--- title: Uber Eats for Merchants Reviews meta_title: 'Uber Eats for Merchants Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 184 reviews by the users' company size, role or industry to find out how Uber Eats for Merchants works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 184 scale: '5' date_modified: '2026-08-09' parent_category: name: On-Demand Delivery url: https://www.g2.com/categories/on-demand-delivery --- # Uber Eats for Merchants Reviews **Vendor:** Uber **Category:** [Food Delivery Software](https://www.g2.com/categories/food-delivery-software) **Average Rating:** 4.0/5.0 **Total Reviews:** 184 ## About Uber Eats for Merchants Uber Eats is the easy way to get the food you love delivered ## Uber Eats for Merchants Pros & Cons **What users like:** - Users appreciate the **efficiency of online ordering** through Uber Eats, easily tracking orders, issues, and promotions. (1 reviews) ## Uber Eats for Merchants Reviews ### 1. Effortless Order Management and Expanded Reach for Merchants **Rating:** 4.0/5.0 stars **Reviewed by:** Wil T. | Violence Response Team Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 30, 2025 **What do you like best about Uber Eats for Merchants?** What I like best about Uber Eats for Merchants is the convenience and reach it provides. The platform makes it easy to manage orders, track performance, and connect with a large customer base without needing extensive additional infrastructure. Real-time order notifications, clear reporting, and flexible menu management help streamline operations, reduce errors, and improve efficiency, allowing more time to focus on quality and customer service. **What do you dislike about Uber Eats for Merchants?** The most significant drawback is the high commission and service fees, which can substantially reduce profit margins. Additionally, merchants have limited control over delivery issues, yet may still receive negative feedback for delays or errors outside their control. Customer support can sometimes be slow to resolve issues, and frequent promotions or discounts may feel necessary to stay competitive, further impacting **What problems is Uber Eats for Merchants solving and how is that benefiting you?** Uber Eats for Merchants provides increased visibility and access to a large customer base, helping drive additional orders without the need for significant marketing efforts. The platform is easy to use, offers real-time order tracking, and streamlines online ordering and payment processing, which improves operational efficiency and customer reach. ### 2. Uber Eats Personal Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2023 **What do you like best about Uber Eats for Merchants?** What I find the most helpful about Uber Eats is the fact that you can have your food delivered to you regardless of where you are/what you are doing. It is great on busy days when I am at the office an unable to get away to go get/pick up food. **What do you dislike about Uber Eats for Merchants?** There is not too many things I dislike about Uber Eats other than the fact that sometimes the driver/person who is picking up my food, will cancel last minute and I am forced to find someone else, thus prolonging the process and my wait time. I also wish there were more options/restaurants in my area. **What problems is Uber Eats for Merchants solving and how is that benefiting you?** Uber Eats is helping me solve the problem of being able to get food delivered whenever I am personally too busy, or unable, to go get it myself. I love that I am able to speak/interact with the person who is getting it for me, as well. ### 3. Convenient but hit or miss **Rating:** 3.5/5.0 stars **Reviewed by:** Angie - C. | Clinical Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2022 **What do you like best about Uber Eats for Merchants?** Im a real fan of how convenient it is to order food from a large selection of places and get it delivered to your door rather than being limited to only the places that offer delivery. They make it really easy to order on the app and your information auto saves to make check out fast every time. **What do you dislike about Uber Eats for Merchants?** My major issue is communication between the delivery driver and the customer. We are not given a number to allow us to contact the delivery driver if there are any issues or if there were any mistakes made during the check-out process. It has happened multiple times in which I make an order, and it isn't left at my door. It gets delivered to my neighbor or left in a different part of the building, and there is no way for me to contact the driver. I'm left to wait until they contact me if they don't just drop off my order anywhere and leave. I also can't leave a review until the app prompts me to, and the Uber Eats customer service is not helpful. **Recommendations to others considering Uber Eats for Merchants:** Be very specific when typing delivery instructions and make sure the home address number is visible from the outside to avoid issues. **What problems is Uber Eats for Merchants solving and how is that benefiting you?** As a mom, it gets tough to go out with kids to pick up food, and uber eats makes it easy to stay home and order from the tips of your fingers in seconds. It also becomes a hassle in bad weather especially living in Chicago, where the weather is so unpredictable, and it can get below zero degrees outside. Not to mention times have changed with Covid 19 and so many people being exposed to the virus. Staying home and away from crowds is vital and uber eats makes that possible. ### 4. Uber Eats **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Uber Eats for Merchants?** Promos and Discounts for my favorite restuarants. **What do you dislike about Uber Eats for Merchants?** The promos do not always work! And when you call someone about it - it so hard to speak to someone. **What problems is Uber Eats for Merchants solving and how is that benefiting you?** The only benefit I see is the Uber points and reward programs ### 5. Best for food delivery **Rating:** 4.0/5.0 stars **Reviewed by:** Ajoob s. | Associate Production , Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2022 **What do you like best about Uber Eats for Merchants?** Uber eats is best for ordering food and get delivered at the doorstep on right time. Had a wide variety of restaurants in their list with varieties of dishes. Can easily get connected to customer service for any support. **What do you dislike about Uber Eats for Merchants?