food online from the restaurants we like.

There is option to pickup order from the restaurants.

We get off or cashback on food orders through various payment apps.

Few delivery boys deliver food fast and the food quality will be good.

Overall they provide good customer service .

I highly recommend using Uber eats whenever you order food. Review collected by and hosted on G2.com.

What do you dislike about Uber Eats for Merchants?

Sometimes I get payment failures whenever any new payment gateway is introduced and it should be avoided from the customer service prospective because so many other apps provide similar service and you have to be the best.

Sometimes the delivery of food gets delayed and delivery boys report silly reasons like traffic or other reasons. Review collected by and hosted on G2.com.

Jennifer C.
JC
Freelance Writer
Small-Business (50 or fewer emp.)
"A Mixed Bag"
What do you like best about Uber Eats for Merchants?

Restaurants that do not employ their own drivers can deliver to customers like me who enjoy a wide array of food. For someone who cannot eat all the typical stuff that comes via delivery, having these expanded options is nice. Review collected by and hosted on G2.com.

What do you dislike about Uber Eats for Merchants?

What I dislike is that Uber Eats is basically only trending in larger cities. Even small and moderately-sized cities are slow to see progress from Uber Eats. Also, there are quite a few factors that can slow down the speed of delivery. And, having been a driver myself for UE, the software is not without its issues. Review collected by and hosted on G2.com.

TS
System engineer
Enterprise (> 1000 emp.)
"One best food ordering online app"
What do you like best about Uber Eats for Merchants?

The quality of the food is what we like the most. It will be hot and leakproof even after the delivery is done. All the restaurant will be listed in the app. We dont need to enter the current location also. With the GPS present location is auto detected. Online valet is soo well mannered. Review collected by and hosted on G2.com.

What do you dislike about Uber Eats for Merchants?

App stops abruptly sometimes. And if app the stopped we need to select items from first. Less offers are given. Review collected by and hosted on G2.com.

Alicia G.
AG
Manager Network Engineer Shoreside
Enterprise (> 1000 emp.)
"Theft don’t use Uber eat"
What do you like best about Uber Eats for Merchants?

Before they stole from me? I though about it as a good idea. Keep working and not worry about food. We did not know they were theft and liers. I hope many people read this and don’t use them. Review collected by and hosted on G2.com.

What do you dislike about Uber Eats for Merchants?

Theft they are thefts.... do not use this app. I talked to the driver and asked them to leave the food with security. Driver lied saying that he waited for me 5 min and the. steal my money and food. Uber eat did not recognize it and did nothing. Even though I used the app chat to talk to this person. Review collected by and hosted on G2.com.

Questions about Uber Eats for Merchants? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

Chamara J.
CJ
Chamara Jayasinghe
Last activity almost 6 years ago

how do i add promo codes without clicking banners

Verified User
G2
Verified User
Last activity almost 3 years ago

How to get satisfaction when no lunch is coming?

Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

11 months

Average Discount

22%

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