** The user interface for the uber eats is not user friendly. It will be better to improve for better reach. **What problems is Uber Eats for Merchants solving and how is that benefiting you?** Helps us to order food during work time without visiting and waiting at the restaurant. Helps to save a lot of time. ### 6. Great for my staff to order what they want on the spot. Great for late nights at work. **Rating:** 3.5/5.0 stars **Reviewed by:** Nicko P. | a, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2021 **What do you like best about Uber Eats for Merchants?** that my staff can pick for themselves on what they would like to eat. some have a Diet to follow and most places have an option to meet their diet. also there're long days and will need to order late and will need late night options. **What do you dislike about Uber Eats for Merchants?** i dislike the pricing for the full order. the price is jacked up for food and for delivery. its almost an arm and a leg for 9 of my staff members. **Recommendations to others considering Uber Eats for Merchants:** Be sure to look for deals on the app. **What problems is Uber Eats for Merchants solving and how is that benefiting you?** easy way to feed my staff on the spot and give more options for food in the area. Also keeps my employees happy. Also for my late night drinker because my theater doesn't serve food but we allow it in the lobby . ### 7. Get Your food delivered at a Tap of the finger **Rating:** 4.0/5.0 stars **Reviewed by:** Hetali Patel P. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2020 **What do you like best about Uber Eats for Merchants?** The Uber Eats has the vast majority of the restaurants listed in its application. It is very good source to choose the foods from. The user interface is very good. In uber eats we can also track the food delivery guys on the fly. Also , if there is an issue with the food quality, it gets resolved and refund is credited within 2-3 days maximum. **What do you dislike about Uber Eats for Merchants?** The delivery time is slightly higher than compared to the others. Possible reason could be that the delivery guys are mostly 4 wheelers drivers. No complaints about the Quality of service. Sometimes it is very hard to get the desserts or equivalent items in time which needs to be stay cold all the time before consumption, so if the delivery is made late, then the lavishness of the food is lost. **What problems is Uber Eats for Merchants solving and how is that benefiting you?** Food ordering in Bulk for employees or the Company get-together. The most beneficial thing is that we don't have to spare a time for one-two employees for getting the food from the store itself. The delivery is made by the delivery guys. The promotional offers also saves us a penny in terms of the ependiture. ### 8. If you need food delivery, it's a pretty slick solution with a solid list of options. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2020 **What do you like best about Uber Eats for Merchants?** What I liked best was that I could pre-schedule the order, making sure that it took place ontime. **What do you dislike about Uber Eats for Merchants?** It's a bit more expensive, but is extremely convenient and saves you time. **Recommendations to others considering Uber Eats for Merchants:** Their tech is great from top to bottom. They also have a solid list of options within the app. Great solution. **What problems is Uber Eats for Merchants solving and how is that benefiting you?** Just schedule what you need when you need it and you are able to get back to doing more important things. ### 9. Good solution for lunch and birthday and other celebrations **Rating:** 4.0/5.0 stars **Reviewed by:** Pietro B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2020 **What do you like best about Uber Eats for Merchants?** Simple order by smartphone - employees can choose their favorite meal and restaurant. The picker and driver delivers quite fast. The employee is satisfied and we don't have to be dependent of other external services, that are not always available and not so fast. **What do you dislike about Uber Eats for Merchants?** Not a good possibility to control costs and get correct invoices for the company. It's necessary to say to the employee the limit of the total cost is a fixed sum, but we need to control this always. So it''s better to give the employee a monthly fixed rate - they can decide where and when to use this credit. **Recommendations to others considering Uber Eats for Merchants:** I would recommend to give your employees a fixed credit per month and not per day - so they can decide by themself where and when to use this budget of the credit. **What problems is Uber Eats for Merchants solving and how is that benefiting you?** Organizing the meal service for employees for the lunch and also other occasions like birthdays and company internal celebrations. ### 10. Fantastic food delivery app! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2021 **What do you like best about Uber Eats for Merchants?** Ordering in Uber for food is easy and quick. The user experience is great too **What do you dislike about Uber Eats for Merchants?** I don’t think of any dislike in uber. They are really good in providing service. **What problems is Uber Eats for Merchants solving and how is that benefiting you?** Food prices are acceptable here and offers they provide frequently saves me more money each time I order here. ### 11. Easy and the best food delivery application **Rating:** 4.0/5.0 stars **Reviewed by:** Hasantha S. | Technical Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2020 **What do you like best about Uber Eats for Merchants?** Uber eats is the best solution for me to order food online when I'm at work or busy with my schedule. Even at busy hours I can obtain my meal without wasting my time. The service is excellent and they even offer promotions which are quite awesome. **What do you dislike about Uber Eats for Merchants?** Nothing at all. But the map sometimes does not synchronizes well with the real time scenario. It's a little bit difficult to give specific instructions regarding what we exactly need. **Recommendations to others considering Uber Eats for Merchants:** Uber eats is the first and the best food delivery application that I've used so far and I would suggest to give it a try. I am sure you won't regret that decision. **What problems is Uber Eats for Merchants solving and how is that benefiting you?** I'm enjoying different varieties of food and now I know which places are most suitable for me to have a nice meal. Quite useful during office hours because traffic concerns are no more to bother and timing is perfect for a delivery. ### 12. Best Meal ordering Application **Rating:** 4.0/5.0 stars **Reviewed by:** Vishmantha P. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2020 **What do you like best about Uber Eats for Merchants?** they provide most of restaurants for the choose our meal and we can select any type meal restaurants provided from the restaurants through the app. app is support IOS and Android. and also they provide web application. actually these days my country is lock down because COVID - 19 but they provide limited service this is a best service for the all people for get their meal. and also they are give offers time to time. **What do you dislike about Uber Eats for Merchants?** some time we cannot contact rider. because when low of internet signal map loading slow. but we cannot see rider extract location from the map. some time web application cannot can not payment card . they charge deliver fee **Recommendations to others considering Uber Eats for Merchants:** I highly recommend for all people for user. uber eats because they provide all facilities for get our meal and they provide promotions and always provide their service with any situation. **What problems is Uber Eats for Merchants solving and how is that benefiting you?** they provide meal at the door and we can many options for create payment like as PayPal, credit card, debit card and specially cash on delivery. and also map we can't forget map service it is very helpful for any type of customers. and also we can easily order the meal with few steps. ### 13. great for food delivery **Rating:** 4.0/5.0 stars **Reviewed by:** Gaurav Singh S. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2020 **What do you like best about Uber Eats for Merchants?** Most of the restaurants are available to order food from. **What do you dislike about Uber Eats for Merchants?** not easy to contact customer support via app. **Recommendations to others considering Uber Eats for Merchants:** Now Uber Eats has been aquired by Zomato. So you have to switch to that. **What problems is Uber Eats for Merchants solving and how is that benefiting you?** I order food using the app from my favourite restaurants. The benefit I have realised is that delivery can be done from my favourite restaurants, and variuos payment options are also available. ### 14. Best foods delivery application **Rating:** 4.0/5.0 stars **Reviewed by:** Prabodha R. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2019 **What do you like best about Uber Eats for Merchants?** Web application , android and ISO application and easy to buy and can get to food into door in our house. very useful and easy to operate application. and also it provide cash on delivery facilities and can add credit and debit card easily. and also secure the privacy. uber east always give a promotions. **What do you dislike about Uber Eats for Merchants?** some time when ordering a foods map not update accurately. they add another delivery fee for the ride and some restaurants add the additional tax. **Recommendations to others considering Uber Eats for Merchants:** uber eats provide promotions and when talking uber eats rides have more benefits. we can choose any restaurants and likely foods for our meals. specially when provide to our hand within less than 30 minists **What problems is Uber Eats for Merchants solving and how is that benefiting you?** uber eats provide web application and mobile application to order foods easily. and we can order foods from selected restaurants and selected foods. ### 15. Best food ordering system **Rating:** 4.0/5.0 stars **Reviewed by:** D.G.R. M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2020 **What do you like best about Uber Eats for Merchants?** there are web and mobile application ( IOS and android) . we can order to our door step. and also wen can choose many restaurants and many types of food from each restaurants. easy to register from our phone number and easy step to make a order. we can use web application and mobile application from same account. and they give more offers and promotions for the order (specially first 3 orders 50% ) one of other we can pay more option like as cash on delivery, card payment and now we can add pay-pal account also. **What do you dislike about Uber Eats for Merchants?** some time map is not updating in web browser properly. and some cards cannot add the account. when some time create a account from web its shows error message unable to create account that was a problem. app close after 1 AM (early morning) **Recommendations to others considering Uber Eats for Merchants:** I highly recommend Uber eats for busy life people because they can order food easily to door step. **What problems is Uber Eats for Merchants solving and how is that benefiting you?** we can order door step within just one click. and do not provide card always we can pay after the delivery. ### 16. Food Delivery around Kandy **Rating:** 4.0/5.0 stars **Reviewed by:** Isuru N. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2020 **What do you like best about Uber Eats for Merchants?** Uber Eats helps me lot for enhancing my dining experience. Uber Eats have pretty decent restaurants and easy to order from them. Also, most of the prices are reasonable. Also, app features food customization options. We can add appetizers for our foods as addons easily. Also most of food delivery persons are lots of passionate about their work and doing good with delivering foods fast and care. **What do you dislike about Uber Eats for Merchants?** Uber Eats charges service charge for their every order. That is so annoying. Also they charges fares from the restaurants as well. So some times, restaurants tend to reduce their potion. That is so unfair for the regular customers. Also, some restaurants charges more than the regular service charge. **Recommendations to others considering Uber Eats for Merchants:** If you order small amount of foods for less money, Uber Eats is not worthy for you. Because they charge you a fare what ever the amount you order. **What problems is Uber Eats for Merchants solving and how is that benefiting you?** Mostly Uber Eats helps me to get my foods in holidays. Because most of the time food shops are closed in holidays near my university. Because of that it saves lots of my time for my researches and my academic works. Because it never let me to wait long queues. ### 17. Range of shops and food items to be selected **Rating:** 4.0/5.0 stars **Reviewed by:** L.M. J. | Enterprise (> 1000 emp.) **Reviewed Date:** January 15, 2020 **What do you like best about Uber Eats for Merchants?** Uber Eats provides a variety of shops. As a result it helps us to select items from a range of shops. Uber Eats provides a rating system in which we can rate the shop and the rider. As a result shops and the drivers always try to become very professional in order to maintain their ratings. With the Uber Eats app it provides users a feature to monitor the progress of the order with the expected delivery time. As we can monitor the delivery with the map it reduces the waiting time of both the rider and the user. **What do you dislike about Uber Eats for Merchants?** Uber Eats are delivered by the bicycle riders most of the times as a result it is very difficult to find a rider on the rainy days. So users face a lot of difficulties on the rainy days. **Recommendations to others considering Uber Eats for Merchants:** If u are wondering for a food delivery service where you have a wide range of choice then Uber Eats is the best option. **What problems is Uber Eats for Merchants solving and how is that benefiting you?** As undergraduates when we want to find some food at night it is very difficult to find a shop. But with Uber Eats I have ordered food even at 12 mid night. There are several shops which provides food delivery but most of the times they do not provide any facility to monitor the progress of the delivery. But with Uber Eats it provides us the facility to monitor the progress of the delivery. ### 18. Forget canteen services **Rating:** 3.5/5.0 stars **Reviewed by:** Samuel T. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2020 **What do you like best about Uber Eats for Merchants?** Fast processing, smart app and great customer service. Like nowhere else, this works just perfectly. Tracking (geolocation) activated so we can track the delivery from A to B (to the office). Also payments are fast and the invoices regular okay. **What do you dislike about Uber Eats for Merchants?** Maybe more possibilities to pay - paying by bank transfer at the end of a month would be better for a company. **What problems is Uber Eats for Merchants solving and how is that benefiting you?** Getting fast and smart the meal for our employees - they can decide what to eat. We plan and give them a budget, the rest is their decision. No waste of time anymore! Great! ### 19. Fast and Affordable Food Delivary **Rating:** 4.0/5.0 stars **Reviewed by:** Sandun I. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2019 **What do you like best about Uber Eats for Merchants?** Uber Eats allows you to order foods through the mobile and deliver it to your doorstep. Now Uber Eats is operating in most of the countries and cities. In Sri Lanka Uber Eats operates in Colombo and Kandy. There are lots of Food shops are available and easy to place an order. **What do you dislike about Uber Eats for Merchants?** They are charging some delivery fee and sometimes they are charging hidden taxes for the food. **Recommendations to others considering Uber Eats for Merchants:** If you travel Sri Lanka, use Uber Eats to order food in Colombo and Kandy **What problems is Uber Eats for Merchants solving and how is that benefiting you?** Uber Eats is very useful when in the rainy days. I unable to go out for food. I order through the Uber Eats. ### 20. online food ordering and delivery system **Rating:** 3.5/5.0 stars **Reviewed by:** Asara K. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2019 **What do you like best about Uber Eats for Merchants?** it is very easy to install,create an account and configure other required details.Currently i am using this application to order foods and there are many restaurants to choose when we are ordering.we don't need to go anywhere because it delivers foods to our doorsteps.furthermore this application shows the rider details and restaurant details.So that if there is any issue we can contact them directly.They give discounts and offers to the newly registered users.We can use Uber Eats web application or Uber Eats mobile application to order foods. **What do you dislike about Uber Eats for Merchants?** It is not a very light weight application.So that battery power consumption and data charges consumption is high.There is not a proper authentication method to confirm our order from the rider when he delivered to us.Driver just ask the name and give the foods.So issues can be happened.Still they cover-up only Colombo area in Sri Lanka. **Recommendations to others considering Uber Eats for Merchants:** Uber Eats is the most affordable online food delivery application.It has integrated many restaurants and we can pay money via credit card or cash.No need to pay delivery charges,it's totally free. **What problems is Uber Eats for Merchants solving and how is that benefiting you?** Mainly i use this application to order foods to my company and apartment.I don't need to go outside to take foods.So it makes our lives easier.It is very simple to use due to the user friendly interface.I can taste many foods because many restaurants and foods are available. ### 21. If you are foodie and lazy person **Rating:** 4.0/5.0 stars **Reviewed by:** Sandun Isuru N. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2020 **What do you like best about Uber Eats for Merchants?** Uber Eats is the best food delivery app in Sri Lanka. They have lots of shops in both Colombo and Kandy area. And also they have awesome offers for foods. They also have greatest food delivery network and good customer care. **What do you dislike about Uber Eats for Merchants?** Uber Eats charge a delivery fee for every delivery when they also charge from the restaurants. **Recommendations to others considering Uber Eats for Merchants:** If you new to Uber Eats use EATSUP50 code for activate offer of 3 50% discounted offer. **What problems is Uber Eats for Merchants solving and how is that benefiting you?** When we are in our hostels, we mostly uses Uber Eats for our daily meals. ### 22. Limited but can be very convenient **Rating:** 3.5/5.0 stars **Reviewed by:** Tinaye M. | Tinaye Mpala, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2019 **What do you like best about Uber Eats for Merchants?** When on company overtime working later into early evenings, our team leaders with access to the company credit cards are able to order food for the team. Delivery is often prompt and hassle-free and no one needs to have cash on hand, unlike with other delivery services **What do you dislike about Uber Eats for Merchants?** It is extremely annoying when they have to order only from one restaurant. Other delivery apps allow me to order from different restaurants and add on to the delivery charge whereas Uber Eats does not have that option **Recommendations to others considering Uber Eats for Merchants:** It is very convenient for business use if your team requires variety and you want to easily keep track of receipts in email form rather than scanning receipts the whole time. **What problems is Uber Eats for Merchants solving and how is that benefiting you?** For our company, it is an easy way to get food and keep track of the bills when on company time rather than using cash and claiming expenses. ### 23. Good for busy people! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2019 **What do you like best about Uber Eats for Merchants?** This app can help people who do not want to waste their time by cooking and help them by saving their time. Easy to use and helpful. **What do you dislike about Uber Eats for Merchants?** Waiting process can be really long and also it has limited restaurant choice. **What problems is Uber Eats for Merchants solving and how is that benefiting you?** When I do not have time, I order by Uber Eats and enjoy my meal. Especially, exam weeks it can be a perfect way to eat. ### 24. Best food delivery service that I used **Rating:** 4.0/5.0 stars **Reviewed by:** Lasith W. | student, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2020 **What do you like best about Uber Eats for Merchants?** Any time I can get good foods with tasty. Lot of my time save because of this application. **What do you dislike about Uber Eats for Merchants?** Sometime map doesn't update properly. It may take little more time to delivery. **Recommendations to others considering Uber Eats for Merchants:** Good **What problems is Uber Eats for Merchants solving and how is that benefiting you?** Time saving because I don't want to go to shop to take food. ### 25. Useful for App for Buying Food but Expect to Wait a Bit **Rating:** 3.5/5.0 stars **Reviewed by:** Christopher T. | Ghostwriter, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2019 **What do you like best about Uber Eats for Merchants?** I like UberEats for its ease of use. Things are easily able to be selected, restaurants near you are categorized and even prices (like meals under $15) are shown. It's easy to select a meal as well, with options being presented. These include toppings, any add-ons and so forth. **What do you dislike about Uber Eats for Merchants?** I dislike a couple things about UberEats, aside from when they jack up the price if it's easy. It's difficult to know if the restaurant is out of an item, which is understandably a difficult thing for Uber to figure out. However, there are tines when it's a ten or more minute wait before I'd find this out and the order would have to be canceled. This is frustrating. **Recommendations to others considering Uber Eats for Merchants:** Try it and compared it with other options, such as GrubHub or DoorDash. Uber sometimes puts it largest fees during the busy parts of the day, which can be frustrating. As far as I know, GrubHub and DoorDash don't change their fees often. **What problems is Uber Eats for Merchants solving and how is that benefiting you?** This isn't a particularly business issue, but I do order food from it sometimes that could be considered business related (such as when on a trip and needing something to eat). In these respects, it's possible to write off the cost of these meals and track them using a tracker like Quickbooks Self Employed. ### 26. Reliable **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2019 **What do you like best about Uber Eats for Merchants?** Easy to navigate app and the service is usually good **What do you dislike about Uber Eats for Merchants?** Prices for delivery can sometimes be very expensive compared to other apps **Recommendations to others considering Uber Eats for Merchants:** Make sure to share your referral code to earn discounts **What problems is Uber Eats for Merchants solving and how is that benefiting you?** Food delivery is the way of the future. Saves time and sometimes money ### 27. Good deals but app needs improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2019 **What do you like best about Uber Eats for Merchants?** 1) Some deals are very good when compared with other food apps. 2) The delivery fee is less. **What do you dislike about Uber Eats for Merchants?** 1) Design and layout are clean but cards that are used in the app are too big and occupy space unnecessarily. 2) Their serving radius is quite less when compared with other food apps. 3) Some re-designing in the application is required. **Recommendations to others considering Uber Eats for Merchants:** Apart from the layout of the application, everything is fine. **What problems is Uber Eats for Merchants solving and how is that benefiting you?** Getting food at home and the office. ### 28. user friendly ,pocket friendly, delivery on time **Rating:** 4.0/5.0 stars **Reviewed by:** Poojith J. | Business Development Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2019 **What do you like best about Uber Eats for Merchants?** regular offers,attractive deals,collection of restaurents **What do you dislike about Uber Eats for Merchants?** payment method in uber eats does not not have cash on delivery option **Recommendations to others considering Uber Eats for Merchants:** yea i would recommend uber eats to my friends as it gives more discounts and offers **What problems is Uber Eats for Merchants solving and how is that benefiting you?** 24*7 delivery options, affordable rates with the exciting offers and discounts ### 29. A Mixed Bag **Rating:** 3.5/5.0 stars **Reviewed by:** Jennifer C. | Freelance Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2019 **What do you like best about Uber Eats for Merchants?** Restaurants that do not employ their own drivers can deliver to customers like me who enjoy a wide array of food. For someone who cannot eat all the typical stuff that comes via delivery, having these expanded options is nice. **What do you dislike about Uber Eats for Merchants?** What I dislike is that Uber Eats is basically only trending in larger cities. Even small and moderately-sized cities are slow to see progress from Uber Eats. Also, there are quite a few factors that can slow down the speed of delivery. And, having been a driver myself for UE, the software is not without its issues. **What problems is Uber Eats for Merchants solving and how is that benefiting you?** I can order my food without having to pause my work to prepare myself a meal or go out and get something. For a work-from-home employee, this is a big deal. Our schedules have structures that we need to follow, so having this extra flexibility helps. ### 30. Intuitive and intelligent platform for satisfying your on-demand needs **Rating:** 4.0/5.0 stars **Reviewed by:** Maya S. | Student Manager, Sports, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2018 **What do you like best about Uber Eats for Merchants?** The app interface is very effective at drawing users in. I have not had an issue with bugs thus far, and I like the algorithm used for sorting restaurants. I also like the idea of UberEats itself as the app directly ties to your Uber account. This makes logging in easy, and means that if you are an Uber user then the app is fairly intuitive. I like that the app takes into account my previous preferences and adjusts recommendations accordingly, but doesn't do it in a way that disallows me from discovering new foods. This is a delicate balance to achieve, but UberEats does it well. **What do you dislike about Uber Eats for Merchants?** Compared to Postmates, UberEats is generally more expensive. I would love it if they had a free delivery section. I do wish that the categories were more varied when looking for food: Although there is an incredible amount of variety in the ethnic background of the food itself, more qualifiers such as particular items would really give the app a leg up. I will say that as it stands, UberEats has the most complete of any range of items that I have seen on a delivery app thus far. I do wish that communication between the user, the food delivery driver, and the restaurant would be slightly more streamlined. I have had issues before where the blame for various issues are shifted back and forth between the two parties. **Recommendations to others considering Uber Eats for Merchants:** Examine your particular needs - do you need more consistent, large-scale catering? Or are you comfortable with smaller, spot catering? I would say that the latter would experience more success with UberEats. **What problems is Uber Eats for Merchants solving and how is that benefiting you?** Oftentimes, my team cannot leave the office because of meetings and unscheduled tours. UberEats allows us to eat on demand from a variety of places. It's great to have delivery tracked and estimated times of arrival be accurate, because we can adjust our schedules accordingly. I enjoy UberEats because we can place orders from multiple locations as well, meaning that different dietary restrictions and even general preferences may be met instead of ordering items that are of a broader catering. Although we have not yet used UberEats on a larger scale - say, for one of our teams - we have had great success in groups of 5+. ### 31. Great food service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 29, 2019 **What do you like best about Uber Eats for Merchants?** We need not travel inorder to eat from there restaurant we like..Uber eats does it at lower delivery price **What do you dislike about Uber Eats for Merchants?** Its takes a lot of time to deliver unless the restaurant is nearby and also coupons are limited **Recommendations to others considering Uber Eats for Merchants:** Yes..it’s a best app to drive away your hunger **What problems is Uber Eats for Merchants solving and how is that benefiting you?** I can order at any time of the day without travelling far and can also pick from restaurants who don’t deliver and we can orders foods forever team parties at office itself ### 32. Uber Eats is the best **Rating:** 3.5/5.0 stars **Reviewed by:** Julia E. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2018 **What do you like best about Uber Eats for Merchants?** My favorite thing about Uber Eats is being able to order food for my company. Sometimes when we are working on something for a long time, my coworkers and I order Mcdonald's to eat while we work. It is the best thing ever. I get a McChicken, a cripsy chicken snack wrap with honey mustard, a medium fry, and a diet coke. The Uber Eats people deliver it for free. It allows us to focus on our work and only one person has to leave to go get it! It's awesome. **What do you dislike about Uber Eats for Merchants?** I dislike how easy they make it to get food. It's probably not good for my wallet or my waistline. It's pretty cool still though. **Recommendations to others considering Uber Eats for Merchants:** Just do it - you might be mad at yourself but it's okay. **What problems is Uber Eats for Merchants solving and how is that benefiting you?** We don't have to leave to get food. Stepping away from something puts a major stall on productivity which is a big problem. We get the food delivered to us and can keep working while we do it! ### 33. Extremely Easy - Works perfectly most of the time **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2018 **What do you like best about Uber Eats for Merchants?** I like that Ubereats tracks the driver in order to let you know when they are arriving. They've started to incorporate more and more pictures of the food into the menus, making it easier to decide what foods I'd like to order. The fees are generally reasonable for delivery as well. **What do you dislike about Uber Eats for Merchants?** Recently, there have been a lot of disabled hours where surge pricing is in effect or there is no delivery. The drivers rarely seem to read the notes. My door is on the side of a building and I list this in the notes, but the drivers often end up across the street looking around the wrong business. If they read they notes, they get it exactly correct. **Recommendations to others considering Uber Eats for Merchants:** Be sure to check on surge pricing before making orders. Also, be sure to include notes in the additional notes fields for any parking suggestions or door location issues to make it easier for the drivers to locate their destination. **What problems is Uber Eats for Merchants solving and how is that benefiting you?** Getting a satisfying lunch at work without having to take the time to stop and go out somewhere is invaluable. ### 34. Made the hungry go away in few minutes **Rating:** 3.5/5.0 stars **Reviewed by:** Sandeep P. | Quality Engineering Lead - Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2019 **What do you like best about Uber Eats for Merchants?** i really like the UI of the App. Its so eye catching and restaurants are fingertip's away. Map and representing drivers' location is accurate to the max. **What do you dislike about Uber Eats for Merchants?** I had a trouble with adding the payment methods several times. When i add the payment method, it prompts me 'Something went wrong'. This happened to me several times. I really had to refusing using that card for ubereats. **What problems is Uber Eats for Merchants solving and how is that benefiting you?** Catering the colleagues ### 35. Uber eats **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2019 **What do you like best about Uber Eats for Merchants?** I like that there are a lot of choices in terms of food and restrictions availabls **What do you dislike about Uber Eats for Merchants?** The delivery fee is a bit high and there’s a service fee. **What problems is Uber Eats for Merchants solving and how is that benefiting you?** For people who do not want to go out, it is easier to choose on the app on what to order. ### 36. Convenient and fast delivery **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2019 **What do you like best about Uber Eats for Merchants?** Very fast delivery and good choice of restaurants with good opening hours. App is also easy to use. **What do you dislike about Uber Eats for Merchants?** Delivery is charged regardless of order amount **What problems is Uber Eats for Merchants solving and how is that benefiting you?** Easy to arrange corporate lunches ### 37. Food and riding coupons in one app **Rating:** 4.0/5.0 stars **Reviewed by:** Aprajeeta S. | Founder & CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2018 **What do you like best about Uber Eats for Merchants?** While riding from place-to-place, we get the coupon codes and offers for Uber eats as well in advertisements. Since the uber autos or cabs are already in a go, timely it makes delivery firm and quick. **What do you dislike about Uber Eats for Merchants?** No live tracking mechanism, this further makes it tough to know the status of order delivery. **What problems is Uber Eats for Merchants solving and how is that benefiting you?** Easy online orders via Uber Eats enhances the chances of trouble of free delivery without employing one person for taking care of the orders only. This helps a lot to have meetings going in the firm and easy manner and leaving the brunch and lunch concerns not bother us. ### 38. best food delivery app for busy people **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2019 **What do you like best about Uber Eats for Merchants?** uber eats is the best concept for the hungry people. which anytime we can minimise our hunger **What do you dislike about Uber Eats for Merchants?** the navigation tracking system not good, so clear that **What problems is Uber Eats for Merchants solving and how is that benefiting you?** we can arrange party in our office by ordering food on this app ### 39. Great for Restaurants and More **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2018 **What do you like best about Uber Eats for Merchants?** What I like best is the ability to edit our menu and add items as needed. It's easy to edit orders when there's an issue or contact the customer in case. Restaurants get busy and cannot always mark off items. Delivery drivers are prompt and pick up on orders on time. Easy to manage for employees. It's hard to manage with a large menu, but be sure to train employees to always mark off any items that are unavailable before any issues arise. **What do you dislike about Uber Eats for Merchants?** A few issues would be not having options to mark things as gluten-free, vegetarian, or vegan. These would be easier to manage from the restaurant side rather than having to contact Uber Eats in order to change things. Another thing is that drivers tend to ignore restaurant instructions when it comes to pick up and where to pick-up. For example, our restaurant has a drive-thru, and instructions specifically say do not come through the drive-thru for Uber Eats orders as it can interfere with customers. Another thing is the 30% fee they take from orders.. A bit steep, but can be worth it. **Recommendations to others considering Uber Eats for Merchants:** I would recommend this to restaurants with many items to offer. You will not make a profit if you only sell say one type of item or are just a bakery. **What problems is Uber Eats for Merchants solving and how is that benefiting you?** We are solving the issue of having an easy delivery service. It benefits us immensely as it opens us up to any travelers in the area not wanting to drive out to a place for lunch or dinner. It expands our customer base, and gets the word out there. ### 40. Uber Eats Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2018 **What do you like best about Uber Eats for Merchants?** I like the ease of this product. Uber Eats is very convenient for me and my business to use. This software helps us get lunch delivered in a breeze. We can order from a variety of places and have it dropped off directly at the office. **What do you dislike about Uber Eats for Merchants?** The wait time can be a bit long at peak hours, but that is to be expected. The orders sometimes are not 100% correct which can be frustrating. Overall, it is a reliable and easy software to use. **What problems is Uber Eats for Merchants solving and how is that benefiting you?** Uber Eats helps our business solve lunch issues. This software makes it easier to work through lunch, or have lunch delivered so employees do not have to leave the office to go get food. This also helps with catering meals for office meetings and other office events. ### 41. Convenient **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2018 **What do you like best about Uber Eats for Merchants?** The mobile application is user friendly and convenient. It's nicely laid out showing what is for free delivery. What is under 30 min etc. or popular. **What do you dislike about Uber Eats for Merchants?** Selection is growing but most are chain restaurants so would like more variety and depending on time of day, the wait time is long so this isn't a last minute option. Certainly need to pre-plan. **Recommendations to others considering Uber Eats for Merchants:** Allows business to have different options for food than the same sandwich caterer. **What problems is Uber Eats for Merchants solving and how is that benefiting you?** TIME and attendance. It's convenient to have business meals delivered as it could be many and large bags to carry. It doesn't waste additional time to leave the building to get food and come back. Also, providing food at meetings increases attendance. ### 42. Uber Eats = Good Eats **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2018 **What do you like best about Uber Eats for Merchants?** The best things about UE is the functionality of the app. **What do you dislike about Uber Eats for Merchants?** sometimes restaurants shown aren't actually within my delivery radius **Recommendations to others considering Uber Eats for Merchants:** just be careful of your geo-targeting to ensure that your restaurant is within delivery area **What problems is Uber Eats for Merchants solving and how is that benefiting you?** Happier employees and productivity has improved across the board. Being able to bring in food has made a huge difference. Our employees really really love food. ### 43. Convenient app for ordering food **Rating:** 3.5/5.0 stars **Reviewed by:** Dineshkumar P. | Senior Associate, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2018 **What do you like best about Uber Eats for Merchants?** Friendly user interface, lot of restaurant options, faster delivery. Sometimes faster than individual restaurant services **What do you dislike about Uber Eats for Merchants?** Inconsistent customer service experience as it highly depends on individual drivers **What problems is Uber Eats for Merchants solving and how is that benefiting you?** Ubers eats to order food for company meetings and lunch ### 44. On Demand, Without Demanding Prices **Rating:** 4.0/5.0 stars **Reviewed by:** Josh V. | Digital Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2018 **What do you like best about Uber Eats for Merchants?** Convenient, cost-effective, reliable food delivery service **What do you dislike about Uber Eats for Merchants?** Limited selection, though it's improving **What problems is Uber Eats for Merchants solving and how is that benefiting you?** Managing feeding visiting clients and office events. ### 45. Work Lunch **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2018 **What do you like best about Uber Eats for Merchants?** I love the convenience and the options that there are. **What do you dislike about Uber Eats for Merchants?** I'm always leery of others handling my food. **What problems is Uber Eats for Merchants solving and how is that benefiting you?** business benefits is when we are in a meeting and don't want to break momentum, we were able to use uber eats to get lunch and keep our meeting going. ### 46. Quick and Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2018 **What do you like best about Uber Eats for Merchants?** Transparent tracking, great meal selection and no crazy surge fees during any reasonable hour to eat **What do you dislike about Uber Eats for Merchants?** Recommendations aren't always great in the app **Recommendations to others considering Uber Eats for Merchants:** Simple food delivery **What problems is Uber Eats for Merchants solving and how is that benefiting you?** Easy to get lunch for my team and keep momentum rolling ## Uber Eats for Merchants Discussions - [how do i add promo codes without clicking banners](https://www.g2.com/discussions/23946-how-do-i-add-promo-codes-without-clicking-banners) - 1 comment, 1 upvote - [Can I use this for catering?](https://www.g2.com/discussions/can-i-use-this-for-catering) - 1 comment, 1 upvote - [View Uber Eats for Merchants pricing details and edition comparison](https://www.g2.com/products/uber-eats-for-merchants/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+11%3A51%3A34+-0500&secure%5Bsession_id%5D=645f0113-4682-4d2c-b208-6affcaacb39a&secure%5Btoken%5D=2dd8810db28f07cefa0532c8e5efe3215d08dd88199454164fd007b77852163e&format=llm_user) ## Uber Eats for Merchants Features **Restaurant App - Food Delivery** - Restaurant order management - Restaurant general setting - Restaurant listings **User App - Food Delivery** - Payment processing - Real-time Order Tracking - On-demand Food ordering - Online Ordering - Order Processing - Location Tracking - Status Tracking - Delivery Tracking - Live Tracking - Activity Tracking - Inventory Tracking **Delivery App - Food Delivery** - Driver Management System - Driver Earnings and Payments - Communication and Scheduling - Mobile Payments - Online Payments - Inventory Management - Dispatch Management - Kitchen/Menu Management - Discount Management **Admin App - Food Delivery** - Customer Support - Centralized Dashboard - Restaurant Onboarding and Management - Gift Card Management - Receipt Management - Reviews Management - Promotions Management - Route Management **Additional Functionality** - Reporting/Analytics - Third-Party Integrations - Route Optimization - Barcode/Ticket Scanning - Customizable Templates - Customizable Reports - Generative AI - Real-Time Reporting - Loyalty Program - Customer History - Reporting & Statistics - Point of Sale (POS) - Real-Time Updates - Customizable Branding - AI Copilot - Geolocation - Order Entry - Alerts/Notifications - Real-Time Monitoring - Food Delivery Dispatching - SMS Messaging - Multi-Location - Real-Time Data - Mobile Alerts - Routing - Geographic Maps - Real-Time Notifications - API - Mobile Access - Customer Database - Contact Database - Multi-Language - Menu Builder - Real-Time Analytics - Restaurant POS - Online Reservations - Customer Accounts - Multi-Channel Marketing - Email Marketing - QR Codes - Mobile Booking - Website Personalization - Delivery Estimate - Point of Sale (POS) Integration ## Top Uber Eats for Merchants Alternatives - [DoorDash for Merchants](https://www.g2.com/products/doordash-for-merchants/reviews) - 4.3/5.0 (64 reviews) - [GrubHub for Restaurants](https://www.g2.com/products/grubhub-for-restaurants/reviews) - 4.1/5.0 (62 reviews) - [ChowNow for Restaurants](https://www.g2.com/products/chownow-for-restaurants/reviews) - 4.6/5.0 (68 reviews)